Hyperoptic

Hyperoptic Outage Report in Sunderland, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 03/18/2026 08:15

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • mct999 Matthew Thomson (@mct999) reported

    Finally had the fibre connected to my new house, just need @Hyperoptic customer service to enable the line. modem is showing link up so hopefully wont be long!!

  • pj3483 Peter (@pj3483) reported

    @Hyperoptic Been trying to call your customer services last 30 minutes as my internet not working. Need help.

  • hugosoul Hugo Soul (@hugosoul) reported

    @Hyperoptic having such a difficult time moving to you! Your map says we’re eligible, we’ve had sales leaflets through the door, but it’s impossible to sign up - and we’ve had conflicting responses from customer service. 1/2

  • searchbrat Kieran Flanagan 🤘 (@searchbrat) reported

    @tony_j_hunter @VirginMediaIE @Hyperoptic Yeah, but apparently you can just sign up again, and then cancel your other account to get the new deal It's so dumb, but that's what they told me to do

  • clminlondon Cristina L Martins (@clminlondon) reported

    @Hyperoptic any idea when your service will be restored on SE14 London?

  • weetrixx ✍🏽 (@weetrixx) reported

    @Hyperoptic awful service. A day and a half without wifi, literally ran through my phone data which NEVER happens because I’m working from home. No urgency to fix this problem?

  • nt00444 NT (@nt00444) reported

    @HyperopticCS I also can’t even make a complaint using the official email address because those go direct to the same people who aren’t helping me. I had one read my previous complaint while on the phone in December. @Hyperoptic

  • vikas354 Vikas Gupta (@vikas354) reported

    @Hyperoptic Internet down 😥

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @nt00444 @Hyperoptic (cont.) your due compensation for the downtime of your service paid out to you in a form of a refund even if you were to cancel the service with us.

  • alphapetergamma AlphaPeterGamma (@alphapetergamma) reported

    @Hyperoptic my internet has been down for about 9 hours. What gives?