Hyperoptic outages and service status in Wickford, England

Problems in the last 24 hours in Wickford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Wickford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ceri Follow @EiraAnimations (@CatMazikeen) reported 6 minutes ago

  over a month since my initial complaint and you still haven't had the decency to have a manager contact me. Its all on record and file. disgusting behaviour to paying customers. @Hyperoptic

• 
  Amin Salehzadeh (@aesnobari) reported 8 minutes ago

  @Hyperoptic you have atrocious service. I have booked an installation with you TWICE. Each time your engineers just come for five minutes, don't do anything and without saying what's wrong just leave and your customer support can't tell me what's wrong. Embarrassing honestly.

• 
  Damini (@Damini_ID) reported 9 minutes ago

  My WiFi is ruining my life. **** you hyperoptic!

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 10 minutes ago

  @c932x @Hyperoptic Mine too! I've been on hold for an hour and 30 mins. Got through to customer service and they said they'll transfer me right away on hold again

• 
  George Pericleous (@GeorgiePeri) reported 14 minutes ago

  @Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasn’t been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!

• 
  Chris Brown (@chrisbrowndog) reported 15 minutes ago

  @Hyperoptic you really are a useless pile of ****. No WiFi for 4 days, endless time spent on the phone, idiot customer service

• 
  Jonathan Sacerdoti (@jonsac) reported 20 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  ells🦋 (@ells_afc) reported 21 minutes ago

  @MoMayet3 @Hyperoptic Is your service back?

• 
  Twiggy (@heyimtwiggy) reported 21 minutes ago

  @EKOcasts @Hyperoptic hyperoptic are by far the worst broadband provider in terms of both user experience and customer service i have ever had the displeasure of being a customer of, i would have doubled my already exorbitant subscription to get away from them

• 
  Unnat (@unnat_619) reported 22 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic