Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 12/10/2025 00:15

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Fckmasks Ela (@Fckmasks) reported

    @Hyperoptic My internet is down again for the 4th time in a matter of weeks. This is the worst internet in Glasgow! Why is no one answering when I'm calling?

  • mikarv Michael Veale (@mikarv) reported

    @oliviasolon @virginmedia virgin are a minefield, and it's not even fibre. pathetic upload rates (even if they say 1gbps download, it;s about 50mpbs upload max, at huge cost.) Pray you can get Hyperoptic (or CityFibre, Community Fibre). I can't, I use @aaisp which is the best possible on the BT network.

  • abu_el_nof Abu El Nof (@abu_el_nof) reported

    @Hyperoptic when will the service be restored? I need to stream the match?

  • chlvrstwrs @chlvrstwrs (@chlvrstwrs) reported

    @oliviasolon @alexhern Happy to second the Hyperoptic recommendation, I’ve been with them 4 years now, no issues. nb I shifted down to 150mb, you can pay for 1gb but you’ll be at the mercy of your hardware trying to get anywhere near that in the real world

  • sophiekeen Cadaea (@sophiekeen) reported

    @razorclamm Hyperoptic here! They have so many good packages, I really ought to have downgraded to spend less but I couldn't help myself 🙈

  • maracus27 #IveJewishMates #But #ISRAEL #IS #A Racist #State (@maracus27) reported

    @kentaylor56 @Lord_Sugar I have first hand experience of atrocious service from 'working from home' people who only live a short distance from the office they should be in. That includes atrocious Labour run Hackney (voted Labour all my life) EDF Thames Water Virgin Media & Hyperoptic. Get back2work!

  • Haroldsaxon7 Harold Saxon (@Haroldsaxon7) reported

    @virginmedia 2 weeks on and still no internet. Being fobbed off saying that there's work on my building today and the install will be done after, yet the building management have nothing booked in and there no VM van to be seen. What an absolute joke. I should cancel and go @Hyperoptic

  • xDommiex Domini (@xDommiex) reported

    Having problems with @Hyperoptic and I’m not even connected with them yet.

  • lauzaki lauzaki (@lauzaki) reported

    @ashic @HyperopticCS @Hyperoptic Got an email only 1h before they shut down the internet for 2 hours for ”planned" engineering work. Not sure I would call it awesome...

  • scuj1 John Scullion (@scuj1) reported

    @UbuntuBhoy @Hyperoptic Thinking of upgrading from 75 to 900 with EE but for some reason I'd lose the landline. I'm not bothered but folks are. My connection just now is garbage, I just can't be arsed sitting on the phone telling me to do what I've done a million times already!