Hyperoptic Outage Report in Sunderland, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (73%)

2. 

   Total Blackout (14%)

3. 

   Wi-fi (10%)

4. 

   E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 45 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Joshua Pines (@joshpines) reported 7 seconds ago

  @mikereedwt The experience has been bad nonstop. Both tech and customer service. I had no alternative the first five years. Hyperoptic was a significant improvement. Moving to a new home with supposedly good sky service led me to believe we past the worst. But so far it’s been just as bad.

• Meetali Dayabhai (@Desai_MB) reported a minute ago

  @Hyperoptic we have lost complete internet connection in the Reading area and the internet has been slow since yesterday. Any idea what is happening?

• ChinWang (@QinChinWang) reported a minute ago

  @Hyperoptic Switching to Hyperoptic is as easy: 1. Subscribe to the service 2. wait for the installation 3. repeat step 2 for the foreseeable future.

• TameTomato (@TameTomato) reported a minute ago

  @Hyperoptic Lost my internet about 10mins ago. Rebooting router has not solved problem

• Gaetan (@IciNandou) reported 6 minutes ago

  @HyperopticCS @Hyperoptic Spoke to Support about a problem with my router. Technical issue with the firewall and nobody is able to help because not trained for this

• Jeremy Davies (@MorairaJeremy) reported 8 minutes ago

  @HyperopticCEO @HyperopticCS @Hyperoptic Dana - Are you aware of the ongoing problems of cut cables at Putney Wharf? I'm reaching out to you as CEO because your customer support has been terrible in dealing with this issue which is now weeks old. DM me for details.

• ChinWang (@QinChinWang) reported 10 minutes ago

  @Hyperoptic 2 weeks for installing wifi. I'm not even living in the middle of the woods or something. Never got back the calls or emails. Didn't able to wait for 2 weeks, now still counting.

• Jack (@gig_ignorante) reported 18 minutes ago

  @HyperopticCS I've been a hyperoptic customer for 8 years now and now that i have to move, you want to charge me an activation fee + a more expensive deal for a slower package. Appalling service!

• ChinWang (@QinChinWang) reported 20 minutes ago

  @Hyperoptic Got your service before moving in, still living in dark ages 2 weeks after move-in day.

• ChinWang (@QinChinWang) reported 20 minutes ago

  @Hyperoptic @HyperopticCS Your lack of support and low efficiency is giving me a mental breakdown. I need to wait for a week to get an engineer after already waited for 2 weeks. And Sorry is all you got. Shocking.