Hyperoptic Outage Report in Pontefract, City and Borough of Wakefield, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Bubley
(@disruptivedean) reported
Wholesale - BDUK contracts mandate this Vouchers programme is more retail-focused. Gigaclear guy likes it a lot, as it’s customer oriented Hyperoptic - “it’s not a silver bullet”. Issue is that the 4-5 major retailers are not a fan of *buying* it (ie BT, Sky, TalkTalk, VM, VF)
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HyperopticCS
(@HyperopticCS) reported
@mangotango333 @Hyperoptic Lauren, we're sorry to see that you waited this long to speak to our support. We've just messaged you, so feel free to check it out anytime. Thanks.
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HyperopticCS
(@HyperopticCS) reported
@latishaleighx @Hyperoptic Hi Latisha! We are sorry for the long wait for our reply. We have responded to your DM and provided all the details regarding this particular case. We are sorry we can't help more from our end, and we hope that the engineer's visit tomorrow will sort it all out!
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lleigh
(@latishaleighx) reported
@Hyperoptic @HyperopticCS can someone please respond to my DM and consider our issue a high priority!! !!!
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Kester Mann
(@kestermann) reported
Hyperoptic CEO Dana Tobak criticises moves by rivals to raise prices mid contract. Says it puts customer trust at risk and hurts the industry. “People should not be surprised to see 10% tariff increases”. #ConnectedBritain
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The Avatar
(@AvatarNino_) reported
@Hyperoptic offered me a plan making me switch from BT where I was getting 200mbps minimum and I’m now getting 14.4-16.5mbps when I was told I’d be getting 350-500mbps. I feel so scammed right now, was on hold for 45 minutes then they put the phone down.
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Robert Schilling
(@mrskull73) reported
@Hyperoptic Getting you on the phone is impossible, waiting times are crazy. The same with chat. Also, why can't I install my service and why do you say you don't have installers available in West London? How can I be confident in choosing your service if you are unreachable?
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JJ
(@LL_8181) reported
@HyperopticCS @Hyperoptic your customer care services are too poor. Been trying to talk to your customer care representatives for 3 days now and all efforts have been a waste. Tiring tbh!
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Cristina
(@sendhelpformom) reported
@HyperopticCS Day 4 no internet. @Hyperoptic idk what kind of business your running but this is unacceptable. No company I’ve ever had has just ignored a problem like you have. Absolutely horrible service.
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Adam Patel
(@adamypatel) reported
@Hyperoptic @HyperopticCS - You are aware of the outage at One Eighty Stratford, but it's been close to 16 hours. When will you have us back online?