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Hyperoptic

Hyperoptic outages and service status in Sunderland, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Sunderland, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11
    ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • TomThornhill_2
    Tom Thornhill (@TomThornhill_2) reported

    @Hyperoptic is down and they're not answering the phone or web chat.

  • NRManc
    Neil (@NRManc) reported

    Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

  • TomThornhill_2
    Tom Thornhill (@TomThornhill_2) reported

    @hopper70 @Hyperoptic It's crazy. They've had only minor outages, as in less than an hour, for years. It went down late last night and it's as if there's no one working at the weekend.

  • stewartone1
    stewart (@stewartone1) reported

    @Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!

  • electrodrummer
    David. Eff the WEF. ❤️CO₂. #GLO. (@electrodrummer) reported

    @MoMayet3 @Hyperoptic Same. Chat for over 1.5 hours, no response. On hold on telephone for over an hour. Prices keep going up, service is rock bottom.

  • Farah54894793
    farah (@Farah54894793) reported

    @Hyperoptic awful service, got the installation 2 days ago and still no internet they don’t have no answer and expect us to wait without internet they take hours to pick up regret joining them

  • AlexTarrant4
    Alex Tarrant (@AlexTarrant4) reported

    @Hyperoptic We’ve been without internet since Sunday and it’s now Tuesday evening. We’ve had to repeatedly call for updates, spend long periods on hold, and still have no clear explanation or resolution timeframe in W3 Area. Told engineers attended today but still no timeframe.

  • CraigAndFriends
    Craig & Friends (@CraigAndFriends) reported

    @Hyperoptic hi. Your service people just destroyed our Internet while putting in cabling for another flat in the building. This is the SECOND TIME and we need this fixed IMMEDIATELY. The hold time when calling is hours long. DM me or I’ll go on a campaign

  • asreds
    Andrew Schauerman (@asreds) reported

    @lucianochirico @Hyperoptic @Hyperoptic this is outrageous, pull your finger out and fix the problem before you loose all your ADA Gardens customers.

  • farahpopxo
    Farah Pop 🫧✨️ (@farahpopxo) reported

    the absolute worst customer service ever @Hyperoptic 🫠