Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 12/09/2025 11:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Rianluk Rian 🎴🎮 (@Rianluk) reported

    Hyperoptic, 1 message cancelled Talktalk 8 months they are still trying to charge me for my old internet. WTF

  • tanica_van Tanica van As (@tanica_van) reported

    @Hyperoptic your engineer came to my flat in SW18 on Saturday. He could not complete the install, but said he would come back once an issue was sorted. Phoned support today and now the building has been blocked from installs, even though they are installing in the building now.

  • ironside Ironside (@ironside) reported

    @erossiniuk @Hyperoptic They’re anything but fast at relying ! Start replying to current customers in central London who you’ve left with an outage since last Monday please. No detail on the problem, your plan to fix it or timelines as of yet. Not even a single update yesterday.

  • ArdynIV Ardyn (@ArdynIV) reported

    @HANCXCK @virginmedia Dogshit company, £62a month for their "best service" and it perma cuts off without actually getting the speeds I pay for. Can't wait for hyperoptic to become available in my area.

  • ironside Ironside (@ironside) reported

    @Hyperoptic how about you lend a hand to @HyperopticCS, who hide behind DMs, provide generic replies and no detail to ongoing issues. Central London and I’ve had no internet for a week - with no resolution time in sight. #hyperoptic #outage #rubbish

  • lijendary lijē (@lijendary) reported

    You are so much better off paying the extra to go to someone trusted like BT for internet because at the end of the day hyperoptic is going to provide terrible broadband anyways and Ron you blind

  • SamuelHone Sam (@SamuelHone) reported

    @Hyperoptic when are you going to fix the internet in Hardwicks Square SW18? It’s been down for 2 days now. I’m absolutely baffled as to what you’ve been doing

  • NickPeers44 Nick Peers (@NickPeers44) reported

    Usually i let this stuff slide, but the customer service i just received from @Hyperoptic is really poor. Even though i've been with them for multiple years, won't offer me the same offer i had 4 days ago and then hung up on me just now. Crazy

  • lijendary lijē (@lijendary) reported

    @Hyperoptic are so deceitful they have literally provided awful service at every level and I hope nobody especially students are tricked into using them just because they are cheap

  • RubenRuiloba1 IslandNationsMaaan (@RubenRuiloba1) reported

    @Hyperoptic I have lost my internet service after you suggested I switched to your Total Wi-Fi service and now you can’t tell me when this will be resolved. I have been on the phone with your CS team and every time I get a different answer. Are other users having similar issues