Hyperoptic outages and service status in Chester-le-Street, England

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Chester-le-Street, England

The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	1 month ago
Newcastle upon Tyne	Internet	10 months ago
Newcastle upon Tyne	Internet	1 year ago
Sunderland	Wi-fi	1 year ago
Gateshead	Total Blackout	1 year ago
Newcastle upon Tyne	Internet	1 year ago

Community Discussion

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Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 33 minutes ago from Newcastle upon Tyne, England

  @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fraser (@JaroslawJachNo1) reported 5 minutes ago

  @TheLionXB1 @stuarthazeldine @Hyperoptic They never contact you. And when they say they’re visiting they don’t do that either. Caught them out last time when they said that. Turned out they never bothered to attend just gave the impression to show they’re ’working on it’.

• 
  Marisa Peek (@TheOneMarisa) reported 6 minutes ago

  @Hyperoptic our service has been disrupted since Saturday. @Ofcom regulations state compensation is due if not resumed within 2 working days. Your “support” tells me they conveniently found a ‘new fault’ as of end of 2nd working day and you are restarting the clock. #ScamAlert

• 
  Sam Phillips (@bamsam_md) reported 7 minutes ago

  @Sophie__Hayes @Hyperoptic They really are ****, our area has been down 16 hours. Way too many drops lately. Thank god my contract ends in a couple of months

• 
  DJ TOPSPIN - RIP PABZ (@WhoIsKwam) reported 8 minutes ago

  While everything else goes up in price, my broadband bill is going DOWN in price over the next 2 years - unreal work for the consumers from Hyperoptic honestly

• 
  C A P O (@CryptoCap97) reported 8 minutes ago

  @jamesjnicholls @Hyperoptic Still nothing! Missed work calls because of this. Awful service.

• 
  Stepalex (@Stepalex) reported 10 minutes ago

  @theashrb It only shows how your Hyperoptic pricing sucks, as I have had 3Gb/s from Community Fiber for over a year for £41

• 
  Imaan Ahmed (@Imaan_Ahmed) reported 11 minutes ago

  @Hyperoptic have the worst customer service team - they make you wait hours on the call then ignore your query & request to speak to managers / callbacks & hang up on you & the same people handle the support inbox so you can’t actually issue a legit complaint #hyperoptic

• 
  SanchoMagnifico (@SanchoMagnifico) reported 12 minutes ago

  Oi @Hyperoptic can we actually get some transparency on the major outage in NW London? This is not just a small issue anymore. I’d like to know if I should expect internet by tomorrow or if I need to make other work arrangements. Can you actually update your customers?

• 
  Jordan🇩🇲 (@JordyOnside) reported 15 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  Lawrence Canning (@LawrenceCanning) reported 17 minutes ago

  @Hyperoptic is your network down? in TN area