HSBC status: access issues and outage reports

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Haverhill, England

Latest outage, problems and issue reports in Haverhill and nearby locations:

• 
  Aha.yes 💙 (@AmandaHayes6) reported 58 minutes ago from Pampisford, England

  @HSBC_UK @Shelter Good luck with that - we just left HSBC bc their I'D verification process for our treasurers account was completely impossible

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lam (@Kaishou) reported 5 minutes ago

  @HSBC_UK So I wasted money getting to my closest hsbc. It also doesn't help that before this I was told by your live chat that I can go through your online verification which I've done but your customer service has no acknowledgement of such a thing being done.

• 
  Lingmell (@T1mbuktwo) reported 13 minutes ago

  @HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.

• 
  Anna (@annacjone5) reported 14 minutes ago

  @HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!

• 
  burgesst 🗿🪣 (@burgesst) reported 16 minutes ago

  @HSBC_UK Well my mum went into a branch to ask for help, and I have to say they went above and beyond to sort her out. Thanks very much to all involved.

• 
  Sebastian Tombs (@Sebast1antombs) reported 22 minutes ago

  The kids working in the last branch of @HSBC_UK in my town must want a redundancy check, when someone comes in & say I'd like to open another account as the one I've got already is tied to my mother's estate, can you do it on line as we're short staffed is the wrong answer

• 
  Distrbution Alpha (@Dist_Alpha) reported 25 minutes ago

  @HSBC_UK 2hrs of phones calls, 1 of which waiting to speak to someone. 20 mins of online chat. And still, no one is able to explain why my business debit card is blocked or has unblocked it. Why should anyone have a business account with you with such shoddy service?

• 
  Mo (@HitchinSquare) reported 25 minutes ago

  @HSBC_UK I wasted my times before and never get any reply and you are also failed to provide any help so that clearly indicate that HSBC does not want customers to logged complaints and thats why there is no option available on the rubbish website. No wonder your are the worst bank!!

• 
  Anthony Skorczewski (@antskor) reported 27 minutes ago

  @HSBC_UK absolute joke to speak to customer service. Money has been taken from my account and for me to get the money back I need to agree with you to share my personal information with the people who have taken it. So much for looking after customers

• 
  Anabel Castillo (@ACastilloBast) reported 27 minutes ago

  @HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.

• 
  Juliet Mulholland 💎 ☘️ (@JewlzMulholland) reported 30 minutes ago

  I’ve just sent a DM @HSBC_UK as been on hold for 20 mins trying to get through to your fraud team and I’m not even a customer. Please can you respond asap