Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 02/09/2026 15:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • vanboyosky BT (@vanboyosky) reported

    Might have to go back to BT. Hyperoptic really isn’t ****.

  • shirubusutori Marcello Silvestri (@shirubusutori) reported

    @Hyperoptic constantly going up and down in E14

  • _mich_alice_ Michelle (@_mich_alice_) reported

    @Hyperoptic any update on issues with connection in L20 area, it's been down since last night and we need the connection for work

  • BeckyEvans3 Bexxxxxx;; (@BeckyEvans3) reported

    @Hyperoptic my internet in the building has been broken since last night no one knows what it going on? Your status says an engineer was on the way at 9am and no update since what is going ONNNNNN

  • ParkJiminBooty 더보이즈 패권 (@ParkJiminBooty) reported

    @Hyperoptic is something happening to the website ? When i log onto my account it says “we’re currently assessing the next steps needed to activate your service” i’ve been on a monthly rolling since september 2024 and was logging it to make sure it’s still active and change my DD

  • tomek_london Tomek (@tomek_london) reported

    @Hyperoptic loss of service yet again. 8th time since I moved here in July. Now I’m 36th in your queue. Not even one week since the last outage.

  • MASARIwot The Onion Time (@MASARIwot) reported

    @Hyperoptic Terrible service, completely degrading over years

  • baldywaldo Craig (@baldywaldo) reported

    @CityFibre I have been speaking to @VodafoneUK constantly. Apparently you sent an engineer out on Friday who found no issue!! 🤡 Almost 7 days now! Anyone able to confirm if @Hyperoptic are any better?

  • SLarhorn Sarah (@SLarhorn) reported

    @Hyperoptic what am I paying for? No internet connection for 3 days. I called customer service and they said engineer will be coming on Thursday. So that’s 6 days without wifi/internet. I’m switching back to BT since this is the 2nd time this has happened to me. #hyperoptic

  • bruvimtired ahmet (@bruvimtired) reported

    can @Hyperoptic hurry up please 😭 i want to move away from @ee and @bt_uk so bad