Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 11/18/2025 18:40

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DianaNTaylor Diana Taylor (@DianaNTaylor) reported

    @Hyperoptic can’t check your website, unable to login from my phone? SE1 5JU any news on when service will be restored please?

  • milkystainz Jesse Hon (@milkystainz) reported

    Hi there @hyperoptic @HyperopticCS we have not had any service for over 3 days since Sunday in KT20 5FR with customer support constantly telling us there are no updates and we just have to wait. Please can you fix this ASAP?

  • nt00444 NT (@nt00444) reported

    @Hyperoptic Mine has been down for a week and still nobody will sort it out. Wait until you have a problem…

  • nimarielau Malou_Moo (@nimarielau) reported

    @Hyperoptic @HyperopticCS another outage in se1 since last night. Today I must WFH, when is this issue going to be solved?

  • user19860331 user19860331 (@user19860331) reported

    @Hyperoptic Have you really got rid of your chat support and now it's phone / email only? That is gonna be painful

  • boktiar_ahmed Bok (@boktiar_ahmed) reported

    Hi @Hyperoptic if I place my order today how long will it be before I can start using your internet service?

  • R6Yami Yami (@R6Yami) reported

    @RalphyyR6 @SkyUK Honestly the worst provider i've ever had, if you have Hyperoptic in your area do it.

  • DavisJd183 James Davis (@DavisJd183) reported

    @Hyperoptic My internet has been down for 3 days now, I’m based in central Manchester. Is there any explanation for this and when will it be resolved??

  • JCVG30 Jade (@JCVG30) reported

    @Hyperoptic your service has been down since last night in the southeast region. And there’s still no service. When are you fixing this?

  • nt00444 NT (@nt00444) reported

    @HyperopticCS I also can’t even make a complaint using the official email address because those go direct to the same people who aren’t helping me. I had one read my previous complaint while on the phone in December. @Hyperoptic