Hyperoptic outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 36 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  justin (@jamsmcp) reported 39 seconds ago

  @Hyperoptic I have had no Internet since Wednesday afternoon. Your team let me know that the earliest available time for someone to come out is Friday afternoon. 48 hours without Internet that literally controls everything plus working from home has been a poor experience 🤧😠😤

• 
  David. Eff the WEF. ❤️CO₂. #GLO. (@electrodrummer) reported 42 seconds ago

  @MoMayet3 @Hyperoptic Same. Chat for over 1.5 hours, no response. On hold on telephone for over an hour. Prices keep going up, service is rock bottom.

• 
  Alex 🌐 (@ajr_codes) reported 1 minute ago

  Hey @Hyperoptic your service to me in London has gone down multiple times this week, with no issues reported online. It's been fine for the past 4 years. What's going on? You used to be so good.

• 
  Alex Nixon (@alexnixon_uk) reported 2 minutes ago

  Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

• 
  Richard (@Photochromatic) reported 2 minutes ago

  @MoMayet3 @Hyperoptic Still no service in E1. Chat cut off for third time before I got to an agent.

• 
  Mabs Ahmed (@Mabs79) reported 3 minutes ago

  @hyperoptic. Has anyone managed to get service back yet. Mine has been down in SE London since yesterday morning and still down

• 
  Niman (@OlaminiranA) reported 3 minutes ago

  @Hyperoptic Deeply disappointed by the way Hyperoptics handled my account today. I was given misleading information by a member of staff, which left me feeling deceived. Customers deserve honesty, transparency, and better service than this.

• 
  pratap singh (@pratapsingh71) reported 7 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  Adam Piper (@bitwog) reported 7 minutes ago

  @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

• 
  Tidal Labs (@Tidal_Labs) reported 8 minutes ago

  @Hyperoptic your cancellation service is so unprofessional and inconsiderate it literally makes me feel sick. Ive submitted a request to cancel. Ive had no callback after 6 weeks. I call your tel line and i'm left on hold for 45 Minutes, Making it from 8th to 7th in the Queue.