Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 03/01/2026 04:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DrThunderdome "Doctor" Thunderdome (@DrThunderdome) reported

    @PyrionFlax @Hyperoptic And I'm guessing you also have to keep paying the same rates for the service you're supposed to be getting?

  • AndrejsFjodoro2 Andrejs Fjodorovs (@AndrejsFjodoro2) reported

    @Hyperoptic @HyperopticCS no connection for a week! In one of the most advanced cities of the world - unbelievable! They really take you back in time for at least 30 years, when internet was unstable and rare beast. I wouldn’t recommend Hyperoptic to the worst enemy. Avoid.

  • ironside Ironside (@ironside) reported

    @tomcoady @Hyperoptic Yeah Tom hide it in the dms please so that everyone else can’t see how our support makes promises and then fails to meet them 🤫

  • PantsManUK Murray Crane 🌸 (@PantsManUK) reported

    @PyrionFlax @Hyperoptic @hyperoptic cannot start offering service to "smaller properties" soon enough. I understand their business model, but that doesn't mean that I don't miss their rock solid service every single day under "current service provider" (no names, no dog pile, but they know who they are)

  • JitanEDM JitanEDM (@JitanEDM) reported

    @Desborough9John @Hyperoptic These guys are the worst support, looks like they have only new people who have no clue what to report or log or do most of the time. I’m on day 18, engineer finally came yesterday and said someone had completely messed around with the wires in the central bit of the building.

  • tomcoady Tom Coady (@tomcoady) reported

    @Hyperoptic why are you ignoring my support requests by email and using your contact form?

  • Paul_Convery Paul Convery (@Paul_Convery) reported

    @NigelThornton I suspect Hyperoptic may have the same problem with the final few metres of connection. Getting "wire" from the under-pavement chambers & ducts into flats and houses will probably mean surface mounting. Unless they can pull-through alongside the legacy telephone wire into homes.

  • jaemsnrg James (@jaemsnrg) reported

    @Hyperoptic Guys, we've been waiting on an installation for 3 months now; engineer never pitched today. What is going on here?

  • jaytay1or Jay Taylor (@jaytay1or) reported

    @thisisAlanTurk I would avoid Three like the plague, frankly. I had a terrible time with them. Download speeds were snail pace. Poor customer service. I’d try to get Hyperoptic or Community Fibre if I were you :)

  • HinisliD Dee (@HinisliD) reported

    @Hyperoptic your service is very bad! I had an outage at Beam Park Rainham last week for 2 days and today again! I contacted your provider and they said you guys are getting multiple calls from residents I think its time to switch providers as its disrupting me working from home