Hyperoptic outages and service status in Washington, England

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 13 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  M. (@mariucha77) reported 35 seconds ago

  @jamsmcp @Hyperoptic Imagine 11 days without service!!

• 
  EKO (@EKOcasts) reported 3 minutes ago

  @heyimtwiggy @Hyperoptic Booked @TeamEndpoint studio for desk tomorrow cause there's "no expected resolution timeline" just a guess of 3 days 😭😭

• 
  Kazza (@Kazza1144) reported 5 minutes ago

  Internet down, chat bots don't work weekends 🙄 so on hold to provider for over half hour @Hyperoptic not acceptable!

• 
  Olutayo Ojaokomo (@olutayo79) reported 6 minutes ago

  @hyperoptic I would like to know why you think I will pay £136.79 for a service you never rendered. Granted, you cut my service 2 weeks into an unpaid contract and I do owe you for that month. But why will you charge me for subsequent months knowing you never rendered any service to me? @Hyperoptic

• 
  Jonathan Sacerdoti (@jonsac) reported 6 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  Mart Murphy (@martmurphy22) reported 6 minutes ago

  @Sudonte_ Awful. Moved from #hyperoptic and absolutely dismal from @skybroadband and @skytv via their puck streaming which only works half the time. Can't wait to change.

• 
  Moose ⚜️ (@TheMexicanMoose) reported 8 minutes ago

  Friends who understand broadband, why ******** do companies ONLY offer asymmetric speeds with their fibre deals? I’d love to get @Hyperoptic but they don’t cover the property I’ll be hopefully moving to, I’m looking at options but most of them are pretty bleak…

• 
  Milo (@MrRoflWaffles) reported 8 minutes ago

  hyperoptic is actually the worst internet provider in the UK, I have had internet issues for TWO MONTHS and their email support is nonexistent, been ghosted for weeks at a time, keeps stopping me doing my job. so frustrating aaaaaaaaa 😩

• 
  Carolina (@caro_SpecialOne) reported 11 minutes ago

  @Hyperoptic no service, no one knows what is going on, no update, again terrible customer service

• 
  Neil (@NRManc) reported 11 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints