Hyperoptic

Hyperoptic Outage Report in Leicester, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Leicester, England 11/23/2025 01:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • rupechat rupesh.eth (@rupechat) reported

    @Hyperoptic All well and good but pointless if your engineers literally unplug me for no reason and can’t come back to fix it for days… shocked really shocked that this can be allowed

  • glitchcrab Simon Weald (@glitchcrab) reported

    @Hyperoptic @Daily_Express That's great, but the vast majority of us aren't able to get your service. I'd ditch BT in a heartbeat if I could.

  • kevtrav Kevin Chua (@kevtrav) reported

    @HyperopticCS Day 5: Called in again & was told they will look into this again *soon*. And when asked to qualify 'soon', CS guy said in 1 - 2 days. This from "pls wait 15 min to activate" It'll be 1 week of no internet service by then. What a joke. @Hyperoptic #internetdown

  • charlesmartelfr ★彡 Charles Martel 732 彡★ (@charlesmartelfr) reported

    @HyperopticCS @rupechat @Hyperoptic Can't YOU contact the engineer yourselves so that your customer doesn't stay without internet for any more days???? You seriously need to review your processes! YOU should be pro active and contact the engineer and demand him why it's taking forever for him to leave notes!

  • KaroGamingg KARO (@KaroGamingg) reported

    @ImOwFromYT You gotta get on that Hyperoptic 🔥 never have issues

  • OliverDale16 Oliver Dale (@OliverDale16) reported

    @Hyperoptic internet is down (again).. told it will take until 29 March for an engineer to visit - completely unacceptable as 2 of us work from home and for the reasons explained to your customer service team … so I just drove past your van on my street? You need to sort this!

  • Sarah_Othmann سارة عثمان (@Sarah_Othmann) reported

    @Hyperoptic get the service back, NOW 😡😭

  • teejay2g Dr Teej (@teejay2g) reported

    @Hyperoptic @TheSun @Hyperoptic may be cheap but their customer service is deplorable. Over 2 weeks and no feedback on when internet can be set up, just a load of nothing from offshored customer service reps who know nothing. All beware!

  • adhodgson Andrew Hodgson (@adhodgson) reported

    Hey @Hyperoptic what's the point of sending out sales teams to flats and getting them knocking on existing customers doors? I've had that twice now in the last 3 months. Surely they should know which flats already have service?

  • 4seasonsmarquee Mohsin Ahmed (@4seasonsmarquee) reported

    Been three months till we signed up to @Hyperoptic and still have not been connected. Customer service is a joke. @HyperopticCS.