Hyperoptic

Hyperoptic Outage Report in Derby, England

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Derby, England 11/16/2025 18:55

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (16%)

    Total Blackout (16%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsMadJohn ItsMadJohn (@ItsMadJohn) reported

    Had hyper optic installed today.the building went live over 2 weeks ago and now I have to wait for a authentication software to get broadband what a joke that is! @Hyperoptic @HyperopticCS just bad service.

  • Loubna_Rg Loubna R (@Loubna_Rg) reported

    @Hyperoptic @HyperopticCS my internet connection suddenly disappeared 3 weeks ago and no one from the helpline seems to be able to help! I am the only one in the entire building with the issue and tour engineers can’t find a solution so I keep being asked to wait. Can you advise?

  • Nastino Nastino (@Nastino) reported

    Don't usually do this, but a tweet about @Hyperoptic Sign up, installation, service for just over 2 years, all absolutely fuss free and flawless. I cancelled today as I'm moving, and even this was excellent. Phone answered straight away, call took about 30 seconds. No fuss.

  • tuf0xy NAVI tuf0xy (@tuf0xy) reported

    @SquashyJG all down to your infrastructure bro, if you can get full fibre like hyperoptic do it next best thing is your BT line. All the vodafones/zen/skys ect legit just use the bt line that every house already has. my shits still copper/aluminium so the bt route is impossilbe so VM pain

  • woodgnomology paulusthewoodgnome 🇺🇦💙 (@woodgnomology) reported

    @OliverBoaler @Hyperoptic @WhichUK Neighbour had his installation 2 weeks ago. Still unactivated. Had mine today after calling customer service on Monday for assurance the network would be working by today. They said definitely. It isn't. My ISP cancelled, I now have no internet. Your experience is not reassuring.

  • james48367984 james (@james48367984) reported

    @Hyperoptic Broadband has been down all day. Can’t get any of my work done. Can’t watch Netflix/YouTube on my day off. When will it be fixed? #hyperoptic

  • NecroG4ming NecroGaming (@NecroG4ming) reported

    @ItsMadJohn @Hyperoptic Moving to Plusnet on the 23rd. Still gonna have crap speeds though since thats all you can get round here. Really wanna move to Milton Keynes in the next couple of years. They near 100% FTTP.

  • SaciPerere75 Geoffrey M. (@SaciPerere75) reported

    @hyperoptic, high expectations big disappointment. I'm paying for 1 Gbps and I'm receiving 3.5 Mbps, in 2022. No customer service, no explanation. I'm starting to wish we had chosen TalkTalj 17 Mbps for three times less money.

  • TheGrump3Man Grumpy Man (@TheGrump3Man) reported

    @Hyperoptic Is the line down?!?

  • iffyamieee Amie Sy (@iffyamieee) reported

    Dutty customer service when @Hyperoptic @HyperopticCS cut the phone line after you’ve been on hold 😡😡😡😡😡😡😡😡