Hyperoptic Outage Report in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (72%)
• Wi-fi (15%)
• Total Blackout (10%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Derby, England

The most recent Hyperoptic outage reports came from the following cities: Burton upon Trent.

City	Problem Type	Report Time
Burton upon Trent	Internet	24 days ago
Ilkeston	Internet	3 months ago
Derby	Wi-fi	11 months ago
Derby	Internet	1 year ago
Derby	Internet	1 year ago
Derby	Internet	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tamal Bhattacharya (@tamalonline) reported 6 minutes ago

  @Hyperoptic Don’t leave jobs halfway and mark complete. Promised service from day 1. Cancelled order from other provider. Installation completed on paper with no actual connection or service. No engineer visit scheduled yet… day 3 & counting

• 
  Steve Erskine (@nightbussteve) reported 9 minutes ago

  @Hyperoptic Support cant help me as I wont give ALL of my personal details. Not allowed to speak to a manager. What sort of customer service is this?

• 
  Average D (@DomIsoyama) reported 9 minutes ago

  There’s currently no WiFi in my home because @Hyperoptic can’t figure out the problem. My whole house runs on internet apparently, so everything has come to a complete stop and being at home is the most boring place on earth right now

• 
  Ashwini V Mohan (@crazy_chipkali) reported 9 minutes ago

  @Hyperoptic your engineer is waiting for someone to pick our call from the last 40 minutes, we are calling your 24*7 service to complete the activation of our new connection!

• 
  Matt (@bigsmolhands) reported 13 minutes ago

  Onceee again I am having to wait in the queue for hyperoptic support. By which time the internet will come back on and they will say that it looks fine on their end 😑😑😑😑

• 
  Matt (@bigsmolhands) reported 15 minutes ago

  Internet went out again after a engineer visited. Contacted @Hyperoptic to arrange another technician. They said they fixed it. I said it's going to cut out again in 20 mins so please can I arrange a engineer visit. They said they would email me if it does... andd they didnt🤬

• 
  neil balfour (@nabalfour) reported 16 minutes ago

  @Hyperoptic Really we have had an outage all afternoon, are they gonna reduce the bill

• 
  Amorious Security Engineer (@Amorious__Works) reported 16 minutes ago

  Ladies and gentlemen if you Wondering why broadband is in a poor state these days this is exactly the reason why This was installed by hyperoptic I can definitely tell there was two teams that worked on this looking at the back of the cabinets insulation we should call that team

• 
  {VK}🛠️💻 (@vikramKadiam) reported 21 minutes ago

  @HyperopticCS My hyperoptic internet is down since yesterday evening in CV31 area and your customer support says they can't send support engineer till Monday morning ! This is unacceptable and it's impacting larger neighborhood are and ppl who work from home.

• 
  Jack (@mahonschleb) reported 21 minutes ago

  @jacktgraham Can you get hyperoptic? Great internet and service for me