HSBC status: access issues and outage reports

Problems in the last 24 hours in Haverfordwest, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Haverfordwest, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Haverfordwest, Wales

Latest outage, problems and issue reports in Haverfordwest and nearby locations:

• 
  Simon Zerafa (@SimonZerafa) reported 33 minutes ago from Haverfordwest, Wales

  @HSBC_UK Massive shout out to the lady who heroically spent 45 minutes with me today resolving the arcane, abstuce and byzantine issues and fixed my registration and mobile access to my account. What ever your paying your staff isn't enough to fix this pathetic experience 🤨

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tim Huckle (@timhuckle) reported 4 minutes ago

  HSBC Apple Pay. Possibly all(?) HSBC UK customers have woken to an email from them confirming registration of their card on to Apple Pay. Contact centre on +30 minute wait times as concerned customers phone in. I’m told the comms were sent in error. @HSBC_UK

• 
  Rifat Erdem Sahin (@rifaterdemsahin) reported 6 minutes ago

  @HSBC_UK @NatWest_Help is there a forex financial service? if so which currencies are listed?

• 
  Abbie (@Abbielou30) reported 6 minutes ago

  It feels impossible to talk to a human at @HSBC_UK without going into a branch!

• 
  Hello Newman (@goodbyenorman) reported 7 minutes ago

  @HSBC_UK Terrible. No information was sent on this by email. By taking the app offline when even logging on over the desktop requires a 6 digit app-generated code, you're de-banking customers for 2 hours.

• 
  Ruth Anders (@987Anders) reported 11 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  SuperStar (@kevensantos118) reported 12 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.

• 
  Carly (@limebean) reported 14 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  Anna (@annacjone5) reported 14 minutes ago

  @HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!

• 
  Awenaio (@awenaio) reported 15 minutes ago

  @HSBC_UK HSBC has locked my account. Their customer services will not put me through to an agent. Their chat is incapable of helping with the problem. It means I have no access to my account, either online or by app. This can only be fraud. You cannot report fraud because the customer services number will not put you through to an agent. This is disgraceful.

• 
  Gary C (@HamstringTownFC) reported 21 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option