Hyperoptic outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

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  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 48 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  DJ TOPSPIN - RIP PABZ (@WhoIsKwam) reported 58 seconds ago

  While everything else goes up in price, my broadband bill is going DOWN in price over the next 2 years - unreal work for the consumers from Hyperoptic honestly

• 
  Rafael Lino (@maidaomd) reported 3 minutes ago

  @theashrb But hyperoptic is utterly unreliable, I live just about a mile away from their headquarters in Hammersmith, and have monthly outage that can last up to 5 days.

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  Joe Makin (@joemakin86) reported 4 minutes ago

  @koenjideck Could not recommend hyperoptic enough not had a single issue with them and its chep to i get full 1000 fibire for 35 quid a month

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  Wayne (@MrWayneyB) reported 4 minutes ago

  Anyone having issues with Hyperoptic Internet?

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  Kris (yes it's actually spelt with a K) (@kobraman88) reported 6 minutes ago

  @C9EmZ @virginmedia Quicker you move away from them the better, utterly useless overpriced scumbags, had nothing but issues with them for years then @Hyperoptic popped in my area after a few years of waiting and not looked back, cheaper, better quality and i sit on 5 ping (but im next to the hub)

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  Lidia Cantele (@CanteleLidia) reported 12 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

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  Tracey Bird (@BirdTbird) reported 13 minutes ago

  @Hyperoptic well another outage again in a matter of weeks. What’s going on???

• 
  Darren Symons (@DarrenSym) reported 14 minutes ago

  @Hyperoptic Are there any outage issues? I’m in RM16 and none of my devices can connect to the internet - but my box has all its lights on!

• 
  Xeu (@Xeu_uk) reported 15 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Jen25Ten01 (@jenka2592) reported 18 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!