Hyperoptic outages and service status in Leicester, England

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MCFC Latino (@MCFC__Latino) reported 6 minutes ago

  @StevenMcinerney @Hyperoptic Are you on 2.4 or 5 GHz network? Maybe you’re on 5 GHz and the laptop antenna doesn’t recognize the band, I’m not sure if the 2014 MacBooks have 5GHz connectivity, but the original PS4 doesn’t for example, and they both released in similar times, worth checking out, cheers

• 
  kwak (he/him/his) (@k_w_a_k) reported 7 minutes ago

  @Timothy_Green @StepAwayPlease @SkyUK I switched to Hyperoptic for my broadband, as soon as it was available round my way. Had it maybe 18 months, no issues.

• 
  Dr Nick Hazel (@DrNickHazel) reported 8 minutes ago

  Don't choose @Hyperoptic if you need a dependable service. For 2nd month in a row, I have maintenance resulting in loss of connectivity for 3 hours during the day. @HyperopticCS don't even refund their users for the inconvenience. They may be fast but unreliable. Not impressed.

• 
  Angelica Matota (@angelica_matota) reported 9 minutes ago

  @virginmedia I have received a bill for £214.20 and it has gone up to £277 today. Since 11/2/21 I haven’t been provided a service from virgin because my phone line was transferred to hyperoptic. When I mentioned this virgin asked me to pay £140 to deactivate the account.

• 
  mark. (@pretendasaur) reported 14 minutes ago

  My @virginmedia has been out for almost 12 hours now. And will probably be out for another 12. God I hate them so much. Sending out help requests from @GNetworkComms and @Hyperoptic to serve more of London. I beg you.

• 
  Robbo (@andy751992) reported 14 minutes ago

  Shout out to @Hyperoptic. Unbelievable service.

• 
  HyperopticCS (@HyperopticCS) reported 17 minutes ago

  @Kyleyuu We truly are sorry, Kyle. For that reason, we also provide monthly rolling. We do offer the possibility of transferring the service to your new location free of charge, so if you are moving somewhere serviceable by Hyperoptic, we'd gladly transfer your service there!

• 
  RomanS 🇬🇧🇪🇺 (@RSPshout) reported 17 minutes ago

  @rudybonnier @HyperopticCS @Hyperoptic I've had 30 minute call with them. They're sending engineers out again tomorrow morning should be here 8am. There is an ongoing problem with our fuse cupboard in our building. 26 customers are affected. I've requested compensation which they're declining as not a consecutive 48

• 
  AtM0StF34r (@AtM0StF34r) reported 17 minutes ago

  @HyperopticCS @Kyleyuu He’ll now have had a bad experience with you, which is being tweeted about, he won’t recommend you to others due to this and probably in future will not return as a customer, is it not worth the cancellation fee to bring this to a satisfactory conclusion.? #Hyperoptic

• 
  Lloyd (@LloydLabs) reported 17 minutes ago

  5th day now without internet with @Hyperoptic, sent a replacement router on Friday and still not here. Apparently the service is great, only if I had a router to actually *use* it.