Hyperoptic Outage Report in Pontefract, City and Borough of Wakefield, England
No problems detected
If you are having issues, please submit a report below.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
-
Internet (72%)
-
Wi-fi (14%)
-
Total Blackout (11%)
-
E-mail (2%)
-
TV (1%)
-
Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr Trappenstein
(@MHalberstram12) reported
@Hyperoptic I’ve called up 6 times since March and you still haven’t resolved my issue. Disgraceful service. Constantly advise me to call back so I waste my time and get no update.
-
JaysBees
(@jaybee_ms) reported
@MHalberstram12 @Hyperoptic That’s terrible. Big themselves up about being best …… but actually when I comes to honouring promises they are very much not the best.
-
Justin Abbott Chalew
(@ttobba) reported
Hi @Hyperoptic, I've had your "service" for over a year. Except it's never worked. I complain and get shuffled around from customer service to engineering, and then the ticket just gets closed. You take my money every month, but I don't have any internet from @Hyperoptic. Help!
-
Orchard_Man
(@Turnditch_Man) reported
First sort out Full Fibre to the homes!! Labour has dropped the ball on this issue. (March 2025 figures) "Premises passed" is not the same as "service available" Premises Passed (million) % Share of UK Premises* BT/Openreach 17.1 m ~52% CityFibre 4.0 m~12% Netomnia (YouFibre) + Brsk 2.03 m ~6% Virgin Media (RFOG) 1.7 m ~5% Nexfibre (Virgin Media O2) 1.6 m ~5% CommunityFibre 1.5 m ~5% Hyperoptic 1.2 m ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) ~14% Overall about 77%
-
Mika Sharma
(@MikaSharma7) reported
@FPL__Raptor @Hyperoptic Feel free to vent about life more often Ross, esp. if the off-season, we are here for support! Internet companies can be annoying to deal with. I'm sorry for the inconvenience.
-
Alex
(@axscott2703) reported
@FPL__Raptor @Hyperoptic If it helps, I have Hyperoptic (moved in 6 months ago) and the internet is fantastic. No outages and very fast (and very well priced). I luckily didn't have any issues with setup so you might just be unlucky unfortunately
-
Christopher Golds
(@chrisgolds) reported
@johnrahers @Hyperoptic Oh my goodness. That is so bad! What poor service. Doesn't sound good at all.
-
Oluseye Farodoye
(@seyefaro) reported
@Hyperoptic is seriously messing with my work. Getting download speeds of 1Mbps when you’re paying for 1Gig is unacceptable. Spoke to customer support and they’re asking me plug a cable to test. Where am I supposed to find a computer with an Ethernet port?
-
Caro Morales
(@caromorales07) reported
According to @MartinSLewis market website, @Hyperoptic has a really good service. I hope they really comply with what the offer.
-
John Aguirre Gonzalez
(@jjohnag) reported
@Hyperoptic Very unstable connection in SW15 6DP for two consecutive days, is there an issue in this area?