Hyperoptic outages and service status in Washington, England

Problems in the last 24 hours in Washington, England

Hyperoptic signals over the past 24 hours, with local activity from Washington, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 35 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 5 minutes ago

  the worst staff ever @Hyperoptic

• 
  M. (@mariucha77) reported 7 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.

• 
  Ryan 🤠 (@Slimothy_James) reported 8 minutes ago

  @MRKCT_ @Hyperoptic Been having my speeds drop as low as 0.2mbps for over 3 weeks now. Their support is useless and have been trying to gaslight me that it's an issue in the flat. Today they sent me an email saying it was fixed (funny how they never sent anyone to my flat) and now it's down again.

• 
  Rob 🇺🇦 (@rsjhayes) reported 8 minutes ago

  @it_is_fareed and hyperoptic went down in my area after the first goal. shocking

• 
  David (@block13afc) reported 10 minutes ago

  @ells_afc @Hyperoptic Unfortunately Ells, when it comes to a broadband service it was no real service level agreement which is why you've been without a network for 48 hours.

• 
  ells🦋 (@ells_afc) reported 12 minutes ago

  @MoMayet3 @Hyperoptic Is your service back?

• 
  Moose ⚜️ (@TheMexicanMoose) reported 14 minutes ago

  Friends who understand broadband, why ******** do companies ONLY offer asymmetric speeds with their fibre deals? I’d love to get @Hyperoptic but they don’t cover the property I’ll be hopefully moving to, I’m looking at options but most of them are pretty bleak…

• 
  Xeu (@Xeu_uk) reported 15 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Envel (@Envel18) reported 17 minutes ago

  @Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17–70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 18 minutes ago

  @c932x @Hyperoptic Mine too! I've been on hold for an hour and 30 mins. Got through to customer service and they said they'll transfer me right away on hold again