Hyperoptic

Hyperoptic Outage Report in Godalming, Surrey, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Godalming, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Godalming and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Godalming, Surrey, England 12/12/2024 11:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (%)

    TV (%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Alex_Dack Alex Dackevych (@Alex_Dack) reported

    @jellyforlunch @Hyperoptic Also no internet in NW9, I was in the online support queue from 52nd place to 5th place and then froze on that number. Been hours now.

  • beebeegom 뷔뷔 (@beebeegom) reported

    @HyperopticCS @Hyperoptic approximately how long will it take to fix the Wifi issue in NW9?? Please give a specific time frame

  • tashaa__10 Tasha✨ (@tashaa__10) reported

    @Hyperoptic @HyperopticCS internet still down in liverpool? All your replies seem to be to london based customers!?!

  • iamsamitpatel Samit Max Patel 💩 (@iamsamitpatel) reported

    @Hyperoptic what kind of internet are you providing? Everyone in the whole area has had no internet since 3 pm. No official notice on your socials and your chat and phone lines disconnect. Awful service

  • ancr_cotswold harrison🌾 (@ancr_cotswold) reported

    @_baoge @iamsamitpatel @Hyperoptic where do we even report a loss is service or data? on their website? great! i cannot even access their website because my area has poor 4G 🙄

  • strivedrama 🎀Sooz Moffat🎀 (@strivedrama) reported

    @Hyperoptic you’re a disgrace!! Was left on hold for 30 minutes to then be cut off! No internet since 2pm! Sort it out @Hyperoptic you’re so quick to take payment but not so quick with your internet or resolving issues!!!

  • rwigleysmith Becky Wigley-Smith (@rwigleysmith) reported

    @HyperopticCS @Hyperoptic what’s happening with the internet in NW9? I start work in 10 minutes and currently can’t use your internet. Imagine yourselves in our shoes. Now what are you doing to fix this and how long will it take?

  • AlonBull Alon Bull (@AlonBull) reported

    @HyperopticCS When is this outage going to be fixed?? It's been over 12 hours. Totally unacceptable and no feedback from Hyperoptic! There had better be compensation forthcoming.

  • jjwere1 jjwere (@jjwere1) reported

    @Hyperoptic I am definitely suing for compensation. No wifi in the NW9 area for 15 hours now. No communication or response from customer service. ****** network and leaving definitely.

  • latishaleighx lleigh (@latishaleighx) reported

    @Hyperoptic the service you are providing is appalling and no one is working fast enough to get this issue resolved.