Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 02/12/2026 06:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • cbrown1230 Christine (@cbrown1230) reported

    @HyperopticCS @Hyperoptic I did that earlier but with no resolution

  • iamHilmiSamat حلمي كريم (@iamHilmiSamat) reported

    Me myself need to do that, pressured all of the parties involved, managed to push @Hyperoptic to reissue the wayleave and pushed my property management team to sign in, finally on the 8th of July @Hyperoptic received the signed wayleave. But still nothing physical had actually

  • ruggeee VƎↃNΛ🥷🏽 (@ruggeee) reported

    The whole of Virgin Media is down. @Hyperoptic can you hurry up and install your fibre on my road so I can give you my money instead.

  • NeilYou72344356 Neil Young (@NeilYou72344356) reported

    @Hyperoptic worst company ever! DO NOT CHOOSE @Hyperoptic kept stringing me along for 8 months before sending me an email saying “sorry you decided to cancel” do not believe a word they say. Save yourself time and money and find a different provider.

  • CapsaicinTech Jase (@CapsaicinTech) reported

    @Hyperoptic Why has my internet connection been so consistently terrible in Manchester for the past month? I pay for 150mbit, I shouldn't have to be ok with barely pushing 5mbit.

  • cbrown1230 Christine (@cbrown1230) reported

    @Hyperoptic 24 hours after you were supposed to resolve our faulty box to give us internet connection and still no sign of anything happening. Shocking customer service and would advice people to avoid

  • SomeURL M Smith (@SomeURL) reported

    @HyperopticCS I have moved out of my flat and can't get Hyperoptic at my new place 😭How do I cancel my service?

  • cbrown1230 Christine (@cbrown1230) reported

    If there is a less reliable and helpful company than @Hyperoptic I'd love to know who it is. Absolutely zero customer service

  • rajeitltd Richard Gross (@rajeitltd) reported

    @HyperopticCS @Hyperoptic @HyperopticCEO No disrespect but you are a media person. If your support team wanted to, they have our contact details and could easily make contact. Even Nina in the complaints team doesn't communicate what is happening. All we hear is "hopefully soon". Pathetic really.

  • L3kanAdigun Lekan Adigun 🇳🇬🇬🇧 (@L3kanAdigun) reported

    Why’s hyperoptic so slow tonight ffs