Hyperoptic Outage Report in Sunderland, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
- Internet (72%)
- Wi-fi (15%)
- Total Blackout (10%)
- E-mail (2%)
- Phone (1%)
Live Outage Map Near Sunderland, England
The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 9 months ago |
|
Newcastle upon Tyne
|
Internet | 11 months ago |
|
Sunderland
|
Wi-fi | 11 months ago |
|
Gateshead
|
Total Blackout | 11 months ago |
|
Newcastle upon Tyne
|
Internet | 11 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Baroness Sir Carolyn Not-of-Siberia 💙💙 #ProEU (@CazzyRNF) reported@HyperopticCS @Hyperoptic disgusting service response from you: our entire building is without internet, you need to send an engineer - earliest is 22 AUGUST? Totally unacceptable…
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Greg_of_Huddersfield (@greg_smith29) reportedHi @Hyperoptic I recently upgraded to your 500mb service from your 250. Since then, I'm barely getting 20mb download speed on an ethernet connection. I've emailed your support team twice with no response. yes, I've restarted the router several times. Starting to feel annoyed.
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Adam Aberra (@AberraAdam) reported@Hyperoptic no proactive updates on how you’re fixing the issue that’s lasted for more than 24hrs now. The outage was reported yesterday afternoon and you sent an engineer 3pm the next day? Not good enough.
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Gilles D Ohana (@GillesOhana) reportedI am super disappointed by the customer service of WiFi provider @Hyperoptic in London. The WiFi service from @Hyperoptic has been down for four days and they don’t bother sending an engineer to fix the simple issue. What a bad customer service you have - TERRIBLE
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SanKay Exposures (@the_perfexp) reported@Hyperoptic Can you tone down the marketing and focus on fixing your constant internet issues, we go for days without internet and your support take days to reply
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Sarah Collins 🐝 (@sda27) reported@Hyperoptic have you got an outage in SE London ?
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LG (@ingotism69) reported@HyperopticCS Can you please provide an update #hyperoptic @HyperopticCS Over a week without service now - and all residents are receiving conflicting information.
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Nishant Sinha (@nishsinhaa) reportedWhat pathetic service of @Hyperoptic @HyperopticCS in Crawley, UK (RH10 1LH) !! Second major outage in 2 weeks. Cannot rely on them while working remotely. Will now have to work late hrs today! Missing @SkyUK who are unfortunately not available at my property. #hyperopticsucks
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D3@dp0ny 🇺🇦 (@D3dp0ny1) reported@Hyperoptic @HyperopticCS absolute radio silence from your customer service teams today can't get any acknowledgements. There's a 4 week outage with minimal updates no end in sight and a discrepancy over compensation start dates can't make it up
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Daniel Moutela (@dmoutela) reportedHome installation was 2 months ago. Never had service. Yesterday 5 engineers at my place. Can't connect because they need IT to sort something out. WTF, @Hyperoptic ?