KCOM

KCOM Outage Report in Stoke-on-Trent, England

No problems detected

If you are having issues, please submit a report below.

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 12/21/2025 17:15

At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Total Blackout (19%)

    Total Blackout (19%)

  3. Wi-fi (16%)

    Wi-fi (16%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • slowcrushh Jamie (@slowcrushh) reported

    Pay £44 a month to KCOM and it doesn't work. Am ready to take up arms to achieve broadband communism.

  • wakka80 leewalker©️🐯🖤🧡 💙 (@wakka80) reported from City of Kingston upon Hull, England

    @Uzzell01 same here even when went down to the kcom photo event 😢

  • WolfOfBadenoch_ Craig Campbell (@WolfOfBadenoch_) reported

    @mattsko @Disc_light BT didn’t take over the phone network in Hull, so it stayed independent, no idea why. Was run by what’s now KCOM

  • JonnyBoyLUFC74 Jonny Brown 💙💛🏆 (@JonnyBoyLUFC74) reported

    @k4ty_b My missus has had same problem , kcom utter shite today

  • MyKayThoughts Kay (@MyKayThoughts) reported

    @HullCityRob @KCOMhome I'm also having this exact issue on Plusnet. I've noticed that I could access the kcom website at the beginning of the year, but unable to a few months ago and still unable to now?

  • davidapl3 David Lane (@davidapl3) reported

    @KOMCARE problem with account. But waiting too long on phone and no response to emails. KCOM owe me money from my old account and are overcharging me on my new account.

  • En2erTheMattrix Mattbot (@En2erTheMattrix) reported

    Half of wyke was in my home because of kcom outage.

  • nick__head Nick Head (@nick__head) reported

    Looks like KCom are increasing prices and giving you an "upgraded package"...Who ******** has £50 a month spare to spend on internet. Why increase my speed, no websites throughput that fast anyways. You are just monopolising us again. Forcing us to upgrade.

  • david_weston4 David Weston 🏆🐯🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@david_weston4) reported

    @HullCity Will never be the same as the KCOM and the KC 😭

  • Elwick70 Bryan Elwick (@Elwick70) reported

    @GreatBr48769413 They were never part of the GPO, hence their own cream boxes rather than red. There were a few towns up and down the country who opted to run their own systems. All but Hull ended up joining the national network. Even today, there are no BT lines in Hull. It’s all KCOM