Hyperoptic outages and service status in Northampton, England

Problems in the last 24 hours in Northampton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Northampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Northampton, England

Latest outage, problems and issue reports in Northampton and nearby locations:

• 
  Stamford Hill Estate (@FOSHgardens) reported 31 minutes ago from Everdon, England

  These issues are now nearing resolution. We anticipate that, barring any further technical issues, Hyperoptic will switch the service on by week ending 16 April 2021” 2/2

• 
  Stamford Hill Estate (@FOSHgardens) reported 53 minutes ago from Everdon, England

  Message from @Hyperoptic: “There have been a number of technical issues which have prevented us from making this site live, including a blockage in the Openreach primary connection, and an issue with the nodes. 1/2

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Griffey (@Griffeyfc) reported 4 minutes ago

  What has happened to hyperoptic? Issues after issues as of late

• 
  Sam (Flower Girl) Jennings (@flowergirl_lon) reported 9 minutes ago

  @Hyperoptic my internet is showing as connected, but there’s no signal. It’s also saying it’s fine on your website. It is not fine. I have done all the troubleshooting to no avail and every time I try & call you it disconnects. HELP!

• 
  Motoke of Lagos (@Motoke_OG) reported 11 minutes ago

  Hyperoptic would be the death of me. They’re the only ones that are giving me trouble sigh.

• 
  Adam Piper (@bitwog) reported 13 minutes ago

  @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

• 
  NotSteve (@NotSteveMusic) reported 14 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  ᴄᴍ. (@charliemensah) reported 15 minutes ago

  I might have to cancel this @Hyperoptic account.

• 
  Iain Miller (@millimeep) reported 15 minutes ago

  @Hyperoptic internet has been down in Pimlico since yesterday evening, the last update was that an engineer was attending at 12:05 nearly 4 hours ago. What's happening?

• 
  яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported 17 minutes ago

  prices mid-contract," he said. "Switching broadband provider can save you an average of £203 on your broadband bill, and it has never been easier." Hyperoptic told Money it was committed to "clear, fair and transparent pricing, while delivering a reliable full fibre broadband

• 
  Tony Costanza (@BarryDavid69562) reported 18 minutes ago

  @Hyperoptic no internet and no updates for over 6 hours in WC1X 9HF - simply “hopefully it works soon”. What is going on - give your customers transparency on issues and estimated time of fix. This is unacceptable

• 
  root3vil (@root3vil) reported 19 minutes ago

  @Hyperoptic is there a planned outage that you haven’t informed about? get your **** together, fix my internet!