Hyperoptic Outage Report in Washington, Sunderland, England

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (70%)
• Wi-fi (14%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Live Outage Map Near Washington, England

The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	7 days ago
Newcastle upon Tyne	Internet	9 months ago
Newcastle upon Tyne	Internet	1 year ago
Sunderland	Wi-fi	1 year ago
Gateshead	Total Blackout	1 year ago
Newcastle upon Tyne	Internet	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 34 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aaisha Dadral (@AaishaDadral) reported 1 minute ago

  @Hyperoptic I’m a new customer and I’m already looking at cancelling our account - your service has been super poor. Service due to start 18/07 - engineer’s been out, we’ve spoken to activation team several times - the account is awaiting the system team to change serial numbers

• 
  Sarah Clarke (@sarahkathryncl) reported 3 minutes ago

  @Hyperoptic Don't do it. Customer service times are a joke.

• 
  Diomidis Anadiotis (@kandinskyboy) reported 3 minutes ago

  @Hyperoptic @Hyperoptic Still no response from support or sales btw

• 
  Marian (@Maria59914) reported 6 minutes ago

  @Hyperoptic @alisonjyoga Your service is far worse than your public persona. You are now at the same level as TalkTalk was for several years. A horror story.

• 
  BotBill38 (@BotBill38) reported 6 minutes ago

  @Hyperoptic Your internet is garbage, Nd I'm very close to leaving you.

• 
  Tom Weightman (@TomWeightman) reported 7 minutes ago

  Never use @Hyperoptic . No internet since Thursday, and no ETA on when they’ll even book a repair … let alone the repair itself

• 
  Diomidis Anadiotis (@kandinskyboy) reported 9 minutes ago

  @Hyperoptic I received an email re getting in touch to discuss your renewal options on 20/06. I responded on 11/07 and since then I've been chasing the sales and support team daily for a response. Can you please have a look?

• 
  Sarah Clarke (@sarahkathryncl) reported 11 minutes ago

  @Hyperoptic "We're currently experiencing higher than usual call volumes. We appreciate your patience as we work to assist you as quickly as possible." EVERY. 30. SECONDS. For over an hour. To try and fix YOUR error. Joke.

• 
  Abu Haneefa (@Abu_Haneefa2) reported 11 minutes ago

  @Hyperoptic what a joke, renewal went from £27pm to £67pm, then when I said I'm leaving they said £40, then to £30 and that was the best they can do. After saying again please cancel they offered £27. New customers get it for £18pm. After 7 years time to move to @CommunityFibre

• 
  Sam (@Sam_3006) reported 12 minutes ago

  @Hyperoptic My support ticket hasn’t received a single reply for weeks… it’s so long ago I can’t even find the confirmation email in my email bin. Have already DM’d