Hyperoptic outages and service status in Leicester, England

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 7 minutes ago

  Nothing today - still no service! @donedgley1 @mariucha77 @Hyperoptic

• 
  Adam Piper (@bitwog) reported 9 minutes ago

  @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

• 
  Ralphyy (@RalphyyR6) reported 18 minutes ago

  @MrRoflWaffles This was me with sky and we changed to hyperoptic same day and never had a problem. Could be area based

• 
  Haych (@haych13_) reported 18 minutes ago

  @Linkifi_ @Hyperoptic Same, it came back for 10 minutes then went offline again, 8 hours without internet when you WFH is ridiculous They need to sort their **** out

• 
  MV (@d039043) reported 20 minutes ago

  @Hyperoptic Your phone support is a joke..57 mons on hold and still waiting…all for wanting to cancel my account

• 
  Unnat (@unnat_619) reported 22 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Rose 🌹 (@RoseOfSeraph) reported 24 minutes ago

  @DeathlyAcorn Had such bad experiences with Virgin and Sky. TalkTalk were okay but then they started jacking their price up. I went with Hyperoptic this year and it's been ******* brilliant

• 
  Don Edgley (@donedgley1) reported 24 minutes ago

  @mariucha77 @lulu_veganx @Hyperoptic Day 5. Supposedly they found the failed node yesterday but didn't fix it. They told me that they will be back trying again at 10am today. Incredibly slow

• 
  Mr Direction (@swestzeta) reported 25 minutes ago

  @Hyperoptic still no internet and no communication from you as to when (or if) I will. You market yourselves as great customer service - which, so far, has not been my reality 😡😡

• 
  Rob 🇺🇦 (@rsjhayes) reported 25 minutes ago

  @it_is_fareed and hyperoptic went down in my area after the first goal. shocking