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Hyperoptic

Hyperoptic outages and service status in Sunderland, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Sunderland, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11
    ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • charliemensah
    ᴄᴍ. (@charliemensah) reported

    @Hyperoptic CM3 area down?

  • Miss_cliffy_28
    Cliffy (@Miss_cliffy_28) reported

    @Hyperoptic I and others in my estate have lost service but the service checker on your website disagrees. None of your phone numbers work and the chat bot won’t deal with technical issues - please can you help??

  • JordyOnside
    Jordan🇩🇲 (@JordyOnside) reported

    Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

  • daisdaisbaby
    Daidai (@daisdaisbaby) reported

    @Hyperoptic My service has not activated for a week due to your technical issue. How long should I wait?

  • jamesjnicholls
    James Nicholls (@jamesjnicholls) reported

    Nearly at 8 hours of outage now. Shocking @Hyperoptic

  • Elizabe80680425
    Elizabeth (@Elizabe80680425) reported

    @gunjanarora001 @Hyperoptic Yes it’s down many places

  • Umangshankar
    umang shankar (@Umangshankar) reported

    @Hyperoptic #hyperoptic what a horrible service you guys have 3 days of no internet and all you get are fake promises.

  • unnat_619
    Unnat (@unnat_619) reported

    Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    @donedgley1 @mariucha77 @Hyperoptic Well I just got an email asking if my issue had been resolved and if so they will close my case! You couldn’t make it up.

  • GeorgiePeri
    George Pericleous (@GeorgiePeri) reported

    @Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasn’t been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!