KCOM

KCOM Outage Report in Stoke-on-Trent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 01/10/2026 17:10

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Total Blackout (17%)

    Total Blackout (17%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • 128smith Michael (@128smith) reported

    @SkintDad Better pies at half time if you support FC. Much less bad language at the Kcom without a doubt and you get to buy a pattie buttie on the way home from Dundee. Mind made up yet?

  • parkerrg Bob Parker (@parkerrg) reported

    No live stream from KCOM,any one else having problem

  • markcass13 Cass (@markcass13) reported

    @PhillHemsworth @Lockolike @KCOMhome Mije is with pure but its all the kcom gear as pure rent it, I pay for 70 and no problems, kids online constantly and I work from home

  • hcafckarl Karl (@hcafckarl) reported from City of Kingston upon Hull, England

    Everyone down at the KCOM tomorrow please! Let’s get a good amount of people there #hcafc

  • AlanAtkinson85 Alan Atkinson (@AlanAtkinson85) reported

    @SkintDad @KCOMhome That's the general opinion I hear. I think the damage was done to KCom during the broadband era. Which was utterly appalling. But they've improved a lot and as I say, I can't fault their current services. They're also very good to deal with too, should you need to call them.

  • AdamD530 Adam (@AdamD530) reported

    Gutted to be sat at home instead of celebrating our promotion with everyone else. Still though, we’re going up, UTT and bring on next season when we go down to the Kcom again. YOU ‘UUULLLLL 🐯

  • Keiranjames9 Keiranjames (@Keiranjames9) reported

    Who's off down KCOM today then

  • lloydyyyyj Lloyd Jackson (@lloydyyyyj) reported

    @SkintDad @bt_uk @KCOMhome People seem to have either no issues, or no end of issues with KCOM. Ours was good at first but over time it has slowed significantly, and that’s a similar experience to most of my friends and family.

  • mattyantz Matthew Anthony (@mattyantz) reported

    @fishface58 @KCOMhome Are you using the kcom supplied equipment? If so that’ll be the problem

  • TheRealMike Dr Mike Willis (@TheRealMike) reported

    Great service from @kcom and @OpenreachHelp this morning fixing my broken line. I only reported the fault last night. A tree branch had been rubbing against the line and had worn through in such a way that broadband worked, albeit slowly, but the phone didn't work at all.