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Hyperoptic

Hyperoptic outages and service status in Northampton, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Northampton, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 50% Internet (50%)
  • 50% Wi-fi (50%)

The latest reports from users having issues in Northampton come from postal codes NN1 and NN5 .

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Northampton, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Northampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Northampton, England

The most recent Hyperoptic outage reports came from the following cities: Northampton.

CityProblem TypeReport Time
Northampton Internet 20 days ago
Northampton Wi-fi 23 days ago
Kettering Internet 1 year ago
Northampton Internet 1 year ago
Kettering Internet 1 year ago
Kettering Internet 1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Northampton, England

Latest outage, problems and issue reports in Northampton and nearby locations:

  • FOSHgardens
    Stamford Hill Estate (@FOSHgardens) reported from Everdon, England

    These issues are now nearing resolution. We anticipate that, barring any further technical issues, Hyperoptic will switch the service on by week ending 16 April 2021” 2/2

  • FOSHgardens
    Stamford Hill Estate (@FOSHgardens) reported from Everdon, England

    Message from @Hyperoptic: “There have been a number of technical issues which have prevented us from making this site live, including a blockage in the Openreach primary connection, and an issue with the nodes. 1/2

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • stewartone1
    stewart (@stewartone1) reported

    @Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!

  • karenthompson52
    karen thompson (@karenthompson52) reported

    @Hyperoptic Disgusting service from Hyperoptic. Had it installed yesterday and zero internet. Loss of service light flashing red. Can’t use my lighting, heating or front door intercom. Hanging on to call for 30 mins still not through. No response to my emails.

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    @mariucha77 @Hyperoptic @donedgley1 Day 2 of no service. It’s like Groundhog Day!

  • jonsac
    Jonathan Sacerdoti (@jonsac) reported

    After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

  • mariucha77
    M. (@mariucha77) reported

    @lulu_veganx @Hyperoptic @donedgley1 I’m having the same issue

  • alexnixon_uk
    Alex Nixon (@alexnixon_uk) reported

    Naively thought @Hyperoptic was a pretty cool but nope, you automatically roll onto a terrible value plan and are forced into a tedious back-and-forth chat with customer service to change. I'm sure it makes financial sense but man that's a scummy approach to making money

  • SonicTheHaggis
    SonicTheHaggis (@SonicTheHaggis) reported

    @Hyperoptic day 4 of no internet… WTF???

  • unnat_619
    Unnat (@unnat_619) reported

    Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

  • hopper70
    neil gorringe (@hopper70) reported

    @TomThornhill_2 @Hyperoptic On our street Hyperoptic seems to be working for some houses but down for others, so guess it’s quite random

  • NRManc
    Neil (@NRManc) reported

    Logged a formal complaint about breach of GDPR with @Hyperoptic and after a 3 week delay I receive an AI generated response (which can’t even figure out my name) which pretty much says we have no idea who you are so **** off. Appalling