KCOM

KCOM Outage Report in Stoke-on-Trent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 01/16/2026 06:15

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsDuddits Duddits II (@ItsDuddits) reported

    @Pijinnn_ Im from Hull and we are super lucky, we get 1gb down 200 up we cant get virgin, sky or BT just Hull's own company KCOM. Consider a move to Hull.... lol

  • FCMonkey1982 FC Monkey (@FCMonkey1982) reported

    @kesXIII @dantomlinson92 Sick of hearing about " fortress kcom " do it then ,look like you give a ****!

  • litenheat69 Chris Holwell (@litenheat69) reported

    @peter_levy Connexion, the council, Ofgem and SDG Group don't care I've contacted all of them and they don't want to know. Nothing on consultations with residents and flying under the telecoms act. Kcom are as bad for not allowing reasonable access. Best of luck sticking them up in our area

  • falamgir Furqan Alamgir (@falamgir) reported

    @robhodgson1966 And I know how hard we have tried and like all other companies who have tried to collaborate with KCOM have come to the same conclusion. As you’re aware the police are investigating the criminal damage and we will leave that to them, have a great day.

  • rainbowkate1989 hummingbird (@rainbowkate1989) reported

    @KCOMhome is anyone having problems with kcom Internet?

  • Deeno36 **** Grayson aka Deen (@Deeno36) reported

    @KCOMhome are awful, DO NOT USE. My daughter left Hull 2 move london 4 a job, they refuse to canx her contract & she's paying it still. They said its her own fault 4 leaving b4 contract end date. She's in a shared house now with BT, but KCOM refuse to canx & making her pay it.

  • drpepper1996 .... (@drpepper1996) reported

    @peter_levy “omg poles are ruining the city” are people forgetting when KCOM does it. Same people who moan KCOM have a monopoly are now the ones who don’t want other companies. If KCOM were so easy to work with why are all other supplies having to build their own network?

  • teddsmedia04 teddsmedia04 (@teddsmedia04) reported

    @KCOMhome @KCOMcare hi I’m not a KCOM customer as I live in a different part of the UK yet I’ve purchased a router of eBay that was something you called a “LightHub”. It’s a technicolour DGA4231 router. I’m just curious as to wether you’ve disabled engineer mode on it? Thanks

  • Carl10353045 Carl (@Carl10353045) reported

    @KCOMhome when my Internet not working I still get charged.when you say I haven't paid my bill I still get stressed...when it's kcom fault I get charged 7.50 customer service my arse

  • Jomeimei421 🌻mei | ceo of yoohankim (@Jomeimei421) reported

    KCom individually come to their own conclusions about TWSA, and they realize KDJ is probably the one who needs comforting the most so KDJ is just sitting there, braced for a slap in the face, feeling guiltier by the second when it never comes…he doesn’t know how to be forgiven