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Hyperoptic

Hyperoptic Outage Report in Washington, Sunderland, England

Why is my Hyperoptic service not working?

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Washington, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Washington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Washington, England

The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 2 days ago
Newcastle upon Tyne Internet 9 months ago
Newcastle upon Tyne Internet 11 months ago
Sunderland Wi-fi 11 months ago
Gateshead Total Blackout 11 months ago
Newcastle upon Tyne Internet 11 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

  • kicka11
    ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • gsukheja
    Gaurav Sukheja (@gsukheja) reported

    I received an email that the engineer can not make it. I received a new appointment of 21st June for an engineer to visit me between 1500-1700 Hours, Today is the 21st June and I had no engineer visit me, at 17:15 I stated calling the Hyperoptic customer services

  • RISHSHU0510
    Cruze0701 (@RISHSHU0510) reported from Manchester, England

    @Hyperoptic MF’s Fix your internet we are trying to work from home. Manchester green quarters

  • gabrielladezair
    gabriella dezair (@gabrielladezair) reported

    Internet has been off since Sunday, being told LIES by @Hyperoptic @HyperopticCS I switched to hyperoptic from sky not long ago. Customer service is terrible. Why is there still no Internet ??!

  • gman123z
    Gman123z (@gman123z) reported

    @HyperopticCS I’m also disappointed to be told I’m not eligible for automatic compensation as this was reported via Twitter DMs (linked to my Hyperoptic account) for an area wide issue. This means that most affected people will not be compensated if they reach out via Twitter.

  • gsukheja
    Gaurav Sukheja (@gsukheja) reported

    installed in January, which I can understand. I lost my Service end of April and I called the customer services at Hyperoptic on the 1st of May, I was given an appointment for 23rd May for an engineer to come and fix my service. On the 22nd May

  • FSN_Editor
    Gary Simon (@FSN_Editor) reported

    @Hyperoptic the "Hype" on the website doesn't appear to match the service on the ground. You were unable to activate the broadband service today because of errors in setting up the job. Nobody can say when this will be fixed and it's down to me to chase you! Why? @HyperopticCS

  • DONTCALLMETAKO
    DON’T CALL ME TAKO (@DONTCALLMETAKO) reported

    hyperoptic went bait and became so **** 😕

  • Alawston
    Andrew Lawston (@Alawston) reported

    @InThisDancerie I use Hyperoptic and they're in your price bracket. I've been with them since December last year, got a pretty sweet deal of the first couple of months free, and the service has been reliable with only one brief outage that I can recall.

  • tomasz_grzelak1
    tg (@tomasz_grzelak1) reported

    @Hyperoptic I was going to sign up with you but after talking to your customer service I decided not to.

  • benootral
    Shahaj (@benootral) reported

    @freetoswitch @Hyperoptic has the worst customer service ever, all they care about is money and it's been over two weeks and they still haven't solved my problem