Hyperoptic Outage Report in Sheffield, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Sheffield, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
Community Discussion
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Hyperoptic Issues Reports Near Sheffield, England
Latest outage, problems and issue reports in Sheffield and nearby locations:
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Mark Sutherland
(@markesutherland) reported
from
Sheffield, England
Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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HollyB
(@hollygreaves1) reported
@Hyperoptic @InGoodEspirito @Hyperoptic support team don’t support just pass you around departments, the kit is installed but for reasons unknown cannot get this activated even though the engineer has said it’s in resolve 2 so should be able to be activated. We are extremely frustrated no one will help!!!
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paul orkin
(@paul_orkin) reported
@Hyperoptic been a customer for a year...just found out accidentally that company does a social tariff for disabled customers...explained t situation/would be prepared to enter into new agreement would like difference returned as it was never explained to me ..they said no!
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Manc Culture Bear
(@mancculturebear) reported
@Hyperoptic Is there an issue with your service in M15? No Wifi this morning.
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kevin taylor
(@daxx2009) reported
@FPL__Raptor @Hyperoptic Hi Ross been with the same company 5 years and never had one issue, customer service been very good too
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Alex Man
(@ml_man) reported
@robjoe11 @Hyperoptic It’s a scam - I was offered £50 to refer a friend. Customer service claimed it was an error and only offered £25. Still no voucher after many months! Don’t bother helping these scammers!
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dio3brando🥕
(@anzaiwong2000) reported
@Hyperoptic No internet from 5pm yesterday to 11am this morning, and then no internet again from 5pm today. What a brilliant service !
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Samantha Steadman
(@SamSteadman86) reported
@Hyperoptic Deffo not hyper reliable, I've had virgin media installed as a back up as your service is down at least once a month!
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Mark
(@singlestrike) reported
@Hyperoptic can you help. I am sick to my bones with this service. All morning I have been without WiFi AGAIN. This is such a regular occurrence for me. I'm done. I'm literally searching now for another provider. 7 years I've put up with this extremely inadequate service.
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Mika Sharma
(@MikaSharma7) reported
@FPL__Raptor @Hyperoptic Feel free to vent about life more often Ross, esp. if the off-season, we are here for support! Internet companies can be annoying to deal with. I'm sorry for the inconvenience.
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FPL Raptor (Ross)
(@FPL__Raptor) reported
I have honestly never known such poor processes in place for a company as @Hyperoptic. Moved in on Monday, they told me they would need to send an engineer out and I'd be contacted in 24 hours to book them in. Nothing. Called back Wednesday, they said they had found a way to activate my system remotely and it would be live within an hour, no need for an engineer (would have been nice to have been told this). Nothing. Called back Thursday, they said they failed so would pass it onto their service support team to activate in manually, and they normally respond in 24 hours (again, would have been nice to be told this). Called back today, they haven't heard from the service support team, and unfortunately cannot contact them via phone, and are only allowed to raise tickets, so they can't call the team for an update or to escalate the issue. Apparently most of this team also don't work over the weekend, so this is probably going into next week. I asked to speak to a general manager to question why this process has been so poor, they aren't allowed to do that either. I should note, each call is about an hour in the queue as well! One of the main reasons I moved to this new apartment was for their internet service, I bloody hope when I eventually get connected it is worth it. I'm just glad I moved when there is no FPL content to be making!