Hyperoptic outages and service status in Sheffield, England

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

• 
  Mark Sutherland (@markesutherland) reported 47 minutes ago from Sheffield, England

  Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad West (@ChadWestTweets) reported 9 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 10 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

• 
  Tom Pickering (@TomPickering) reported 11 minutes ago

  @TheEternalJay @EKOcasts @Hyperoptic Glad but also not...that it's not just me experiencing **** with Virgin. I didn't have any alternatives near where I was at the time 🫠 pretty sure it got me out on a warning list as unreliable due to internet for a while

• 
  Impossible (@Neverwasneveris) reported 12 minutes ago

  AnY ONE ELESE @Hyperoptic Internet down? #hyperopic

• 
  Envel (@Envel18) reported 13 minutes ago

  @Hyperoptic Reported a broadband fault on Friday. 500 Mbps package, but only 17–70 Mbps download while upload remains around 500 Mbps. Ticket open, no update from Technical Support, and unable to reach support by phone. Please DM me.

• 
  henry (@hjsbaker) reported 13 minutes ago

  What’s going on with @Hyperoptic? We had maintenance that finished, the service didn’t resume, and now the status update is dead?

• 
  Ryan 🤠 (@Slimothy_James) reported 16 minutes ago

  Intermittent speeds as low as 0.35Kbps from @Hyperoptic for the last 3 weeks. Totally unusable service. Somehow the faster and more reliable of the two providers that actually cover my building so I can't switch, otherwise I would. Great job, guys.

• 
  Griffey (@Griffeyfc) reported 17 minutes ago

  What has happened to hyperoptic? Issues after issues as of late

• 
  Cordelliassmile (@Cordeliassmile) reported 18 minutes ago

  @Hyperoptic I’m in Sheffield and your internet has been down for nearly 24 hours now. Your website is also down. What compensation is going to be offered to affected customers?

• 
  pratap singh (@pratapsingh71) reported 20 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive