Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 03/04/2026 12:00

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • frombauer Fabio (@frombauer) reported

    Hi @Hyperoptic @HyperopticCS any idea when service is being restored around E14 9B? It's been over 2 hours...

  • NeilYou72344356 Neil Young (@NeilYou72344356) reported

    @Hyperoptic worst company ever! DO NOT CHOOSE @Hyperoptic kept stringing me along for 8 months before sending me an email saying “sorry you decided to cancel” do not believe a word they say. Save yourself time and money and find a different provider.

  • CapsaicinTech Jase (@CapsaicinTech) reported

    @Hyperoptic Why has my internet connection been so consistently terrible in Manchester for the past month? I pay for 150mbit, I shouldn't have to be ok with barely pushing 5mbit.

  • Me__Cynthia Cynthia (@Me__Cynthia) reported

    Sorry guys the stream just abruptly stopped. The @Hyperoptic having some outage so rip Internet. Will be back once the Internet is back up if its up not too late. Cheers

  • KMcGuinness28 kathryn mcguinness (@KMcGuinness28) reported

    @pipejack1984 @Hyperoptic Mines been down 8 days!!! I've called them every day for them to say its technical problem sorry!

  • iamHilmiSamat حلمي كريم (@iamHilmiSamat) reported

    Me myself need to do that, pressured all of the parties involved, managed to push @Hyperoptic to reissue the wayleave and pushed my property management team to sign in, finally on the 8th of July @Hyperoptic received the signed wayleave. But still nothing physical had actually

  • rashukhanna_i Rashu Khanna (@rashukhanna_i) reported

    @HyperopticCS @Hyperoptic Yah, it’s been 40+ days since I logged that ticket with your complaints team. And I’m still waiting!! Failure to deliver the service require change of luck what an irony!! Hope you have defined “Luck” factor in your t&c’s.

  • DeejBruce DJ Living the slow life Bruce 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@DeejBruce) reported

    Honestly, The quicker my contract is up with @virginmedia the better, Tired of having issues and I want to switch to @Hyperoptic The sooner the better.

  • Shan41617142 Shan (@Shan41617142) reported

    @frombauer @Hyperoptic @HyperopticCS same here. My internet has been down all day and it is now 10:30 PM and it's still down.

  • cbrown1230 Christine (@cbrown1230) reported

    If there is a less reliable and helpful company than @Hyperoptic I'd love to know who it is. Absolutely zero customer service