Hyperoptic

Hyperoptic Outage Report in Chester-le-Street, County Durham, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chester-le-Street, County Durham, England 11/29/2025 02:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (2%)

    E-mail (2%)

Community Discussion

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Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • mancculturebear Manc Culture Bear (@mancculturebear) reported

    @Hyperoptic Is there an issue with your service in M15? No Wifi this morning.

  • 6thGrom Grom McGromface The 6th (@6thGrom) reported

    @Hyperoptic internet still down in the SM1 area. I'm about to finish work and head home. This makes me a sad panda 😞🐼 what's going on guys?

  • ml_man Alex Man (@ml_man) reported

    @robjoe11 @Hyperoptic It’s a scam - I was offered £50 to refer a friend. Customer service claimed it was an error and only offered £25. Still no voucher after many months! Don’t bother helping these scammers!

  • l_noor_ Lamya Mohamed (@l_noor_) reported

    @HyperopticCS Dear Hyperoptic Customer Service Team Iam writing to express my deep dissatisfaction with the poor level of service I have received as a new customer of your company.I registered for your WiFi services in mid-March and booked an engineer appointment on March 30th

  • seyefaro Oluseye Farodoye (@seyefaro) reported

    @Hyperoptic is seriously messing with my work. Getting download speeds of 1Mbps when you’re paying for 1Gig is unacceptable. Spoke to customer support and they’re asking me plug a cable to test. Where am I supposed to find a computer with an Ethernet port?

  • caromorales07 Caro Morales (@caromorales07) reported

    According to @MartinSLewis market website, @Hyperoptic has a really good service. I hope they really comply with what the offer.

  • FPL__Raptor FPL Raptor (Ross) (@FPL__Raptor) reported

    I have honestly never known such poor processes in place for a company as @Hyperoptic. Moved in on Monday, they told me they would need to send an engineer out and I'd be contacted in 24 hours to book them in. Nothing. Called back Wednesday, they said they had found a way to activate my system remotely and it would be live within an hour, no need for an engineer (would have been nice to have been told this). Nothing. Called back Thursday, they said they failed so would pass it onto their service support team to activate in manually, and they normally respond in 24 hours (again, would have been nice to be told this). Called back today, they haven't heard from the service support team, and unfortunately cannot contact them via phone, and are only allowed to raise tickets, so they can't call the team for an update or to escalate the issue. Apparently most of this team also don't work over the weekend, so this is probably going into next week. I asked to speak to a general manager to question why this process has been so poor, they aren't allowed to do that either. I should note, each call is about an hour in the queue as well! One of the main reasons I moved to this new apartment was for their internet service, I bloody hope when I eventually get connected it is worth it. I'm just glad I moved when there is no FPL content to be making!

  • YNikiforidis Ioannis Nikiforidis (@YNikiforidis) reported

    @Hyperoptic Terrible customer service and even worse end of contract terms. Avoid at any cost, especially if you move home frequently.

  • daxx2009 kevin taylor (@daxx2009) reported

    @FPL__Raptor @Hyperoptic Hi Ross been with the same company 5 years and never had one issue, customer service been very good too

  • 56788765m1 Ali (@56788765m1) reported

    @Hyperoptic this is the worst fibre broadband in London. Their customer service is 0/10. They used to be excellent but now they their 1gb broadband is 100mbs at best and at peak times ceases to work at all. Any problems; getting through to someone for help is IMPOSSIBLE.