Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 12/06/2025 22:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • LaurenSimo Kylo (Lau)Ren (@LaurenSimo) reported

    @Hyperoptic when will the WiFi be restored in SW19? There has been no update to this issue.

  • maracus27 #IveJewishMates #But #ISRAEL #IS #A Racist #State (@maracus27) reported

    @kentaylor56 @Lord_Sugar I have first hand experience of atrocious service from 'working from home' people who only live a short distance from the office they should be in. That includes atrocious Labour run Hackney (voted Labour all my life) EDF Thames Water Virgin Media & Hyperoptic. Get back2work!

  • tommo_68 Paul Thompson (@tommo_68) reported

    @Hyperoptic Not good customer services when the system goes down & u lose Internet for 3.5 days as the can't access the property to fix it. Make sure they have 24-7 access before signing up.

  • dannyboyfriar Daniel Friar (@dannyboyfriar) reported

    @HyperopticCS @Hyperoptic Our new connection doesn’t work at all with the password you’ve provided and you’re not answering calls or online chat. How can we get support?

  • LaurenSimo Kylo (Lau)Ren (@LaurenSimo) reported

    @CandiceStarke @Hyperoptic Have you received any update in regards to this issue

  • scuj1 John Scullion (@scuj1) reported

    @UbuntuBhoy @Hyperoptic Just trying to get them. Been signed up for years and never heard anything. They only seem to install in areas once there's enough folk signed up and even then they (from what I've read) keep pushing back install dates.

  • LaurenSimo Kylo (Lau)Ren (@LaurenSimo) reported

    @Hyperoptic Won’t be able to watch this because of your poor service. When will WiFi be reinstated to SW19?

  • Fckmasks Ela (@Fckmasks) reported

    @Hyperoptic My internet is down again for the 4th time in a matter of weeks. This is the worst internet in Glasgow! Why is no one answering when I'm calling?

  • sophiekeen Cadaea (@sophiekeen) reported

    @razorclamm Hyperoptic here! They have so many good packages, I really ought to have downgraded to spend less but I couldn't help myself 🙈

  • FinallyCanuck Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England

    @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.