Hyperoptic Outage Report in Sunderland, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (15%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Someone Somewhere
(@mycatlovesyous) reported
.@Hyperoptic Connection in London has been down and your chat facility is not working. Update please!
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Ahmed Hafez
(@ahmed__haffez) reported
@Hyperoptic Because you are already the most expensive service in the Uk. And you don’t even provide internet.
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H. Pearl Davis
(@pearlythingz) reported
@Hyperoptic plz can you get my wifi working I’ve had to cancel 3 weeks worth of shows y’all are killing me
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Jon Will Chambers
(@jonwillchambers) reported
Normally very good but @Hyperoptic @HyperopticCS have been absolutely woeful for last 24 hours. No outreach to customers despite knowing their service is down for hundreds of people.
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Realist
(@ManUnited0731) reported
@Hyperoptic Hi, I am unable to connect hyperoptic wifi to new LG smart TV. I've got the TV changed twice but this issue is with broadband as TV is able to connect to mobile hotspot and BT/sky wifi connections but not hyperoptic. Plz help or terminate my contract.
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Nadine
(@Nadineait1) reported
@Hyperoptic @HyperopticCS why is it taking almost 24 hours to fix the wifi in only 2 postcodes?? Could you update us on how far you’ve actually gone in fixing this and how long we should expect there to be no wifi.
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Martin 马丁 Holterman
(@Martinned81) reported
At some point an engineer arrived to set up the physical infrastructure at my new flat. Very nice and competent. But he was here for 3 hours, and he spent most of that time on the phone with a @Hyperoptic call centre trying to get a signal through the cable he'd just put in.
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Simon 💙
(@muaythaidevil) reported
If you thought BT or Virgin had bad customer service, well they have nothing on @Hyperoptic who failed to attend to install new broadband. No contact whatsoever, it took nearly 6hrs to speak to someone who then couldnt tell me what happened & all support tickets not answered.
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Rosie
(@CatriRose) reported
@HyperopticCS @Hyperoptic As said, you didn’t help me when I needed it, and your service is not available where I live. I’m just warning others to avoid Hyperoptic
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HyperopticCS
(@HyperopticCS) reported
@Cotteyroo @Hyperoptic Hey, we're sorry for the late response. The outage has been resolved. We apologize for any inconvenience caused by it, we'll do all we can to prevent this from happening in future. Thanks for your patience.