Hyperoptic

Hyperoptic Outage Report in Pontefract, City and Borough of Wakefield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Pontefract, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Pontefract, City and Borough of Wakefield, England 03/11/2026 11:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • J50162897 RTX Searcher 3060ti (@J50162897) reported

    @virginmedia your router is dreadful 😡 and keeps seemingly randomly dropping connection despite the white light staying on. I have an online interview coming up. How can I get in touch with your twitter customer support team? Hyperoptic have much better deals right now

  • _GingerrA_ Ginger (@_GingerrA_) reported

    Hyperoptic has served my place satisfactorily for the past year and I’ve recommended to lots of friends. But for the last week, I’ve lost connection and even an engineer came in today, the problem seemed hard to locate. I’m working at least half time from home so… @HyperopticCS

  • MadRainbowLtd David Dowle (@MadRainbowLtd) reported

    @Hyperoptic 14 days now with no phone service with a medical need for it. You replied to@one out of 18 chasing emails. Your phones have wait times of up to 1 hour. How do I get someone’s attention? You seem understaffed?

  • dhuelsermann Dirk Huelsermann (@dhuelsermann) reported

    @Hyperoptic and @BatterseaPwrStn why is the internet connection down for ONE day ? #neverOrdinary @BatterseaPwrStn isn’t it ?

  • ToytownBandit Simon Blake (@ToytownBandit) reported

    @HyperopticCS @DJAwesomeWells @Hyperoptic Temple Meads old market area is still down

  • ArtyNeBruh Arty(om) (@ArtyNeBruh) reported

    @SternabR6 If we are talking about home internet I am using Hyperoptic and never had issues with it so far.

  • joemerriman_ Mezz (@joemerriman_) reported

    @Hyperoptic hi has your internet gone down in Birmingham?

  • BB23764309 B B (@BB23764309) reported

    Absolutely awful service from @Hyperoptic. After now 49 days of waiting for installation, I’ve just been told by one of their agents ‘all we can do is wait’. Terrible.

  • ananthjk Ananth.J.K (@ananthjk) reported

    I was just told it not going to resolved for few more days. How is this okay? Even after the physical installation some of your system is preventing activation because of a small issue, which is causing delays for almost a week for customers. @Hyperoptic

  • krishero1 Krishna (@krishero1) reported

    @HyperopticCS @Hyperoptic - when will i get internet back(Peckham Rye SE15 area) ?, if anyone working at HyperOptic please provide some update ?, even stone age people can fix the issue in days but HyperOptic….,