HSBC status: access issues and outage reports

Problems in the last 24 hours in Bicester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Bicester, England

Latest outage, problems and issue reports in Bicester and nearby locations:

• 
  Fish (@thefish73) reported 9 minutes ago from Middleton Cheney, England

  @HSBC_UK Given you are one of the largest financial organisations in the world, waiting 25 mins on your “customer care” line is atrocious. No wonder people are flocking to Monzo or Revolut.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Baybars Umur (@baybarsumur) reported 2 minutes ago

  @HSBC_UK It's impossible to do online payments for a week now. Called you and the customer rep said they couldn't see any issues. There are funds in the account. No fraud alert. What's going on?

• 
  Salah ElBaba (@SalahElBaba) reported 2 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  slim (@TNixon92662882) reported 8 minutes ago

  @Donnabrazier @HSBC_UK Happened to me twice now you make a few deposits then block you from anymore. PayPal bypasses this but it’s a pain in the ***. After a week or so got to deposit again blocked again today this is why I’m scrolling Twitter to see if this is happening to anybody else

• 
  Swim Sistas (@swimsistas) reported 13 minutes ago

  @HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?

• 
  Toan Hoang (@thoang1000) reported 15 minutes ago

  @Cashplus @HSBC_UK @Cashplus I just got off the phone with support for the 4th time (one of them actually told me to hold and hung up). Apparently, I need to physically get documents certified (who on earth does this) and then send them via post and wait 10 days. This is in the 21st Century.

• 
  Ellie (@_ellieritchie) reported 21 minutes ago

  @HSBC_UK Have been trying to access my account for years. I do not know my logins details in anyway. The international call phone call number will not work. What can I do? I am getting emails but can’t access anything.

• 
  vineet (@vineettrivedi) reported 22 minutes ago

  @HSBC_UK I have been with HSBC for 18 years and 13 in mortgage never had any problems till I have to encounter the bunch of these incompetent advisors kindly restore face to face appointments current system is not working

• 
  Andouillettefries (@Andouillettefr) reported 23 minutes ago

  traveling , @HSBC_UK decide to lock me out of my online account . I lost my bank card so I can not "block" it and can not clear customer service ( I can not remember how I spent £107 on the 4th of April ) My account may be empty for all I know and I can not do any about it

• 
  Aurélien Tessier 🐺 (@AceParty) reported 27 minutes ago

  @HSBC_UK is really the worst bank experience I ever have… They are blocking your account for NO reasons and force you to go in person for a full ID check. Absolutely awful service. I will change bank, I can’t endure their garbage services. All my issues is their fault.

• 
  Polly1954 (@Polly004f) reported 27 minutes ago

  @HSBC_UK My question was how to log in without a qr code. How can I scan a qr code when using the device with the scanner to try and log on to the website. For clarity I only have one device.