HSBC status: access issues and outage reports

Problems in the last 24 hours in Bicester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Bicester, England

Latest outage, problems and issue reports in Bicester and nearby locations:

• 
  Fish (@thefish73) reported 42 minutes ago from Middleton Cheney, England

  @HSBC_UK Given you are one of the largest financial organisations in the world, waiting 25 mins on your “customer care” line is atrocious. No wonder people are flocking to Monzo or Revolut.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashleigh Pirie (@MissAshleighP) reported 6 minutes ago

  Desperate measures but has anyone had to deal with @HSBC_UK ? Their app is the appalling, unless their strategy was to make it the most anti-user friendly app, then give them an award! I just wanted to make a payment. *******! #HSBC #uxdesign

• 
  Sheen (@GoldenandSheen) reported 8 minutes ago

  @HSBC_UK Extremely concerned, I've been a victim of a scam, you investigated and found evidence of fraud and yet today one of your agents called me and was exceptionally rude. Can someone help please, I'd like to escalate the matter. I've been a customer for years, surprised.

• 
  jjNotice (@jj_Notice) reported 8 minutes ago

  @EXCEL @HSBC_UK Could even trade 369 for Bin and upgrade support to Hyli for even more LPL style fighting

• 
  Zooby (@MZH23) reported 9 minutes ago

  @AmazonHelp @HSBC_UK cannot make any purchases now on amazon with hsbc card. HSBC say its vendor issue. Amazon say its bank issue. What a joke. Never had this problem into now. Guess I gotta join for another bank.

• 
  Salah ElBaba (@SalahElBaba) reported 11 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  Jonathan Bromley (@bromleyj) reported 12 minutes ago

  @HSBC_UK extraordinarily poor service and process today and yesterday, wasting over 2 hours of my time to do a simple transaction for which I have to pay a fee. Only redeeming feature: staff member Ben was helpful and thorough. Time for a re-think of my account of 50+ years.

• 
  🆁 (@CapitalR) reported 16 minutes ago

  @HSBC_UK I’ve already ordered a new card but it’s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just “see what happens” attitude. The customer service and care is truly appalling.

• 
  Ben Wilkins (@Wilks1985) reported 23 minutes ago

  @HSBC_UK hi, I have been trying to access the hsbc app all day and the account page won't load. I get an error saying 'there was a problem connecting to our servers please try again later'. Is there a known problem?

• 
  EA (@Trifecta55) reported 29 minutes ago

  @HSBC_UK Hello, it says I cannot delete a saved payee yet last payment to them was last Sunday is this not more than five working days pls help

• 
  Mike Hawkins🇪🇺🇬🇧 🇺🇦 (@mikecllr65) reported 29 minutes ago from Whitehaven, England

  @HSBC_UK trying to transfer money from one account to another despite assurances that it’s been done this will be now be my 4 call to your call centre to try and get it done truly shocking service 🤬🤬 simply not a good experience