Is HSBC down in Cambridgeshire, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cambridgeshire, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cambridgeshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (13%)
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Transactions (11%)
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Website (11%)
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Transfer (6%)
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Withdrawals (1%)
Community Discussion
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HSBC Issues Reports Near Cambridgeshire, England
Latest outage, problems and issue reports in Cambridgeshire and nearby locations:
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Abid Ghufran
(@notbeyonddoubt) reported
@HSBC @HSBC_UK Need customer support. Have tried chat and phone call but am still unable to. Have been waiting for the last 30 mins. What does one have to do, to get reasonable time customer support????
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allieb21
(@allieb2121) reported
@wayne_wright170 @HSBC_UK Don’t bother with them. The amount of issues lately with their online systems and app are ridiculous! Go elsewhere for sure 👌
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Aymen
(@aymenbolton) reported
Shocking service delivered by @HSBC_UK, taken more than a week to get things sorted and now trying to put me at fault for your mistakes.
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allieb21
(@allieb2121) reported
@Angelmouse72 @HSBC_UK @HSBC Oh good it’s not just me 🙈 My details are correct aswell. They keep having issues lately!
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Pandora Craig
(@Pandoraexplorer) reported
@HSBC_UK #worstbank You guys have lost the plot on customer service. Your chat bot just spins around on a loop asking the same question. I called customer services over 30 mins on hold and …
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nrg
(@nrg23900340) reported
@HSBC_UK why have you rejected my application? I have no debt and plenty of money to move across. I have been advised to go on your website to find out why but there’s no information or it’s difficult to find. Not a great first experience. Do you not want customers without debt?
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Amanda Lervy
(@Amandalervy) reported
6 days still no resolution @HSBC_UK very disappointed :( customer service
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@silentbaz@toot.wales
(@silentbazz) reported
@HSBC_UK @Angelmouse72 I was getting an issue earlier, the verified by visa stage was failing.. i was told by the person I spoke to on the phone that this was a known issue this evening?
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Adam
(@Adamri95) reported
@HSBC_UK I am a mortgage customer but when I got to apply for the Advanced Current account £200 switch offer it says confirm “you are not an existing HSBC customer” I am checking that means current account customer? Or does it mean I can’t get it as I have a mortgage
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stuart
(@s_ditchfield) reported
@HSBC_UK been on hold for 1hr now. What's going on? Are there general online payment issues?