Hyperoptic Outage Report in Wickford, Essex, England

Problems in the last 24 hours in Wickford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Wickford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  T-bag (@Chavapa_99) reported 9 minutes ago

  @virginmedia it actually baffles me how you are still active as a company. Your service is terrible, your customers are leaving and now that @Hyperoptic and @CommunityFibre are here, I am just counting the days they are available in my area. Virgin Do Better!

• 
  Chriseh (@ChrisehCS) reported 12 minutes ago

  @smooyacs @virginmedia Unless you can get Hyperoptic where you live, or BT true fibre, then you don't have much choice. If you raise multiple complaints with them then they will eventually help you. Took me a month of constant complaints before they fixed my line. Hyperoptic are fantastic though.

• 
  Aufar (@alaksana96) reported 13 minutes ago

  @Hyperoptic @HyperopticCS One of your engineers was digging up the cables in SE1 and now I have no internet in the house. I spoke to the engineer and they said that no damage to the wires should have occurred, but I still dont have internet

• 
  Lee Storey (@lee_storey) reported 17 minutes ago

  @ashwinkumar05 @HyperopticCS I didn’t get any information from Hyperoptic but, according to a neighbour who spoke to them, an engineer turned up yesterday but they couldn’t get into the network cabinet.

• 
  DEMIGOD_ROB (@DEMIGOD_ROB) reported 25 minutes ago

  @Hyperoptic Hi, hyperoptic internet is down again in the N7 area. This is the 4th time in 6 weeks. Can I please get an update on what the problem is and when this will be resolved? These outages seem to be occurring on a weekly basis

• 
  Gaurav (@gaurav_sr13) reported 27 minutes ago

  @Hyperoptic @HyperopticCS your services are pathetic. I am trying to get my account activated and internet services running since last Saturday and nothing is happening. Your customer support team has no update to give and every time I call there is no SLA for your team #pathetic

• 
  Gaurav (@gaurav_sr13) reported 27 minutes ago

  @Hyperoptic @HyperopticCS Your team has no time to update on call or on support ticket. Already fed up with this kind of attitude. You are happy to send me bill even before starting the services, but have no time to make it up and running. I cannot chase any more.

• 
  krok (@kicipkc) reported 31 minutes ago

  I lost my internet connection for 9days now!🤬🤬🤬 I called @Hyperoptic your guys twice already and the problem still not solved. I am switching to Virgin Media now!@virginmedia

• 
  Sébastien Rubin (@SebastienRubin) reported 35 minutes ago

  @HyperopticCS @Hyperoptic thank you, my problem is now resolved.

• 
  Sam Allen (@ActionAllen) reported 35 minutes ago

  @Hyperoptic @HyperopticCS Any idea how long the outage in Reading is going to last? The Service Status portal doesn't give any information