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Hyperoptic

Hyperoptic outages and service status in Wickford, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Wickford, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Wickford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Wickford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • keithunder
    Keith Underhill (@keithunder) reported

    @hyperoptic, your business technical support is rubbish and an embarrassment to me. We were supposed to be down for 3 hours Thursday afternoon. 14 hours later, nothing. No one bothered to tell me when our connection will be restored. Apparently there is a simple fix.

  • gregthomson31
    Greg Thomson (@gregthomson31) reported

    Another Sunny day means another @Hyperoptic outage incoming!

  • ___g_a_g_a
    mayhem in my veins 🇵🇸 (@___g_a_g_a) reported

    @c932x @Hyperoptic Mine too! I've been on hold for an hour and 30 mins. Got through to customer service and they said they'll transfer me right away on hold again

  • MaddogSuperior
    James | JD 🇬🇧/🇮🇪 (@MaddogSuperior) reported

    @TheMexicanMoose @Hyperoptic Basically to do with the wholesale network provider, people like BT/OR have the capacity to do symmetric, but they're afraid of ruining their Leased Line business/income. DM me on Discord and I can take a look at options for you - work for an ISP on the side :)

  • unnat_619
    Unnat (@unnat_619) reported

    Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

  • NitroRVL
    NitroRVL ✪✪✪✪✪➎ (@NitroRVL) reported

    @MrRoflWaffles Hyperoptic is awful, go with any BT provider over it

  • KurtRobsonn
    Kurt Robson (@KurtRobsonn) reported

    So @Hyperoptic has been down in Greenwich pretty much well over 48 hours & there’s been help besides the odd ‘working on a service outage’. Zero answers from customer support too. WHEN WILL IT BE FIXED !

  • mariucha77
    M. (@mariucha77) reported

    @lulu_veganx @donedgley1 @Hyperoptic Not ours. Only a few more days and we are changing providers. Worst experience possible. 3 weeks with no internet 😡

  • hopper70
    neil gorringe (@hopper70) reported

    @TomThornhill_2 @Hyperoptic Also down for me in London N5

  • hjsbaker
    henry (@hjsbaker) reported

    What’s going on with @Hyperoptic? We had maintenance that finished, the service didn’t resume, and now the status update is dead?