Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 11/25/2025 11:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @Ingbarb1 @Hyperoptic We are so sorry to hear that, that sounds like an awful experience.😔We'd like to help, so please DM us your details, and we'll be on it.

  • wnaraic Ciarán (@wnaraic) reported

    @Hyperoptic internet has been down pretty much all day in SE1. Been in the chat queue for ages or no answer on the phone. Sort it out!

  • abu_el_nof Abu El Nof (@abu_el_nof) reported

    @Hyperoptic hello, broadband is off in Stratford E20 1JU!!!! Almost and hour now, and surely i am on hold with your support line!!!

  • BentleyHarry Harry Bentley (@BentleyHarry) reported

    @sendhelpformom @Hyperoptic Exactly the same. Day 6 for myself. Monday send me an update saying they have no update on it. Nothing since. Worst decision of a provider made

  • Sandra_xoxx Sandra (@Sandra_xoxx) reported

    @jellyforlunch @Hyperoptic Seriously so annoying 😫 hope @Hyperoptic will fix it soon!

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic you have arranged 4 engineer visits to our apartment and issue remains u resolved. Please confirm to me what exactly your engineers are doing on site as it doesn’t seem to be anything.

  • mrskull73 Robert Schilling (@mrskull73) reported

    @Hyperoptic Getting you on the phone is impossible, waiting times are crazy. The same with chat. Also, why can't I install my service and why do you say you don't have installers available in West London? How can I be confident in choosing your service if you are unreachable?

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic you guys are seriously starting now to irate me. why do I keep on having to chase issue with you every day? we have been without Wi-Fi for a week? do you think this is acceptable?

  • disruptivedean Dean Bubley (@disruptivedean) reported

    Wholesale - BDUK contracts mandate this Vouchers programme is more retail-focused. Gigaclear guy likes it a lot, as it’s customer oriented Hyperoptic - “it’s not a silver bullet”. Issue is that the 4-5 major retailers are not a fan of *buying* it (ie BT, Sky, TalkTalk, VM, VF)

  • JK_ATF JK 🔴🔰 (@JK_ATF) reported

    @Sandra_xoxx @jellyforlunch @Hyperoptic Same problems for me in NW 😩