Hyperoptic Outage Report in Pontefract, City and Borough of Wakefield, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in Pontefract, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (72%)

2. 

   Wi-fi (13%)

3. 

   Total Blackout (12%)

4. 

   E-mail (2%)

5. 

   TV (1%)

6. 

   Phone (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Patricia Muñoz-Escalona (@pme269) reported a minute ago

  @Hyperoptic worst customer service ever. 1h on phone to connect and nothing. Changed to chat, position 11, 45min wait, when reached position 2 a message appeared stating click to reconnect. It happened twice. Need my internet NOW.

• Ashita Kaura (@ashita__k) reported 4 minutes ago

  @Hyperoptic Worst broadband service experience ever. Waited 25 days to get a new connection, booked an appointment but their system assigned no engineer. They can’t even rebook and cannot resolve this issue since so long.

• Murad Ahmed (@MuradAh06758081) reported 5 minutes ago

  @Hyperoptic if you're looking for long waits to get through to customer service, poor customer service, no communication, to be ignored and left pulling out your hair. This is the company for you. Hyperoptic - what a pathetic excuse for a company.

• HyperopticCS (@HyperopticCS) reported 9 minutes ago

  @cb33scotland Hi, we assure you that Hyperoptic never ignores issues! We provided more info in DMs, check them, please. 🙏

• Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 9 minutes ago from Harrow Weald, England

  Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• Malav Bateriwala (@bigmb_007) reported 9 minutes ago

  @AllyMunira @virginmedia @Hyperoptic They did start service this April in my building with 50% cost and same speed, but i already have 18 months contract so can't do anything. Since 3 months, a lot of problems have started on Virgin.

• HyperopticCS (@HyperopticCS) reported 13 minutes ago

  @GreatArtandDes1 @Hyperoptic Oh no! We are so sorry to learn that the issue appears to be ongoing! We checked, and it looks like our engineers are estimating that the connection will be restored by early afternoon! Thanks for hanging in there, we appreciate your patience and understanding!

• satya prakash (@prakashsatya8) reported 19 minutes ago

  An amazing company @Hyperoptic has not been able to activate internet services even in one month. So many emails and calls but no luck. What a wonderful service.

• Adam Patel (@adamypatel) reported 19 minutes ago

  @Hyperoptic @HyperopticCS - You are aware of the outage at One Eighty Stratford, but it's been close to 16 hours. When will you have us back online?

• lleigh (@latishaleighx) reported 20 minutes ago

  @Hyperoptic @HyperopticCS the worst experience so far with u and it’s been 2 days !!!!!