Hyperoptic

Hyperoptic Outage Report in Sheffield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sheffield, England 01/28/2026 13:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • markesutherland Mark Sutherland (@markesutherland) reported from Sheffield, England

    Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Jacquel60977861 Jacqueline Ho (@Jacquel60977861) reported

    @HyperopticCS @Hyperoptic For everyone's benefit, I begged every person I spoke to on the phone to express my frustration and to speak to a customer relations person. I eventually gave up and cancelled the contract. What is the point in you reaching out now

  • juanmaperezvar Juanma Pérez (@juanmaperezvar) reported

    @Hyperoptic has been down for about 4 days now at SE16 in London. This is a disaster for people working from home, and the worst thing is we didn't get any update from @HyperopticCS Too bad!

  • ingotism69 LG (@ingotism69) reported

    9. #Hyperoptic Customer services escalated internally to internal Network Management as they are not receiving updates, therefore unable to really assist us as customers

  • VikeshKPatel Vikesh patel (@VikeshKPatel) reported

    @Hyperoptic no internet since yesterday but still expected to be charged regardless of service provision. How does that work please?

  • ingotism69 LG (@ingotism69) reported

    7. #Hyperoptic Customer Services admitted they are not receiving updates from engineers (as advised by Customer Services)

  • Ronan_Barton Ronan Barton (@Ronan_Barton) reported

    @bt_uk Not sure the best time to try and sell additional products Is when there has been issues with what should be a simple change of address…. Still no closer to fixing the problem. Anyone used @Hyperoptic are they any good?

  • ingotism69 LG (@ingotism69) reported

    8. #Hyperoptic A lot of customers are complaining about this site (as advised by Customer Services)

  • JustGloow JustGloow (@JustGloow) reported

    @HyperopticCS I haven’t had internet since 7pm today and the same thing happened within two weeks ago and I didn’t have internet for 27 hours hyperoptic fix this!!!!!!

  • JezBax Jeremy Baxter (@JezBax) reported

    @Hyperoptic are you having connection issues in the Bournemouth area? Have had issues connection for the past few hours. Please can you give me an update thx

  • dkerb kerb (@dkerb) reported

    @alittleredpanda @Hyperoptic Same here. Internet down in BS1. Any update please @HyperopticCS ?