Hyperoptic

Hyperoptic Outage Report in Leicester, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Leicester, England 11/23/2025 20:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Shan41617142 Shan (@Shan41617142) reported

    @PicopointToday But does it work? Haha. #hyperoptic has been down for three days with zero explanation. @Hyperoptic you guys are terrible

  • olding80 davo 💙💛🇺🇦🇺🇦 (@olding80) reported

    @Hyperoptic Really should be! I moved from sky because it was slow. You may be fast but you keep going down. No internet again today and no one to talk to either! I need to work and so do others in my building!!!

  • TSalfordian The Salfordian 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@TSalfordian) reported

    @Hyperoptic ABSOLUTLY DISCUSTING SERVICE, FAST TO ANSWER THE PHONE BUT THEN THEY PUT YOU THROUGH TO ANOTHER DEPARTMENT WHERE YOU CAN BE WAITING HOURS, THEY JUST DON'T GIVE A 🤬

  • cbrown1230 Christine (@cbrown1230) reported

    @HyperopticCS Just received a total nonsense Dm. All I need is a replacement box or an engineer visit & can’t understand why a decent company would take 5 days to arrange this. Your customer service & the actual service provide is truly awful and people should avoid @Hyperoptic at all costs

  • bbinlonduan bbinlonduan (@bbinlonduan) reported

    @Hyperoptic hi, can anyone help with my internet, waited in queue twice for a chat and it just keep disappearing, i also inbox @HyperopticCS but no one replied. Internet is very unstable lately

  • Xanyar Xanyar Kamangar (@Xanyar) reported

    @Ofcom what's going on? @virginmedia cable internet is off for at least 20hrs (their current estimate), @Hyperoptic doesn't answer customer calls and sets site visits months away. Is this the level of service you have set for for UK in 2022? #shocking #regulator #CustomerService

  • cbrown1230 Christine (@cbrown1230) reported

    @HyperopticCS @Hyperoptic Not sure how you can say you’re doing your best when actually you are doing nothing. Apparently the engineers don’t work for you and don’t respond to your messages so customer do not get service

  • Beesley1Carlie Carlie Beesley (@Beesley1Carlie) reported

    @olding80 @Hyperoptic Only went down once for us, this doesnt sound right and theres always someone to talk to🤨

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @cbrown1230 @Hyperoptic We are sorry to hear you haven't been provided an active service yet, Christine. As soon as we have an update of use, we will DM you straight away.

  • cbrown1230 Christine (@cbrown1230) reported

    @Hyperoptic National provide some service to your customers would be better. Useless