Hyperoptic outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Mark Sutherland (@markesutherland) reported 2 minutes ago from Sheffield, England

  Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ceri Follow @EiraAnimations (@CatMazikeen) reported 4 minutes ago

  over a month since my initial complaint and you still haven't had the decency to have a manager contact me. Its all on record and file. disgusting behaviour to paying customers. @Hyperoptic

• 
  Don Edgley (@donedgley1) reported 5 minutes ago

  @mariucha77 @lulu_veganx @Hyperoptic Day 5. Supposedly they found the failed node yesterday but didn't fix it. They told me that they will be back trying again at 10am today. Incredibly slow

• 
  Alex Rae (@__alexrae__) reported 5 minutes ago

  @Hyperoptic 5 days since my router was delivered and still no internet access. Called tech support team 4 times and been assured it will be fixed and still nothing. Been on hold for over an hour this morning - sort it out

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 8 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 We still have no service. It’s broken!!

• 
  🏳️‍🌈 Gavin Barrie 🏳️‍🌈 &✂️TQ+ (@jammach) reported 14 minutes ago

  @AussieBromo I pay £35 in Scotland for 1gig down / 1gig Up from Hyperoptic. Your costs and speeds are shocking.

• 
  Unnat (@unnat_619) reported 14 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Olutayo Ojaokomo (@olutayo79) reported 15 minutes ago

  @hyperoptic I would like to know why you think I will pay £136.79 for a service you never rendered. Granted, you cut my service 2 weeks into an unpaid contract and I do owe you for that month. But why will you charge me for subsequent months knowing you never rendered any service to me? @Hyperoptic

• 
  Siddhant patni (@RafaSidwolf) reported 17 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Kurt Robson (@KurtRobsonn) reported 18 minutes ago

  So @Hyperoptic has been down in Greenwich pretty much well over 48 hours & there’s been help besides the odd ‘working on a service outage’. Zero answers from customer support too. WHEN WILL IT BE FIXED !

• 
  Mabs Ahmed (@Mabs79) reported 19 minutes ago

  @hyperoptic. Has anyone managed to get service back yet. Mine has been down in SE London since yesterday morning and still down