Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 12/13/2025 12:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • xDommiex Domini (@xDommiex) reported

    @adrianhon @Hyperoptic Better than OpenReach fibre! By far! I was struggling with a crap connection for about 2 years before Hyperoptic were in my area, been with them for 4 months nearly and I’ve had no problems. I pay £30 a month. I don’t have a phone line though. I’m also on the 500mbps.

  • Nai__xo Nai. (@Nai__xo) reported

    @MsLolade_ @Hyperoptic Oh damn. We use them for work and they’re not tooo bad. If you are gonna switch, stay faaar away from TalkTalk pls worst service

  • Coolio_Wolfus 🐺 Coolio Versipellis Wolfus 🐺 (@Coolio_Wolfus) reported

    @pcgamer Try having a UK #BT supposedly FTTC connection giving 0.2 mbps upload & being told on reporting it that the download speed is ok & I would be charged by #OpenReach if no fault found. It was so bad I couldn't even get my email, yet #BT said it was fine. Can't wait 4 @Hyperoptic

  • Pepparami Girlyofa (@Pepparami) reported

    @Jonnyhibberd @Hyperoptic Well not going by my experience! Horrendously poor

  • HelloFromMarcus Marcus Green (@HelloFromMarcus) reported

    @MissDemeanor07 @Plusnet @Hyperoptic There was an outage of all emails for 33 hours, to 7am this morning, since then they have been intermittent and they are doing more work overnight. I expect it will be "normal" by Sunday maybe? It's only email, not BB/phone etc

  • TomPascoe_ Tom Pascoe (@TomPascoe_) reported

    So my landlord has sold my apartment and I have to move out... I just signed a new agreement with @Hyperoptic last month and now they want £500 to cancel it. May as well have gone to a casino and put it on red, what an absolute disgrace.

  • weeshubbasworld 🏳️‍🌈Wee Shubba (She/Her)🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@weeshubbasworld) reported

    @Hyperoptic WiFi has been down all night. But service checker thing is on green.......... #wifidown #hyperopticdown

  • PoliSciJack Jack Bailey (@PoliSciJack) reported

    @MartinDDean @ajvgriff1987 Basically constant signal dropping which appears to be unrelated to my router. I had mixed experiences with Hyperoptic, though better than at the moment (TalkTalk). That said, I've moved into a house so HO is no longer an option.

  • davyg006 David Geraghty (@davyg006) reported

    @Hyperoptic yet again this week the internet has gone down in E3 London, it’s been off all morning and no calls being answered, what is going on?

  • IAmAGiantMonkey Matt Hughes (@IAmAGiantMonkey) reported

    @Hyperoptic Genuinely unimpressed. Had a few issues with Sky and BT before but at times it genuinely feels like you want us to have to fight to be able to use you as our ISP. What kind of company finds an issue when installing something and rather than say anything, just leaves?