HSBC status: access issues and outage reports

Problems in the last 24 hours in Highbridge, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Highbridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Highbridge, England

Latest outage, problems and issue reports in Highbridge and nearby locations:

• 
  Lindsey Sylvester 👩‍🏫 (@MissSylvester77) reported 58 minutes ago from Burnham-on-Sea, England

  @HSBC_UK your customer service is awful. Asking for something to be sorted, but get told, it should be processed soon, but I don't have the authority to do it here. This happened last year trying to set up a student account too.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 4 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  John Kefas (@kefasjohn) reported 7 minutes ago

  @HSBC_UK I stopped calling after you guys kept saying you're working on it yet nothing changed.

• 
  Catherine Scott Paul (@cspbordarhouse) reported 9 minutes ago

  @HSBC_UK we cannot access mobile accounts or desktop for our business accounts do you have a problem? Wrote a private message 2 hours ago but still no response!

• 
  Gemma Retchless 🖇 (@fordkashot) reported 13 minutes ago

  @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

• 
  Vishal Dattani (@VishalDattani8) reported 15 minutes ago

  @HSBC_UK I need to use the mobile site to login to check my investdirect account but it takes me about six ******* times to finally log in. Before I used to get to the approval stage and it would automatically open up my dashboard but on no you had to ruin it.

• 
  Valdrin Hoxha (@h_valdrin) reported 17 minutes ago

  @HSBC_UK I made call this morning about my credit card one you of lady from customer service she wasn’t very helpful I hope the phone are record . Thank You

• 
  prem sai charan (@premsaicharan) reported 17 minutes ago

  @HSBC_UK please traine ur employess on the customer service putting people who cant understand english language and he just blocking bank account it doesnt make sense they dont even know reson of calling they just block my bank account ? Is it way of sense u shame on banking.

• 
  Spencer Carter (@SpencerCar72184) reported 19 minutes ago

  I was the receiver of the most unhelpful customer service by @HSBC_UK today. Seems helping a customer try and get a new card (which has been lost) is not a priority! That’ll be me switching then!

• 
  Felix MD. (@felixonyegbule) reported 23 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  Sarah (@sarahyhirons) reported 23 minutes ago

  New customer and trying to check something, your chatbots and 'real' people are useless. I feel I've made a huge mistake already HSBC! @HSBC_UK