HSBC status: access issues and outage reports

Problems in the last 24 hours in Barry, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Barry, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Barry, Wales

Latest outage, problems and issue reports in Barry and nearby locations:

• 
  Ffion Angharad 🌻 (@iamffion) reported 58 seconds ago from Cardiff, Wales

  @HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?

• 
  Ade (@Bubwal) reported 5 minutes ago from Cardiff, Wales

  @firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.

• 
  Bethan Bonsall (@_BethanB) reported 36 minutes ago from Cardiff, Wales

  Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options

• 
  Forensic Resources Ltd (FRL) (@ForensicFRL) reported 46 minutes ago from Cardiff, Wales

  @HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen

• 
  Gudrun Waters 🏴󠁧󠁢󠁷󠁬󠁳󠁿🚲 (@GoodyDwr) reported 55 minutes ago from Cardiff, Wales

  @HSBC_UK is your mobile banking down? Error message, can’t log in this morning.

• 
  Caroline Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CarolineDavies) reported 55 minutes ago from Cardiff, Wales

  @ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Monckton (@bugweed28) reported 3 minutes ago

  @HSBC_UK I’ve now taken my case to the financial ombudsman because of the lack of customer service I’ve received plus the ridiculous amount of time it’s taken @HSBC_UK to do anything, absolutely awful customer service!!

• 
  Nick Cox (@njc235) reported 6 minutes ago

  @andyward1964 @HSBC_UK I hope you’re not expecting an answer. The days of good customer service in the UK are long gone my friend.

• 
  Suzanne McGowan (@Suzanne36861284) reported 7 minutes ago

  @HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office

• 
  Gaurav Yadav (@GauravYadav0608) reported 7 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Terrible customer service and completely ineffective phone banking support. Reverse my charges occurred on my card Card ending 9340

• 
  Jamie Williams (@AstroJamie_) reported 9 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  AI Enthusiast (@aici_interiors) reported 9 minutes ago

  @HSBC_UK is there ANY uk call centre with English- speaking people AND with ability to actually solve an issue? I called 4 times this mont and your Indian call centre has NOT Been trained on proper support! You've gone so downhill with your cost-cutting measures!!

• 
  Alex Roebuck (@AlexRoebuck) reported 9 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Christine Mcgeorge (@ChristineM5051) reported 11 minutes ago

  @HSBC_UK Help. Please clarify the terms of an on line bonus savings account

• 
  John Spencer Williams • F**k Work Let’s Play (@johnsw) reported 12 minutes ago

  @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

• 
  Ian (@Jd95975184) reported 13 minutes ago

  @HSBC_UK new customer and trying to activate my card but having a nightmare, wont accept photo i.d, only 2 hsbc banks near one is 4.5ml other is 12 miles away, and both are Temporarily closed