Hyperoptic outages and service status in Salford, England

Problems in the last 24 hours in Salford, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Salford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports Near Salford, England

Latest outage, problems and issue reports in Salford and nearby locations:

• 
  Melissa Rose Stevens (@Melissa_Rose_xx) reported 3 seconds ago from Salford, England

  @Hyperoptic my internet has been down for 2 days & I work from home. Send help please, there’s only so many coffees I can have from a coffee shop 🙃

• 
  Matthew Thompson (@M_at) reported 9 minutes ago from Salford, England

  Another week where @Hyperoptic have broken my IPv6 having only just gotten it working. Third time. This time just a week after fixing it last time. How I long for the days where I could choose which ISP I use.

• 
  Rachael (@Rachet1988) reported 11 minutes ago from Manchester, England

  I've got 10 mins of the movie left and Hyperoptic has gone down. I'll just make up the ending shall I?

• 
  Renzo Ciafardone (@rciafardone) reported 27 minutes ago from Salford, England

  Almost 3 hours without Internet. I work remotely and I am completely isolated from my company. @Hyperoptic at Manchester has been great so far but this is really bad.

• 
  Cruze0701 (@RISHSHU0510) reported 38 minutes ago from Manchester, England

  @Hyperoptic MF’s Fix your internet we are trying to work from home. Manchester green quarters

• 
  Marc (@Marc_Bubbles) reported 51 minutes ago from Manchester, England

  @Hyperoptic @HyperopticCS another unsuccessful attempt to connect service! Put through to the advanced team which was a mailbox full and the line hung up! 30 mins passed around 😡

• 
  Niall Gavin Batty (@niallbatty) reported 58 minutes ago from Manchester, England

  @Hyperoptic What is going on with your customer service? 5 online messages and 3 emails.....no contact from you and still no Internet! Its been 24 hours. Not good enough!

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graham Hesketh (@Hesketh_GD) reported 15 minutes ago

  @Hyperoptic Your tech support is non-existent. No tech support on chat. No email. Only phone. Don't even have hold music! Just repeat same sentence saying "We are currently experiencing a higher than usual call volume" on every call. No choice but to hang up. Service very intermittent.

• 
  Kevin Burke (@kevbur123) reported 18 minutes ago

  @Hyperoptic please help with an email I sent customer services please case number CS1033295. I am anxious to resolve this and be able to enjoy hyperoptic again.

• 
  Caroline McKernan (@carolinemck2) reported 19 minutes ago

  @Hyperoptic broadband has been down for almost 24 hours in Chester - what’s going on??

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 22 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  Paul Thompson (@tommo_68) reported 23 minutes ago

  @Hyperoptic When the internet is down though you cannot switch.

• 
  NotSteve (@NotSteveMusic) reported 23 minutes ago

  @Hyperoptic easily the most shoddy internet provider in the UK. Random outages and when you try and contact them they just literally switch off their customer support. Can’t call them. Can’t live chat them. Can’t do anything.

• 
  van woosen (@woosen7717) reported 25 minutes ago

  @Hyperoptic @Hyperoptic My internet keeps randomly dropping out, multiple times in a single month, and each outage lasts days. On top of that, calling support often means waiting 30–40 minutes just to be told it can’t be fixed. This level of instability is really annoying

• 
  Lidia Cantele (@CanteleLidia) reported 29 minutes ago

  @Hyperoptic Disappointing service from Hyperoptic. Switched from Virgin having been told I’d be credited my £200 early termination fee once evidence of charges provided. 7 months on- multiple times raising this- still nothing done to apply credit. Case is being ‘investigated’. Sort this out!

• 
  Amin Salehzadeh (@aesnobari) reported 29 minutes ago

  @Hyperoptic you have atrocious service. I have booked an installation with you TWICE. Each time your engineers just come for five minutes, don't do anything and without saying what's wrong just leave and your customer support can't tell me what's wrong. Embarrassing honestly.

• 
  Stepalex (@Stepalex) reported 30 minutes ago

  @theashrb It only shows how your Hyperoptic pricing sucks, as I have had 3Gb/s from Community Fiber for over a year for £41