Hyperoptic Outage Report in Sunderland, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (71%)
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Total Blackout (14%)
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Wi-fi (12%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@BeardofRice1) reported
@larracroft @virginmedia There are lots of other options. Hyperoptic, Cuckoo, many smaller providers that have great customer service and offer better latency (ie. better streaming) and should be able to match VMs speed once Openreach Ultrafast Full Fibre is rolled out nationwide (end of 2024, I think)
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Uday
(@uday__j) reported
@Hyperoptic @HyperopticCS Outage in my area. No ETA provided by support. Considering gdpr, do not collect date of birth for support chats. This is very personal info and shouldn't be collected for support chat / tickets Happy to speak with you if you need more info
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caitlyn🥀
(@CaitlynxMarie_) reported
@Hyperoptic is the worst service I have ever received. I was told my first bill when I changed would be £35 but was charged £58, I was told to just cancel the direct debit and phone up and manually pay £35, but the direct debit was taken out of my account-
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An Outlier of Black Box Thinking
(@Andrew78505925) reported
@JzHarrison92 @BBCNews I switched to 5G as soon as they out a mast in and don't use any wiring. But Hyperoptic, City Fibre, Independent Fibre network all set up their own wiring in new areas to massively increase coverage that would have taken BT decades to do because they don't have the money. Free Mk
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AJ
(@appariciojunior) reported
@Hyperoptic quick idea: help your customers to renew with the same price, jumping 20£ a month and sending an email saying you can cancel and open a new account, I DONT WANT A NEW ACCOUNT, just leave it at the price I pay for the past 6 years. this renewal experience needs REDO.
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Geoff Cowan
(@GeoffCowan8) reported
@HyperopticCS @Hyperoptic Engineer couldnt fix from inside Friday. Waiting for an eta on the external guys. I dont know how it just cant be booked. Stevan is on case but its not moving!
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LegenDARIE
(@LegenDARIEyy) reported
@Hyperoptic No just price hikes if you happen to miss an email and a petty customer service that refuse to give you the same offer that's on your their website, because you miss an email. What a joke
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mason
(@Kayts_) reported
@HyperopticCS @Cleverking @Hyperoptic Is there any update on this? Also based in RH10 & service still down
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Joe Gilmore
(@Gilology) reported
@ryan_murton Hyperoptic is fantastic, had 0 issues
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Skiing Scot
(@skiingscot) reported
@geordiegixxer BT, hyperoptic gig services are all gig up and down. 50 feels a bit crap for a 1000 down in this day and age.