Hyperoptic

Hyperoptic Outage Report in Chester-le-Street, County Durham, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chester-le-Street, County Durham, England 01/23/2026 01:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

Community Discussion

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Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • thebionicbarbie Day of Judgment (@thebionicbarbie) reported

    @Jessica36091162 @Hyperoptic Same here! Did they ever fix yours?

  • AdamHerriott Adam Robert Herriott (@AdamHerriott) reported

    @Hyperoptic Hey, when were we likely to get service up and running in KT12. It's been down most of the week, and as someone who works from home I'm now running out of data on my mobile as I've had to hotspot for days

  • Alan_L_Williams AlanWilliams (@Alan_L_Williams) reported

    @Hyperoptic very poor service so far. No Internet for five days. Starting to regret joining #Hyperoptic

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @Janet4tlc @Hyperoptic We can assure you that we have no intention of providing any misinformation, and the engineer who visited the site today sadly couldn't proceed with the installation. We've emailed you with more details on this, and you can also feel free to DM us for any further help.

  • Urkkming UrMing (@Urkkming) reported

    @HyperopticCS @Hyperoptic Why is London SE1's net in loss all the time? It's been happening since yesterday until this morning! The network Loss is very unstable, please reply to me as soon as possible.

  • metaboy1212 MBoy (@metaboy1212) reported

    @HyperopticCS @Hyperoptic You are sad ? What makes an engineer not available for 10 days ? You telling me everytime I have a problem with you guys that is marked Urgent is gonna take 10 days ?!

  • CraigEmmery craig emmery (@CraigEmmery) reported

    @Hyperoptic what a ******* dreadful service 3 different story’s no one knows what’s going on! £38 a month for crap. Should have stuck with sky

  • thebionicbarbie Day of Judgment (@thebionicbarbie) reported

    @decyph3r_OG @Hyperoptic Did they ever fix it?

  • oc8pm O8O406C (@oc8pm) reported

    @virginmedia Apologies but your customer care is the worst out of all UK providers. I will never recommend you to anyone and switch to @Hyperoptic as soon as they are in my building

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @mrjack86_ @Hyperoptic No micking around, Jack. This looks like we re-opened a fault on the site, as part of the site is reactivated and the other still has work ongoing. Sorry for getting your hopes up so quickly, only to find out you still don't have the service.