HSBC status: access issues and outage reports

Problems in the last 24 hours in Didcot, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Didcot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Didcot, England

Latest outage, problems and issue reports in Didcot and nearby locations:

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 10 minutes ago from Reading, England

  @Corinne0263 @HSBC_UK Yes its showing an error for everyone

• 
  Ross Brown (@rossTheTwit) reported 16 minutes ago from Reading, England

  Tonight I’d like to thank @Morrisons and @HSBC_UK for ruining my evening! Issues with paying at petrol pump led to my card being declined. Then I had to hang around the forecourt for an hour to get through HSBC customer services to unblock my card. Rant done! 🤬

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 29 minutes ago from Reading, England

  @HSBC_UK app down?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  H-D (@HDGauvin) reported 5 minutes ago

  @ricci_kitchen @HSBC_UK Got through 1:28 - technical issue.

• 
  Rajat Sonika (@rajat_sonika) reported 6 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  Frenchgranny (@frenchgranny) reported 8 minutes ago

  @HSBC_UK Very very impressed. My card was hacked on Saturday, you spotted it immediately and contacted me. No payment was made to the fraudsters. A new card was necessary and you sd 4-5 working days. It arrived today. Excellent service, thank you.

• 
  Keven (@keven0262) reported 11 minutes ago

  @UKFtweets if any of your clients would like to talk to a SME banking with @HSBC_UK business banking for 15 years, quadrupled turnover in last 4 years but will no longer accept shody service ( 4 weeks into 48 hour call back promise of @HSBC_UK ) i"m here. Verified accounts only.

• 
  Steven H (@Sinbad2000) reported 12 minutes ago

  @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

• 
  Stuart Fox (@stuartfoxmusic) reported 12 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Mark (@MorganMF9867) reported 12 minutes ago

  @HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 13 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.

• 
  waitingforasnowday (@pepsimpmax) reported 13 minutes ago

  @HSBC_UK how ******** am i meant to deposit dollars if the only branch in Scotland with counter service is in Edinburgh? Travel 2hrs on a workday? What about employed people? Why isn’t it working on Saturday?

• 
  Andrew Hill (@AndrewRHill7) reported 16 minutes ago

  @HSBC_UK is there anyway of actually talking to someone to get access to my online/mobile banking outside of the 8pm cut off? Pretty poor that 24 hour help isn’t available.