Hyperoptic outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Mark Sutherland (@markesutherland) reported 50 minutes ago from Sheffield, England

  Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  B o b W o o t t o n (also on BlueSkyj (@bobwootton) reported 4 minutes ago

  @virginmedia broadband down again, third time in a month 🥵 Speeds are up but reliability down on this premium service, both apparently coincident with the arrival of a new router. Out of contract, considering #Hyperoptic now.

• 
  SanchoMagnifico (@SanchoMagnifico) reported 4 minutes ago

  @jamesjnicholls @Hyperoptic That’s because Virgin have an actual team behind them. Hyperoptic service center is probably run out of some clown’s basement.

• 
  Tony Costanza (@BarryDavid69562) reported 8 minutes ago

  @Hyperoptic no information from your support team and no internet for +7 hours in WC1X? You prompt people to contact customer support but all they say is “hopefully it will work soon”. Can we do better?

• 
  Sean Geraghty (@cedarmaster) reported 10 minutes ago

  @Hyperoptic I have had no service for 3 days and am currently without internet. I now have to wait another week for an engineer visit. Not good enough.

• 
  van woosen (@woosen7717) reported 16 minutes ago

  @Hyperoptic @Hyperoptic My internet keeps randomly dropping out, multiple times in a single month, and each outage lasts days. On top of that, calling support often means waiting 30–40 minutes just to be told it can’t be fixed. This level of instability is really annoying

• 
  Andrea Robinson (@printsandjam) reported 18 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Ashwin Lokare (@AshwinLokare10) reported 19 minutes ago

  Unbelievable that this @Hyperoptic outage has dragged on for over 24 hours. Completely unacceptable.

• 
  Andrea Robinson (@printsandjam) reported 19 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 21 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  James Nicholls (@jamesjnicholls) reported 21 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!