Hyperoptic outages and service status in Wickford, England

Problems in the last 24 hours in Wickford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Wickford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  neil gorringe (@hopper70) reported 6 minutes ago

  @TomThornhill_2 @Hyperoptic On our street Hyperoptic seems to be working for some houses but down for others, so guess it’s quite random

• 
  umang shankar (@Umangshankar) reported 6 minutes ago

  Horrible service @Hyperoptic at WD3 straight 2 days of losing work, whose going to pay for it? Follow Up 1 of 1

• 
  Tidal Labs (@Tidal_Labs) reported 6 minutes ago

  @Hyperoptic your cancellation service is so unprofessional and inconsiderate it literally makes me feel sick. Ive submitted a request to cancel. Ive had no callback after 6 weeks. I call your tel line and i'm left on hold for 45 Minutes, Making it from 8th to 7th in the Queue.

• 
  Sapna Chadha (@satnav08) reported 7 minutes ago

  @MoMayet3 @electrodrummer @Hyperoptic I’ve had to hang up as having calls but still in chat and 1.5hrs 😳. Crazy as just need to be online and back from holiday 🫣

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 9 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Kate (@katefalkingham) reported 13 minutes ago

  @Hyperoptic having just spoken to the rudest customer service representative I have ever come across whilst giving my 30 days notice, please can you confirm when I will receive written confirmation of this? He couldn't do anything other than be rude to me 👍👍

• 
  Tushar Tony (@TusharTony) reported 16 minutes ago

  @Hyperoptic Most useless broadband service ever #hyperoptic

• 
  Mabs Ahmed (@Mabs79) reported 19 minutes ago

  @___g_a_g_a @c932x @Hyperoptic Did they say when service will be working again

• 
  Neil (@NRManc) reported 20 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

• 
  JO (@Iijo__9) reported 20 minutes ago

  @Hyperoptic My router has had a red Internet light for over 3 hours. I’ve power-cycled it several times, but the Broadband light is green and the Internet light stays red.. could you help please?