HSBC status: access issues and outage reports

Problems in the last 24 hours in Bicester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Bicester, England

Latest outage, problems and issue reports in Bicester and nearby locations:

• 
  Fish (@thefish73) reported 34 minutes ago from Middleton Cheney, England

  @HSBC_UK Given you are one of the largest financial organisations in the world, waiting 25 mins on your “customer care” line is atrocious. No wonder people are flocking to Monzo or Revolut.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joachim (@joachimnicolas) reported 8 minutes ago

  Atrocious UX on the @HSBC_UK app. When you log on, you need to enter your DOB. The date widget has 3 spinners, for D/M/Y. BUT! It's set to disallow dates in the future, with each spinner restricted. So, today, 9/4/26, it's impossible to start entering a date like 31/12/80. 🧵1/n

• 
  Michelle Aldous (@MichelleAldous6) reported 10 minutes ago

  @HSBC_UK nearly 3 wks since my sons loan application- numerous phone calls - spent nearly 7 hours on hold trying to follow up - took 4 calls to get to the real issue - then more calls after that - 4 days post the agreement still no loan papers for him to sign . Appalling

• 
  David Monckton (@bugweed28) reported 12 minutes ago

  @HSBC_UK I’ve now taken my case to the financial ombudsman because of the lack of customer service I’ve received plus the ridiculous amount of time it’s taken @HSBC_UK to do anything, absolutely awful customer service!!

• 
  Anthony Skorczewski (@antskor) reported 15 minutes ago

  @HSBC_UK absolute joke to speak to customer service. Money has been taken from my account and for me to get the money back I need to agree with you to share my personal information with the people who have taken it. So much for looking after customers

• 
  Sarah Jones (@jonesy_sa) reported 18 minutes ago

  @pjn151 @HSBC @HSBC_UK I’ve had a community account with Lloyds before so hoping they can help.

• 
  Anabel Castillo (@ACastilloBast) reported 21 minutes ago

  @HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.

• 
  Gary C (@HamstringTownFC) reported 27 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

• 
  Gooner🇺🇦 (@goonerlgh) reported 27 minutes ago

  @HSBC_UK Thank you for your reply. I've emailed a copy of the Closure request and the details you requested to that email address. HSBC telephone banking will not give me access to anyone because it doesn't recognise my account / Date of Birth 😠. Is there a tel number I can call???

• 
  Mrs Whits (@lizflenley) reported 33 minutes ago

  @HSBC_UK This is what I’ve tried but when I call it just directs me to the website to book and then the call ends so I can’t actually get through to book an appointment!

• 
  seana clarke (@Seana_clarke) reported 33 minutes ago

  Banks used to value loyal customers - literally got off a phone with @HSBC_UK customer service and was told there is no benefit of my having a HCBC account - that hit a spot - now to shop around after 10 years