KCOM

KCOM Outage Report in Stoke-on-Trent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 11/14/2025 20:30

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • CityTwizt Twizt🇧🇼 (@CityTwizt) reported

    @MCFC_Luke_ @WWEGareth Not legally nah lad, Hull and surrounding area is stuck with KCOM who sponsor the stadium and it means paying £6k to get them to fit their lines for the full street and I'm not staying in this gaff for life it's awful 😭

  • MesserStanton Revd David Messer (@MesserStanton) reported

    I am paying more for a package from BT as KCOM aren’t the best but BT are so much worse and I never thought that could be beaten but boy they’ve whooped them

  • royalhotelbrid Royal Bridlington (@royalhotelbrid) reported

    @KCOMhome Internet gone down at home. Tried to reboot, no joy. Contacted Kcom. Will not speak with me as I used my husband name when we installed Kcom. He's out all day - I want to report a fault ! #terrible service

  • jayemrz ris (@jayemrz) reported

    im convincd sm stans are the worst stans in kcom

  • OptimisticLyon Prof. Sir SL. Backing Boris (@OptimisticLyon) reported

    @scattysmum @Tory_Glory I have KCom fibre (its a Hull thing) full fibre to the house, guaranteed 500mbps with the option of 900mbps, never gone down in 4 years..

  • Benj1960 Brian Benjafield (@Benj1960) reported

    @paullewismoney I had shares in KCOM and my cheque for £36 dividend went missing on the post. They wanted £25 to issue a replacement. I lost thousands on the shares too

  • harrynoble__ Harry Noble🍋 (@harrynoble__) reported

    @Ciaran__od Not a chance. It’s just a farcical idea, you think Kcom internet is ****? Imagine that on a country wide scale.

  • KCOMhome KCOM (@KCOMhome) reported

    @ConnorDarley4 If none of the KCOM sites are working and you have tried on multiple devices and browsers, we will need to do more trouble shooting with you over the phone. Please call 01482606101 and we can take a look for you :)

  • TMCHull The Marvell College (@TMCHull) reported

    Unfortunately the school telephone lines are currently down, we have KCOM engineers fixing the problem. Sorry for any inconvenience.

  • HullLecturer Mary-Ellen #UCU (@HullLecturer) reported

    @kcom your website isn't working and nor is my internet at home. Today is the 3rd day that the internet has conked out at home in the afternoon. Neighbour yesterday said it was an issue with a local node. I did report it, but not sure whether engineers know.