Hyperoptic Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF23.
Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (13%)
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Wi-fi (12%)
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E-mail (2%)
Live Outage Map Near Cardiff, Wales
The most recent Hyperoptic outage reports came from the following cities: Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Caerphilly |
Total Blackout | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Shane Andrews MBE
(@gingio) reported
from
Cardiff, Wales
@Hyperoptic signal seems unstable tonight? Just reset the router so hopefully that’ll be okay.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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CxArk 愛
(@ArkSenju) reported
There’s no way our internet is the only one to be down right? @Hyperoptic
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James FS
(@JamesFS15) reported
@Hyperoptic approaching 18 hours since last evening when Hyperoptic service went DOWN, and thus is been very quiet with NO internet and NO sign of them fixing this! Just saying sorry, sorry, sorry which costs then nothing!
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Henry Tobias Jones
(@henrytojones) reported
No internet now for nearly a week and a half thanks to @Hyperoptic - repeatedly telling half truths or worse blatant lies about the fix timeline. Total disaster during the holidays. I can see hundreds of other unhappy customers affected taking to twitter too.
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Kieran McHugh
(@kieranmch) reported
@jami__jami__ @jstn I don't think ISPs in the UK would have an issue with this. You would need a static IP address though (not common, Hyperoptic charge extra) and to configure port forwarding to the raspberry pi. It carries some security risk (your home network being DOS'd).
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Eslam Yousri
(@eyousri) reported
@Hyperoptic @HyperopticCS @HyperopticBuild there is outage in our area for five days and the company just did could not fix the issue till now!!!! What a nightmare !!!! East Dulwich SE22
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James Barber
(@JamesJBarber) reported
It’s now been a week and still no @Hyperoptic wi-fi. Been told there was a power outage but in reality seems like no one can be bothered from #hyperoptic to fix it. Think it’s time to start looking for a more reliable & trustworthy broadband provider. Any suggestions?
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Chetan Upadhyay
(@aafaak) reported
@HyperopticCS @Hyperoptic Looks like support teams are not aligned internally, you wrote in a dm that on 31st there is planned maintenance in my zone and I just received a reply on ticket where support team is eager to conclude the issue by saying they don't see a problem. Funny.
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KelticΔ
(@KelticDelta) reported
@wackiejalsh @richardbranson Nothing to do with him. Check if you can get @Hyperoptic though. If not try to get 4G broadband via Vodafone or 3. Oh and if it’s just wifi issues in a big house or a house with thick walls you’ll really need a better Wi-Fi system using mesh connections to multiple Wi-Fi points.
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Eslam Yousri
(@eyousri) reported
@HyperopticCS I am wondering. How come a big company like hyperoptic can not fix the issue till now. 100 subscribers does not have internet for almost 10 days and support and customer care is informing that there is no estimated time to get issue fixed !!!!!!!
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Eslam Yousri
(@eyousri) reported
@HyperopticCS I am wondering. How come a big company like hyperoptic can not fix the issue till now. 100 subscribers does not have internet for almost 10 days and support and customer care is informing that there is no estimated time to get issue fixed !!!!!!!@Hyperoptic @HyperopticCS