KCOM

KCOM Outage Report in Stoke-on-Trent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 01/24/2026 05:00

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • AlanAtkinson85 Alan Atkinson (@AlanAtkinson85) reported

    @HullCityLive Ehab now uses Whisper after KCom turned their back on him. Similar with the takeover, he's sending facsimiles to Turkey - just bad pictures of money with smiling fans behind it.

  • KyleBooth101 Kyle Booth (@KyleBooth101) reported

    @Everton Worst support to coke to the KCOM this season

  • lablife46 Lee Brown (@lablife46) reported

    @kcom another poor night’s connectivity… probably not helped by the fact the connection box on the telegraph post is taped up because the casing is damaged. Again an expensive and shocking service. People in Hull deserve much better!

  • markcass13 Cass (@markcass13) reported from Hessle, England

    @mrslee1970 @KCOMhome I’m with pure broadband , but all the fibre cabling is KCOM! How often do you reset your router? I’d also check if you have to log into any authentication / remote desk top , it could be that , that is the issue being slow etc

  • Beccaa_Booo Becky 🐝 (@Beccaa_Booo) reported

    Kcom is so **** tonight, it says it’s going to take 22 hours to download the last 0.5gb of Farm Manager 2021 😭

  • Ofcom Ofcom (@Ofcom) reported

    @domhall @gwobek @domhall Hi Dominic, regarding landline provision, BT and KCOM are the only providers in the UK that are required to provide a service upon request. They should advise if this can be provided.

  • bipolarminddrop Kai Green (@bipolarminddrop) reported

    @KCOMhome currently getting 10mbps download speeds and ping of 40ms+ ping to any server, including the KCOM servers that usually have 1ms ping. Have full upload speed, however. Is there an issue on your end?

  • railton42 CHRIS RAILTON (@railton42) reported

    @bbcburnsy morning David, on behalf of many residents on Victoria Dock, would it be possible for your team to contact Kcom, and ask the “men in suits” why we still haven’t got a Landline, been down since Boxing Day! Absolutely vital for some! Ta!

  • markcoops23 mark (@markcoops23) reported

    @KCOMhome To be fair to kcom I can’t complain for their service and customer service but I would@like existing long time customers to be offered deals like this every now and again. Show to Christmas love to your original customers

  • foxxfir FirTreeFox (@foxxfir) reported

    Wtf is wrong with my internet @kcom