Hyperoptic outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

Hyperoptic signals over the past 24 hours, with local activity from Sunderland, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 25 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 4 minutes ago

  What a terrible first day with @hyperoptic

• 
  Uppili Ventures (@uppiliventures) reported 7 minutes ago

  @Hyperoptic why say no service issues when we all do not have service right now?

• 
  Dan Anderson (@FourthStreetDan) reported 10 minutes ago

  @ells_afc @TomThornhill_2 @Hyperoptic E14. Not sure when it went down, but sometime after 11pm last night.

• 
  Neil (@NRManc) reported 12 minutes ago

  Logged a formal complaint about breach of GDPR with @Hyperoptic and after a 3 week delay I receive an AI generated response (which can’t even figure out my name) which pretty much says we have no idea who you are so **** off. Appalling

• 
  ells🦋 (@ells_afc) reported 14 minutes ago

  @Hyperoptic diabolical service. Approaching 48hrs with little to no service. Issue claimed to be fixed for it to stop working again 2 hours later. No estimated timeframe for resolution.

• 
  Gabriel F. (aka umibozu) (@palaeoporco) reported 18 minutes ago

  @Hyperoptic is down again…

• 
  Intelligence Service 🕵🏽‍♂️ (@london_Iran) reported 18 minutes ago

  @bikhialoo 1- Good neighborhood is better than good home infra or larger flat 2- Check warm water during visit 3- Prefer to have a on-site management 4- Access to under/over ground and ELZ line is the key 5- Do lots of search, don't settle with the first flat 6- Avoid Dexters. Chase Evans if better letting agency. 7- Avoid east, go west if possible 8- Check if the home is damp or not. Check molding 9- Check consoul tax and make sure it's reasonable 10- Check avg monthly water/electricity price 11- Check if Hyperoptic has installation in the building or not 12- If you like a flat to rent, check RightMove for the building history. There might be signs of issue 13- Avoid places near council homes. 14- Take pictures of the flat if you decide to rent. This can help resolve disputes later on. 15- Always use a letting agency. Do not deal with the landlord directly. Good Luck.

• 
  Luke Heydenrych (@Luke_Heydenrych) reported 21 minutes ago

  Now over 24 hours without service, tried calling @Hyperoptic and they were about as useful as the social media team… no solution, no explanation, no timeline. Just no service.

• 
  Jamie (@Jamieonthisday) reported 23 minutes ago

  @bt_uk signed up with you because of dreadful comms from HyperOptic yet 20 mins and counting on hold with you. Just as bad.

• 
  Bayan Uralbayeva (@UralBayan) reported 24 minutes ago

  @Hyperoptic, can someone answer your support number? I have been calling all day for the last two days