Is HSBC down in Cambridgeshire, England?
Problems detected
Users are reporting problems related to: mobile app, website and login.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cambridgeshire, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cambridgeshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 04: Problems at HSBC
HSBC is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (66%)
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Website (16%)
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Login (11%)
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Transactions (4%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Cambridgeshire, England
The most recent HSBC outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Mobile App | |
| Cambridge |
Mobile App | |
| Cambridge |
Mobile App | |
| Cambridge |
Login | |
| Ely |
Mobile App | |
| Cambridge |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Cambridgeshire, England
Latest outage, problems and issue reports in Cambridgeshire and nearby locations:
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Michael Pastor
(@ProfMykie) reported
from
Cambridgeshire, England
I can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @iPoof “Next few weeks” are we joking?!? This is utterly ridiculous! iOS15 will be likely to be released very soon and “next few weeks” is not acceptable at all. You had 3 months to find a permanent fix for iOS15 and this is why the beta program is for.
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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Lesley Thompson
(@dolcevitatoo) reported
from
Cambridgeshire, England
@HSBC_UK total frustration in lack of understanding in customer service this evening!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Walch
(@Joe__Walch) reported
@HSBC_UK I have access to the old app but no username is being displayed
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JJ
(@Kissinthebudgie) reported
@HSBC_UK worst bloody bank in the UK. Staff are completely useless with regards to probate and transfer issues. Shocking shocking shocking
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Trevor
(@tykeguard) reported
@HSBC_UK disputed a cheque without any customer contact for reasons "you can't divulge" - hours on the phone to find the "disputing team don't take calls" finally told it will take 3-5 days to honour #HSBC_UKappallingcustomerservice Ian Stuart and team you could do much better
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Mandy Morrissey
(@halfmummymandy) reported
@HSBC_UK I was trying to respond to a letter from HSBC with a telephone number quoted on it for the bereavement line which didn’t work. I have since resolved the issue myself
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Peter John Ball
(@PeterJohnBall) reported
@HSBC_UK hanging on for 30 minutes then again passed to the music. Poor service! Still waiting call back after trying to contact you for over an hour. need a better bank.
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Benjamin Stevens Pinner
(@PinnerStevens) reported
@HSBC_UK is there a problem with Apple Pay? I have money in my account but last few transactions haven’t been authorised
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Miss Popcorn🍿💙🦁❤🇬🇧 #MissSparkleDesigns ⭐
(@zamp69wall) reported
@HSBC_UK Do I need photo I.D if I needed to close my account down after 34 years? I'm still needing help regarding doing online banking. I don't drive, not got a passport. Work photo I.D refused even though it has been cleared by DBS Told to call you, but how do you know it's me?
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.
(@hixvkii) reported
@HSBC_UK i’ve been trying to check my statement on my online business banking. the app doesn’t allow me to. has it crashed ?? been trying for 2 days now. need help
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Amanda Sloan | She/Her
(@falamoyacrava) reported
@HSBC_UK Hi HSBC - you keep emailing me about important documents in an account that I thought I closed years ago. I've gone through My Lost Account to find the details (as your site/email advises) and it's come back no account found. Can you please help me?
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Ibraheem
(@zion_clamp) reported
@flikQ @HSBC_UK I was able to recover my locked account with the help of @babs_solutions_. He is trusted and legit. Contact him. Am sure he will help