Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 01/28/2026 18:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Juliett98861269 Juliette (@Juliett98861269) reported

    Hi @Hyperoptic we have had a wifi outage since Thursday and still no update on when it will be back on or if there is an interim fix ??

  • ingotism69 LG (@ingotism69) reported

    @HyperopticCS #hyperoptic No service for over 24 hours. Can’t get through on phone or chat. Can you please provide update?

  • joelrmaher Joel Maher (@joelrmaher) reported

    @Hyperoptic …tomorrow. Hypertrophic employee said “great, you can cancel it then.” I once again asked for confirmation that hyperoptic was ready in our building, she confirmed. I got home from work on Thursday and phoned in to activate my hyperoptic router. The network wasn’t ready…

  • QuestAndy SoloQuestAndy (@QuestAndy) reported

    @Velocicrap @HyperopticCS Been an outage in my building for over 4 hours now. Called for an update and the engineer hasn't even arrived yet!!! @Hyperoptic

  • joelrmaher Joel Maher (@joelrmaher) reported

    @Hyperoptic Called by hyperoptic on Thursday. Told the network is ready in my building. I queried that and ask for confirmation. Hyperoptic employee said it’s definitely live. I explained I’ve been waiting for two weeks to get broadband installed and it’s due to be installed by Openreach…

  • joelrmaher Joel Maher (@joelrmaher) reported

    @Hyperoptic …Phoned in on Friday to ask what was going on and when the network will be activated. Told they didn’t know but it should be soon and I’ll get a call back today to confirm details of activation and my plan. No call back. Arrived home today after weekend away. No internet still..

  • eyeopeninvest eyeopeninvest (@eyeopeninvest) reported

    @Hyperoptic I have now closed my account with hyper optic service is a joke. Been with numerous internet providers in the bast and never has my internet been down this long without any sort of explanation. I advice anyone els dealing with these problems to cancel aswel

  • fidilydidilydee Georgia Miles (@fidilydidilydee) reported

    @Hyperoptic down at SW11?

  • D3dp0ny1 D3@dp0ny 🇺🇦 (@D3dp0ny1) reported

    @Hyperoptic @HyperopticCS no service for four weeks now. No updates wtf is going on? Sort it out ¡!!!!!!!!!!!!!!!

  • ingotism69 LG (@ingotism69) reported

    @HyperopticCS …counts down to 1…only to go back to 15 again. E-mail…automatic response with commitment to reply by close of next business day. What kind of customer service is this.#Hyperoptic @HyperopticCS