Hyperoptic

Hyperoptic Outage Report in Sheffield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Sheffield, England 01/17/2026 21:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • markesutherland Mark Sutherland (@markesutherland) reported from Sheffield, England

    Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • tommo_68 Paul Thompson (@tommo_68) reported

    @KAIZURE_ @Hyperoptic Be prepared for large price increases after the 1st year. Also if access is difficult when the service fails you may struggle to get the service back. Waited 3.5 days over a weekend for service to be restored

  • jarede Jared Evans (@jarede) reported

    @Hyperoptic is your service down in the E9 area?

  • silvia_alia Silvia Alia (@silvia_alia) reported

    @Hyperoptic @HyperopticCS no service in my area since 10.30am yesterday,no comms from you to affected customers, no chat available,...Unacceptable service. What are the timescales to restore service?

  • Taz_Angela Taz Angela (@Taz_Angela) reported

    @UbuntuBhoy @Hyperoptic Shocking customer service, installation booked, cancelled half hour before, info credit when live, twitter DM area unserviceable conflicts the email info. Why book an installation if you can't provide the service and your Web page says otherwise. Disappointing poor customer info

  • Taz_Angela Taz Angela (@Taz_Angela) reported

    @HyperopticCS @UbuntuBhoy @Hyperoptic Poor customer service, please update your website so other customers do not have this bad experience, area unserviceable should have been picked up before install date. Not half an hour before install. Disappointing

  • AaronCreweUK Aaroncrewe (@AaronCreweUK) reported

    @hyperoptic I miss your high quality internet connection. How come you have such brilliant connection and customer support when @bt_uk struggle so? Perhaps you can give them a few tips?

  • Manzillion Manzillion (@Manzillion) reported

    @Hyperoptic I've been waiting 20 mins to connect my Internet.... I am a customer... I just want to connect!!!!

  • timeasley Tim Easley (@timeasley) reported

    @craigvmorrison @Hyperoptic Ah yeah my girlfriend has that, just a pity the wifi isn't great, we get about 400/250 on hers unless I stand next to the router, but yeah loads better! Can get BT's 900/100 here but it's suuuuch a pain in the arse to switch over and cancel the others.

  • mufo Murray Forsyth (@mufo) reported

    @JamesHarkin 1/ Look at the recommendations on which magazine. The top three are consistently 'utility warehouse' 'zen' and Plusnet. The bigger names such as sky, bt, talk talk, virgin, now, hyperoptic etc consistently get poor reviews and worse value for money. I've used and recommended

  • mayfishtp paul may (@mayfishtp) reported

    @Hyperoptic my bb has been down all day. I've sent a support ticket at lunchtime, no reply. Whats happening? I'm running out of mobile data. I'm at S11 8FD. Some info and time scales would really be appreciated. Thanks