KCOM

KCOM Outage Report in Stoke-on-Trent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 03/29/2026 10:50

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (27%)

    Wi-fi (27%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • MartinTwigs68 Les (@MartinTwigs68) reported

    My kcom internet is down again

  • dinkyrach Rach (@dinkyrach) reported

    @Ash_470 @PollardRach Kcom do not use the same lines as BT, they are fibre direct to the premises on their own network.

  • danjsansam Dan (@danjsansam) reported

    Kcom going down again early???

  • indianasc0nes hc (@indianasc0nes) reported

    @PollardRach I was on KCom when I lived in Hull, it was the worst internet provider I’ve ever experienced. The TV would disconnect from the WiFi despite it being less than 2m from the router. Signal upstairs was non existent. Horrendous

  • MyMSPDay David (@MyMSPDay) reported

    KCOM having another internet outage in #Hull. The service has been periodically unreliable recently.

  • paulharper75 Paul Harper 🐯🏃‍♂️💙💜 (@paulharper75) reported

    @RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. 👏

  • SupernovaPhil88 Phil Bagwell (@SupernovaPhil88) reported

    God help KCOM, Internet is about to go down ten fold in HU3, 4, 5 and 6

  • indianasc0nes hc (@indianasc0nes) reported

    @steviee_p @PollardRach But whether it’s the only provider or not, if the service is ****, it’s ****. I lived in hull for 3 years and knew tonnes of people on it (50+) and every single person had a bad experience. You could say the same about reviews for every company but none are as bad as Kcom

  • paulbowler60 Paul B (@paulbowler60) reported

    @RobBfromDerby @KEdge23 Ha. Even if number 1 was a thing, having moved from Derbyshire for work, I still wouldn’t get a decent Wi-Fi signal from the wonderful KCom of Hull 😬

  • KCOMhome KCOM (@KCOMhome) reported

    @Jakewoolford01 Hello Jake KCOM do not provider Wi-Fi just the service up to the router. if you are having issues with your Wi-Fi there is a help section on our website