Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 11/21/2025 05:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • scuj1 John Scullion (@scuj1) reported

    @UbuntuBhoy @Hyperoptic Thinking of upgrading from 75 to 900 with EE but for some reason I'd lose the landline. I'm not bothered but folks are. My connection just now is garbage, I just can't be arsed sitting on the phone telling me to do what I've done a million times already!

  • lil_miss_james Jamie (@lil_miss_james) reported

    @Hyperoptic @HyperopticCS Your website says doesn't service my new apt, I call up and someone confirms my address is covered. I explain website states differently, he suggests it's user error (2 times). I reiterate it's not. He tries my address and it works, I reiterate for me...

  • ByeByeOrangeBoy TomHarrel (@ByeByeOrangeBoy) reported

    @Hyperoptic Shame I can’t watch it because your broadband has gone down.

  • mufo Murray Forsyth (@mufo) reported

    @JamesHarkin 1/ Look at the recommendations on which magazine. The top three are consistently 'utility warehouse' 'zen' and Plusnet. The bigger names such as sky, bt, talk talk, virgin, now, hyperoptic etc consistently get poor reviews and worse value for money. I've used and recommended

  • abu_el_nof Abu El Nof (@abu_el_nof) reported

    @Hyperoptic when will the service be restored? I need to stream the match?

  • chlvrstwrs @chlvrstwrs (@chlvrstwrs) reported

    @oliviasolon @alexhern Happy to second the Hyperoptic recommendation, I’ve been with them 4 years now, no issues. nb I shifted down to 150mb, you can pay for 1gb but you’ll be at the mercy of your hardware trying to get anywhere near that in the real world

  • Moislam20 Mo islam (@Moislam20) reported

    @ashic @HyperopticCS @Hyperoptic Very bad connection, can’t even provide basic connection. I took maximum speed /connection option which they have but completely rubbish. I asked for cancellation, don’t want to do that either. Bad bad bad…..not even one star.

  • DontCallMeJon It's Jonathan (@DontCallMeJon) reported

    Moved from house last week to flat. Don’t need a phone at the apartment and already have FTTP from @hyperoptic. Tried to cancel @BTCare . Told £550 cancel fee as I’m in contract till Sept 2022.

  • scuj1 John Scullion (@scuj1) reported

    @UbuntuBhoy @Hyperoptic Just trying to get them. Been signed up for years and never heard anything. They only seem to install in areas once there's enough folk signed up and even then they (from what I've read) keep pushing back install dates.

  • stormgrl Stormgrl (@stormgrl) reported

    Hi @Hyperoptic is there an issue with your network? I’ve lost internet entirely.