Hyperoptic Outage Report in Sunderland, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (15%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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HyperopticCS
(@HyperopticCS) reported
@RadioSte94 @Hyperoptic We are so sorry to hear of this long of a wait and we can only imagine how frustrating it must be. We would love to assist from our end and we have replied to your DM as we need some details to access your account and help, so please check it out when you can!
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Asad Feroz
(@aferoz007) reported
another lame excuse @Hyperoptic @HyperopticCS that this type of fault needs special training Engineer and it will be fixed by 17th Oct. I reported the incident on 27th and it will be fixed by 17th October the most pathetic and unprofessional services ever. I’ll get new connection
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Norman Lockley
(@NormanLockley) reported
Hey, @HyperopticCS I submitted a support query through my account on the Hyperoptic website over 2 weeks ago. No response/acknowledgement. Has that support channel been closed?
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JitanEDM
(@JitanEDM) reported
So after raising a formal complaint with @Hyperoptic i’m told to wait 10 “work” days for the complaint to be “investigated” ITS BEEN 10 ACTUAL DAYS AND I HAVE NO ******* INTERNET, ABSOLUTE JOKE. I am telling everyone I know never go with hyperoptic should have gone @virginmedia
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philippe polleux
(@philippepolleux) reported
@YusufMi49118545 @s__kshx Go for community fiber @Hyperoptic is not very fast as fixing problems. We haven't internet for the last 20 days
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JitanEDM
(@JitanEDM) reported
@tjeffwilson @Hyperoptic @EE It’s sounding more and more like I should chargeback on charge and cancel direct debit payments and switch to another provider asap.
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Lee Jones
(@thisleejones) reported
@HyperopticCS You customer satisfaction team are anything but satisfying. They aren’t reply to emails, which is the overall concern, additionally you had the 10 business days requested and are yet to report back. You miss the point, @Hyperoptic give #poorcustomerservice and #poorcustomerxp
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Kunle Daniel Osinaike
(@HlthCarePro) reported
@Hyperoptic Why ask thatbi sent a private message if you had no intention of helping.Yours is the only company that provides ZERO help for when broadband goes down.I can no longer work from home as my mobile allowance is finished. Yours is truly a shockingly bad company.
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Asad Feroz
(@aferoz007) reported
@Ofcom Thank you for your reply, I’m receiving pathetic services by @Hyperoptic @HyperopticCS as today was 10 day & still no one contacted me regarding the fault. They even don’t have any Engineer in such big company who can come and fix the fault. I request please cancel their license
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Ellis Crawford
(@DrEllisCrawford) reported
I'm off to Cambridge for work but our bathroom is still without water. @Hyperoptic and their contractor, Pioneer, seem more interested in arguing over whose fault it is, and that I refer to that correctly, rather than fixing the issue. Having to arrange all call outs myself.