Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 11/25/2025 03:30

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • PeterHolden_ Peter Holden (@PeterHolden_) reported

    @wildlime @flibblesan @Hyperoptic Same issue, can't get full fibre

  • ImTomEddy Tom Eddy (@ImTomEddy) reported

    Over the past month I've had 7 days of outage with @Hyperoptic - starting to think my recommendation should change from getting it to scrapping it @HyperopticCS

  • LostMyAccount9 Nick (@LostMyAccount9) reported

    @MrTouchscreen @Hyperoptic They are great mate. Been with them for over a year, they reward loyalty and customer service if you have an issue is extremely good

  • antony_j_smith Antony Smith (@antony_j_smith) reported

    @Hyperoptic hi, I'm on the man co of our building and I was in communication with someone who's now left, emails just bounce back. I contacted you using the form and no one has replied. Could you help please?

  • Ask102 Lars (@Ask102) reported

    @HyperopticCS What is going on???? No service or updates for hours!!!! How can most of London have no internet for so long?? @Hyperoptic #london

  • JusticeCladding Cladding Justice (@JusticeCladding) reported

    @Hyperoptic Very unhappy today with @Hyperoptic service today following planned service disruption in the middle of working day when many still work from home. Insufficient notice was provided and a customer service that has no means of helping. Hours of working time lost due to bad planning

  • BermudaBat Commodity Hunter #MBGA (@BermudaBat) reported

    @Hyperoptic when will my broadband services come back, having to use my mobile phone data & phone to communicate with you.. yes have DM you, fed up with this, 8:20am Sunday it went down & still not working!!

  • PeterHolden_ Peter Holden (@PeterHolden_) reported

    @wildlime @flibblesan @Hyperoptic Pfft. We have crap 5g signal as well. #Screwed and no pickle network either.

  • Juh44035920 Juh (@Juh44035920) reported

    @Hyperoptic can you provide an update as to what the heck is going with the internet outage?

  • Ask102 Lars (@Ask102) reported

    @HyperopticCS @Hyperoptic Still no service or update… have just had to spend £7.99 for 1 day @bt_uk wifi hotspot… Luckily their service works fine…