Hyperoptic Outage Report in Wickford, England

Problems in the last 24 hours in Wickford, England

Hyperoptic signals over the past 24 hours, with local activity from Wickford, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Siddhant patni (@RafaSidwolf) reported 3 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Emerson (@ezan955) reported 4 minutes ago

  @Hyperoptic Your Internet is rubbish. No customer service.

• 
  Niman (@OlaminiranA) reported 10 minutes ago

  @Hyperoptic Deeply disappointed by the way Hyperoptics handled my account today. I was given misleading information by a member of staff, which left me feeling deceived. Customers deserve honesty, transparency, and better service than this.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 11 minutes ago

  @donedgley1 @mariucha77 @Hyperoptic 5 days with no service and no communication is just diabolical.

• 
  Neil (@NRManc) reported 16 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

• 
  Leo 🏴‍☠️ (@leostera) reported 17 minutes ago

  @evadne oh hyperoptic is a service provider! for a second there i was like woah there's something _above_ fiber optic already jesus. all the stops i'm checking on rightmove say "ultrafast ~1500mbps" which frankly is more than i need (assuming its not shared with the whole building)

• 
  Kieron Charles (@MRKCT_) reported 17 minutes ago

  Solid start by @Hyperoptic on providing WiFi in my new apartment. 48 hours later and I’m still left without a connection despite it being “activated”. 30 minute+ wait times to get through to a human being. No actual update or support as to if it is even coming on. FML.

• 
  Amit Kumar Jha (@iaktech) reported 19 minutes ago

  Hey @Hyperoptic do you understand people have better things to do than waiting on a call with you for an hour only to hear that you’re incompetent in fixing anything. You’ve the worst customer support I have ever experienced.

• 
  Ralphyy (@RalphyyR6) reported 21 minutes ago

  @MrRoflWaffles This was me with sky and we changed to hyperoptic same day and never had a problem. Could be area based

• 
  umang shankar (@Umangshankar) reported 21 minutes ago

  Horrible service @Hyperoptic at WD3 straight 2 days of losing work, whose going to pay for it? Follow Up 1 of 1