Hyperoptic Outage Report in Derby, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Problems in the last 24 hours in Derby, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (13%)
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Wi-fi (12%)
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E-mail (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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TimmyloveChina
(@TimmyLoveChina) reported
@Hyperoptic my internet is down over 3 days now! not acceptable!
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cityblue2001
(@cityblue2001) reported
@Hyperoptic seeing multiple development-wide service outages in CR01 - status showing green on my status page, which can't be correct.
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Chris
(@Gray__Z) reported
@Hyperoptic Is anyone working in tech support today? Been on the phone on hold for 90 minutes now! I’m paying for your top service and getting mostly dead zones, or if I’m lucky 15 mbps next to the router! 1GB you promised! Fix it today or I cancel as I’m within the 14 days.
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Mo
(@Mo49083547) reported
@Hyperoptic horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service
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Christelle G.
(@krystel68) reported
@Hyperoptic I asked to cancel end of Aug (chat) & again 4 Sept (email). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?
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Frank Higgins
(@Higwanz) reported
@Hyperoptic my internet has been down since yesterday and it has continued today. What is going on? When will it come back online? My postcode starts with W10
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Christelle G.
(@krystel68) reported
@Hyperoptic I asked to cancel end of Aug & again 4 Sept on your chat ! ). You STILL cut me off on 18 Sept but are charging me until END of Oct for ZERO service. Then admitted “we cancelled because someone else wanted to.” This is disgraceful. @DanaTomicic why rip off customers?
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SCHOLASTICA OKOLO✨🇬🇧🇬🇧
(@miss_scholz) reported
@Hyperoptic PICK YOUR CALLS!! I have been waiting to speak to your customer service team for over an hour 😡
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Liverpool1207
(@Liverpool1207) reported
Beginning to wonder if @Hyperoptic actually have any human beings working in customer service. Impossible to get them to respond to issues
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Rikki Gregory
(@RikkiGregory_) reported
So I used the switch service to switch my broadband service from @Hyperoptic to @SkyBroadbandd back in June which has been a complete shambles on Hyperoptics end. I am STILL being charged monthly for a service that I have not had or used since July. 1/2