KCOM

KCOM Outage Report in Stoke-on-Trent, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 02/28/2026 03:25

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • PeterKershaw6 Peter Kershaw (@PeterKershaw6) reported

    @RichieLyric @KCOMhome Kcom have got a terrible name they are very scruffy when doing work

  • JamesStart10 JimToFriends (@JamesStart10) reported

    @damo_razz @BenSchofield_ Fault with connection from kcom most of Hull down

  • trevtricky Trevor Jones (@trevtricky) reported

    KCom down again. Such expensive rubbish!!

  • Mikerz_44 Michael Reed (@Mikerz_44) reported

    FFS KCom. We wait years for them to install full-fibre and even when they are doing it in darkest Lincolnshire they can't do it on their own doorstep, and they have just told me they are reducing our broadband speed by 33% with no other choices. No way to run a service! #KCom

  • Ashleysunley1 Ashley sunley (@Ashleysunley1) reported

    @AndrewDandilly @KCOMhome No one is using there service coz ya can't connect to it atm so ppl using twitter with thier phone Internet ain't guna affect kcom

  • jwaugh1607 j.waugh (@jwaugh1607) reported

    @Communitykc Help deleted all e mails by accident how do you retrieve them. KCOM saying you can’t!!!

  • KCOMhome KCOM (@KCOMhome) reported

    @JacobUK_ Please let us know if you are continuing to have issue.  Either calls us on 01482 606101 or on our live chat service. Thanks,  KCOM

  • KCOMcare KCOM Care (@KCOMcare) reported

    @PinderAlex We are aware of an issue currently affecting some KCOM customers and our engineers are working hard to identify the problem. We're sorry for the inconvenience that the issue is causing. As soon as we have any further information, we'll update our Twitter / Facebook account

  • markcass13 Cass (@markcass13) reported from Hessle, England

    @mrslee1970 @KCOMhome I’m with pure broadband , but all the fibre cabling is KCOM! How often do you reset your router? I’d also check if you have to log into any authentication / remote desk top , it could be that , that is the issue being slow etc

  • Carlwilks2011 Carl (@Carlwilks2011) reported

    @KCOMhome what is going on the Internet is down again. This is the second time in just two weeks, and I start work soon. Not good enough kcom😡