Hyperoptic outages and service status in Washington, England

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Washington, England

The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	2 months ago
Newcastle upon Tyne	Internet	10 months ago
Newcastle upon Tyne	Internet	1 year ago
Sunderland	Wi-fi	1 year ago
Gateshead	Total Blackout	1 year ago
Newcastle upon Tyne	Internet	1 year ago

Community Discussion

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 29 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Nicholls (@replicants) reported 6 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

• 
  Rafael Lino (@maidaomd) reported 6 minutes ago

  @theashrb But hyperoptic is utterly unreliable, I live just about a mile away from their headquarters in Hammersmith, and have monthly outage that can last up to 5 days.

• 
  Kullanari (@kullafox) reported 8 minutes ago

  @Hyperoptic do you have an update on when internet will be restored in HA4? Its been close to 4 hours since the outage and there’s no update from your end .

• 
  NotSteve (@NotSteveMusic) reported 9 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  Paul Bailey (@PBailey71973) reported 9 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Jordan🇩🇲 (@JordyOnside) reported 9 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  Imaan Ahmed (@Imaan_Ahmed) reported 10 minutes ago

  @Hyperoptic your customer service just told me I can’t speak to a manager snd when I asked for a manager call back she said she’s not going to arrange it And then hung up the call on me which I have also recorded #hyperoptic I want to raise a complaint ASAP

• 
  Janaka Abeywardhana (@janaka_a) reported 13 minutes ago

  @PalestinianBoii @Hyperoptic they should update network status to down. says all ok for our postcode

• 
  arsenal (@JulieAt02335370) reported 17 minutes ago

  @PeterStefanovi2 @GMB So did the disabled. You didn't help them. Hyperoptic.

• 
  Saika (@Saiccc2) reported 22 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?