Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 12/06/2025 07:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • htstravels H T (@htstravels) reported

    @Hyperoptic I can’t get through to anyone on the phone or live chat. Can you help please?

  • MorairaJeremy Jeremy Davies (@MorairaJeremy) reported

    @HyperopticCEO @HyperopticCS @Hyperoptic Dana - Are you aware of the ongoing problems of cut cables at Putney Wharf? I'm reaching out to you as CEO because your customer support has been terrible in dealing with this issue which is now weeks old. DM me for details.

  • Tbird30503477 Tbird (@Tbird30503477) reported

    @Hyperoptic please can you contact me about my service as I can't get through on the phone....I upgraded my package and my broadband speed is now slower than before. Thanks

  • wallacec42 Chris Wallace (@wallacec42) reported

    You know what's worse than hold music? INTERRUPTING THE MUSIC EVERY MINUTE. Let me vibe Hyperoptic, damn.

  • RomfordRoger Fraser McMillan ® ❤️💙 (@RomfordRoger) reported

    @NewsForAllUK Go with Hyperoptic, much better service.

  • Pierre_Ribeyron Pierre Ribeyron (@Pierre_Ribeyron) reported

    @Hyperoptic some of your engineers came while we were away on hols to do work in our building, and now that we’re back the wifi isn’t working, which is pretty bad since we’re WFH. Tried a reboot & factory reset and still down…

  • joshpines Joshua Pines (@joshpines) reported

    @mikereedwt The experience has been bad nonstop. Both tech and customer service. I had no alternative the first five years. Hyperoptic was a significant improvement. Moving to a new home with supposedly good sky service led me to believe we past the worst. But so far it’s been just as bad.

  • b2sanghvi Bhavik Sanghvi (@b2sanghvi) reported

    @Hyperoptic is your customer care down? Waiting for ages! I got a cancellation of plan email when I did not request for it!

  • Desai_MB Meetali Dayabhai (@Desai_MB) reported

    @Hyperoptic we have lost complete internet connection in the Reading area and the internet has been slow since yesterday. Any idea what is happening?

  • MikkoOkkeri Mikko Okkeri (@MikkoOkkeri) reported

    @Hyperoptic Outage in E1W3SZ since 22.00 last night. Any news #Hyperoptic?