Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 11/21/2025 15:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DontCallMeJon It's Jonathan (@DontCallMeJon) reported

    Moved from house last week to flat. Don’t need a phone at the apartment and already have FTTP from @hyperoptic. Tried to cancel @BTCare . Told £550 cancel fee as I’m in contract till Sept 2022.

  • Taz_Angela Taz Angela (@Taz_Angela) reported

    @UbuntuBhoy @Hyperoptic Sadly installation cancel on morning of install, hopefully it is rescheduled Asap. No Internet for the student daughter today.

  • Yuvaraj77706881 Yuvaraj (@Yuvaraj77706881) reported

    @Hyperoptic broadband down last 2 hours in G77 area. Any update

  • megpb_ Megan (@megpb_) reported

    @UswitchUK Hello! Am trying to process a uSwitch exclusive offer on Hyperoptic, however it tells me to call Hyperoptic Sales as cannot process online (despite being an online exclusive). I do this & they say I need a promo code... Going around in circles, can you help? Thx

  • Shasaum Sha (@Shasaum) reported

    @Hyperoptic, how long before we get an update on this outage at Princes Dock Liverpool please? It's been 3 hours and no updates, people are working from home and need to be kept informed please. Thanks

  • NeilCocker Neil Cocker (@NeilCocker) reported

    @Hyperoptic Hey folks! Any idea when service is likely back up in CF10? Went down at about 11pm last night.

  • mufo Murray Forsyth (@mufo) reported

    @JamesHarkin 1/ Look at the recommendations on which magazine. The top three are consistently 'utility warehouse' 'zen' and Plusnet. The bigger names such as sky, bt, talk talk, virgin, now, hyperoptic etc consistently get poor reviews and worse value for money. I've used and recommended

  • abu_el_nof Abu El Nof (@abu_el_nof) reported

    @Hyperoptic when will the service be restored? I need to stream the match?

  • Zac_akaWrong Wrong (@Zac_akaWrong) reported

    @Hyperoptic @Trustpilot How much interest does there need to be so that you can start providing internet? Tired of slow speeds!

  • hbfunction Hyperbolic Function (@hbfunction) reported

    @Hyperoptic @HyperopticCS - my internet has been down for a week and your customer service has been appalling. I am really disappointed and need someone to urgently deal with this. I have raised a ticket and had calls but it’s appalling.