Hyperoptic Outage Report in Washington, Sunderland, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Total Blackout (16%)
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Wi-fi (8%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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John Pennington💙
(@diygolf) reported
I am moving to a new apartment my landlord has sold the apartment I’m in. I rang @Hyperoptic to sort out my Broadband contract, unfortunately they don’t cover my new address but have agreed there will be no early Termination fee. 👍👍 great service highly recommended
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Chris M.E
(@O_Golf) reported
4 weeks, seven calls, a web chat, formal complaint and 6 emails later I am still waiting for a manager from @Hyperoptic to call me back.
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Nik
(@BullBearNik) reported
@Hyperoptic Good service once we are up and running, but they were bad when I moved house, and looks like no better now that I am moving house again - makes it hard to want to stay!
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Liverpool1207
(@Liverpool1207) reported
Beginning to wonder if @Hyperoptic actually have any human beings working in customer service. Impossible to get them to respond to issues
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Mo
(@Mo49083547) reported
@Hyperoptic Horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service
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Chris M.E
(@O_Golf) reported
@Hyperoptic can’t provide broadband at my new address… but still want £120 to let me leave. Charging customers for YOUR failure to deliver a service is beyond a joke. Predatory, shameless, and disgusting.
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Joe
(@joec0123) reported
@Hyperoptic your service is down again, twice in less than one month. Absolutely appalling customer service on your hotline as well. Zero notifications and no apologies whatsoever
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Gail Service
(@Gail_L21) reported
@Hyperoptic Been 30 hours without service in the Eccles, Manchester area, no updates and very difficult to contact, due to high call volumes etc. Is it so hard to keep customers informed?!!!
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Alex 🌐
(@ajr_codes) reported
Hey @Hyperoptic . Ive been a loyal customer of yours now for a year+. I have your 1GB service. My renewal is coming up and your "best" offer is £10 more than the exact same service for a new customer - directly from your website. Why dont you give loyal customers this same price?
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IaMtHeWiNneEr
(@TasP) reported
@Hyperoptic trying to use the live chat but it is saying 48 minutes to get an agent? Is that the wait for a live chat (im guessing this is wrong) #hyperoptic #support