HSBC status: access issues and outage reports

Problems in the last 24 hours in Bicester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Bicester, England

Latest outage, problems and issue reports in Bicester and nearby locations:

• 
  Fish (@thefish73) reported 23 minutes ago from Middleton Cheney, England

  @HSBC_UK Given you are one of the largest financial organisations in the world, waiting 25 mins on your “customer care” line is atrocious. No wonder people are flocking to Monzo or Revolut.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David (@David24195983) reported 48 seconds ago

  I’m an @HSBC_UK advance customer for 14 years. HSBC did not write any statement about the issue yesterday. I have tried to Install again my app and as the app was not working I was not able to log in they suspended my mobile account.

• 
  David (@David24195983) reported 2 minutes ago

  @HSBC_UK Customer service is not able to verify me, so I need to go next Wednesday to the bank and verify myself in person. I can't use my app from Friday to Wednesday now. Well done! Time to change bank!

• 
  In pursuit of justice ⚖️ (@Row_rows) reported 3 minutes ago

  @HSBC_UK Appreciate the sentiment but this is really not good enough. You didn’t notify your customers directly, you put a tweet on here. What about those that needed urgent access to their funds? Getting to hospital urgently for example unable to pay for a taxi or fuel…. Really bad

• 
  Azim Choudhury (@AzimChoudhury) reported 6 minutes ago

  @HSBC_UK Any plan for compensation? Very embarrassing. At the least a status update on the website that the services were down would have been helpful.

• 
  Ben Massey (@BenMassey1) reported 9 minutes ago

  @HSBC_UK @LadyRosieLea Hi Rit. We know this but are HSBC going to be making any statement about a) compensation b) failures in customer service c) failures in systems d) what they are doing about all 4 now and for the future? Or is your advice we find another bank?

• 
  Vatsa K V (@Vatsa_KV) reported 10 minutes ago

  @HSBC_UK I am still unable to do an online transfer to a new payee on the mobile app. Tried twice a few mins ago . Are you offering partial service at this time?

• 
  Vicky (@vixm) reported 14 minutes ago

  Hey @HSBC_UK I’m trying to set up a direct debit for pay my credit card. Can’t do it on the app or the website. Been on hold to customer services for an hour. Chat bot says it going to be up to 10 hrs 30 mins before an agent can get back to me. What an absolute shambles

• 
  rachel o'reilly (@rorpr) reported 14 minutes ago

  @HSBC_UK Still no access to banking app so doesn’t seem to be resolved

• 
  Ben Massey (@BenMassey1) reported 20 minutes ago

  @mrsgaius @enndemic @HSBC_UK Oh don’t bother today. The app support says it will take 10 hours 30 for someone to respond ha ha. I’m guessing the 2 people responding here is their entire customer service team in the U.K. perhaps globally judging by their shocking customer service

• 
  Ben Massey (@BenMassey1) reported 21 minutes ago

  @mrsgaius @enndemic @HSBC_UK From their useless chat bot or an actual human being? If you’re still on can you ask if they’re going to actually address this major issue and how they left thousands of people stranded and vulnerable and all they can do is send a single tweet?