Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 01/11/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • tfguedes86 Tiago Filipe Guedes (@tfguedes86) reported

    Hi @HyperopticCS @Hyperoptic. Any known issues around E15? It looks like we woke up to no Internet... 🙄

  • Farid_UK Farid Pasha (@Farid_UK) reported

    @Hyperoptic unfortunately it has been 2 months, 2 engineer visits and still no internet. customer service is really poor

  • fairywails Ro (@fairywails) reported

    @Hyperoptic hello I can't seem to get through on the phone and my broadband has been down for several hours - I work from home and desperately need WiFi for a deadline tomorrow, is there anyone I can speak to?

  • stephenhksn Stephen (@stephenhksn) reported

    @GabrielVanca Oh I have a great service and 1gbps but Hyperoptic have come to my building for 60% of the price.

  • james48367984 james (@james48367984) reported

    @Hyperoptic Broadband has been down all day. Can’t get any of my work done. Can’t watch Netflix/YouTube on my day off. When will it be fixed? #hyperoptic

  • OliverBoaler Oliver (@OliverBoaler) reported

    .@itvMLshow @MartinSLewis - Hi Martin we made the switch to @Hyperoptic to help cut our bills and have been left without internet for the last week - without any estimates on when they might have it working. Please advise your viewers not to make this switch!

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @phd_at_work @Hyperoptic Hey Peter. Yes - sadly, there is an outage in this area, and the service is down. We've organized an engineer visit, and they should be there any minute to fix the connection. We hope it will be fixed ASAP. Thanks for your patience in the meantime.

  • Nits75332925 Nits (@Nits75332925) reported

    @Hyperoptic Without any internet service for next 4 days. no alternate option provided by Hyperoptic. Very disappointed and frustrated with Hyperoptic customer service.

  • mrmolley Molley (@mrmolley) reported

    @Hyperoptic you got an issue over there? Just received some spam I shouldn't have. Please reach out

  • danking69 Daniel King (@danking69) reported

    @Hyperoptic fancy fixing your WiFi in my new house? Been here nearly 3 days and it’s been down 3 times for close to 24 hours in total. Been on hold for 20 minutes now #Internetdown