Hyperoptic Outage Report in Chester-le-Street, County Durham, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Total Blackout (15%)
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Wi-fi (10%)
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E-mail (3%)
Community Discussion
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Hyperoptic Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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JustGloow
(@JustGloow) reported
@HyperopticCS I haven’t had internet since 7pm today and the same thing happened within two weeks ago and I didn’t have internet for 27 hours hyperoptic fix this!!!!!!
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Usman
(@usman015) reported
@Hyperoptic Now up to 17 days with no internet service still no one has called to explain the problem or how this is going to get resolved!!!!!
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LG
(@ingotism69) reported
7. #Hyperoptic Customer Services admitted they are not receiving updates from engineers (as advised by Customer Services)
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wab.eth ❁
(@wabdoteth) reported
@dolessdoteth @Jarritos It's hyperoptic apparently I don't have a subscription yet my internet still suspiciously works. Got a Roomba need to connect it to the WiFi but no 2.4 GHz on my router and the router admin page doesn't work (because I apparently haven't paid for my internet).
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LG
(@ingotism69) reported
9. #Hyperoptic Customer services escalated internally to internal Network Management as they are not receiving updates, therefore unable to really assist us as customers
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Bogdan, Gheorghe
(@jasshans) reported
@HyperopticCS @BettyShmem @Hyperoptic How about responding to DMs rather than posting memes? 19h without response, internet is down and your team refuses to come to fix it until Monday. Post few more memes maybe the internet will get fixed 😐
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Jeremy Baxter
(@JezBax) reported
@Hyperoptic are you having connection issues in the Bournemouth area? Have had issues connection for the past few hours. Please can you give me an update thx
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Juanma Pérez
(@juanmaperezvar) reported
@Hyperoptic has been down for about 4 days now at SE16 in London. This is a disaster for people working from home, and the worst thing is we didn't get any update from @HyperopticCS Too bad!
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Anna
(@AnnaDellow) reported
@HyperopticCS @Hyperoptic Thank you for getting back to me! We have tried calling you and your customer service team have told us that there is nothing they can do as it is up to the engineers. However, we are not able to be transfered to the engineers either.
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Jacqueline Ho
(@Jacquel60977861) reported
@HyperopticCS @Hyperoptic For everyone's benefit, I begged every person I spoke to on the phone to express my frustration and to speak to a customer relations person. I eventually gave up and cancelled the contract. What is the point in you reaching out now