Hyperoptic Outage Report in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Mark Sutherland (@markesutherland) reported 34 minutes ago from Sheffield, England

  Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Muhammad Shahmeer Baloch (@ez_meerr) reported 20 seconds ago

  @Hyperoptic No internet in B16 8DB and it’s been more than 40 hours! Me and my wife work from home and been draining our data continuously and now we are out of it! Tried calling the support team and I was 14th in the queue. The moment I got to the 1st, the call ended. WTH!

• 
  Spyker (@SpykerLED) reported 2 minutes ago

  @Hyperoptic I'm trying to cancel my Internet as I'm leaving the country, I've been on hold 40 minutes, shall I just cancel the direct debit now instead?

• 
  Sarah Clarke (@sarahkathryncl) reported 2 minutes ago

  @Hyperoptic Don't do it. Customer service times are a joke.

• 
  jordan mcginley (@jmcginley11) reported 3 minutes ago

  @Hyperoptic horrendous wait 45 mins for an answer to talk about my contract due to it being £41 a month for renewal but £21 new customers. Spoke for 30 secs and call over lost customer.

• 
  Sarah Clarke (@sarahkathryncl) reported 3 minutes ago

  @AlanPaedowitz @Hyperoptic Yesterday I was on hold for 2 hours until my phone cut off (phone call limit). Issue still not fixed. Got cut off the first time today, second time, I'm 21 minutes and waiting

• 
  Observer (@Observenow999) reported 7 minutes ago

  @Hyperoptic Is there a network outage in North Greenwich, London ? My internet has not been working for the last 1 hour

• 
  BotBill38 (@BotBill38) reported 8 minutes ago

  @Hyperoptic Your internet is garbage, Nd I'm very close to leaving you.

• 
  Mario Monforte (@MarioMonforte) reported 9 minutes ago

  @alisonjyoga @Hyperoptic Customer service in Serbia will carry the company to bankruptcy, I tell you... They have a lack of comprehension and they only repeat the information. Better to speak with AI, is more smart than customer service girls in Serbia, it's awful.

• 
  CTRL AdumaMum 👑 (@AdumaMum) reported 10 minutes ago

  @ShakkTV @ThreeUK only 2 options i have is 3 (£21/month for 150mbps down) and ee (£55/month for 100mbps down). otherwise i'd be with hyperoptic atm for full gigabit down and up

• 
  Soul Sutras (Masala Podcast) (@Soul_Sutras) reported 15 minutes ago

  @Hyperoptic wants to charge £58.60 pm for bog-standard broadband. Nowhere on their website to change or cancel contract. I called them (after being on hold 20 mins!). They refused to cancel despite today being the last day of the contract. Have to pay £58.60 this month!