Hyperoptic outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 1 minute ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lidia Cantele (@CanteleLidia) reported 1 minute ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  Sonia Marsh (@SoniaMarsh49390) reported 4 minutes ago

  @Hyperoptic No internet at TW8 0AX following your maintenance today. Outage is now 8 hours and counting. When will it be fixed?

• 
  Paul Thompson (@tommo_68) reported 5 minutes ago

  @Hyperoptic How will users contact you when your Internet isn't working. Services went down yesterday, and nothing advised by you again. Hopeless company and you don't care

• 
  Esther (@EstherAkinRN) reported 8 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster

• 
  Janaka Abeywardhana (@janaka_a) reported 8 minutes ago

  @PalestinianBoii @Hyperoptic they should update network status to down. says all ok for our postcode

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 12 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Di Kong (@dikong87) reported 12 minutes ago

  @Hyperoptic my internet is down. I’m in SE3 area in London.

• 
  Jordan🇩🇲 (@JordyOnside) reported 16 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  SonicTheHaggis (@SonicTheHaggis) reported 16 minutes ago

  @Hyperoptic day 4 of no internet… WTF???

• 
  Shivers (@CicomoNosca) reported 17 minutes ago

  @theashrb Unfortunately I can't get Hyperoptic in my area, but I do pay £33 a month for 900mb down and like 100mb upload with EE. Still cheaper than Starlink. Not trying to knock the service because I have friends in rural areas who use it however it definitely isn't cheaper