Hyperoptic Outage Report in Sunderland, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (15%)
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Wi-fi (10%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Remnant Circus
(@atsukopearce) reported
@Hyperoptic unbelievable still no internet from Christmas and now telling us no other support till 7th new year. Also no Compensation holiday time. So our Christmas and new year no internet doesn’t matter for your company.
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Kat
(@ktrinaprk) reported
Is there worse customer care than at @Hyperoptic cause for 6 months every month my direct debit gets removed and no one can tell me why 👍🏻
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KelticΔ
(@KelticDelta) reported
@wackiejalsh @richardbranson Nothing to do with him. Check if you can get @Hyperoptic though. If not try to get 4G broadband via Vodafone or 3. Oh and if it’s just wifi issues in a big house or a house with thick walls you’ll really need a better Wi-Fi system using mesh connections to multiple Wi-Fi points.
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Rich Milligan
(@kirbysimcox) reported
@Hyperoptic Your customer service and support is very poor today; been without your internet all day & it appears I was given false information regarding repairs. Now no one is responding to my online enquiry.
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Ryan Tam
(@ryantam626) reported
@Hyperoptic Ditto on losing Internet access. Speaking with customer service ain't going to fix the issue. Have lost access twice in the span of two weeks, so think twice before committing.
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Nxthxn
(@NathanCraig_9) reported
@Hyperoptic Once again no estimated time scales for the issue to be resolved. As polite and understanding as the service agents are, it is incredibly frustrating to be left with no Wifi for over 8 days now with no timeframe as to when it will be available...
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James Beesley
(@gumbinio) reported
@Hyperoptic Lost my internet signal over an hour ago and I’ve tried to contact you through the live chat, email and the 24/7 phone number which never rings, I would like some explanation for this please and don’t you dare say bloody covid as an excuse!
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Jenn R
(@jnnfrrss) reported
4 hours, 12 minutes and counting trying to get @virginmedia CS to resolve my issue. Last time it took nearly 12 hours on the phone across 4 days. @Hyperoptic please come to my area. I miss you.
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Mehdidi
(@Oueldelhouma) reported
@Hyperoptic funny to see this the same day this ‘rock-solid’ hyperoptic connection is down in my area in London… and I am quite fed up about it like your ad says yep, especially since I need it for pretty much everything I do and there is no communication about what’s happening
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📻 David Lloyd
(@DavidLloydRADIO) reported
@CryptoTolly Yes. Us! It works - but barely a signal. Hyperoptic phone not working. Presume a power failure affecting their end and thus our services