Hyperoptic

Hyperoptic Outage Report in St Helens, St. Helens, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in St Helens, St. Helens, England 03/17/2026 15:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near St Helens, St. Helens, England

The most recent Hyperoptic outage reports came from the following cities: Liverpool.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool Wi-fi
United KingdomWarrington Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • Toffe3m4n Nick Broadhurst (@Toffe3m4n) reported from Liverpool, England

    @Hyperoptic Afternoon. Broadband service has been down for the last 10-15 minutes in Liverpool - are there issues currently?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • olding80 davo 💙💛🇺🇦🇺🇦 (@olding80) reported

    @Hyperoptic Really should be! I moved from sky because it was slow. You may be fast but you keep going down. No internet again today and no one to talk to either! I need to work and so do others in my building!!!

  • Shan41617142 Shan (@Shan41617142) reported

    @cbrown1230 @Hyperoptic Consider yourself lucky. The service doesn’t work. Internet down. Now 3rd day with no explanation.

  • Shan41617142 Shan (@Shan41617142) reported

    @ZequnCui Same experience here. @Hyperoptic has been down for days with no explanation or end it sight. Worst internet provider.

  • Beesley1Carlie Carlie Beesley (@Beesley1Carlie) reported

    @olding80 @Hyperoptic Only went down once for us, this doesnt sound right and theres always someone to talk to🤨

  • Shan41617142 Shan (@Shan41617142) reported

    @Hyperoptic @HyperopticCS citywide internet down for now 4 days with no update. Any idea when you guys will get your act together? Do I need to go through the work week without internet?

  • KaroGamingg KaroGaming (@KaroGamingg) reported

    @JimboFromYT @SwagYoloBrehYT Increasing bitrate will just put more traffic on the network that's why it jumps to 100ms. My old provider (hyperoptic) let me have 2 diff wi-fi connections on my router, 1 for 2.4ghz and other for 5ghz (diff benefits to each one), it'd separate what your devices are connected to

  • Shan41617142 Shan (@Shan41617142) reported

    @Hyperoptic I nominate #hyperoptic as the worst #internet provider in UK. #isp internet goes down for days (not hours) with no explanation.

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @cbrown1230 @Hyperoptic We are sorry to hear you haven't been provided an active service yet, Christine. As soon as we have an update of use, we will DM you straight away.

  • cbrown1230 Christine (@cbrown1230) reported

    @HyperopticCS Just received a total nonsense Dm. All I need is a replacement box or an engineer visit & can’t understand why a decent company would take 5 days to arrange this. Your customer service & the actual service provide is truly awful and people should avoid @Hyperoptic at all costs

  • samgroots Sam Roots (@samgroots) reported

    Ugh been waiting to speak to someone on the phone @Hyperoptic for over 30min. Your call centre system is terrible! Tell me how long the wait is, or how many ppl there are in front of me in the queue - and get some better hold music!!