Hyperoptic outages and service status in Peacehaven, England

Problems in the last 24 hours in Peacehaven, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Peacehaven, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

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  karen morley (@karenmorley6) reported 7 minutes ago

  @Hyperoptic any chance of our internet service being restored nw2 ?

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  Imaan Ahmed (@Imaan_Ahmed) reported 8 minutes ago

  @Hyperoptic have the worst customer service team - they make you wait hours on the call then ignore your query & request to speak to managers / callbacks & hang up on you & the same people handle the support inbox so you can’t actually issue a legit complaint #hyperoptic

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  babycakes (@Ry0hitan) reported 14 minutes ago

  @FourthStreetDan @Hyperoptic Ahh city wide issue - bunch of scumbags should be ashamed of themselves

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  KusariNinja 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@KusariNinja) reported 14 minutes ago

  @jammach @theashrb @Hyperoptic I used to use hyperoptic. Their service was very unreliable. A few xmas's so we were without internet for over a week due to not having access to the cabinet on our estate. We're with community fibre now which has been much more reliable (and faster)

• 
  K (@Naleek_F) reported 17 minutes ago

  Problem with Smart elections is when my WiFi goes, I can’t turn off my bedroom light.. @Hyperoptic what’s happening

• 
  Chad West (@ChadWestTweets) reported 19 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

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  James Nicholls (@jamesjnicholls) reported 20 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

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  Tom Pilla (@tpilla) reported 21 minutes ago

  @CryptoCap97 @jamesjnicholls @Hyperoptic Yep, I spoke to them at 1pm and asked the service rep a) how widespread it is; he said about 1,000 customers in west London (I’m in queen’s Park) and b) suggested that he connect with their social media team to start communicating about this an updating their users.

• 
  pratap singh (@pratapsingh71) reported 23 minutes ago

  @Hyperoptic 30–45 mins on hold without connecting, emails ignored, tickets never closed. Customer service is non-existent. Yet auto-billing works flawlessly—even after disconnection. How do you justify running a business like this? Your business need some human in loop to survive

• 
  Kurt Robson (@KurtRobsonn) reported 24 minutes ago

  @liam_richards @Hyperoptic Hahahah. Okay my customer service rep must’ve decided to give me the ultimate worst case scenario. Have a good week!