Hyperoptic Outage Report in Chester-le-Street, County Durham, England

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (73%)
• Wi-fi (16%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 35 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  wab.eth ❁ (@wabdoteth) reported 2 minutes ago

  @dolessdoteth @Jarritos It's hyperoptic apparently I don't have a subscription yet my internet still suspiciously works. Got a Roomba need to connect it to the WiFi but no 2.4 GHz on my router and the router admin page doesn't work (because I apparently haven't paid for my internet).

• 
  Robert Meadowcroft (@MeadowcroftRob) reported 4 minutes ago

  @Hyperoptic ... it's more than an hour since I sent as requested via DM, post code and address. Still no formal reply. No indication when service will be restored. No WiFi since Thursday night, 11/8 @ValMRotherhithe

• 
  LG (@ingotism69) reported 6 minutes ago

  8. #Hyperoptic A lot of customers are complaining about this site (as advised by Customer Services)

• 
  JustGloow (@JustGloow) reported 7 minutes ago

  @HyperopticCS I haven’t had internet since 7pm today and the same thing happened within two weeks ago and I didn’t have internet for 27 hours hyperoptic fix this!!!!!!

• 
  Usman (@usman015) reported 8 minutes ago

  @Hyperoptic I have been without internet since the 31st July and despite many hours wasted on the phone still not resolved. This is the worst broadband company I have used in 20 years! Avoid at all costs pay more and stick with other providers who at least try and fix the issue!

• 
  Baroness Sir Carolyn Not-of-Siberia 💙💙 #ProEU (@CazzyRNF) reported 12 minutes ago

  @HyperopticCS @Hyperoptic I have DM’d - & look forward to a positive response: after all, an 11 day wait for an engineer, when several customers are affected with complete outage - can not ever be deemed good customer service!

• 
  LG (@ingotism69) reported 14 minutes ago

  7. #Hyperoptic Customer Services admitted they are not receiving updates from engineers (as advised by Customer Services)

• 
  Daniel Moutela (@dmoutela) reported 16 minutes ago

  Home installation was 2 months ago. Never had service. Yesterday 5 engineers at my place. Can't connect because they need IT to sort something out. WTF, @Hyperoptic ?

• 
  kerb (@dkerb) reported 18 minutes ago

  @alittleredpanda @Hyperoptic Same here. Internet down in BS1. Any update please @HyperopticCS ?

• 
  Usman (@usman015) reported 18 minutes ago

  @Hyperoptic Now up to 17 days with no internet service still no one has called to explain the problem or how this is going to get resolved!!!!!