Hyperoptic

Hyperoptic Outage Report in Pontefract, City and Borough of Wakefield, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Pontefract, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Pontefract, City and Borough of Wakefield, England 02/01/2026 02:05

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • digfor_andy Andy Jackson (@digfor_andy) reported

    @Hyperoptic what has happened to your customer service? You used to be so good but each of the 4 people I’ve spoken to over the past week have been incredibly rude and unhelpful! All your infrastructure is installed yet I’m continually being fobbed off about no availability

  • G_Old_M G_OLD Man (@G_Old_M) reported

    As a @Hyperoptic customer, going from telephone broadband to cable (optic) I don’t see any difference in speed & as far as quality of service until I need to contact you, I know nothing about that but am happy to rate you 1 star on any review ,if you so WISH

  • cmtrimby Christopher Trimby (@cmtrimby) reported

    @Hyperoptic apparently some members of your team have just been to 2 Hardwicks Square (SW18 4HU) and now my internet is not working.

  • TheresaIsSleepy Theresa (@TheresaIsSleepy) reported

    @littleroshroom @virginmedia That’s awful! I’m so sorry to hear. We switched to hyperoptic at our last move. So much better - hope they fix

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @EastCyclist We checked and confirmed with our team that these are not Hyperoptic vehicles, and they appear to belong to CA Telecom, so it might be best to get in touch with their support team using the number stated as an emergency contact. We hope it all gets sorted out for you! 💙

  • cmtrimby Christopher Trimby (@cmtrimby) reported

    @HyperopticCS @Hyperoptic See above! FIX THE ISSUE!

  • jmac99x John Macdonald (@jmac99x) reported

    @Hyperoptic @Hyperoptic @HyperopticCS for weeks I have been trying to get services after championing installation in our building. Cables in. Boxes in place. No service, no contact. Are you usually so useless?

  • broilogabriel Gabriel Broilo Luz (@broilogabriel) reported

    @HyperopticCS @Hyperoptic The issue has not been resolved, I still don't have broadband and that message is still showing in my account with no further explanation of the said issue.

  • puncharama Christopher (NOT Chris) (@puncharama) reported

    @gingertrvlguru @strutcakes @virginmedia I tried to get virgin network extended to my building… too difficult. Had Hyperoptic install FTTP (over Openreach) and get 900mg

  • Dawning_of_Dusk 🇵🇸 Dawn (@Dawning_of_Dusk) reported

    @HANCXCK @Hyperoptic @virginmedia Called virgin media even though they constantly **** their customers. What a lie.