Hyperoptic outages and service status in Leicester, England

Problems in the last 24 hours in Leicester, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Leicester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pratap singh (@pratapsingh71) reported 6 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  MXSTAMXSES 🇺🇬 🇵🇹 (@MistaMxses) reported 6 minutes ago

  @S_Fleary1 Depends on which network covers your area Vodafone is decent Hyperoptic too

• 
  karen thompson (@karenthompson52) reported 7 minutes ago

  @Hyperoptic Disgusting service from Hyperoptic. Had it installed yesterday and zero internet. Loss of service light flashing red. Can’t use my lighting, heating or front door intercom. Hanging on to call for 30 mins still not through. No response to my emails.

• 
  Maks (@Makssss_O) reported 9 minutes ago

  Waited four days for my hyperoptic router only for it to arrive and there’s a fault somewhere in my flat and can’t get an engineer till next week. Wouldn’t have been the worst thing but O2 has next to no signal so I’m basically stuck in the stone ages in this flat.

• 
  Siddhant patni (@RafaSidwolf) reported 14 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Darán 🏆LFCCHAMP20NS🏆 (@DazLFC79) reported 16 minutes ago

  @JoshCF_ @Hyperoptic are even worse with their service. 8 years loyalty and they want me to pay 3 times as much as a new customer for the exact same service. Where is the business sense in disrespecting loyalty for short termism ? Also needs assessing by @CMAgovUK for unfair treatment

• 
  Paul Thompson (@tommo_68) reported 18 minutes ago

  @Hyperoptic Wouldn't recommend signing up with Hyperoptic. When the internet is down, usually weekends their attitude is tough luck, we'll fix it during the working week. Had issues with this several times, so they cannot be bothered with customers Internet. Cannot work from home with them

• 
  Kurt Robson (@KurtRobsonn) reported 20 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  Marisa Peek (@TheOneMarisa) reported 22 minutes ago

  @Hyperoptic our service has been disrupted since Saturday. @Ofcom regulations state compensation is due if not resumed within 2 working days. Your “support” tells me they conveniently found a ‘new fault’ as of end of 2nd working day and you are restarting the clock. #ScamAlert

• 
  Ronald Anthony (@anth64369) reported 22 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.