Hyperoptic Outage Report in Gastard, Wiltshire, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Problems in the last 24 hours in Gastard, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gastard and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (73%)

2. 

   Total Blackout (15%)

3. 

   Wi-fi (9%)

4. 

   E-mail (3%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• PussiPetter (@PussiPetter) reported 2 minutes ago

  @NightmareModeGo It's gonna get stepped on and frayed if it's on the floor, I took an excess bit of floor cable cover from uni to cover where I couldn't avoid running it across the floor (hyperoptic plug HAD to go in the utility cupboard, was a pretty stupid place to put the router)

• AnvarolDreams (@AnvarolD) reported 3 minutes ago

  @ironside @HyperopticCS @JamesHobley3 Hyperoptic used to offer customers wirelesss hotspots during outages. Maybe they could help you with that? For what its worth, my guess is that the duct does not belong to them so they will be depending on BT Openreach to fix it.

• Ironside (@ironside) reported 6 minutes ago

  @HyperopticCS @Juliannochie @Hyperoptic Don’t get your hopes up Julian, they say wait until day X and then on the day you get palmed off. Look through my history with them. Cancel while you can.

• Ambo (@Ambo_P) reported 7 minutes ago

  @HyperopticCS @Hyperoptic If I'm completely honest.. Judging by your customer service, I have no hope that it ever will be resolved.

• Paul Convery (@Paul_Convery) reported 8 minutes ago

  @NigelThornton I suspect Hyperoptic may have the same problem with the final few metres of connection. Getting "wire" from the under-pavement chambers & ducts into flats and houses will probably mean surface mounting. Unless they can pull-through alongside the legacy telephone wire into homes.

• Lee Jones (@thisleejones) reported 12 minutes ago

  @Hyperoptic @HyperopticCS you opened a complaint on my behalf on the 17th of September. You asked for 10 business days to address the complaint. It is the 14th of October and I have heard nothing. #complaint #poorcustomerservice #poorcustomerxp

• Tom Coady (@tomcoady) reported 12 minutes ago

  @Hyperoptic why are you ignoring my support requests by email and using your contact form?

• Ambo (@Ambo_P) reported 15 minutes ago

  We're heading towards week THREE without internet... and @Hyperoptic don't even know when they're going to be able to fix it?! Do better.

• Seemore (ジュリアン) (@Juliannochie) reported 20 minutes ago

  @Hyperoptic Into 6th day of waiting for Hyperoptic activation, rather than the minutes I was told. I get pacifying messages from customer services but no timeline or evidence of anything actually happening.

• kingosticks (@kingosticks) reported 20 minutes ago

  @Hyperoptic @nokia Unlike the other unhappy customers here, I think this is great! I've been a customer for 5 years and didn't realise you were running FP4. I worked on both FP4 & 5 so it's cool to see a customer enjoying our backwards compatibility. #dogfooding