Hyperoptic outages and service status in Peacehaven, England

Problems in the last 24 hours in Peacehaven, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Peacehaven, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  cache crab (@cachecrab) reported 3 minutes ago

  my internets been down for what feels like hours @Hyperoptic why

• 
  SanchoMagnifico (@SanchoMagnifico) reported 3 minutes ago

  @jamesjnicholls @Hyperoptic That’s because Virgin have an actual team behind them. Hyperoptic service center is probably run out of some clown’s basement.

• 
  Andrea Robinson (@printsandjam) reported 4 minutes ago

  London-based friends here, do If any of you use Community Fibre or Hyperoptic? If so, could you let me know how happy you are with it? Any problems with set up or service? All feedback much appreciated!

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 7 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  ravish (@rravilla24) reported 11 minutes ago

  @Hyperoptic Here’s a simple but firm X post you can use: @Hyperoptic broadband down since this morning. no update. No reply to email or chat, and your phone lines.This is unacceptable for a service I rely on for work. I need an urgent update, fix and info on compensation.

• 
  Flowerbomb212 (@Flowerbomb212) reported 14 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  Tweets AHT (@TweetsAht) reported 14 minutes ago

  @Hyperoptic why has a 14 minute wait time for an agent turned into a 30 minute wait. New customer here and I'm thinking I should cancel my order

• 
  Davdra (@pdavdra) reported 14 minutes ago

  @Hyperoptic why do you insist on doing your maintenance work during working hours? Causes major issues with working arrangements!

• 
  Imaan Ahmed (@Imaan_Ahmed) reported 15 minutes ago

  @Hyperoptic have the worst customer service team - they make you wait hours on the call then ignore your query & request to speak to managers / callbacks & hang up on you & the same people handle the support inbox so you can’t actually issue a legit complaint #hyperoptic

• 
  Motoke of Lagos (@Motoke_OG) reported 17 minutes ago

  Hyperoptic would be the death of me. They’re the only ones that are giving me trouble sigh.