Hyperoptic

Hyperoptic Outage Report in Leicester, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Leicester, England 02/18/2026 11:35

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • samb1729 Sam B (@samb1729) reported

    It's been 18 hours since I last had a functioning @virginmedia internet connection. Third total outage in a week. @Hyperoptic I'm begging you to come take their business

  • GlueWhichBinds Mark Kelly (@GlueWhichBinds) reported from Walthamstow, England

    @jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.

  • snagsf1 Bob (@snagsf1) reported

    @Hyperoptic I'd love to know how you can claim to be BB provider of the year 2023 (it's April, grow up)? Especially as I'm paying you £50 a month for a dogshit service that buffers all over the shop on every. single. clip. I play on my phone. Utter garbage.

  • Burnzyyyyyy Daniel Burns (@Burnzyyyyyy) reported

    @Hyperoptic there was a problem installing the fibre at my property last week. I've still had no update when the engineers will be back. And to top it off I've had the email to tell me my bill will be ready for next week for the internet that I haven't had yet...

  • kamuddin1 HAMMY (@kamuddin1) reported

    Hyperoptic has no internet I’m in Islington is anyone else having issues

  • suddenlyjoseph Joseph Martin (@suddenlyjoseph) reported

    Alright gays - what Virgin alternative fibre only, no phone line required, internet service providers can I look at with comparable speeds pls? Community Fibre and Hyperoptic aren’t in my area yet. Currently supposed to get gigabit speeds…

  • cherrie2502 A. Cherrie 🇺🇦 (@cherrie2502) reported

    @Hyperoptic hi, are your phone lines down? I’m trying to activate my broadband and none of the numbers I’m using are connecting including 0333 332 1111. Help please!

  • GGeeGuardian Golly gee (@GGeeGuardian) reported

    @Benjjjyy @TalkTalk My mum's never had a good experience with them and has always had issues with their service and customer service. I personally recommend hyperoptic as a new provider I've had them for 2 years and only lost service once and they let me know ahead of time I'd lose it.

  • droler Olly (@droler) reported

    @ianvisits @Hyperoptic They are laying cables in my street. Notwithstanding this incident would you recommend them? I'll be switching broadband in the summer because Virgin are rising prices.

  • khc_the_great king hay cheong (@khc_the_great) reported

    @Hyperoptic customer support really need some work. Internet down more than a week and still no realistic time frame to get it fixed! Sure to say I won't be renewing the contract.