Hyperoptic outages and service status in Leicester, England

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil (@NRManc) reported 8 minutes ago

  Hi @Hyperoptic I’ve received a personally addressed letter from you. I have no idea where you have obtained my name and address but I have never given you permission to use this data. Please provide a link to your data protection complaints

• 
  T (@t0pe_t) reported 10 minutes ago

  Hyperoptic smh Fix up

• 
  Lidia Cantele (@CanteleLidia) reported 10 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  Marcelo Hidalgo (@mhmnat1) reported 11 minutes ago

  @Hyperoptic what’s going on with your service? You said maintenance this morning from 9am to 1pm (4hours) it’s 3:17 and still no service! Last time you made a “maintenance” I lost my service for 4 days!! 😡😡😡😡

• 
  Iain Miller (@millimeep) reported 12 minutes ago

  @Hyperoptic internet has been down in Pimlico since yesterday evening, the last update was that an engineer was attending at 12:05 nearly 4 hours ago. What's happening?

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 14 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 Day 2 of no service. It’s like Groundhog Day!

• 
  J Jack (@joyjack) reported 16 minutes ago

  @Hyperoptic What's the issue now? This is really tiring to deal with all it time. Please fix asap.

• 
  Tushar Tony (@TusharTony) reported 16 minutes ago

  @Hyperoptic Most useless broadband service ever #hyperoptic

• 
  Tia (@justforumrah) reported 17 minutes ago

  @Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.

• 
  Di Kong (@dikong87) reported 23 minutes ago

  @Hyperoptic my internet is down. I’m in SE3 area in London.