Hyperoptic outages and service status in Sunderland, England
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Full Outage Map
- Hyperoptic generated 0 outage signals in the last 24 hours around Sunderland, including 0 direct reports.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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Hyperoptic Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Fọláshadé Adéyẹmọ ✌🏾❤️ (@afollypeperempe) reported@Hyperoptic You guys are the most unprofessional, unseasoned and terrible internet company I have come across. I terminated my account as I was moving home and you guys still have the effontry to be billing me and asking me for payment. ARE YOU MAD?
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Marcelo Hidalgo (@mhmnat1) reported@AgentTm13774 I can’t send you a dm. I don’t find your name. I received the router but don’t have internet and nobody came as offered to setup the connection! I had Hyperoptic but now it’s disconnected too. So I don’t have nothing!! Please help me fix this issue urgently!
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farah (@Farah54894793) reported@Hyperoptic awful service, got the installation 2 days ago and still no internet they don’t have no answer and expect us to wait without internet they take hours to pick up regret joining them
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David Nicholls (@replicants) reported@Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?
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Kurt Robson (@KurtRobsonn) reported@liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!
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Jesse Redman (@LFCBiiiiiiiitch) reported@Hyperoptic you are down
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Tia (@justforumrah) reported@Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.
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Darren Symons (@DarrenSym) reported@Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!
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Marisa Peek (@TheOneMarisa) reported@Hyperoptic our service has been disrupted since Saturday. @Ofcom regulations state compensation is due if not resumed within 2 working days. Your “support” tells me they conveniently found a ‘new fault’ as of end of 2nd working day and you are restarting the clock. #ScamAlert
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karen thompson (@karenthompson52) reported@Hyperoptic Disgusting service from Hyperoptic. Had it installed yesterday and zero internet. Loss of service light flashing red. Can’t use my lighting, heating or front door intercom. Hanging on to call for 30 mins still not through. No response to my emails.