Hyperoptic Outage Report in Wickford, Essex, England

Problems in the last 24 hours in Wickford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Wickford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jjwere (@jjwere1) reported 4 minutes ago

  @Hyperoptic I am definitely suing for compensation. No wifi in the NW9 area for 15 hours now. No communication or response from customer service. ****** network and leaving definitely.

• 
  RG90 (@RamGam90) reported 6 minutes ago

  @Hyperoptic @TheXavianna @hyperoptic stop giving free trips and fix your WiFi!

• 
  Aaron Alcock (@23AaronJoshuaa) reported 9 minutes ago

  @HyperopticCS Kindly note that I’ve had to make this social media account because your official channel isn’t working. Live chat is down. Phone calls cut off. Hyperoptic seem to be quick enough to use this channel when they are boasting of how marvellous they are…

• 
  Francesca Cannatelli (@fcannatelli97) reported 11 minutes ago

  My wifi has not been working since Sunday and Hyperoptic has not done anything to fix this. I have been calling everyday and no measures have been taken. I need this fixed today. This is totally unacceptable @Hyperoptic @HyperopticCS #hyperoptic

• 
  RG90 (@RamGam90) reported 11 minutes ago

  @HyperopticCS @jjwere1 @Hyperoptic “ If we’re unable to get you back online within 2 working days of the outage being reported to us, we’ll give you £8.06 bill credit for each following day you’re without service for any outages” What a joke! I need WiFi to earn my wage now, not in 48 hrs!

• 
  Ace Black (@LivingLegend_AB) reported 12 minutes ago

  @Hyperoptic you lot have had me on hold for time pick up the damn phone

• 
  aeris daddy (@thekuntz69) reported 17 minutes ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  shreerao (@shreekpkun) reported 18 minutes ago

  @HyperopticCS @Hyperoptic @HyperopticCS : Pathetic service, tried reaching u via mail/call no luck.. Net is down from yesterday afternoon and where is the regular update? Do you have any ETA or not?

• 
  Rajan Patel (@RajanPatel91) reported 19 minutes ago

  @HyperopticCS @beebeegom @Hyperoptic You just have an idea if the issue will be resolved by the morning?! Are people on site investigating or all not working? Having no ETA is unacceptable! Majority of us work from home on a Friday. This is a huge outage affecting everyone!

• 
  RG90 (@RamGam90) reported 24 minutes ago

  @Hyperoptic @HyperopticCS you’ve lost me as a client today. Unacceptable more than 24 hrs without service and support lines all shut down. No ETA, no response whatsoever for hours. As soon as live support is back, I’m cancelling my contract.