HSBC status: access issues and outage reports

Problems in the last 24 hours in Great Yarmouth, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Great Yarmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Great Yarmouth, England

Latest outage, problems and issue reports in Great Yarmouth and nearby locations:

• 
  Mark Notton (@markn3567) reported 28 minutes ago from Lowestoft, England

  @HSBC_UK Hi. Visited our local HSBC (who arranged our mortgage ) to ask a couple of questions and discuss a change. Was told that nobody can help in branch now and that everything must be done online (or on the phone where we just get left on hold for ages). Doesn’t seem right!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  wayne richard butler 🇺🇦 (@w_r_b_1971) reported 5 minutes ago

  @HSBC_UK awful experience of your phone banking today. On the phone for 2hours where your employee was solely trying to get rid of me when the inflexible script couldn’t cope with the request. Finally got through to the right dept. & my simple request was resolved in 5 minutes.

• 
  Lingmell (@T1mbuktwo) reported 10 minutes ago

  @HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.

• 
  Polly1954 (@Polly004f) reported 11 minutes ago

  @HSBC_UK My question was how to log in without a qr code. How can I scan a qr code when using the device with the scanner to try and log on to the website. For clarity I only have one device.

• 
  Anabel Castillo (@ACastilloBast) reported 11 minutes ago

  @HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.

• 
  Jane Haynes (@JaneRockHouse) reported 13 minutes ago

  Feeling v angry today after seeing the emotional trauma done when a loved one is first the victim of a scary robbery, then left feeling helpless and gaslighted by the institutions supposed to help sort out the fallout. Dire response of @Apple @HSBC_UK has been troubling…

• 
  bigbananas (@GranthamFlyer) reported 15 minutes ago

  @HSBC_UK iPhone app suddenly asking for username and password rather than using Touch ID, has service crashed?

• 
  John Warren 🇺🇦 (@Sionilo) reported 15 minutes ago

  @HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡

• 
  Ray (@badingding) reported 18 minutes ago

  @HSBC_UK hi, how do I recall a direct debit payment? British Gas have confirmed it was taken in error however have yet to refund me almost 2 months later

• 
  DG (@rordowg) reported 25 minutes ago

  @HSBC_UK Having issues sending international payment. Error is GBB-INP-1266 - please can you advise?

• 
  Joachim (@joachimnicolas) reported 34 minutes ago

  The only way to do it is to twig that this is the bug, and then enter the date BACKWARDS, starting with the year. @HSBC_UK either fix it or hire me to fix it. I'm not even a JS developer and I could do better than this.