Hyperoptic

Hyperoptic Outage Report in Pontefract, City and Borough of Wakefield, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Pontefract, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Pontefract, City and Borough of Wakefield, England 02/28/2026 21:30

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Martinned81 Martin 马丁 Holterman (@Martinned81) reported

    At some point an engineer arrived to set up the physical infrastructure at my new flat. Very nice and competent. But he was here for 3 hours, and he spent most of that time on the phone with a @Hyperoptic call centre trying to get a signal through the cable he'd just put in.

  • jcceltic Sir Digby Chicken Ceasar (@jcceltic) reported

    @TRealSlimJadey @HyperopticCS They now refuse to proceed to resolve UNLESS I test the speed using a laptop ( which I don’t have ) that is connected via Ethernet to their router 👀👀👀. Running out of patience now Hyperoptic, it’s YOUR problem not mine, now any chance I can get the service I pay for ie, 500Mb

  • muaythaidevil Simon 💙 (@muaythaidevil) reported

    If you thought BT or Virgin had bad customer service, well they have nothing on @Hyperoptic who failed to attend to install new broadband. No contact whatsoever, it took nearly 6hrs to speak to someone who then couldnt tell me what happened & all support tickets not answered.

  • bettyo1976 Bethan Ovens (@bettyo1976) reported

    @NickHulin @HyperopticCS @Hyperoptic Was it fixed? I'm TW9 and mine also went down on the 25th but yet to be sorted out (despite emails and Live Chats).

  • F1Danii Danielle (@F1Danii) reported

    @blackamnesias @HyperopticCS I hope it is resolved soon, but wouldn't hold your breath. They are also terrible at providing ETA, had 2 stints of downtime this month. First was 11 days and now on day 4. Hyperoptic have no idea when this will be fixed but assure me it is in hand...

  • BoyGeekDrone BoyGeekDroneperidone (@BoyGeekDrone) reported

    @HyperopticCS @Hyperoptic Can I have an update about the service disruption in Glasgow?

  • VincentAFabri Vincent Fabri (@VincentAFabri) reported

    @Hyperoptic @HyperopticCS signed up on 8 Aug, took over 2 weeks for router to arrive. Now can't activate my router because of network issue and I am not being told how long this will take to fix... seriously considering terminating my contract. Worst broadband in the UK by far.

  • Martinned81 Martin 马丁 Holterman (@Martinned81) reported

    But never mind, my broadband at the new flat now worked, and that's all I really care about. @Hyperoptic can sort out everything else without me.

  • heymandar mandar mane (@heymandar) reported

    @Hyperoptic it takes less than a week for you'll to install but 1 month to cancel service ? Why does it take 1 month for you'll yo cancel service?

  • Batteryhq Andrew Lanxon (@Batteryhq) reported

    Called @Hyperoptic to upgrade plan. Call answered immediately. Was on the phone for all of two minutes and left happy with a good deal. This is how all customer service should be.