KCOM

KCOM Outage Report in Stoke-on-Trent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 01/17/2026 11:05

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Total Blackout (15%)

    Total Blackout (15%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • parkerrg Bob Parker (@parkerrg) reported

    Any one having sound and vision problems from KCOM,mine is crap

  • kev_harker Kev (@kev_harker) reported

    @leestelfox @LondonFaithful @KentWomble Groundman at the KCOM a couple of years ago came out and stated that football did more damage to the pitch then RL did,

  • JacobHodgson01 Jacob Hodgson (@JacobHodgson01) reported

    @KCOMcare I have been running some tests over the past few days with my network and others on the KCOM infrastructure. Do you throttle XBOX downloads at 5PM? It has been consistent for the past few days?

  • david_fowey David Willmore (@david_fowey) reported

    @KCom Check out my Speedtest results! 12.9 Mbps down and 0.4 Mbps up. Is this acceptable?

  • JonathanAvis8 Jonathan Avis (@JonathanAvis8) reported

    I never been to Hull but these photos of the KCom will do #CAFC

  • eleywrites Scott Eley (@eleywrites) reported

    HT at the KCOM. Hull leading through Hakeeb Adelakun after 18 mins. It’s getting a bit heated and ref Coy has already stopped proceedings to speak with both managers. Charlton are far from out of this and causing Hull problems with ***** into the box. #hafc 1 #cafc 0 @prostint

  • JacobHodgson01 Jacob Hodgson (@JacobHodgson01) reported

    @KCOMcare No this is not. But somebody on a BT network has a constant speed. Me and others on KCOM bang on 5PM everyday drop down from our full package speed to around 500kbps! Got to be something on KCOM or one of your partners?

  • goldentruetiger goldentruetiger (@goldentruetiger) reported

    @bbcburnsy @HumbersideSport too slow, no ideas, no plan b.... sound familiar. It’s Groundhog Day again at the KCom. #hcafc

  • musichqhull Darren Bunting (@musichqhull) reported

    @Sir_RyKitching @KCOMhome not Kcom but mobile signal for Giffgaff & Tesco Mobile is shocking on Bev Rd this afternoon - trying to stream is impossible

  • mellors30 ⚽WAM™ (@mellors30) reported

    @lauraonlife_ @KCOMhome @KCOMcare With any fault, KCOM will get a period of time to fix, this is a standard 2-3 working days, which will not cover the weekend, however with this being an area issue, we are aware this is being treated with importance. we apologise & hope to have it rectified on Mon