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Hyperoptic

Hyperoptic Outage Report in Sunderland, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Sunderland, England

The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 3 days ago
Newcastle upon Tyne Internet 9 months ago
Newcastle upon Tyne Internet 11 months ago
Sunderland Wi-fi 11 months ago
Gateshead Total Blackout 11 months ago
Newcastle upon Tyne Internet 11 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11
    ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • broilogabriel
    Gabriel Broilo Luz (@broilogabriel) reported

    @HyperopticCS @Hyperoptic The issue has not been resolved, I still don't have broadband and that message is still showing in my account with no further explanation of the said issue.

  • krxsctr
    kris ✨✨ (@krxsctr) reported

    @ah_walker1 Hyperoptic the one specifically we are having problems getting installed (not their fault before their support person DMs me)

  • Dawning_of_Dusk
    🇵🇸 Dawn (@Dawning_of_Dusk) reported

    @HANCXCK @Hyperoptic @virginmedia Called virgin media even though they constantly **** their customers. What a lie.

  • truthtellerGB
    CustomerServiceTruth (@truthtellerGB) reported

    We need @Hyperoptic to do mobile phone services. Just got a £5 a months increase which is insane as I get the same service that I always did without improvement or extra benefits.

  • digfor_andy
    Andy Jackson (@digfor_andy) reported

    @Hyperoptic what has happened to your customer service? You used to be so good but each of the 4 people I’ve spoken to over the past week have been incredibly rude and unhelpful! All your infrastructure is installed yet I’m continually being fobbed off about no availability

  • DrWillN
    Will Nutland (@DrWillN) reported

    Still no functioning internet from @Hyperoptic @HyperopticCS. Appalling service. Terrible customer service. Broken promises from managers to fix the issues. No communication between teams. 01/10 for this company.

  • GoatApocalypse
    Nick (@GoatApocalypse) reported

    @HyperopticCS Hi there, having problems logging into Microsoft apps today - works fine if I hotspot off my phone but not if I'm on Hyperoptic broadband. Any ideas?

  • breidobrien
    Breid O'Brien (@breidobrien) reported

    @Hyperoptic What’s happening in West London. No internet service since Friday. With wfh now the norm, I’m sure this is a critical incident for many - unimpressive service in terms of downtime management, no proactive customer communication.

  • puncharama
    Christopher (NOT Chris) (@puncharama) reported

    @gingertrvlguru @strutcakes @virginmedia I tried to get virgin network extended to my building… too difficult. Had Hyperoptic install FTTP (over Openreach) and get 900mg

  • SternPissarro
    Stern Pissarro Gallery (@SternPissarro) reported

    We are a gallery in London and have been without Wi-Fi for two weeks due to @Hyperoptic. Without connection we cannot function as a business. I advise anyone using @hyperoptic to reconsider. Very poor attempts to resolve the issue. #hyperoptic #avoid #WiFi