Hyperoptic Outage Report in Gastard, Wiltshire, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Gastard, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gastard and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
Community Discussion
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Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Farzana Ali
(@FabulousFarzana) reported
@Hyperoptic no internet connection since this morning. What’s going on? Notice I also didn’t get a reminder to say my contract was ending but you whacked on a higher charge with no problem.
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Sam Tincey
(@samtincey) reported
@Hyperoptic why am I only getting half speeds and why is it taking over an hour for you to answer your phones. Not acceptable. Hurry up!! Ps your services was not what It was. MAYBE PROFIT OVER SERVICE
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Joel Maher
(@joelrmaher) reported
@Hyperoptic Hyperoptic have misinformed, lied, let down and completely shafted us after getting us to sign up. Not a good sign of things to come. We’re now without internet and we’re keen to leave hyperoptic before we’ve even started using their service.
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Dr Cindy Sughrue
(@CindySughrue) reported
Worst customer service experience ever from @Hyperoptic - and that's just trying to get it installed. And I thought BT was bad. Should I pull the plug now? @HyperopticCEO
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Monte
(@ViscountMonte) reported
@Ccynica @Hyperoptic @HyperopticCS Agreed, I sent them a DM as requested and just received a generic brush off with no ETA of resolution. Given the issue and experience the 24/7 support appears to be a myth.
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jackie weaver
(@AuroraNiav) reported
@Hyperoptic I’ve called, emailed and DM’d you about my connection going down and accessing compensation and haven’t had any meaningful response in 2 days. Is this a concerted effort to stop people getting their compensation? …is that legal? 🤔
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America Mappilai
(@AmericaMapillai) reported
Hello @Hyperoptic why do I need to pay more as a existing customer to renew? I missed the deadline and reached out and got charged more than what you offer new customer. Is this fair #hyperoptic @HyperopticCS
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bbinlonduan
(@bbinlonduan) reported
@Hyperoptic what is going on with you guys? The internet constantly disconnected. Engineer came today and change the port of the building. He told us to wait 2 hours and get update via customer service. Contacted CS after 2 hours via chat and i get disconnected all the time from.
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Ccynical
(@Ccynica) reported
@jvantill @Hyperoptic Don't bother their customer service is the worst ever
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Ccynical
(@Ccynica) reported
@SettaSoeyono @HyperopticCS @Hyperoptic Yes very slow customer service, their service is sooooooooo bad and slow.