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Hyperoptic

Hyperoptic outages and service status in Gastard, England

Some problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Gastard, including 0 direct reports.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Gastard, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Gastard, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 26: Problems at Hyperoptic

Hyperoptic is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • GeorgiePeri
    George Pericleous (@GeorgiePeri) reported

    @Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasn’t been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!

  • SharonM68999167
    Sharon Murray (@SharonM68999167) reported

    @hyperoptic Network down most of the day w2 a update would be good 4th time in 8 weeks How can people work from home ! #hyperoptic

  • Hesketh_GD
    Graham Hesketh (@Hesketh_GD) reported

    @Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.

  • tv_bonkers41301
    Real Bonkers Tv (@tv_bonkers41301) reported

    @Hyperoptic taking appropriate action to address these service deficiencies.

  • MrWayneyB
    Wayne (@MrWayneyB) reported

    Anyone having issues with Hyperoptic Internet?

  • LookingAndrew
    Andrew Is Looking (@LookingAndrew) reported

    @Hyperoptic @Hyperoptic Seems like your company engineers are unable to connect people to your network. How & where do we send these boxes your not technical staff left behind. Shall we charge storage

  • karenthompson52
    karen thompson (@karenthompson52) reported

    Disgusting service from @Hyperoptic which I had installed on Tuesday and still zero internet. No front door bell, lighting, heating, sound system etc. Spent hours on phone 3 times but apparently no engineers available and no idea how many days before they can get one WTAF?!

  • nickyjanehill
    Nicky Hill (@nickyjanehill) reported

    Urrrgh got my new @Hyperoptic broadband installed not realising what a nightmare it would be to get all my smart devices connected. 4 hours with Amazon customer help and only one reconnected after very tricky technical instructions followed. Be warned if you have older devices!

  • bitwog
    Adam Piper (@bitwog) reported

    @Hyperoptic @Hyperoptic your 12 hour SLA has been violated multiple times with delays over days. The best you've done so far is a single reply to multiple emails over the course of days. And even that one took 2 days, 16 hours, 42 minutes. Why are you so bad at this?

  • dikong87
    Di Kong (@dikong87) reported

    @Hyperoptic my internet is down. I’m in SE3 area in London.