Hyperoptic Outage Report in Chester-le-Street, County Durham, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
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E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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lijē
(@lijendary) reported
@Hyperoptic you have literally caused me so much stress and nobody is willing to help
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Nick Peers
(@NickPeers44) reported
Usually i let this stuff slide, but the customer service i just received from @Hyperoptic is really poor. Even though i've been with them for multiple years, won't offer me the same offer i had 4 days ago and then hung up on me just now. Crazy
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Tanica van As
(@tanica_van) reported
@Hyperoptic your engineer came to my flat in SW18 on Saturday. He could not complete the install, but said he would come back once an issue was sorted. Phoned support today and now the building has been blocked from installs, even though they are installing in the building now.
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Giorgos Glymidakis
(@GiorgosGl) reported
@Hyperoptic @HyperopticCS great job advertising how your offers support people in difficult times, while completely ignoring loyal customers and refusing to extend the courtesy. Really disappointed.
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HyperopticCS
(@HyperopticCS) reported
@philippepolleux @Hyperoptic We're sorry you feel that way about our customer service. Rest assured that we're working on getting you the service however, we have run into issues that require time to resolve. As soon as we get an update, you will be notified of it in the complaint ticket you have raised.
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Ironside
(@ironside) reported
@philippepolleux @Hyperoptic Start replying to current customers in central London who you’ve left with an outage since last Monday please. No detail on the problem, your plan to fix it or timelines as of yet. Not even a single update yesterday.
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HyperopticCS
(@HyperopticCS) reported
@AndrejsFjodoro2 @Hyperoptic We are sorry to be the bearer of so many negative emotions for you Andrejs. Our teams are working on the resolution, and we'll gladly update you asap!
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HyperopticCS
(@HyperopticCS) reported
@addictedlens @Hyperoptic Ouch, that is not good news to hear Stanley. :/ Can we please have your postcode and we can check for the status of the connection issue on your site?
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philippe polleux
(@philippepolleux) reported
Already one month since we switch to @Hyperoptic . Still no internet ! No one cares ! I really don't recommend their service !