Hyperoptic outages and service status in Leicester, England

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vsquad22 (@StainYNWA) reported 7 minutes ago

  @Hyperoptic Definitely not hyper reliable. London, NW10 has dropped to 2Mbps even though I paid for 1Gb. I've been on hold with tech support for 45 minutes and then the connection mysteriously drops out. Get it sorted for goodness sake! Cheap prices = poor service

• 
  One.piece.fun (@Onepiece16601) reported 12 minutes ago

  @Hyperoptic my internet down from yesterday 12 November 2025. Any idea when it will be back up? Status search on your website doesn't seem to work 💔😡

• 
  Paul Bailey (@PBailey71973) reported 12 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Jordan🇩🇲 (@JordyOnside) reported 16 minutes ago

  @AhnafM9197 @liam_richards @Hyperoptic Won’t be for long… it’s completely down

• 
  Ashwin Lokare (@AshwinLokare10) reported 18 minutes ago

  Unbelievable that this @Hyperoptic outage has dragged on for over 24 hours. Completely unacceptable.

• 
  Liam Richards (@liam_richards) reported 23 minutes ago

  @KurtRobsonn @Hyperoptic 48 hours.... 😭 Remote working tomorrow should be fun. Compensation, it's something ridiculous like £10 a day after 48 hours no service after reporting it.

• 
  RoseyD77 (@RoseyD77) reported 24 minutes ago

  @Hyperoptic Amazing. Got hyperoptic less than a week ago... it's been down all day. No updates. Now have to pay to work outside of my home tomorrow, take time off work and still nothing from you. Not a great start. Might be the end of a very short relationship.

• 
  Esther (@EstherAkinRN) reported 27 minutes ago

  @MartinSLewis Sky broadband wouldn’t budge for slow speeds very expensive so went Hyperoptic’s for less than half the price and much faster

• 
  Elizabeth (@Elizabe80680425) reported 30 minutes ago

  @gunjanarora001 @Hyperoptic Yes it’s down many places

• 
  Jesse Redman (@LFCBiiiiiiiitch) reported 32 minutes ago

  @Hyperoptic you are down