Hyperoptic

Hyperoptic Outage Report in Chatham, Kent, England

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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Chatham, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Chatham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Hyperoptic Outage Chart in Chatham, Kent, England 12/12/2025 20:45

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Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • cbrown1230 Christine (@cbrown1230) reported

    @HyperopticCS @Hyperoptic I did that earlier but with no resolution

  • Shan41617142 Shan (@Shan41617142) reported

    @Hyperoptic internet has been down all day? When is it going back up?!?

  • maplemoonchild Jade (@maplemoonchild) reported

    In another flat installing hyperoptic when we've been cancelled on and ignored and told to wait another week+. This is not good enough at all. The customer service is absolutely dreadful and we just want our flipping internet! Sort this out!

  • KaroGamingg KaroGaming (@KaroGamingg) reported

    @JimboFromYT @SwagYoloBrehYT Increasing bitrate will just put more traffic on the network that's why it jumps to 100ms. My old provider (hyperoptic) let me have 2 diff wi-fi connections on my router, 1 for 2.4ghz and other for 5ghz (diff benefits to each one), it'd separate what your devices are connected to

  • cbrown1230 Christine (@cbrown1230) reported

    @HyperopticCS Just received a total nonsense Dm. All I need is a replacement box or an engineer visit & can’t understand why a decent company would take 5 days to arrange this. Your customer service & the actual service provide is truly awful and people should avoid @Hyperoptic at all costs

  • HyperopticCS HyperopticCS (@HyperopticCS) reported

    @cbrown1230 @Hyperoptic We are sorry to hear you haven't been provided an active service yet, Christine. As soon as we have an update of use, we will DM you straight away.

  • Shan41617142 Shan (@Shan41617142) reported

    @PicopointToday But does it work? Haha. #hyperoptic has been down for three days with zero explanation. @Hyperoptic you guys are terrible

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic @PixarsLightyear Really bad customer service no response

  • Ccynica Ccynical (@Ccynica) reported

    @Hyperoptic @PixarsLightyear Your customer is really bad they don't even respond

  • VANESSA74726971 VANESSA BOYD (@VANESSA74726971) reported

    @Hyperoptic Hello - I just 49 minutes in a Hyperoptic queue for customer service billing. Due to cash flow issues asked for short payment deferral so can do work. Flatly refused due help received prior. Long standing and loyal customer. Unhelpful and callous customer service.