Hyperoptic outages and service status in Leicester, England

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Thomson (@gregthomson31) reported 3 minutes ago

  another hot day means @Hyperoptic is down again

• 
  stewart (@stewartone1) reported 6 minutes ago

  @Hyperoptic Any chance you guys can answer your phone line or chat or emails?!? Very poor customer service!!

• 
  Jean-Paul Percival (@joyjppercival) reported 7 minutes ago

  @Hyperoptic 16 hours no service, no updates no respond to chat and call. Most useless service provider ever.

• 
  Xeu (@Xeu_uk) reported 9 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Gregor_Masterton (@GregorMasterton) reported 11 minutes ago

  Good god @Hyperoptic are absolutely tragic. Over 48 hours no service and solving world hunger would likely be easier than getting in contact with customer service. Complete shambles

• 
  JO (@Iijo__9) reported 12 minutes ago

  @Hyperoptic My router has had a red Internet light for over 3 hours. I’ve power-cycled it several times, but the Broadband light is green and the Internet light stays red.. could you help please?

• 
  amy (@amy35672408) reported 12 minutes ago

  BT openreach van outside my flat earlier, and now suddenly there's no WiFi on my network #hyperoptic ... if openreach broke something I want compensation. I'm working from home! Not ok! @Hyperoptic

• 
  Mattia Righetti (@matttrighetti) reported 13 minutes ago

  @Hyperoptic all good? Service has been down for hours now

• 
  Jordan🇩🇲 (@JordyOnside) reported 16 minutes ago

  @diptyquer @Hyperoptic For the best! I must of been 1 of the first to call and they haven’t got a scooby. Useless now I’m hearing potentially 48 hour outage

• 
  Neil (@NRManc) reported 24 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints