Hyperoptic

Hyperoptic Outage Report in Chester-le-Street, County Durham, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chester-le-Street, County Durham, England 11/25/2025 20:55

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

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Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • srbpower Dan (@srbpower) reported

    @kellismithx @bt_uk BT are 100% the worst company I've had to deal with in 20 years of business! If you need fast and reliable internet, see if @Hyperoptic cover your postcode. I have their 1gb service and the only time it's been down is for about 1 hour in the night and they gave me advanced notice

  • CatriRose Rosie (@CatriRose) reported

    @HyperopticCS @Hyperoptic As said, you didn’t help me when I needed it, and your service is not available where I live. I’m just warning others to avoid Hyperoptic

  • riotstarz shirk hard gay hard (@riotstarz) reported

    ppl in the know about these things - if my place isn't on the bt fttc network, and the obvious alternatives (e.g. virgin, talktalk's own thing, hyperoptic) are dead ends, is there any way for me to get better internet than adsl+?

  • CharlieFPJ94 Charlie Jackson (@CharlieFPJ94) reported

    3 years at my old flat with Hyperoptic and never had an issue once. 2 days in my new flat with @virginmedia and we already have no Internet. Impossible to to speak to anyone as well to resolve the issue?

  • MissJennyBird Jenny Bird 🇪🇺 #NOTMYPM #GTTO 💙#NHS (@MissJennyBird) reported

    Any news on my installation @Hyperoptic @HyperopticCS or are you going to leave me yet another day without any service?! This has been going on since TUESDAY morning. Never, ever known a Company like it!!!! 🤬

  • CatriRose Rosie (@CatriRose) reported

    @HyperopticCS I already did & you couldn’t help me. I had to sign up to Hyperoptic as it was the only provider in my block, then I had to move house after 6 months but was unable to port hyperoptic as it wasn’t available in my new flat. I still had to pay a penalty

  • Martinned81 Martin 马丁 Holterman (@Martinned81) reported

    But never mind, my broadband at the new flat now worked, and that's all I really care about. @Hyperoptic can sort out everything else without me.

  • yeptch Yeptch (@yeptch) reported

    @Hyperoptic hi, my internet has been down since 7pm last night. Really need it to be up and running again this morning for work!

  • jonwillchambers Jon Will Chambers (@jonwillchambers) reported

    Normally very good but @Hyperoptic @HyperopticCS have been absolutely woeful for last 24 hours. No outreach to customers despite knowing their service is down for hundreds of people.

  • 1stKingWICK3D KingWICK3D (@1stKingWICK3D) reported

    When will your service be available in the SE18 area. Need a reliable provider ASAP. @Hyperoptic