Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 03/16/2026 01:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • sommie999 Alastair Sommerville (@sommie999) reported

    @stuartlewis @Hyperoptic Registered interest in the service, but I think it may be sometime to get it in Fife!

  • niideeppod Nii Deep Podcast (@niideeppod) reported

    Why does Virgin Media always **** up? Man i wish Hyperoptic wasnt for Flats only. I am back home now to deal with this ****

  • NotClaudine Michæl Miyeeers (@NotClaudine) reported

    @hashtagcali_ @virginmedia Hyperoptic slaps. Virgin is literally the worst

  • Jonnyhibberd Jonathan H (@Jonnyhibberd) reported

    No home internet since Thursday. Hyperoptic saying it will take a week to fix (!). Cancelled perfectly good wireless broadband with someone else 3 months ago. Huge mistake.

  • Yowge Will (@Yowge) reported

    @Hyperoptic signed up today, customer service poor, spent ~ 3 hours trying to speak to someone in technical, connected to router WiFi but still no internet. Was told wait time for was ~ 7 mins, after 46 mins on hold my call was disconnected. Regretting choosing hyperoptic

  • xDommiex Domini (@xDommiex) reported

    @adrianhon @Hyperoptic Better than OpenReach fibre! By far! I was struggling with a crap connection for about 2 years before Hyperoptic were in my area, been with them for 4 months nearly and I’ve had no problems. I pay £30 a month. I don’t have a phone line though. I’m also on the 500mbps.

  • PoliSciJack Jack Bailey (@PoliSciJack) reported

    @MartinDDean @ajvgriff1987 Basically constant signal dropping which appears to be unrelated to my router. I had mixed experiences with Hyperoptic, though better than at the moment (TalkTalk). That said, I've moved into a house so HO is no longer an option.

  • AndrewMoutrie Andrew Moutrie (@AndrewMoutrie) reported

    @Hyperoptic great stated offering, take your money and do nothing. Rubbish customer service, if they respond can only pass it to someone else or say what they can’t do. Incompetence all over. Same thing first time we tried, no improvement in 2 years

  • niccimc Nicci McShane 倪琪 (@niccimc) reported

    @Hyperoptic an engineer came out yesterday to fix my Wi-Fi. It worked but it’s now not working again today! Please help I need urgent support on this now please for work

  • Jay_Bailey_007 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Jay-ChelseaFc 🏆⭐⭐ (@Jay_Bailey_007) reported

    @Hyperoptic Would love to know if your service is available in my area when I put my post code into your site nothing comes up that mean I can't get anything?