Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 12/12/2025 22:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • kgolec0708 Klaudyna Golec (@kgolec0708) reported

    @Hyperoptic I was wondering if you could help me. My contract has ened on 3rd June 2021. I will be moving country soon . How can i cancel the contract? Is there a notice ?

  • mikedlv80 Mike (@mikedlv80) reported

    @Hyperoptic looks like your support number isnt working for the installation team. It also didnt tell me that the office is closed. It goes back to the main options

  • abhishekroy Abhishek Roy, MD, MBA (@abhishekroy) reported

    Upgraded my 150Mbps broadband to 1Gbps broadband. Thank you @Hyperoptic for the quick service. Came a long way from 100kbps days to 1Gbps. I am waiting for the day when WiFi routers are able to support full 1Gbps. Currently, one would get somewhere between 400-700Mbps over WiFi.

  • krxsctr kris ✨✨ (@krxsctr) reported

    @ah_walker1 Hyperoptic the one specifically we are having problems getting installed (not their fault before their support person DMs me)

  • JoanneHayleyy Joanne (@JoanneHayleyy) reported

    @Hyperoptic @HyperopticCS i've just signed up as a new customer today and was only the phone 10 minutes! agent was a really nice person and got me booked in for an engineer monday afternoon 10/10 customer service

  • Minjas_Zugik Minjaš Žugić #FBPE #RejoinEU #ProEU (@Minjas_Zugik) reported

    @Hyperoptic by any ETA on fixing the issue in Woolwich?

  • cmtrimby Christopher Trimby (@cmtrimby) reported

    @HyperopticCS @Hyperoptic Do you consider the above cabling to be acceptable? I’m not surprised that my internet is down when you have such disgraceful cabling!

  • Digital_sell_uk Maximus (@Digital_sell_uk) reported

    @Hyperoptic internet has gone down across all of Chartres quay in Kingston??…please help asap

  • cmtrimby Christopher Trimby (@cmtrimby) reported

    @HyperopticCS @Hyperoptic See above! FIX THE ISSUE!

  • AnnikaKanwal Annika Mathew (@AnnikaKanwal) reported

    @Hyperoptic is the internet down in islewroth?