Hyperoptic Outage Report in Gastard, Wiltshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Gastard, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gastard and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (72%)
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Wi-fi (14%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Usman
(@usman015) reported
@Hyperoptic Now up to 17 days with no internet service still no one has called to explain the problem or how this is going to get resolved!!!!!
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JustGloow
(@JustGloow) reported
@HyperopticCS I haven’t had internet since 7pm today and the same thing happened within two weeks ago and I didn’t have internet for 27 hours hyperoptic fix this!!!!!!
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ST03VEN
(@ST03VEN) reported
@Hyperoptic I’d agree with all of that however your service has failed 4 times in less than 2 years and your MTTR (Mean time to recovery) is not acceptable. From experience it has been between 18 and 36 hours after a connection failure. You need to invest in better network resilience.
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Hoo-lee
(@lj_cedenoq) reported
@HyperopticCS Tried cancelling contract because you can’t deliver the promised service + it’s impacting my ability to work. Now I’m told I have to pay a £170 fee!!?? Replied to an open ticket 3 days ago and yet to hear a response back from @Hyperoptic at all!? Need solutions!!!!
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TheRealSlimJadey
(@TRealSlimJadey) reported
Every Tuesday my upload speed is next to zero. No solution, no support, no help. Directly impacts my income and no compensation. @Hyperoptic are absolutely shocking. Extremely frustrating and disappointing. Do not recommend at all
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James Spencer
(@jspencer_1) reported
@TRealSlimJadey @Hyperoptic @Hyperoptic when you actually gonna help?
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Danielle
(@F1Danii) reported
Avoid hyperoptic! Awful customer service who take 8 days to fix an issue, for it not to be fixed and say the next appointment for an engineer is the 1st September. 4 weeks after the outage started. @Hyperoptic @HyperopticCS @Ofcom
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Bryan RS
(@stripey_stripey) reported
@virginmedia As it happens, I have just caused our building to be wired for Hyperoptic - think you might be seeing a bit of an exodus from this corner of London when that service is connected in the next month or so.
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TheToiletDuck
(@TheToiletDuck) reported
@NightmareModeGo every other week i get a flyer and an email telling me i can get hyperoptic (1gb up/down). Then i go to the website and it tells me i can't get hyperoptic.
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LG
(@ingotism69) reported
Day 18 of an outage for entire postcode. Can’t provide any of us with a consistent update, can’t escalate to anyone. We’ve been lied to over and over again, spent a fortune on temporary data/solutions. Today I received my £56 bill. An utter disgrace. #hyperoptic @HyperopticCS