Hyperoptic Outage Report in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (71%)
• Wi-fi (15%)
• Total Blackout (11%)
• E-mail (2%)
• Phone (1%)

Live Outage Map Near Derby, England

The most recent Hyperoptic outage reports came from the following cities: Burton upon Trent.

City	Problem Type	Report Time
Burton upon Trent	Internet	1 month ago
Ilkeston	Internet	3 months ago
Derby	Wi-fi	11 months ago
Derby	Internet	1 year ago
Derby	Internet	1 year ago
Derby	Internet	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Gross (@rajeitltd) reported 6 minutes ago

  @hyperopticceo Dana how hard is it for your company to get an engineer to sort the issue. What a shambolic company. #hyperoptic #hyperopticareuseless

• 
  kunal (@kunalgulati12) reported 10 minutes ago

  On call waiting in a queue from last 45 mins to speak to an executive at @Hyperoptic . Speak of customer experience . Just hope now it’s toll free line . :-/

• 
  Supraa (@SupraaRL) reported 11 minutes ago

  Stay clear of @Hyperoptic, waiting 9 days en-counting to get broadband activated. Customer Service just say ticket is raised and no updates from Technical team, apparently "Urgent priority". Sometimes it's worth paying a bit more for a much better service.

• 
  Wasim K. (@MarbleCoffee23) reported 11 minutes ago

  @dzestina_j Looooky loooky, hyperoptic what? My potatoe WiFi don’t look too bad now does it 🥸

• 
  james rawcliffe (@jamesrawcliffe9) reported 16 minutes ago

  @HyperopticCS Obviously hyperoptic like games day 6 no internet in elephant and castle se1 , disgusting service !

• 
  Gawny7789 l Pirate Goomba ☠️🍄 (@Gawny7789) reported 17 minutes ago

  @RiddasRinascita @StephMcBee Don’t think I can get toob but I will be looking at hyperoptic if I do switch. The problem is BT sport having all the champions league games.

• 
  Dancing Man (@Dancingmanfound) reported 18 minutes ago

  @jamesrawcliffe9 @HyperopticCS @Hyperoptic And they had the cheek to say that there customers praise their customer service. Laughable. Hope you manage to get it sorted. I am cancelling co tract and changing supplier

• 
  Places for People (@placesforpeople) reported 19 minutes ago

  "What are the localised issues in #communities, what resources do we as a business have available, and what do we need to do to make sure our customers take up the opportunities we provide? It isn’t just about giving them a device." - James Prowse, @Hyperoptic #Housing2022

• 
  Audrey 🏴󠁧󠁢󠁳󠁣󠁴󠁿🌱♋️ (@WeeBod7) reported 24 minutes ago

  @Hyperoptic @HyperopticCS I’d like to know where my broadband is? I was told 6-8 wks - but after 9 wks there’s still no sign of installation! No one answers emails or website queries & even talking to engineers in the street - they had no idea we were waiting for install! Poor!

• 
  BG (@BgBlue92) reported 24 minutes ago

  @Hyperoptic and their sales people on the phone have got to be the most dull and least helpful service going they literally sound like they're reading a script and they're job is to sell but yet they always just say no no and no to any resolution you try and come up with