Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 12/13/2025 20:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • nazrul_tapadar Nazrul Tapadar (@nazrul_tapadar) reported

    @concertina226 @Hyperoptic Hi I have no service since yesterday morning in E1 Please help

  • JamesPBattle James Battle (@JamesPBattle) reported

    @Hyperoptic - The UKs worst service. Don't subscribe unless you can afford to wait a month for installation as their engineers cancel last minute and customer service offers nothing other than waiting another week.

  • BeardyBassist Dan (@BeardyBassist) reported

    @Grumpyrocker I've had FTTP outside the property for 2 years now, not allowed to hook into any of it because Openreach and Virgin won't service apartment buildings. Hyperoptic does, but I need to be able to get everyone in my building to sign up for them It's fricking annoying

  • Taj_Ali1 Taj Ali (@Taj_Ali1) reported

    Providers with inbuilt social tariffs don’t usually advertise this in their marketing material but BT, Community Fibre, G. Network, Hyperoptic, KCOM and Virgin Media O2 are the six broadband providers in the UK that offer the social tariffs, priced at £10-£20 per month.

  • Zeebaybz Roasted Golden Morn (@Zeebaybz) reported

    So @Hyperoptic just embarrassed me like this today. Wow. Fix it.

  • concertina226 Mary-Ann Russon (@concertina226) reported

    @HMLilibet @Hyperoptic Same, #Hyperoptic internet for our building is still down 7 hours later. We’ve been told the engineer doesn’t have the key to the cabinet needed :/ *sigh* #StormEunice #outage

  • concertina226 Mary-Ann Russon (@concertina226) reported

    @HyperopticCS @Hyperoptic No worries already in contact with you guys via phone. Having an issue accessing the cabinets for our building apparently but I’ve been told it’s being sorted.

  • HylianDred HylianDred (@HylianDred) reported

    @domineeektwitch If you can get Hyperoptic, go with them. I get 1GB down and 1GB up and it has never gone down for me (touchwood). I did have BT Infinity 300MB previously and the service was great, but they charge far too much.

  • nazrul_tapadar Nazrul Tapadar (@nazrul_tapadar) reported

    @Hyperoptic hello. Why can I not connect to internet in E18PZ??? When will you fix the problem😕😡😡

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @AaaaOutr @Hyperoptic There's an outage in this area, unfortunately. We're doing all we can to get you back online, and we're really sorry for any inconvenience caused by this outage. We hope it will be resolved soon, thanks for your patience in the meantime.