HSBC status: access issues and outage reports

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Haverhill, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Haverhill, England

Latest outage, problems and issue reports in Haverhill and nearby locations:

• 
  Aha.yes 💙 (@AmandaHayes6) reported 35 minutes ago from Pampisford, England

  @HSBC_UK @Shelter Good luck with that - we just left HSBC bc their I'D verification process for our treasurers account was completely impossible

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kathy bradley (@kathyblue20) reported 30 seconds ago

  @HSBC_UK Hi, how can I unfreeze my account.I lost my phone with my registered number and tried to change the phone number to the new phone, no luck, please help me, I've been on hold for 20 minutes and no reply.

• 
  Marcus Anthony (@ksorecords) reported 33 seconds ago

  @NickyAACampbell I don’t get it people getting scammed banks paying out yet when you make genuine transactions @HSBC_UK block your accounts if only they made it difficult for the scammers @bbc5live

• 
  Neil Theobald (@neiltheo75) reported 3 minutes ago

  @kidcamel @HSBC_UK Same problem myself. Trying to reset online banking as it’s locked and can’t use the app then it’s asks me to generate a code on the app.....that I can’t use....frustrating

• 
  Jayne Coleman (@Jayceeflower) reported 7 minutes ago

  @HSBC_UK impossible to get updates on a fraud, calling for 7 weeks now, calls disconnected and conflicting information. Decided today to make a formal complaint but after being on hold for 30 minutes the CSR cut me off. Tried to call again but gave up after 45 minutes unanswered

• 
  Angela Moore (@CopyContentCo) reported 9 minutes ago

  Hello @HSBC_UK I was resetting my login to the app. You said you would send a code to my phone. It didn't arrive. I made one up (to try and generate an error so it would resend the code) and my made-up code worked and allowed me to complete the flow and create a new password.

• 
  Anna Antoniou (@mammahun) reported 15 minutes ago from Tottenham, England

  @HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever

• 
  kathy bradley (@kathyblue20) reported 17 minutes ago

  @HSBC_UK Thanks but still having problems, my account is frozen now, I put the correct username in too many times, now I can't go any further. I've tried the phone number 03456002290, no response. Please help.

• 
  EmpaB (@empabull) reported 18 minutes ago

  @HSBC_UK what’s going on with your customer service? Given up trying to call. On hold in excess of 45 mins x 3 today and advised on chat to call........

• 
  Bonnie (@Bonnikin) reported 20 minutes ago

  @HSBC_UK Hi, I had a really positive experience with one of your customer service agent earlier, was hoping for an automated questionnaire to give feedback, but didn't get one - what's the best way let someone know they did a good job?

• 
  Darren J (@jumdar) reported 20 minutes ago

  @HSBC_UK yet again Hsbc have failed to provide the most basic customer service. Internet banking forms completed and 3 weeks later no details back as promised. 3 chasing phone calls and now we have to start again. #hsbcareuseless