HSBC status: access issues and outage reports

Problems in the last 24 hours in Great Yarmouth, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Great Yarmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Great Yarmouth, England

Latest outage, problems and issue reports in Great Yarmouth and nearby locations:

• 
  Mark Notton (@markn3567) reported 21 minutes ago from Lowestoft, England

  @HSBC_UK Hi. Visited our local HSBC (who arranged our mortgage ) to ask a couple of questions and discuss a change. Was told that nobody can help in branch now and that everything must be done online (or on the phone where we just get left on hold for ages). Doesn’t seem right!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rupert Wyllie (@CirclingBear) reported 5 minutes ago

  Hey @HSBC_UK & @RevolutApp I found one of your customer's wallet in the street last night, but there's no contact information inside, only your cards. Can you help me reach them to return it?

• 
  Jill Richards (@JillSR) reported 9 minutes ago

  @HSBC_UK extremely painful call with hsbc this morning. 48 min trying to deal with my disabled daughter’s affairs. Dreadful service

• 
  Samuel Parker (@sjwp74) reported 11 minutes ago

  @HSBC_UK your mobile app servers have been down for several days now! Presumably this has been reported already? No customer comms received thus far. Tq

• 
  UJ JAGS (@ujagga12) reported 15 minutes ago

  @HSBC_UK you as a bank are a JOKE Simple banking queries you’re unable to resolve . There is a serious issue with your process. As a premier customer we are having no help from your customer services team , you messed up my ISA Transfer last year and now same issue with my wife

• 
  Chlo Wilks (@ChiaraChloe08) reported 17 minutes ago

  @HSBC_UK mobile app not working?

• 
  Nathan Bruce (@NJBruce29) reported 20 minutes ago

  @HSBC_UK online banking is so secure that I can't even access my own account. You need about 4 different passwords to log back in for them to tell you the automated service is closed until 8am. ******* useless.

• 
  Simon Heron (@siheron) reported 20 minutes ago

  @HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.

• 
  Joe Langley (@langlineer) reported 22 minutes ago

  @HSBC_UK I’m a long term customer and I’ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that can’t. Some things only in branch, but can’t get a branch appt for months.

• 
  Janine McMahon (@Jardin_Design) reported 22 minutes ago

  @HSBC_UK trying to find the nearest full service branch to this post code NP8 1PN - there doesn't appear to be one anywhere - yes I checked

• 
  Dennis (@WHUDennis) reported 23 minutes ago

  @HSBC_UK evening. Paid cash into first direct account via a HSBC branch around 11am today but still not showing in the account? What's the procedure to chase this us. @firstdirecthelp are no help and said contact you. can't get past your help bot as I don't have a HSBC account.