Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 02/27/2026 14:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @nt00444 @Hyperoptic (cont.) your due compensation for the downtime of your service paid out to you in a form of a refund even if you were to cancel the service with us.

  • hugosoul Hugo Soul (@hugosoul) reported

    @Hyperoptic having such a difficult time moving to you! Your map says we’re eligible, we’ve had sales leaflets through the door, but it’s impossible to sign up - and we’ve had conflicting responses from customer service. 1/2

  • CahalaneCarrie Carolyn Cahalane (@CahalaneCarrie) reported

    @Hyperoptic so fed up of not being able to watch the Netflix and Amazon I pay for, as well as BBC catchup. Terrible service. #Internet #broadband

  • alphapetergamma AlphaPeterGamma (@alphapetergamma) reported

    @Hyperoptic my internet has been down for about 9 hours. What gives?

  • benhubbard434 ben (@benhubbard434) reported

    @Hyperoptic how long until your restore service? It’s been 4 hours now

  • tony_j_hunter Tony Hunter (@tony_j_hunter) reported

    @searchbrat @VirginMediaIE Same experience here, albeit even more expensive for my package. Terrible customer experience every time I communicate with them. I only stay with them because they're the fastest fibre in my area. Looking forward to the day I can switch to @Hyperoptic!

  • vikas354 Vikas Gupta (@vikas354) reported

    @Hyperoptic Internet down 😥

  • weetrixx ✍🏽 (@weetrixx) reported

    @Hyperoptic awful service. A day and a half without wifi, literally ran through my phone data which NEVER happens because I’m working from home. No urgency to fix this problem?

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @babagana_ @Hyperoptic We are aware of a widespread issue affecting multiple areas and our customers, and we have been informed it is due to a third-party data center failure. We are actively working on resolving this as soon as possible, and we are thankful for your patience!

  • weetrixx ✍🏽 (@weetrixx) reported

    OMG @Hyperoptic YOURE *************** INTERNET HAS BEEN DOWN FOR 26HRS WTF