Hyperoptic

Hyperoptic Outage Report in Chester-le-Street, County Durham, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chester-le-Street, County Durham, England 02/17/2025 11:45

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Live Outage Map Near Chester-le-Street, County Durham, England

The most recent Hyperoptic outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street, Sunderland and Gateshead.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomChester-le-Street Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • BarralBea Beatriz Barral (@BarralBea) reported

    @Hyperoptic we have been experiencing an outage since Friday and no change whatsoever due to access to the building... what is the status for today? How soon will this be resolved? We need wifi to work remotely !!

  • newspics Equinox Features (@newspics) reported

    25hrs so far with a total loss of #broadband service frm @vmbusiness #VirginMedia missed deadlines for restoring service Cust svcs are useless, can’t give any meaningful updates, manager hasn’t called back as promised. Sooner we can move to @GNetworkComms / @Hyperoptic the better

  • shah1354 Shah Hoque (@shah1354) reported

    @Hyperoptic No service since Saturday don't join this company #broadband #internet keep on making false promises

  • StevenMcinerney Steven (@StevenMcinerney) reported

    We've got a new @Hyperoptic router as we've upgraded our internet from 150 to 500mb. Nicola's laptop can't connect to that new router. If we switch back to the old router, it connects, but with old speeds. She's got a 2014 macbook air. Has anyone had a similar problem before?

  • theycallmeDave7 Landshark (@theycallmeDave7) reported

    @SkyHelpTeam SkyGo is useless. 1gb hyperoptic connection and it's blurry, freezes or crashes completely. terrible product.

  • DanielCorriveau Daniel Corriveau (@DanielCorriveau) reported

    @StevenMcinerney @Hyperoptic Had the same issue a few months back with our son's laptop...ended up buying him a new one. Solved the the wifi issue and he ended up with a much more current computer.

  • LloydLabs Lloyd (@LloydLabs) reported

    5th day now without internet with @Hyperoptic, sent a replacement router on Friday and still not here. Apparently the service is great, only if I had a router to actually *use* it.

  • thegingerquill Gareth Crooks (@thegingerquill) reported

    @HyperopticCS @Hyperoptic please can someone give me an answer as to when I can expect an engineer to fix my internet. Over 24hrs waiting now...

  • burnsieboy65 David Burns (@burnsieboy65) reported

    @julieo25 @virginmedia @Hyperoptic Yes then indeed you are lucky as at the moment their service is not generally available outside main cities.

  • Craig_M78 Craig M (@Craig_M78) reported

    @monstroso @Hyperoptic They are very good. No issues at all.