Hyperoptic Outage Report in Chesterfield, Derbyshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Chesterfield, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chesterfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (15%)
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Total Blackout (10%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports Near Chesterfield, England
Latest outage, problems and issue reports in Chesterfield and nearby locations:
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Mark Sutherland
(@markesutherland) reported
from
Sheffield, England
Truly terrible customer service from @TalkTalk. Asked to speak to a manager and told they will get back to me in 24-48 hours. Absolutely shameful. Glad I have switched my broadband provider to @Hyperoptic at least they appreciate their customers.
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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JitanEDM
(@JitanEDM) reported
At this point I’m considering just signing up to @virginmedia will probably get it installed faster than @Hyperoptic will fix my internet.
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Kunle Daniel Osinaike
(@HlthCarePro) reported
@Hyperoptic Why ask thatbi sent a private message if you had no intention of helping.Yours is the only company that provides ZERO help for when broadband goes down.I can no longer work from home as my mobile allowance is finished. Yours is truly a shockingly bad company.
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Mary Miller
(@iam_MaryMiller) reported
I’ve now cancelled my order as a customer - the service is an absolute joke. Your call centre in Serbia have not a clue what is going on. I placed my order over 3 weeks ago and have received only 1 part of my order. The service is absolutely disgusting! @Hyperoptic
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Stephen Hubbard
(@RadioSte94) reported
@Hyperoptic given up on the call, that was attrocious no indication of how long I'd be waiting for no indication of queue number when I got to the top just more and more hold music, not great customer service at all
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JitanEDM
(@JitanEDM) reported
So after raising a formal complaint with @Hyperoptic i’m told to wait 10 “work” days for the complaint to be “investigated” ITS BEEN 10 ACTUAL DAYS AND I HAVE NO ******* INTERNET, ABSOLUTE JOKE. I am telling everyone I know never go with hyperoptic should have gone @virginmedia
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JitanEDM
(@JitanEDM) reported
@HyperopticCS @Hyperoptic @virginmedia All while I am getting 0 service!! And have just been billed!!
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Valentino
(@Valentino0555) reported
@Hyperoptic we are new customers to your service in beam park rainham. The internet is completely down and has been all day. I contacted your company this morning and they said somebody will be sent out… I gave them contact details for access to routers etc. Still no fix….
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Navid Kabuli
(@nkabuli) reported
@HyperopticCS @Hyperoptic Is this how it works? Keep promising me things will be sorted then essentially say I am free to leave if not satisfied? Your CS agent Milan has been great on the phone, but it seems your systems team is the problem. Have you seen your recent reviews?
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philippe polleux
(@philippepolleux) reported
Dear @Hyperoptic . I complained because I don't have internet since I switched to your company. Installation was done on the 17th of September. I received a response telling me I can wait another 10 days to get an answer. Is that really your customer service level. Impressive !
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Jesús Bracamonte
(@JesusFr) reported
@HyperopticCS @Hyperoptic Oh wow, so you are saying that because I have a complaint open I will be unable to get support and updates on my case? I do not see this reflected on your Complaints Code of Practice. Please clarify where this is stipulated.