Hyperoptic

Hyperoptic Outage Report in Sunderland, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sunderland, England 01/16/2026 05:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • _mich_alice_ Michelle (@_mich_alice_) reported

    @Hyperoptic any update on issues with connection in L20 area, it's been down since last night and we need the connection for work

  • laura_h_87 Laura (@laura_h_87) reported

    @Hyperoptic So had three engineers out yesterday all of them could not fix the problem and told me it was a technical problem which had now been wiped and rebooted and that my internet would work in 24hours - GUESS WHAT STILL NOT WORKING!!

  • deepak_kumar74 D Kumar (@deepak_kumar74) reported

    @Hyperoptic - your service is down again, thats twice in 3months.

  • DaniyalSidiqui daniyal siddiqui (@DaniyalSidiqui) reported

    @DondieCox @TalkTalk Honestly ridiculous, I was on hyperoptic before and this never happened

  • bruvimtired ahmet (@bruvimtired) reported

    can @Hyperoptic hurry up please 😭 i want to move away from @ee and @bt_uk so bad

  • Rexsan_ Rexsan (@Rexsan_) reported

    @shirubusutori @neilforbessoul @Hyperoptic Also in canary wharf same issue no ETA or consideration

  • EthanAdams97 Ethan Adams (@EthanAdams97) reported

    @Hyperoptic no internet in tn38 area. Hasn’t been since this morning and received no sms update since 11am?? When will it be fixed and what even is the issue??

  • diygolf John Pennington💙 (@diygolf) reported

    I am moving to a new apartment my landlord has sold the apartment I’m in. I rang @Hyperoptic to sort out my Broadband contract, unfortunately they don’t cover my new address but have agreed there will be no early Termination fee. 👍👍 great service highly recommended

  • neilforbessoul Neil (@neilforbessoul) reported

    @Hyperoptic Is there an outage in East London as sudden drop out and now can't connect ?

  • shirubusutori Marcello Silvestri (@shirubusutori) reported

    @Rexsan_ @neilforbessoul @Hyperoptic They have gone home mate, stopped replying to my messages both public and private after 5 PM sharp, before 5 I had zero queue on their line now called back and been waiting like 30 mins on the phone. So much for that 24/7 support