Hyperoptic outages and service status in Gastard, England

Problems in the last 24 hours in Gastard, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gastard, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Thomson (@gregthomson31) reported 3 minutes ago

  Another Sunny day means another @Hyperoptic outage incoming!

• 
  Adam Piper (@bitwog) reported 4 minutes ago

  @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

• 
  Char_B (@beau_belle7) reported 5 minutes ago

  @Hyperoptic what the hell is going on? Internet has been down for 10 hours so far today. This is the second time in the space of a couple months. I hate that I renewed my contract with you for another 24 months only a few months ago. This is diabolical!

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 5 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 No service for me!

• 
  Don Edgley (@donedgley1) reported 10 minutes ago

  @lulu_veganx @mariucha77 @Hyperoptic Still broken late on Day 4. Seems hyperotic have 2 systems. The new system is fine and the old one has broken for everyone in a km radius. No meaningful updates being provided.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 11 minutes ago

  @mariucha77 @Hyperoptic @donedgley1 Day 2 of no service. It’s like Groundhog Day!

• 
  Xeu (@Xeu_uk) reported 13 minutes ago

  @Hyperoptic You provide speed tests on your website, but went the speed is 5% of what I pay for there isn't a means to propagate this into a support request. Is it simply there to confirm the service is performing horribly?

• 
  James Nicholls (@jamesjnicholls) reported 18 minutes ago

  Nearly at 8 hours of outage now. Shocking @Hyperoptic

• 
  Tweets AHT (@TweetsAht) reported 27 minutes ago

  @Hyperoptic why has a 14 minute wait time for an agent turned into a 30 minute wait. New customer here and I'm thinking I should cancel my order

• 
  Carolina (@caro_SpecialOne) reported 27 minutes ago

  @Hyperoptic no service, no one knows what is going on, no update, again terrible customer service