Hyperoptic outages and service status in Barry, Wales

Problems in the last 24 hours in Barry, Wales

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Barry, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

• Internet (69%)
• Wi-fi (15%)
• Total Blackout (13%)
• E-mail (2%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Barry, Wales

Latest outage, problems and issue reports in Barry and nearby locations:

• 
  Shane Andrews MBE (@gingio) reported 17 minutes ago from Cardiff, Wales

  @Hyperoptic signal seems unstable tonight? Just reset the router so hopefully that’ll be okay.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jade (@maplemoonchild) reported 5 minutes ago

  In another flat installing hyperoptic when we've been cancelled on and ignored and told to wait another week+. This is not good enough at all. The customer service is absolutely dreadful and we just want our flipping internet! Sort this out!

• 
  Christine (@cbrown1230) reported 6 minutes ago

  @Hyperoptic National provide some service to your customers would be better. Useless

• 
  Christine (@cbrown1230) reported 7 minutes ago

  @HyperopticCS Just received a total nonsense Dm. All I need is a replacement box or an engineer visit & can’t understand why a decent company would take 5 days to arrange this. Your customer service & the actual service provide is truly awful and people should avoid @Hyperoptic at all costs

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 10 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Sam Roots (@samgroots) reported 10 minutes ago

  Ugh been waiting to speak to someone on the phone @Hyperoptic for over 30min. Your call centre system is terrible! Tell me how long the wait is, or how many ppl there are in front of me in the queue - and get some better hold music!!

• 
  Shan (@Shan41617142) reported 12 minutes ago

  @cbrown1230 @Hyperoptic Consider yourself lucky. The service doesn’t work. Internet down. Now 3rd day with no explanation.

• 
  Shan (@Shan41617142) reported 13 minutes ago

  @Hyperoptic @HyperopticCS citywide internet down for now 4 days with no update. Any idea when you guys will get your act together? Do I need to go through the work week without internet?

• 
  Christine (@cbrown1230) reported 17 minutes ago

  If there is a less reliable and helpful company than @Hyperoptic I'd love to know who it is. Absolutely zero customer service

• 
  Ccynical (@Ccynica) reported 20 minutes ago

  @Hyperoptic @PixarsLightyear Your customer is really bad they don't even respond

• 
  Andre Louis (@FreakyFwoof) reported 20 minutes ago

  @cal_stoneman @northernMPR @dj__k The minute I can get off of VDSL 80/20 I will do so. Waiting for Hyperoptic here or something else, don't care. I just want post-100 mbit. This sucks.