Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 12/12/2025 01:45

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • QinChinWang ChinWang (@QinChinWang) reported

    @Hyperoptic well we got your service, been waiting for 13 days now, still not connected. 😡

  • IciNandou Gaetan (@IciNandou) reported

    @HyperopticCS @Hyperoptic Spoke to Support about a problem with my router. Technical issue with the firewall and nobody is able to help because not trained for this

  • htstravels H T (@htstravels) reported

    @Hyperoptic I can’t get through to anyone on the phone or live chat. Can you help please?

  • SteveHeskey18 Steve (@SteveHeskey18) reported

    @Hyperoptic @HyperopticCS thinking it is okay to not fix an issue caused by your faulty cables for 9 days when wifi is pretty much essential is embarrassing

  • MacDoesStuff /dev/MAC (@MacDoesStuff) reported

    Hey @HyperopticCS @Hyperoptic your internet in E14 is rubbish and doesn't work. Can you please put some money in the hamsters.

  • shaohancai Shaohan (@shaohancai) reported

    @Hyperoptic when is service for SW11 will be restored?

  • Nick_Q22 Nick Quinn (@Nick_Q22) reported

    I think I honestly may have had the worst customer service experience with @HyperopticCS @Hyperoptic 👀👀👀

  • HazyDepths Hazel Nolan (@HazyDepths) reported

    @Hyperoptic I've had no WiFi for over 2 hours now following an outage in Stratford. I'm working from home, can please advise when I will be able to get back online?

  • benrider benrider (@benrider) reported

    @HyperopticCS I believe previous resident used an internal fibre converter. There's no Hyperoptic socket. Please help! Yesterday's customer service was poor.

  • sebastienlelac Micky Wong (@sebastienlelac) reported

    @Hyperoptic is it very busy today? I’m trying to set up a new router but have run into some issues I cannot solve..been waiting in the queue for customer support for ages still with no response