Hyperoptic Outage Report in Derby, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (15%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Derby, England
The most recent Hyperoptic outage reports came from the following cities: Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Internet | |
| Ilkeston |
Internet | |
| Derby |
Wi-fi | |
| Nottingham |
Internet | |
| Derby |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Lamya Mohamed
(@l_noor_) reported
@HyperopticCS Dear Hyperoptic Customer Service Team Iam writing to express my deep dissatisfaction with the poor level of service I have received as a new customer of your company.I registered for your WiFi services in mid-March and booked an engineer appointment on March 30th
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Orchard_Man
(@Turnditch_Man) reported
First sort out Full Fibre to the homes!! Labour has dropped the ball on this issue. (March 2025 figures) "Premises passed" is not the same as "service available" Premises Passed (million) % Share of UK Premises* BT/Openreach 17.1 m ~52% CityFibre 4.0 m~12% Netomnia (YouFibre) + Brsk 2.03 m ~6% Virgin Media (RFOG) 1.7 m ~5% Nexfibre (Virgin Media O2) 1.6 m ~5% CommunityFibre 1.5 m ~5% Hyperoptic 1.2 m ~4% Others (FullFibre Ltd, Zzoomm, Gigaclear, etc.) ~4.4 m (combined) ~14% Overall about 77%
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Charles
(@crawfc_kent) reported
@ianvisits @Hyperoptic Moved into a new house - Hperoptic and BT both installed. Went with BT as Hyperoptic had poor reviews- BT online within days and delivers 900 mb and customer service excellent. But more expensive
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Matt
(@e67785a300794ec) reported
@Hyperoptic do you have a complaints contact, please? I’m having to move home and you can’t supply my new place as your service isn’t available there. Both circumstances are out of my control yet you are expecting me to pay hundreds to cancel.
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Marley
(@MarleyPonte89) reported
@HyperopticCS @Hyperoptic No one has called yet. How do I know they r actually coming today? I can’t stay indoors all day not know when they will turn up. I am connected to a neighbours Wi-Fi but the signal is so weak. It’s affecting my work as I work from home. This is very frustrating.
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Grom McGromface The 6th
(@6thGrom) reported
@Hyperoptic internet still down in the SM1 area. I'm about to finish work and head home. This makes me a sad panda 😞🐼 what's going on guys?
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Oluseye Farodoye
(@seyefaro) reported
@Hyperoptic is seriously messing with my work. Getting download speeds of 1Mbps when you’re paying for 1Gig is unacceptable. Spoke to customer support and they’re asking me plug a cable to test. Where am I supposed to find a computer with an Ethernet port?
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Caro Morales
(@caromorales07) reported
According to @MartinSLewis market website, @Hyperoptic has a really good service. I hope they really comply with what the offer.
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Tripuresh Verma
(@Iamtripuresh) reported
@Hyperoptic I have got 1 GBPS speed connection but I am receiving barely 200 MBPS ,can you please help here
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T:man
(@room808) reported
@mattfrei @virginmedia I would suggest switching to Hyperoptic if possible where you live and you don't have to worry about these issues ever again.