Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Washington, Sunderland, England 11/28/2025 06:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • GeorgeWL_ George☀️WL (@GeorgeWL_) reported

    @Hyperoptic @PixarsLightyear I'm only tweeting to enter a prize draw and I'm not excited about Lightyear at all, it looks just an okay film, not good, not bad. #ReachHyperspeed I'm excited to be underwhelmed!

  • cbrown1230 Christine (@cbrown1230) reported

    @Hyperoptic 24 hours after you were supposed to resolve our faulty box to give us internet connection and still no sign of anything happening. Shocking customer service and would advice people to avoid

  • frombauer Fabio (@frombauer) reported

    Hi @Hyperoptic @HyperopticCS any idea when service is being restored around E14 9B? It's been over 2 hours...

  • effiongattai Effiòng "kôkò" Attāi Jr. (@effiongattai) reported

    @Hyperoptic we have not had any network for almost 2 hours now. We rely on this @Hyperoptic network for 98% of our services and business and now we just waiting. Please what's happening.

  • iamHilmiSamat حلمي كريم (@iamHilmiSamat) reported

    Finally decided to register for @virginmedia and guess wait the earliest installation is in 2 weeks, 28th of July. So my property will have no wifi until then. Only if @Hyperoptic would told me earlier that they would not support my location, I would’ve registered with Virgin

  • SomeURL M Smith (@SomeURL) reported

    @HyperopticCS I have moved out of my flat and can't get Hyperoptic at my new place 😭How do I cancel my service?

  • DashDuper DuperDash (@DashDuper) reported

    @Hyperoptic From 2:30pm today I’ve had no internet and it’s now gone 11pm, can’t get through to you on the phone and getting no response to my emails. Any idea when my service will be back up? In west London 🤨

  • rashukhanna_i Rashu Khanna (@rashukhanna_i) reported

    @HyperopticCS @Hyperoptic Yah, it’s been 40+ days since I logged that ticket with your complaints team. And I’m still waiting!! Failure to deliver the service require change of luck what an irony!! Hope you have defined “Luck” factor in your t&c’s.

  • ruggeee VƎↃNΛ🥷🏽 (@ruggeee) reported

    The whole of Virgin Media is down. @Hyperoptic can you hurry up and install your fibre on my road so I can give you my money instead.

  • effiongattai Effiòng "kôkò" Attāi Jr. (@effiongattai) reported

    @HyperopticCS @Hyperoptic we have not had any network for almost 2 hours now. We rely on this @Hyperoptic network for 98% of our services and business and now we just waiting. Please what's happening. Aylesbury