Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 03/11/2026 04:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • madingod James Raja (@madingod) reported

    @HyperopticCS I have messaged in Facebook, created ticket in Hyperoptic account, Live chat option is already dead, called customer care multiple times but no resolution yet and no communication on ETA.

  • NdrJnr NDRJNR 🇬🇧🇯🇲🇮🇳 (@NdrJnr) reported

    @thekuntz69 @HyperopticCS @Hyperoptic The service we as Beaufort park residents are experiencing is down right shocking. An update pertaining to the issue needs to be reported sooner rather than later!

  • JSNxsus Nx-Sussybaka (@JSNxsus) reported

    HyperOptic might be the most **** internet provider there is out there.

  • madingod James Raja (@madingod) reported

    @Hyperoptic @ChooseUK But no response on internet outage for more than 24 hours even in big city like Glasgow

  • JitanEDM JitanEDM (@JitanEDM) reported

    @Hyperoptic @ChooseUK However the 24/7 support doesn’t respond…feels like the old days of talktalk and BT again.

  • Livelifelovely Spursonly (@Livelifelovely) reported

    @Hyperoptic day 5 without internet connection. I have now received an email that says they cannot give me an update or estimated time. Didn’t offer any help or advice either. I’ve taken money out of my pocket and had to take holiday as I can’t wfh any longer

  • WillAughton Will Aughton (@WillAughton) reported

    @Hyperoptic @HyperopticCS I had to wait 5 weeks for an installation and the box has finally been installed on Thursday, but our service has yet to start working. Tried ringing up every day since but still no solutions.

  • thekuntz69 aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • t2emv Teemu (@t2emv) reported

    @HyperopticCS Baltimore Wharf E14 9FG Hyperoptic internet not working - please fix ASAP!

  • 0x564A Vikash Jha (@0x564A) reported

    @Hyperoptic it takes around 30 minutes to speak to your customer service. You need to think about this