Hyperoptic

Hyperoptic Outage Report in Sheffield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sheffield, England 02/16/2026 21:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • markesutherland Mark Sutherland (@markesutherland) reported from Sheffield, England

    Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Turnditch_Man Orchard_Man (@Turnditch_Man) reported

    First sort out Full Fibre to the homes!! Labour has dropped the ball on this issue. (March 2025 figures) "Premises passed" is not the same as "service available" Premises Passed (million) % Share of UK Premises* BT/Openreach 17.1 m ~52% CityFibre 4.0 m~12% Netomnia (YouFibre) + Brsk 2.03 m ~6% Virgin Media (RFOG) 1.7 m ~5% Nexfibre (Virgin Media O2) 1.6 m ~5% CommunityFibre 1.5 m ~5% Hyperoptic 1.2 m ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) ~14% Overall about 77%

  • axscott2703 Alex (@axscott2703) reported

    @FPL__Raptor @Hyperoptic If it helps, I have Hyperoptic (moved in 6 months ago) and the internet is fantastic. No outages and very fast (and very well priced). I luckily didn't have any issues with setup so you might just be unlucky unfortunately

  • FPL__Raptor FPL Raptor (Ross) (@FPL__Raptor) reported

    I have honestly never known such poor processes in place for a company as @Hyperoptic. Moved in on Monday, they told me they would need to send an engineer out and I'd be contacted in 24 hours to book them in. Nothing. Called back Wednesday, they said they had found a way to activate my system remotely and it would be live within an hour, no need for an engineer (would have been nice to have been told this). Nothing. Called back Thursday, they said they failed so would pass it onto their service support team to activate in manually, and they normally respond in 24 hours (again, would have been nice to be told this). Called back today, they haven't heard from the service support team, and unfortunately cannot contact them via phone, and are only allowed to raise tickets, so they can't call the team for an update or to escalate the issue. Apparently most of this team also don't work over the weekend, so this is probably going into next week. I asked to speak to a general manager to question why this process has been so poor, they aren't allowed to do that either. I should note, each call is about an hour in the queue as well! One of the main reasons I moved to this new apartment was for their internet service, I bloody hope when I eventually get connected it is worth it. I'm just glad I moved when there is no FPL content to be making!

  • seyefaro Oluseye Farodoye (@seyefaro) reported

    @Hyperoptic is seriously messing with my work. Getting download speeds of 1Mbps when you’re paying for 1Gig is unacceptable. Spoke to customer support and they’re asking me plug a cable to test. Where am I supposed to find a computer with an Ethernet port?

  • FPL_Frederico FPL Frederico (@FPL_Frederico) reported

    @FPL__Raptor @Hyperoptic They’re shocking. Regrettably been with them for a year + and I had multiple issues on the initial installation, as well as range extender installation. They sent me the incorrect items TWICE 🤮 also takes an age to get through to their customer services team!

  • anzaiwong2000 dio3brando🥕 (@anzaiwong2000) reported

    @Hyperoptic No internet from 5pm yesterday to 11am this morning, and then no internet again from 5pm today. What a brilliant service !

  • FanMMA28 Charlie (@FanMMA28) reported

    @Hyperoptic Bit like you lot with your terrible excuses.

  • jjohnag John Aguirre Gonzalez (@jjohnag) reported

    @Hyperoptic Very unstable connection in SW15 6DP for two consecutive days, is there an issue in this area?

  • ttobba Justin Abbott Chalew (@ttobba) reported

    Hi @Hyperoptic, I've had your "service" for over a year. Except it's never worked. I complain and get shuffled around from customer service to engineering, and then the ticket just gets closed. You take my money every month, but I don't have any internet from @Hyperoptic. Help!

  • johnrahers It's me, John (@johnrahers) reported

    Whole day of work wasted today thanks to @Hyperoptic engineer refusing to do the work he was booked in to do. Despite all the other engineers in my neighbours’ flats doing it correctly. Help please @Hyperoptic, not impressed losing a day’s money for this terrible service.