Hyperoptic outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Mark Sutherland (@markesutherland) reported 15 minutes ago from Sheffield, England

  Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Niman (@OlaminiranA) reported 6 minutes ago

  @Hyperoptic Deeply disappointed by the way Hyperoptics handled my account today. I was given misleading information by a member of staff, which left me feeling deceived. Customers deserve honesty, transparency, and better service than this.

• 
  Gideon Summerfield (@gidster3000) reported 7 minutes ago

  @Hyperoptic myself and several neighbours in W6 having outages in last 24h. Your site status update reports no problems. Also can't seem to get through on the phone and no other way to report a technical issue

• 
  Jamie (@Jamieonthisday) reported 7 minutes ago

  @bt_uk signed up with you because of dreadful comms from HyperOptic yet 20 mins and counting on hold with you. Just as bad.

• 
  Dan🥷 (@_DanJbh) reported 13 minutes ago

  @Simon_Coates @Simon_Whale @virginmedia Pay £20 a month for Hyperoptic and I get 1gb up and down.

• 
  umang shankar (@Umangshankar) reported 13 minutes ago

  Horrible service @Hyperoptic at WD3 straight 2 days of losing work, whose going to pay for it? Follow Up 1 of 1

• 
  justin (@jamsmcp) reported 15 minutes ago

  @Hyperoptic I have had no Internet since Wednesday afternoon. Your team let me know that the earliest available time for someone to come out is Friday afternoon. 48 hours without Internet that literally controls everything plus working from home has been a poor experience 🤧😠😤

• 
  Tom Pickering (@TomPickering) reported 16 minutes ago

  @TheEternalJay @EKOcasts @Hyperoptic Glad but also not...that it's not just me experiencing **** with Virgin. I didn't have any alternatives near where I was at the time 🫠 pretty sure it got me out on a warning list as unreliable due to internet for a while

• 
  🏳️‍🌈 Gavin Barrie 🏳️‍🌈 &✂️TQ+ (@jammach) reported 17 minutes ago

  @AussieBromo I pay £35 in Scotland for 1gig down / 1gig Up from Hyperoptic. Your costs and speeds are shocking.

• 
  Kieron Charles (@MRKCT_) reported 24 minutes ago

  Solid start by @Hyperoptic on providing WiFi in my new apartment. 48 hours later and I’m still left without a connection despite it being “activated”. 30 minute+ wait times to get through to a human being. No actual update or support as to if it is even coming on. FML.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 24 minutes ago

  Still no service but Hyperoptic are in the area so I am hoping this will be resolved today. This is now day 7. Groundhog Day @Hyperoptic @donedgley1 @mariucha77