Hyperoptic outages and service status in Dunstable, England

Problems in the last 24 hours in Dunstable, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Dunstable, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  James Nicholls (@jamesjnicholls) reported 4 minutes ago

  @tpilla @CryptoCap97 @Hyperoptic He was wrong about the numbers - the outage was also in Gloucester where I am, Cheltenham, and somewhere else according to the automated message I got when I called. Doesn't seem like they pass information between departments very well!

• 
  Copious cups of tea (@Iron_B__) reported 4 minutes ago

  Received the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.

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  James Nicholls (@jamesjnicholls) reported 5 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  Footimaster (@Footimaster) reported 6 minutes ago

  @TomStokesFC I found Virgin to be horrible Stokes and overpriced I had to switch I highly recommend Hyperoptic if they do your area much faster upload speeds, cheaper and overall better service

• 
  Paul Bailey (@PBailey71973) reported 8 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Sean Geraghty (@cedarmaster) reported 10 minutes ago

  @HyperopticCEO I moved over to Hyperoptic over a week ago. The service has not been connected and I have to wait a week for an engineer visit. You have also disconnected my old supplier. Not good enough @Hyperoptic

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  RIFFAAA. (@sherifafafahh) reported 10 minutes ago

  @Hyperoptic I swear I will ******* lose it with you people. Refund me my £700 NOW. And furthermore what is this bullshit that I can only call or chat within certain times. I have hadbthe worst experience with your uncouth business. I want that refund immediately.

• 
  Rameez Kaleem (@RameezKaleem) reported 14 minutes ago

  @Hyperoptic I've pay for 1GB internet but the speed is around 2MB! There's no customer support on technical issues. Many people with similar issues. Almost feels like a scam!

• 
  C A P O (@CryptoCap97) reported 14 minutes ago

  @jamesjnicholls @Hyperoptic Still nothing! Missed work calls because of this. Awful service.

• 
  Mark Hills (@markhills205) reported 15 minutes ago

  @Hyperoptic Extremely poor installation & repair service. Cable left unsecured → chewed through. Engineer “fixed” with tape, then a junction box that fell off the wall. Business disrupted, extra costs for mobile data. Why should I stay? Compensation? #HyperopticFail