Hyperoptic

Hyperoptic Outage Report in Sheffield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sheffield, England 03/02/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • markesutherland Mark Sutherland (@markesutherland) reported from Sheffield, England

    Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • CazzyRNF Lady Forshaw (Save our NHS 💙) (@CazzyRNF) reported

    @Hyperoptic outage here since 5:30am today, no further updates: I’m using mobile data, but even so, I can’t even log onto my account to check. Can you offer any updates please? Altrincham area.

  • loudmouthman A Witty Remark (@loudmouthman) reported

    hey @Hyperoptic the driver of your van TX21 TKN in Horsham this morning about 10minutes ago close passed me , a cyclist, gave me no pace at the lights and did not allow me time to set off. Not only dangerous driving but put you in my bad books for their behaviour.

  • PanJamGames Jacqueline (@PanJamGames) reported

    @no_name_964480 @virginmedia If its available in your area. Hyperoptic. They're the best Internet we've ever had. Both in service provided, and customer service. I seriously can't recommend them enough.

  • MFDMLL Mike.D (@MFDMLL) reported

    @Hyperoptic I has one of your engineers install my line into my flat today & I would like to say how impressed I was with this guy and his customer service. He is an asset to your organisation. Extremely informative & polite. Please make sure he gets recognised for this.

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    @BrianGameyGamin @virginmedia I ditched them after 10 years of bad customer service I'm now with HyperOptic and I don't have anywhere near the outages I used to have. I've had 2 that I can think of in 16 months and one of them wasn't their fault.

  • _LewisReid_ Lewis... (@_LewisReid_) reported

    @axel__tv @RealTigz @Hyperoptic I can second that. I pay for 500mbps up and down and I get the full 500. And that’s for only £28 a month. Great customer service and faultless performance! I’m in Hampshire though with fttp so you would have to check your area

  • robfairchild92 BertF1 (@robfairchild92) reported

    @Hyperoptic Can you definitively tell us what is going on with your service in Heathy Wood, Copthorne? I make that 6 or 7 outages in the 8 months I’ve lived here.

  • christar123 christar123 (@christar123) reported

    @virginmedia aghhhh why’s your internet so crap! I pay £62 a month for this???? @Hyperoptic please hurry up and install I need you to get rid of the crap I’m suffering with.

  • lewi_bear 🦩excesivly gross flamingo🦩 (@lewi_bear) reported

    @Hyperoptic hey I’ve been having issues with talk talk setting me up and am getting no where. I’ve already got a router and all the fibre stuff in my house. How soon could I go live if I purchase a fibre 500 package? 👀

  • breidobrien Breid O'Brien (@breidobrien) reported

    Now on day 16 of no internet service whatsoever from @Hyperoptic & still haven’t got to the bottom of why my previous two tweets on this subject disappeared for @Twitter. Perhaps @HyperopticCEO may like to comment. #unhappycustomer