Hyperoptic outages and service status in Salford, England

Problems in the last 24 hours in Salford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Salford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Salford, England

Latest outage, problems and issue reports in Salford and nearby locations:

• 
  Cruze0701 (@RISHSHU0510) reported 6 seconds ago from Manchester, England

  @Hyperoptic MF’s Fix your internet we are trying to work from home. Manchester green quarters

• 
  Rachael (@Rachet1988) reported 6 minutes ago from Manchester, England

  I've got 10 mins of the movie left and Hyperoptic has gone down. I'll just make up the ending shall I?

• 
  Niall Gavin Batty (@niallbatty) reported 12 minutes ago from Manchester, England

  @Hyperoptic What is going on with your customer service? 5 online messages and 3 emails.....no contact from you and still no Internet! Its been 24 hours. Not good enough!

• 
  Matthew Thompson (@M_at) reported 21 minutes ago from Salford, England

  Another week where @Hyperoptic have broken my IPv6 having only just gotten it working. Third time. This time just a week after fixing it last time. How I long for the days where I could choose which ISP I use.

• 
  Melissa Rose Stevens (@Melissa_Rose_xx) reported 23 minutes ago from Salford, England

  @Hyperoptic my internet has been down for 2 days & I work from home. Send help please, there’s only so many coffees I can have from a coffee shop 🙃

• 
  Marc (@Marc_Bubbles) reported 39 minutes ago from Manchester, England

  @Hyperoptic @HyperopticCS another unsuccessful attempt to connect service! Put through to the advanced team which was a mailbox full and the line hung up! 30 mins passed around 😡

• 
  Renzo Ciafardone (@rciafardone) reported 40 minutes ago from Salford, England

  Almost 3 hours without Internet. I work remotely and I am completely isolated from my company. @Hyperoptic at Manchester has been great so far but this is really bad.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SmileyGFace (@SmileyGFace1) reported 5 minutes ago

  @Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?

• 
  Kurt Robson (@KurtRobsonn) reported 5 minutes ago

  Got through to @Hyperoptic, biggest network outage ever apparently. They can’t provide any timeframe for reconnection but said they hope it’s fixed within ‘48 hours.’ Surely we need compensation if this lasts longer than a few hours wtaf

• 
  Drahnier_ (@JaffaReinhard) reported 8 minutes ago

  @Hyperoptic Most useless and unhelpful customer service I’ve had with any wifi provider so far I was meant to have wifi up and running at my address originally over a month ago and still have no wifi. Engineers said they will come yesterday but didn’t and neither came today.

• 
  Jordan🇩🇲 (@JordyOnside) reported 8 minutes ago

  Just spoke to @Hyperoptic Apparently it’s their biggest outage and a major priority but they have no time frame 👍 also the staff said their service tracker is actually fake that’s why it constantly says no issues

• 
  David Nicholls (@replicants) reported 10 minutes ago

  @Hyperoptic @ofcom your network is down (check Reddit), Your helpdesk phone disconnects after 1 ring. And yet your network status says no problems Do you hate your customers?

• 
  Channy 💋 (@_giannix) reported 10 minutes ago

  I cannot wait to be out of this contract with Hyperoptic. There’s always connection issues

• 
  Xenomorph (@xenom0rph09) reported 13 minutes ago

  @Hyperoptic I raised issue of loss of service Friday last week in morning. Sunday still no resolution so raised complaint. Now it's still not fixed and no one is replying to me since Monday. Not one update. Stay away from this company you will pay and not get service for 5 day+

• 
  Simon (@NibblyPig) reported 13 minutes ago

  @theashrb Hyperoptic is severely limited to specific blocks of flats in urban areas and isn't available elsewhere. **** comparison.

• 
  Maks (@Makssss_O) reported 15 minutes ago

  Waited four days for my hyperoptic router only for it to arrive and there’s a fault somewhere in my flat and can’t get an engineer till next week. Wouldn’t have been the worst thing but O2 has next to no signal so I’m basically stuck in the stone ages in this flat.

• 
  NEARK0 (@Nearko_) reported 16 minutes ago

  @Hyperoptic your service is down in my area! And you have no ******* call centres open to help! What a joke!!