Hyperoptic outages and service status in Clevedon, England

Problems in the last 24 hours in Clevedon, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Clevedon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  Donato Capitella (@dcapitella) reported 1 minute ago

  @Hyperoptic having another outage within 1 month ...

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  Kris (yes it's actually spelt with a K) (@kobraman88) reported 4 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Unnat (@unnat_619) reported 5 minutes ago

  Customer support is equally frustrating. 1+ hour waits on calls, 30+ minute chat queues, then agents disappear for 5–7 minutes and the chat gets terminated if I'm inactive for 60 seconds. Poor performance, endless waiting, no resolution Customers deserve better #Hyperoptic

• 
  Xeu (@Xeu_uk) reported 8 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  Kieron Charles (@MRKCT_) reported 10 minutes ago

  Solid start by @Hyperoptic on providing WiFi in my new apartment. 48 hours later and I’m still left without a connection despite it being “activated”. 30 minute+ wait times to get through to a human being. No actual update or support as to if it is even coming on. FML.

• 
  Sharon Murray (@SharonM68999167) reported 11 minutes ago

  @hyperoptic Network down most of the day w2 a update would be good 4th time in 8 weeks How can people work from home ! #hyperoptic

• 
  Neil (@NRManc) reported 13 minutes ago

  Logged a formal complaint about breach of GDPR with @Hyperoptic and after a 3 week delay I receive an AI generated response (which can’t even figure out my name) which pretty much says we have no idea who you are so **** off. Appalling

• 
  BoabyBimmer (@BoabyBimmer) reported 17 minutes ago

  @Hyperoptic so internet down for hours - what’s the update??

• 
  Kurt Robson (@KurtRobsonn) reported 22 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!

• 
  Jordan🇩🇲 (@JordyOnside) reported 24 minutes ago

  @AhnafM9197 @liam_richards @Hyperoptic Won’t be for long… it’s completely down