Hyperoptic

Hyperoptic Outage Report in Chester-le-Street, County Durham, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chester-le-Street, County Durham, England 11/20/2025 12:25

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • LuigisHBrother twitch.tv/LuigisHandsomeBrother (@LuigisHBrother) reported

    @HighMarshalDave Hyperoptic, they also have a deal just now where in the last 9 months of your old contract you can get it free which is wild, basically just to tie you down before the contract end!

  • JCVG30 Jade (@JCVG30) reported

    @Hyperoptic your service has been down since last night in the southeast region. And there’s still no service. When are you fixing this?

  • SharonAzzopardi 🕊️Sharon💜Azzopardi💫 (🇬🇧🇪🇸🇮🇪) (@SharonAzzopardi) reported

    @MartinSLewis Been a customer of Hyperoptic for nearly 4 years, and have just now been put on a Fair Fibre Plan of 150mb, for people on low income/benefits. This means forever.

  • DianaNTaylor Diana Taylor (@DianaNTaylor) reported

    @Hyperoptic can’t check your website, unable to login from my phone? SE1 5JU any news on when service will be restored please?

  • LuisT17 LT (@LuisT17) reported

    @HyperopticCS folks, I am currently a customer of yours and I am moving to another place that also has a hyperoptic socket, to who I need to speak to / send an email to schedule the swap?

  • user19860331 user19860331 (@user19860331) reported

    @Hyperoptic Have you really got rid of your chat support and now it's phone / email only? That is gonna be painful

  • atwitty2 atwitty 🇺🇸 🇺🇦 (@atwitty2) reported

    @PB79377877 @COdendahl @DmytroKuleba Not sure why you are being rude, I am quite hyperoptic thank you. No one said not a World problem. I think "more of" was the term used. Putin is a problem for something like: Ukraine>Poland>Europe>USA>Australia>Japan. China, NK, Iran---not so much. At least not yet, esp China.

  • DongDominator2 senior draincel (in Bristol btw) (@DongDominator2) reported

    fix it @Hyperoptic

  • alphapetergamma AlphaPeterGamma (@alphapetergamma) reported

    @Hyperoptic my internet has been down for about 9 hours. What gives?

  • robyn_tupper Phoenix Warrior 💙 (@robyn_tupper) reported

    DO NOT USE @Hyperoptic WORST COMPANY AND SO UNHELPFUL