Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 02/05/2026 10:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

Live Outage Map Near Derby, England

The most recent Hyperoptic outage reports came from the following cities: Ilkeston.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomDerby Wi-fi
United KingdomNottingham Internet
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomDerby Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • DEMIGOD_ROB DEMIGOD_ROB (@DEMIGOD_ROB) reported

    @Hyperoptic Hi, hyperoptic internet is down again in the N7 area. This is the 4th time in 6 weeks. Can I please get an update on what the problem is and when this will be resolved? These outages seem to be occurring on a weekly basis

  • alaksana96 Aufar (@alaksana96) reported

    @Hyperoptic @HyperopticCS One of your engineers was digging up the cables in SE1 and now I have no internet in the house. I spoke to the engineer and they said that no damage to the wires should have occurred, but I still dont have internet

  • Chavapa_99 T-bag (@Chavapa_99) reported

    @virginmedia it actually baffles me how you are still active as a company. Your service is terrible, your customers are leaving and now that @Hyperoptic and @CommunityFibre are here, I am just counting the days they are available in my area. Virgin Do Better!

  • adnan_miah Adnan (@adnan_miah) reported

    @Hyperoptic Today is the 29th Nov and I have not recieved my router. I have spoken to customer support team but it is out of their hands as they're awaiting response from the warehouse. Again this service is poorly managed and @HyperopticCEO need to look into another provider!

  • samuelfurniss Sam Furniss (@samuelfurniss) reported

    @Hyperoptic can we get an actual update of what is happening with the service in SM4? Been out since Sunday morning!

  • DEMIGOD_ROB DEMIGOD_ROB (@DEMIGOD_ROB) reported

    @Hyperoptic @Hyperoptic internet is down again in the N7 area of London. Can you confirm what the problem is and when this will be resolved?

  • Muntazi10527790 Muntazir Mahdi (@Muntazi10527790) reported

    @Hyperoptic struggling to get service up an running since beginning of the month. It did work for a few days but then came to a halt a week ago. Called support services multiple times. Promised an appointment for today at 10 am by their engineer. Arranged to be at home for this

  • Uklawyer123 Mrlaw (@Uklawyer123) reported

    @freetoswitch 1/2 Don't bother with this. @Hyperoptic will get you in and then screw you. I currently have 19 months left on my deal, @HyperopticCS do not provide the service at my new address, so I'm left with no choice but to pay a termination fee of £380!

  • M_at Matthew Thompson (@M_at) reported from Salford, England

    Another week where @Hyperoptic have broken my IPv6 having only just gotten it working. Third time. This time just a week after fixing it last time. How I long for the days where I could choose which ISP I use.

  • gaurav_sr13 Gaurav (@gaurav_sr13) reported

    @Hyperoptic @HyperopticCS Your team has no time to update on call or on support ticket. Already fed up with this kind of attitude. You are happy to send me bill even before starting the services, but have no time to make it up and running. I cannot chase any more.