Hyperoptic outages and service status in Peacehaven, England

Problems in the last 24 hours in Peacehaven, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Peacehaven, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carolina (@caro_SpecialOne) reported 2 minutes ago

  @Hyperoptic no service, no one knows what is going on, no update, again terrible customer service

• 
  Stu (@subzee_) reported 7 minutes ago

  Hyperoptic is down 👍

• 
  NEARK0 (@Nearko_) reported 9 minutes ago

  @Hyperoptic your service is down in my area! And you have no ******* call centres open to help! What a joke!!

• 
  Tracey Bird (@BirdTbird) reported 10 minutes ago

  @Hyperoptic well another outage again in a matter of weeks. What’s going on???

• 
  Tia (@justforumrah) reported 11 minutes ago

  @Hyperoptic have the absolute WORST customer service, no wifi for 3 days now - engineer did not turn up and they are not allowing us to rebook an engineer till they find out why. Incredibly hard to get through to them on the phone in the first place - do not recommend.

• 
  CyberPips_EO🥷 (@Mr_E_O_) reported 12 minutes ago

  @Hyperoptic any issues with your network today? Not had Internet around the DA17 area

• 
  George Pericleous (@GeorgiePeri) reported 13 minutes ago

  @Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasn’t been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!

• 
  Copious cups of tea (@Iron_B__) reported 16 minutes ago

  Received the most disgusting “service” from @Hyperoptic this evening. Called to discuss a cancellation fee being applied unfairly only to have my time wasted by the most awful person deliberately going round in circles trying to avoid the subject. Disgusting.

• 
  Tom Coady (@tomcoady) reported 17 minutes ago

  @Hyperoptic I find calling your support services time-consuming as they require unnecessary personal probing and 🪪 verification. Would it be possible to provide an email address instead?

• 
  Cordelliassmile (@Cordeliassmile) reported 20 minutes ago

  @Hyperoptic I’m in Sheffield and your internet has been down for nearly 24 hours now. Your website is also down. What compensation is going to be offered to affected customers?