Hyperoptic outages and service status in Burton upon Trent, England

Problems in the last 24 hours in Burton upon Trent, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Burton upon Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burton upon Trent, England

The most recent Hyperoptic outage reports came from the following cities: Burton upon Trent.

City	Problem Type	Report Time
Burton upon Trent	Internet	1 month ago
Derby	Wi-fi	11 months ago
Derby	Internet	1 year ago
Derby	Internet	1 year ago
Derby	Internet	1 year ago

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sumzy82 (@sumzy82) reported 2 minutes ago

  @Hyperoptic There has been no internet service since 1pm in Craven Park and no indication to when this will be fixed have not been able to do any work or use any services all day. I work from home and have no access to the network which is ridiculous!

• 
  van woosen (@woosen7717) reported 3 minutes ago

  @Hyperoptic @Hyperoptic My internet keeps randomly dropping out, multiple times in a single month, and each outage lasts days. On top of that, calling support often means waiting 30–40 minutes just to be told it can’t be fixed. This level of instability is really annoying

• 
  Paul Bailey (@PBailey71973) reported 5 minutes ago

  Hey @Hyperoptic, loved the service for several years and always had a good response on your portal. Now i have a connection problem, suddenly not allowed to report a fault on the portal and phone line busy - 10 min wait (plus all the questions) - how can i get my service back?

• 
  Flowerbomb212 (@Flowerbomb212) reported 5 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  ZombieRodeo! (@ZombieRodeo) reported 5 minutes ago

  @Hyperoptic Any news on the internet outage at Brighton Marina… You said an engineer is on his way and will be in the area at 10:30am to fix it, it’s now 2pm and nothing, I haven’t seen a single engineer anywhere!

• 
  Ronald Anthony (@anth64369) reported 15 minutes ago

  @Hyperoptic probably one of the worst experiences we’ve been having after getting these guy!!! No customer support, no clue what’s wrong and we’ve been waiting for days now.

• 
  Tom Pilla (@tpilla) reported 19 minutes ago

  @CryptoCap97 @jamesjnicholls @Hyperoptic Yep, I spoke to them at 1pm and asked the service rep a) how widespread it is; he said about 1,000 customers in west London (I’m in queen’s Park) and b) suggested that he connect with their social media team to start communicating about this an updating their users.

• 
  Imaan Ahmed (@Imaan_Ahmed) reported 20 minutes ago

  @Hyperoptic your customer service just told me I can’t speak to a manager snd when I asked for a manager call back she said she’s not going to arrange it And then hung up the call on me which I have also recorded #hyperoptic I want to raise a complaint ASAP

• 
  Saika (@Saiccc2) reported 20 minutes ago

  @Hyperoptic It really seems that your network is having some problems recently, as so many people are experiencing this.

• 
  яєαℓιѕт נανѕтαн 💻🖱 (@RHJOfficial) reported 22 minutes ago

  prices mid-contract," he said. "Switching broadband provider can save you an average of £203 on your broadband bill, and it has never been easier." Hyperoptic told Money it was committed to "clear, fair and transparent pricing, while delivering a reliable full fibre broadband