HSBC status: access issues and outage reports

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Haverhill, England

Latest outage, problems and issue reports in Haverhill and nearby locations:

• 
  Aha.yes 💙 (@AmandaHayes6) reported 7 minutes ago from Pampisford, England

  @HSBC_UK @Shelter Good luck with that - we just left HSBC bc their I'D verification process for our treasurers account was completely impossible

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KarenHunter (@KarenHunter1990) reported 5 minutes ago

  @pompeyhedge @HSBC_UK That sounds like a you problem.

• 
  Beth (@befffffani) reported 6 minutes ago

  @HSBC_UK also, please revert back how to log onto the desktop site. I like to use it on mobile sometimes and Impossible to log in now as it needs the QR code from the app.

• 
  John Kefas (@kefasjohn) reported 8 minutes ago

  @HSBC_UK The problem now is, since I send the documents and I even called you guys to confirmed whether you've received the documents, I was told that YES you guys have actually received the documents yet you guys haven't done anything about the account....3

• 
  Pratik Bhongade (@mpratik02) reported 8 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Simon Laskey (@SimonLaskey) reported 9 minutes ago

  @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 12 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.

• 
  Superficialsupermum (@superficialmum) reported 13 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  Grenville Mills (@GrenvilleMills) reported 15 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Thomas Thorburn (@ThomasThorburn) reported 16 minutes ago

  @HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc

• 
  waitingforasnowday (@pepsimpmax) reported 17 minutes ago

  @HSBC_UK how ******** am i meant to deposit dollars if the only branch in Scotland with counter service is in Edinburgh? Travel 2hrs on a workday? What about employed people? Why isn’t it working on Saturday?