HSBC status: access issues and outage reports

Problems in the last 24 hours in Didcot, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Didcot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Didcot, England

Latest outage, problems and issue reports in Didcot and nearby locations:

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 12 minutes ago from Reading, England

  @Corinne0263 @HSBC_UK Yes its showing an error for everyone

• 
  Haider Al-Rekabi 🏴‍☠️ (@HaiderAlRekabi) reported 14 minutes ago from Reading, England

  @HSBC_UK app down?

• 
  Ross Brown (@rossTheTwit) reported 33 minutes ago from Reading, England

  Tonight I’d like to thank @Morrisons and @HSBC_UK for ruining my evening! Issues with paying at petrol pump led to my card being declined. Then I had to hang around the forecourt for an hour to get through HSBC customer services to unblock my card. Rant done! 🤬

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yvonne Dickson (@YDDelia) reported 2 minutes ago

  @HSBC_UK So I sent a PM and guess what no response. Pretty much what I expected from #HSBC. Shocking customer service

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 3 minutes ago

  @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

• 
  𝚟𝚎𝚕𝚙𝚢𝚛𝚎 (@velpyre) reported 4 minutes ago

  @HSBC_UK your app sucks. "your access to the app has been suspended on this device until you've taken action to restore it" and its telling me to delete the whole android system. yeah im just gonna switch banks see ya

• 
  Em JR (@Rrrrr_EJ) reported 6 minutes ago

  @HSBC_UK are there technical issues with your app, this morning. Very strange details being shown when I log on.

• 
  Mike Tims (@Mike_Tims) reported 7 minutes ago

  @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

• 
  MatNova (Chinoy) 🇮🇳 🇵🇸 🇺🇦 (@mat__nova) reported 11 minutes ago

  @HSBC_UK @HSBC_IN hello, i am reaching out to you regarding one of your employees in india, they are disabled and have a UDID (unique disability ID) provided by the government, all the details of their disability were disclosed during their recruitment they applied for a position but were asked to accept a different department on the premise it is easier work to do which is not the case they were forced to acknowledge communications from the HR and management instead of either of those company departments working with him so that he may perform his job adequately while accomodating the fact that he has a disability he has now been put on a "performance improvement plan" which he again was asked to acknowledge but which the details of were not disclosed to him adequately, it is a method to declare his performance inadequate and then fire him he recently fell and hurt himself and has gotten a medical document from a certified doctor declaring this and submitted it to HR but they are refusing to grant him the leave he requires to recover i am sincerely disappointed by the level of lack of understanding or care that the indian subsidiary of an international banking company like HSBC has had with dealing with their employee, i find managers in India for most BPO services to be exploitative but it's extra embarassing that this is an internationally acclaimed company in fact i wouldn't be surprised if the company officials in india use the information I've provided to determine the identity of the employee and harass them even further i am tagging @St_Brosephs and requesting help with regards to this matter to explore all avenues to get the help this HUMAN BEING requires in order to fulfill his job while being accommodated for the disability he had declared and was still hired with

• 
  Nicholas Sheehan (@thenicksheehan) reported 11 minutes ago

  @HSBC_UK I am trying to open a business bank account. Your systems are so impenetrable that it is impossible to get anything done. Quite possibly the worst experience I've ever had with banking.

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 14 minutes ago

  @HSBC_UK are an absolute disgrace. Almost a month we haven’t had access to our online banking. I have spent hours every day on the phone trying to get support. Speak to different people every time. I will be removing all my clients from your service. DO NOT USE HSBC FOR BUSINESS!

• 
  Craig (@petrolveins) reported 16 minutes ago

  Hey @HSBC_UK Three hours of a Friday evening wasted trying to get a coherent answer to a single question about a credit card balance transfer… Been a customer for 30 years, mortgage with you for 20 and I’m now considering leaving over a single question.

• 
  Diane Hackney (@dithespy50) reported 19 minutes ago

  @HSBC_UK what a mess of a banking service you are!! Disgusting. And no I don't want to DM you because nothing happens thereafter!! You shouldn't be allowed to call yourselves a bank!