Hyperoptic outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

Hyperoptic signals over the past 24 hours, with local activity from Sunderland, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 58 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EKO (@EKOcasts) reported 3 minutes ago

  Come home yesterday from a lovely holiday to find a @Hyperoptic Internet outage that's gonna last an estimated 3 (or more) total days, and no compensation for the outage till Monday cause the weekend isn't "business days" Crazy lack of consumer protection in the UK

• 
  ells🦋 (@ells_afc) reported 5 minutes ago

  @FourthStreetDan @TomThornhill_2 @Hyperoptic What area are you in? I’m watford and no service since 1am

• 
  Tushar Tony (@TusharTony) reported 6 minutes ago

  @Hyperoptic Most useless broadband service ever #hyperoptic

• 
  M. (@mariucha77) reported 6 minutes ago

  @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

• 
  evilhomer (@EVILH0MER) reported 8 minutes ago

  @Hyperoptic Sorry, just spoke to Davis and he was useless. Still not resolved my problem and will not send an engineer out to diagnose a reoccurring problem. 0/10 Ps folk. Do not, I mean never use Hyperoptic because if you have problems they don't care. Currently looking for a new supplier

• 
  Tan Linh (@JustWinston149) reported 8 minutes ago

  @Hyperoptic cant wait to cancel my contract with hyperoptic, useless internet provider

• 
  Jen25Ten01 (@jenka2592) reported 10 minutes ago

  @Hyperoptic Appalling service by Hyperoptic!😡 2nd time this month that the wifi has stopped for hours due to thunder. Incredibly frustrated with this provider! Have to wait 30 minutes on the phone for Customer Service, only for them to give you unreliable information! FED UP!

• 
  Tom Thornhill (@TomThornhill_2) reported 14 minutes ago

  @Hyperoptic is down and they're not answering the phone or web chat.

• 
  Jean-Paul Percival (@joyjppercival) reported 17 minutes ago

  @Hyperoptic 16 hours no service, no updates no respond to chat and call. Most useless service provider ever.

• 
  Janaka Abeywardhana (@janaka_a) reported 19 minutes ago

  @notiyda @BeCoolBlinkie @theo Depends on the UK ISP. If all you can get is the likes of BT or Sky or Virgin then guess that's true. Hyperoptic do static for an extra charge. But you cannot get a block of 8. Also support is consumer. Custom router with port settings their end and troubleshoot is a **** show.