Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 12/05/2025 19:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • cubicgarden Ian | #blacklivesmatter | @cubicgarden@mas.to (@cubicgarden) reported

    @steviecomms @Hyperoptic I'm having the same issue in #Manchester @hyperopticCS

  • MissMarch76 Melanie Wahnon (@MissMarch76) reported

    @Hyperoptic any idea when your service will be restored in West London?

  • wiqram Vikram Bharwani (@wiqram) reported

    @Hyperoptic - your internet has been down since the last hour or two. Any updates?

  • NT75281 NT7528 (@NT75281) reported

    @Hyperoptic @HyperopticCS 18 days and counting without Internet. Worst broadband company ever!

  • AvbCole ade 💜💛 #BLM (@AvbCole) reported

    @TalkTalk any chance I can use the internet I'm paying for? Hasn't been a month and I've had to complain 3 times. Can't log into my account... Can't change my password... Can’t get through to someone on the phone.... Shambolic service. @Hyperoptic come to PURFLEET already!😡

  • go4satyam SÆTYÆM (@go4satyam) reported

    @Hyperoptic hi… Are there any problems reported in TW7 postcode?? Internet not working at home!!!

  • OfAaron3 Aaron 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@OfAaron3) reported

    As soon as Hyperoptic's customer support closed, my internet cut out. Why...

  • harrysingh_uk Harry Singh (@harrysingh_uk) reported

    @HyperopticCS @Hyperoptic No internet, kids can’t do their homework. Any reason for the outage in the Hayes UB3 area?

  • Al_Crypone Al Crypone (@Al_Crypone) reported

    @HyperopticCS After another unhelpful interaction via DM (I’m seeing a trend here). No resolution to the problem. Still waiting a week to get some help from a technician. #hyperoptic are useless

  • sunraios Ravi (@sunraios) reported

    @Hyperoptic why does your service keeps going down every 3 to 4 months? Is this a sign of reliable service?