Hyperoptic

Hyperoptic Outage Report in Sheffield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sheffield, England 01/28/2026 01:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • markesutherland Mark Sutherland (@markesutherland) reported from Sheffield, England

    Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • wiqram Vikram Bharwani (@wiqram) reported

    @Hyperoptic - your internet has been down since the last hour or two. Any updates?

  • azkxxo اذکا - أزكى (@azkxxo) reported

    Hi @Hyperoptic - a suffering customer here. Any ETA on when I can actually get wifi!?

  • Semlinco Sèmlinco Hountondji (@Semlinco) reported

    @Hyperoptic @Hyperoptic you really need to work on your customer service. Been waiting on phone for 35 minutes, online chat is the same and still counting. internet down…

  • Dinkumschnauger Freddie Toye (@Dinkumschnauger) reported

    @HyperopticCS my Hyperoptic is down in Ravenscourt Park, London. Is there a major outage in the area?

  • Rinosoares Rino Soares (@Rinosoares) reported

    @Hyperoptic how can I stop u guys every few weeks sending me this junk mail flyer through post? i dont want it neither interested. happy w/ my broadband. extra rubbish. annoying. bad for planet. please guide me who to speak with to stop this crap. thanks

  • Al_Crypone Al Crypone (@Al_Crypone) reported

    @HyperopticCS After another unhelpful interaction via DM (I’m seeing a trend here). No resolution to the problem. Still waiting a week to get some help from a technician. #hyperoptic are useless

  • sunraios Ravi (@sunraios) reported

    @Hyperoptic why does your service keeps going down every 3 to 4 months? Is this a sign of reliable service?

  • yayids سید 🅂🄰🅈🅈🄸🄳 (@yayids) reported

    @Tricky_85 @Hyperoptic Don't waste time on webchat, they spend 20 minutes asking security questions then copy-paste message our service is down there is nothing we can do blah blah @HyperopticCS is the worst.

  • MissMarch76 Melanie Wahnon (@MissMarch76) reported

    @Hyperoptic any idea when your service will be restored in West London?

  • Satty7 Satty Lola (@Satty7) reported

    Internet down @Hyperoptic in Surrey? KT12 Postcode???