Hyperoptic outages and service status in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported 2 minutes ago

  prices mid-contract," he said. "Switching broadband provider can save you an average of £203 on your broadband bill, and it has never been easier." Hyperoptic told Money it was committed to "clear, fair and transparent pricing, while delivering a reliable full fibre broadband

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  Maks (@Makssss_O) reported 6 minutes ago

  Waited four days for my hyperoptic router only for it to arrive and there’s a fault somewhere in my flat and can’t get an engineer till next week. Wouldn’t have been the worst thing but O2 has next to no signal so I’m basically stuck in the stone ages in this flat.

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  Zakaria Mahmud (@zmahmud17) reported 6 minutes ago

  @Hyperoptic some part of E14 area broadband not working more than an hour now. What's going on??

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  πι (@TheThreepoint14) reported 6 minutes ago

  @Hyperoptic “keeping your network super fast” should not be done at our expense . For the gazilionth time you do maintenance and shutting down of services ( 2 hours this time ) during working hours . “Informed you so you can find alternatives” is not acceptable

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  David Nicholls (@replicants) reported 7 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

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  Saika (@Saiccc2) reported 8 minutes ago

  @Hyperoptic It really seems that your network is having some problems recently, as so many people are experiencing this.

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  Sprout (@temitopeandres) reported 9 minutes ago

  @theashrb £27pm for Hyperoptic. I have issues with their internet speed though.

• 
  K (@Naleek_F) reported 9 minutes ago

  Problem with Smart elections is when my WiFi goes, I can’t turn off my bedroom light.. @Hyperoptic what’s happening

• 
  Jordan🇩🇲 (@JordyOnside) reported 10 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

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  Drahnier_ (@JaffaReinhard) reported 17 minutes ago

  @Hyperoptic Most useless and unhelpful customer service I’ve had with any wifi provider so far I was meant to have wifi up and running at my address originally over a month ago and still have no wifi. Engineers said they will come yesterday but didn’t and neither came today.