Hyperoptic Outage Report in Peacehaven, East Sussex, England

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

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Full Outage Map

Problems in the last 24 hours in Peacehaven, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Peacehaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (72%)

2. 

   Wi-fi (15%)

3. 

   Total Blackout (10%)

4. 

   E-mail (2%)

5. 

   TV (1%)

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Monte (@ViscountMonte) reported 4 minutes ago

  @Ccynica @Hyperoptic @HyperopticCS Agreed, I sent them a DM as requested and just received a generic brush off with no ETA of resolution. Given the issue and experience the 24/7 support appears to be a myth.

• northwigan 🇺🇦 (@norfwigan) reported 5 minutes ago

  @ThreeUKSupport Yes I still have no signal. And no, I’m using hyperoptic wifi.

• BarkingMonkey (@replytomorons) reported 10 minutes ago

  After 3 frustrating days dealing with @Hyperoptic customer services, I finally got to talk to the amazing Aleksa N in Serbia. Not only was he able to fully explain the situation, he was clearly being honest, which was appreciated above all else 1/

• Ccynical (@Ccynica) reported 12 minutes ago

  @ViscountMonte @Hyperoptic Their customer service is the worst, they take a century to reply to you

• D3@dp0ny 🇺🇦 (@D3dp0ny1) reported 14 minutes ago

  Do not repeat do not use @Hyperoptic @HyperopticCS one weeks outage no updates useless customer services who knows very little about anything when pushed. Worse than BT and that's says something... Appalling

• HyperopticCS (@HyperopticCS) reported 15 minutes ago

  @AuroraNiav @Hyperoptic We are sorry to learn you haven't yet heard from our support team Aurora, please note they are overwhelmed with requests, but they always ensure that all are handled in due time and noted on your account. We will send you a direct message to offer an alternative.

• Dr Cindy Sughrue (@CindySughrue) reported 17 minutes ago

  Worst customer service experience ever from @Hyperoptic - and that's just trying to get it installed. And I thought BT was bad. Should I pull the plug now? @HyperopticCEO

• Manoreh Soeyono (@SettaSoeyono) reported 19 minutes ago

  @HyperopticCS @Hyperoptic I’ve contacted your Helpdesk via web chat several times over the past week and they have no meaningful updates, very poor.

• BarkingMonkey (@replytomorons) reported 25 minutes ago

  @Hyperoptic should be using Aleksa N as a consultant to teach their training staff how customer service should be done. It shouldn't have taken me so long to get through to someone like him.

• jackie weaver (@AuroraNiav) reported 32 minutes ago

  @Hyperoptic I’ve called, emailed and DM’d you about my connection going down and accessing compensation and haven’t had any meaningful response in 2 days. Is this a concerted effort to stop people getting their compensation? …is that legal? 🤔