Hyperoptic

Hyperoptic Outage Report in Derby, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 11/28/2025 08:50

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • screeberagh Ben (@screeberagh) reported

    @HannahAlOthman Depends on what kind of connection (e.g. is it BT "full fibre"?). Virgin can oversubscribe leading to slower speeds at peak times (but can be a problem with anyone). If BT are offering ~60 Mbps or less try Virgin? In Manc worth check for local fibre first (e.g. hyperoptic, brsk)

  • eddedmondson Edd Edmondson (@eddedmondson) reported

    Praise be to @Hyperoptic @hyperopticCS - made a support call to activate my new line, got cut off during it but the lovely person still got it all sorted. Couldn't say thanks unfortunately! Nice simple fast internet!

  • sii_taylor simon (@sii_taylor) reported

    @Hyperoptic internet down again :(

  • val_mun__ munvaleriy@gmail.com (@val_mun__) reported

    @HyperopticCS @Hyperoptic Hi, internet down in E14 for 2h now though message in my account page says it will be 4 minutes due to maintenance work. Also the works were supposed to be over by 12:30 now is 12:50, it is still down. Tried to call but cannot get through

  • alaksana96 Aufar (@alaksana96) reported

    @Hyperoptic @HyperopticCS One of your engineers was digging up the cables in SE1 and now I have no internet in the house. I spoke to the engineer and they said that no damage to the wires should have occurred, but I still dont have internet

  • SiddharthKShah Siddharth Shah (@SiddharthKShah) reported

    @UswitchUK @UswitchHelp hi team, I just ordered a new Hyperoptic annual subscription through your website. Now today I see there is £50 voucher. Can you please help me for that.

  • eventhori3on Eventhori3on (@eventhori3on) reported

    @Hyperoptic Internet been down in Rochester riverside Kent now since midnight last night. No updates? I work from home.. day lost already

  • Oluwxfemi Ragnar Lothbrok (@Oluwxfemi) reported

    @Hyperoptic your internet goes down far too often! Kmt

  • Navy_Gaijin Adam Dobkin (@Navy_Gaijin) reported

    @Hyperoptic internet is down in CM7 2? Please advise?

  • JGhotora Jaz Ghotora (@JGhotora) reported

    @Hyperoptic HELP! Afternoon, We/you made contact with us in January this year when the service was coming to our street. We have had a site visit about 3 months ago and still waiting for an engineer to come out and install.