Hyperoptic

Hyperoptic Outage Report in Sheffield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sheffield, England 12/11/2024 13:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (12%)

    Total Blackout (12%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • markesutherland Mark Sutherland (@markesutherland) reported from Sheffield, England

    Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic you have arranged 4 engineer visits to our apartment and issue remains u resolved. Please confirm to me what exactly your engineers are doing on site as it doesn’t seem to be anything.

  • disruptivedean Dean Bubley (@disruptivedean) reported

    “Never say never” about wholesale but not a current @Hyperoptic focus

  • ZhiwenChen5 Louise (@ZhiwenChen5) reported

    @Hyperoptic My internet has been down for an hour. And there is nobody answering the phone or your chats.

  • wnaraic Ciarán (@wnaraic) reported

    @Hyperoptic internet has been down pretty much all day in SE1. Been in the chat queue for ages or no answer on the phone. Sort it out!

  • BentleyHarry Harry Bentley (@BentleyHarry) reported

    @sendhelpformom @Hyperoptic Exactly the same. Day 6 for myself. Monday send me an update saying they have no update on it. Nothing since. Worst decision of a provider made

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic the service you are providing is appalling and no one is working fast enough to get this issue resolved.

  • ColinWalkLondon Colin Davey (@ColinWalkLondon) reported

    @hyperoptic My internet is down and router dead. Sitting waiting for technical support. Told this would be 2 minutes max and it is now 20 minutes plus.

  • disruptivedean Dean Bubley (@disruptivedean) reported

    Wholesale - BDUK contracts mandate this Vouchers programme is more retail-focused. Gigaclear guy likes it a lot, as it’s customer oriented Hyperoptic - “it’s not a silver bullet”. Issue is that the 4-5 major retailers are not a fan of *buying* it (ie BT, Sky, TalkTalk, VM, VF)

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic do you think it’s accept to let an issue go on for almost a week???

  • Sandra_xoxx Sandra (@Sandra_xoxx) reported

    @jellyforlunch @Hyperoptic Seriously so annoying 😫 hope @Hyperoptic will fix it soon!