Hyperoptic outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

Hyperoptic signals over the past 24 hours, with local activity from Sunderland, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 45 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Coady (@tomcoady) reported 1 minute ago

  @Hyperoptic I find calling your support services time-consuming as they require unnecessary personal probing and 🪪 verification. Would it be possible to provide an email address instead?

• 
  palada (@sleepylafufu) reported 2 minutes ago

  @Hyperoptic internet's been out since early Friday morning. Something that should've been fixed in a few hours is still down, with no real updates so far!!!! no one answering calls, are you even trying? the worst providers, ever!!!!!

• 
  shraban (@shrabs) reported 9 minutes ago

  @Hyperoptic Worst ever customer care, I have been trying to connect to customer care and in position 1 for last 1 hour but no one is picking up. When you are with them they are are and once you come out of the service, they won’t respond and keep you waiting.

• 
  Gideon Summerfield (@gidster3000) reported 9 minutes ago

  @Hyperoptic myself and several neighbours in W6 having outages in last 24h. Your site status update reports no problems. Also can't seem to get through on the phone and no other way to report a technical issue

• 
  Alex Rae (@__alexrae__) reported 12 minutes ago

  @Hyperoptic 5 days since my router was delivered and still no internet access. Called tech support team 4 times and been assured it will be fixed and still nothing. Been on hold for over an hour this morning - sort it out

• 
  Jamie (@Jamieonthisday) reported 12 minutes ago

  @bt_uk signed up with you because of dreadful comms from HyperOptic yet 20 mins and counting on hold with you. Just as bad.

• 
  Kurt Robson (@KurtRobsonn) reported 15 minutes ago

  So @Hyperoptic has been down in Greenwich pretty much well over 48 hours & there’s been help besides the odd ‘working on a service outage’. Zero answers from customer support too. WHEN WILL IT BE FIXED !

• 
  Mabs Ahmed (@Mabs79) reported 17 minutes ago

  @londoncolly @Hyperoptic I am a @hyperoptic user been down since sat am. Am in SE London. Can't get through to them so frustrating

• 
  Haych (@haych13_) reported 17 minutes ago

  @Linkifi_ @Hyperoptic Same, it came back for 10 minutes then went offline again, 8 hours without internet when you WFH is ridiculous They need to sort their **** out

• 
  farah (@Farah54894793) reported 20 minutes ago

  @Hyperoptic awful service, got the installation 2 days ago and still no internet they don’t have no answer and expect us to wait without internet they take hours to pick up regret joining them