Hyperoptic outages and service status in Pontefract, England

Problems in the last 24 hours in Pontefract, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Pontefract, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontefract, England

The most recent Hyperoptic outage reports came from the following cities: Barnsley, Leeds, Normanton, and Wakefield.

City	Problem Type	Report Time
Barnsley	Internet	2 days ago
Leeds	Internet	14 days ago
Normanton	Internet	16 days ago
Wakefield	Internet	30 days ago
Leeds	Internet	6 months ago
Leeds	Internet	1 year ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Bailey (@PBailey71973) reported 12 seconds ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  thinkbroadband.com (@thinkbroadband) reported 15 seconds ago

  @AbPMet Hyperoptic have told us this wouldn't be related. Please contact their support (or DM us your details (name, e-mail address you use with Hyperoptic, postcode and flat number) and we'll ask them to look at it).

• 
  vsquad22 (@StainYNWA) reported 2 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  KusariNinja 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@KusariNinja) reported 3 minutes ago

  @jammach @theashrb @Hyperoptic I used to use hyperoptic. Their service was very unreliable. A few xmas's so we were without internet for over a week due to not having access to the cabinet on our estate. We're with community fibre now which has been much more reliable (and faster)

• 
  J Jack (@joyjack) reported 7 minutes ago

  @Hyperoptic what's the issue now? 24 hrs unstable network without notice is cruel.

• 
  Lunens (@Lunens__) reported 8 minutes ago

  goddamn Hyperoptic in the UK just mogged Sky right off my internet subscription, cut 20 pounds off the cost of my internet, and are installing their magic fibre on a Sunday. that's service.

• 
  Kurt Robson (@KurtRobsonn) reported 11 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf

• 
  Tom Pilla (@tpilla) reported 13 minutes ago

  @CryptoCap97 @jamesjnicholls @Hyperoptic Yep, I spoke to them at 1pm and asked the service rep a) how widespread it is; he said about 1,000 customers in west London (I’m in queen’s Park) and b) suggested that he connect with their social media team to start communicating about this an updating their users.

• 
  Flowerbomb212 (@Flowerbomb212) reported 14 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  Skeen (@Softs0ff) reported 15 minutes ago

  @Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!