Hyperoptic

Hyperoptic Outage Report in Chester-le-Street, County Durham, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chester-le-Street, County Durham, England 12/29/2025 15:20

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @MarcSDuffy @bt_uk Hyperoptic has been amazing for me, much cheaper and customer service is really streamlined.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • TimmyLoveChina TimmyloveChina (@TimmyLoveChina) reported

    @Hyperoptic my internet is down over 3 days now! not acceptable!

  • DannyHilldrup Danny Hilldrup (@DannyHilldrup) reported

    @Hyperoptic 👋🏼 I raised a ticket last weekend to change my home address and I'm no further along, no response and without WiFi 🥲 the live chat assured me this is in a queue.. as a long-term customer I know the self serve portal functionalities were *previously* impressive 😕

  • BullBearNik Nik (@BullBearNik) reported

    @Hyperoptic Good service once we are up and running, but they were bad when I moved house, and looks like no better now that I am moving house again - makes it hard to want to stay!

  • xenom0rph09 Xenomorph (@xenom0rph09) reported

    @Hyperoptic Are you not even upgrading your network beyond 1GB? Everyone else is going faster and your stuck. I cant even get full 1GB on wired on your 1gb package. I only get 700mb...

  • joec0123 Joe (@joec0123) reported

    @Hyperoptic your service is down again, second time in less than a month

  • ajr_codes Alex 🌐 (@ajr_codes) reported

    Hey @Hyperoptic . Ive been a loyal customer of yours now for a year+. I have your 1GB service. My renewal is coming up and your "best" offer is £10 more than the exact same service for a new customer - directly from your website. Why dont you give loyal customers this same price?

  • ricoofficial___ rico (@ricoofficial___) reported

    @MagedG97 @2KSupport Makes cos I have the same issue with hyperoptic too

  • Mo49083547 Mo (@Mo49083547) reported

    @Hyperoptic horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service

  • scarlet_artist_ scarlet_artist_ (@scarlet_artist_) reported

    @Hyperoptic no internet in L20 AGAIN! Issues?

  • Mo49083547 Mo (@Mo49083547) reported

    @Hyperoptic Horrible service. I just joinned a month ago and now to fix the issue, i need to wait for an engineer to come in 4 days time. Horrible service