Hyperoptic outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Mark Sutherland (@markesutherland) reported 47 minutes ago from Sheffield, England

  Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stu (@subzee_) reported 14 seconds ago

  Hyperoptic is down 👍

• 
  Kurt Robson (@KurtRobsonn) reported 58 seconds ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  karen morley (@karenmorley6) reported 2 minutes ago

  @Hyperoptic any chance of our internet service being restored nw2 ?

• 
  Simon (@NibblyPig) reported 2 minutes ago

  @theashrb Hyperoptic is severely limited to specific blocks of flats in urban areas and isn't available elsewhere. **** comparison.

• 
  Carl Barney Hirschson (@Barney246) reported 3 minutes ago

  If you are ever considering @Hyperoptic as your ISP, reconsider immediately. I signed up a month ago, my line drops 3-4 times a week and I have collectively spent 5-10 hours trying to connect and troubleshoot with their support team. Status today: no internet again.

• 
  SanchoMagnifico (@SanchoMagnifico) reported 5 minutes ago

  Oi @Hyperoptic can we actually get some transparency on the major outage in NW London? This is not just a small issue anymore. I’d like to know if I should expect internet by tomorrow or if I need to make other work arrangements. Can you actually update your customers?

• 
  Kurt Robson (@KurtRobsonn) reported 10 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 10 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Chad West (@ChadWestTweets) reported 11 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Tom Hartwright (@hartwright_tom) reported 14 minutes ago

  @Hyperoptic Technical support is not available via online chat. Have to call for support, and this is supposedly a telecoms company!? What a joke. 40 mins wait on hold only to be told that they need to dispatch an engineer and the next available slot is Friday afternoon (3 days time) Awful