Hyperoptic outages and service status in Northampton, England

Problems in the last 24 hours in Northampton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Northampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Northampton, England

Latest outage, problems and issue reports in Northampton and nearby locations:

• 
  Stamford Hill Estate (@FOSHgardens) reported 3 minutes ago from Everdon, England

  Message from @Hyperoptic: “There have been a number of technical issues which have prevented us from making this site live, including a blockage in the Openreach primary connection, and an issue with the nodes. 1/2

• 
  Stamford Hill Estate (@FOSHgardens) reported 44 minutes ago from Everdon, England

  These issues are now nearing resolution. We anticipate that, barring any further technical issues, Hyperoptic will switch the service on by week ending 16 April 2021” 2/2

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graham Hesketh (@Hesketh_GD) reported 45 seconds ago

  @Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.

• 
  Mark Hills (@markhills205) reported 2 minutes ago

  @Hyperoptic Extremely poor installation & repair service. Cable left unsecured → chewed through. Engineer “fixed” with tape, then a junction box that fell off the wall. Business disrupted, extra costs for mobile data. Why should I stay? Compensation? #HyperopticFail

• 
  Janaka Abeywardhana (@janaka_a) reported 4 minutes ago

  @Hyperoptic for those implying it's pretty obvious that there was a big issue. not it isn't. - automated voice didn't tell me, rather asked a million questions - network status on website says no issues. a long queue doesn't tell me anything.

• 
  Neil (@NRManc) reported 6 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

• 
  Marcelo Hidalgo (@mhmnat1) reported 7 minutes ago

  @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

• 
  cache crab (@cachecrab) reported 11 minutes ago

  my internets been down for what feels like hours @Hyperoptic why

• 
  Donato Capitella (@dcapitella) reported 13 minutes ago

  @Hyperoptic having another outage within 1 month ...

• 
  Andrew Schauerman (@asreds) reported 19 minutes ago

  @lucianochirico @Hyperoptic @Hyperoptic this is outrageous, pull your finger out and fix the problem before you loose all your ADA Gardens customers.

• 
  M. (@mariucha77) reported 21 minutes ago

  @Neverwasneveris @Hyperoptic 6 days without service in SE london

• 
  pratap singh (@pratapsingh71) reported 25 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive