HSBC status: access issues and outage reports

Problems in the last 24 hours in Great Yarmouth, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Great Yarmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Great Yarmouth, England

Latest outage, problems and issue reports in Great Yarmouth and nearby locations:

• 
  Mark Notton (@markn3567) reported 41 minutes ago from Lowestoft, England

  @HSBC_UK Hi. Visited our local HSBC (who arranged our mortgage ) to ask a couple of questions and discuss a change. Was told that nobody can help in branch now and that everything must be done online (or on the phone where we just get left on hold for ages). Doesn’t seem right!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Kivi Ph.D. (@mikekivi) reported 2 minutes ago from Chester, England

  What’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …

• 
  Caryn Cox DStJ DL 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇳🇱 (@caryncoxphealth) reported 10 minutes ago

  @HSBC_UK failed responses to emails to named account as requested by staff member @ Malvern branch. Rang number on business card. Unable to help. Am trying to open an account and make deposit. Any customer care? Any assistance?

• 
  H-D (@HDGauvin) reported 10 minutes ago

  @ricci_kitchen @HSBC_UK @HSBC_UK 1hr 8 mins now, at this time of the morning, I guess it can only be a technical glitch driving this kind of call volume.

• 
  Joe Langley (@langlineer) reported 16 minutes ago

  @HSBC_UK I’m a long term customer and I’ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that can’t. Some things only in branch, but can’t get a branch appt for months.

• 
  victoria clark (@vickic1984) reported 16 minutes ago

  @HSBC_UK disgusting service. I made you aware my father had passed away 6 weeks ago and took a copy of his death certificate to the branch. My Mum has had 6 phone calls in two weeks from HSBC asking to speak to my dad. What is your vulnerable customer policy?

• 
  Dan (@pizzaboy) reported 17 minutes ago

  @pmcniffe @HSBC_UK I just went to a brand and they said it was an IT issue and it’s chill My concern is why haven’t they sent a new email telling everyone this rather than having thousands of customers sweating…

• 
  victoria clark (@vickic1984) reported 19 minutes ago

  @HSBC_UK you were informed 6 weeks ago that my father had passed away, however you keep calling my mum asking to speak to him. What is your vulnerable customer policy. Disgusting behaviour!

• 
  Tim Huckle (@timhuckle) reported 21 minutes ago

  HSBC Apple Pay. Possibly all(?) HSBC UK customers have woken to an email from them confirming registration of their card on to Apple Pay. Contact centre on +30 minute wait times as concerned customers phone in. I’m told the comms were sent in error. @HSBC_UK

• 
  Nick (@iamN_I_C_K) reported 23 minutes ago

  @HSBC_UK I closed my account with you a while ago but you keep sending me letters saying I have an important message on my account that I must log in to read. However, I can’t log on as no longer have an account or any account details. What am I supposed to do please?

• 
  TheDiggers (@TheDiggers4) reported 29 minutes ago

  @Peter_Croden @HSBC_UK Same. Must be a glitch of some sort. Good to know it's not just me.