Hyperoptic Outage Report in Sunderland, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (72%)

2. 

   Total Blackout (15%)

3. 

   Wi-fi (10%)

4. 

   E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 13 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Andy Fraser (@MeditatingLemur) reported 2 seconds ago

  At this rate, the @Hyperoptic hold music is going to make it to my Spotify wrapped. Absurdly poor. 5! FIVE! Days now with no internet having torn up my front steps to fit it and after all that, leaving it a mess with tonnes of exposed wires and wobbly flags.

• Alex (@axscott2703) reported a minute ago

  @FPL__Raptor @Hyperoptic If it helps, I have Hyperoptic (moved in 6 months ago) and the internet is fantastic. No outages and very fast (and very well priced). I luckily didn't have any issues with setup so you might just be unlucky unfortunately

• Stringent (@stringents) reported 4 minutes ago

  @hyperoptic Hi I am disappointed at my renewal options, considering I am a long time happy customer. New customers get treated to much better deals, and I have already asked if there is anything that can be done, or I will have to go elsewhere. I don't like the play around game, so consider this a last chance before I move my custom.

• Samantha Steadman (@SamSteadman86) reported 7 minutes ago

  @Hyperoptic Deffo not hyper reliable, I've had virgin media installed as a back up as your service is down at least once a month!

• Ioannis Nikiforidis (@YNikiforidis) reported 12 minutes ago

  @Hyperoptic Terrible customer service and even worse end of contract terms. Avoid at any cost, especially if you move home frequently.

• FPL Raptor (Ross) (@FPL__Raptor) reported 21 minutes ago

  I have honestly never known such poor processes in place for a company as @Hyperoptic. Moved in on Monday, they told me they would need to send an engineer out and I'd be contacted in 24 hours to book them in. Nothing. Called back Wednesday, they said they had found a way to activate my system remotely and it would be live within an hour, no need for an engineer (would have been nice to have been told this). Nothing. Called back Thursday, they said they failed so would pass it onto their service support team to activate in manually, and they normally respond in 24 hours (again, would have been nice to be told this). Called back today, they haven't heard from the service support team, and unfortunately cannot contact them via phone, and are only allowed to raise tickets, so they can't call the team for an update or to escalate the issue. Apparently most of this team also don't work over the weekend, so this is probably going into next week. I asked to speak to a general manager to question why this process has been so poor, they aren't allowed to do that either. I should note, each call is about an hour in the queue as well! One of the main reasons I moved to this new apartment was for their internet service, I bloody hope when I eventually get connected it is worth it. I'm just glad I moved when there is no FPL content to be making!

• paul orkin (@paul_orkin) reported 23 minutes ago

  @Hyperoptic been a customer for a year...just found out accidentally that company does a social tariff for disabled customers...explained t situation/would be prepared to enter into new agreement would like difference returned as it was never explained to me ..they said no!

• Stringent (@stringents) reported 25 minutes ago

  @hyperoptic Hi I am disappointed at my renewal options, considering I am a long time happy customer. New customers get treated to much better deals, and I have already asked if there is anything that can be done, or I will have to go elsewhere. I don't like the play around game, so consider this a last chance before I move my custom.

• It's me, John (@johnrahers) reported 29 minutes ago

  Whole day of work wasted today thanks to @Hyperoptic engineer refusing to do the work he was booked in to do. Despite all the other engineers in my neighbours’ flats doing it correctly. Help please @Hyperoptic, not impressed losing a day’s money for this terrible service.

• OneTheDonDada (@OneTheDonDada) reported 29 minutes ago

  @FPL__Raptor @Hyperoptic How come you chose to go with that service rather than like EE fibre? Is that the only option you have in the apartment block or something?