KCOM

KCOM Outage Report in Stoke-on-Trent, England

Some problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Stoke-on-Trent, England 01/20/2026 09:05

January 20: Problems at KCOM

KCOM is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • Trockay_ tom (@Trockay_) reported

    @DizzyTT Move to hull. KCOM would never

  • SamanthaJaggar samantha jaggar (@SamanthaJaggar) reported

    @kcom wtf your guy has said he can dig up outside my house till 11pm at night

  • spencer68 Spencer Dixon (@spencer68) reported

    @Nasstar We're a former KCom and now Nasstar customer. Our MPLS network has been up & down since 3am this morning. Your service levels are shockingly bad. Extremely difficult to get hold of anyone. No information what's going on. No indication its even being look at!

  • sssausage1488 Scotch Square Sausage (@sssausage1488) reported

    @EE Hi David. She has moved to an area on the east coast which isn't an area you provide great speeds for - KCom seem to have a monopoly over there. Upon realising her speeds were dreadful, she contacted you and got told she had to complete her contract regardless of the poor speeds.

  • JamesStart10 JimToFriends (@JamesStart10) reported

    @SueHodg78985334 @looknorthBBC So get onto kcom and demand they let others use there infrastructure,kcom as put up hundreds of poles up all over Hull because it would have cost to much to go underground,I totally agree with you're grievances but the problem is kcoms monopoly of internet provider

  • HullCity1975 cj (@HullCity1975) reported

    @Brendon7375 Pearson must have enjoyed running us more than he does Hull Fc.Some great times,That buzz knowing something special was happening and did happen won't mean the same again.Nicks goal v Walsall we will never see a quicker goal at kc,kcom,mkm or what ever its called in the future.

  • drpepper1996 .... (@drpepper1996) reported

    @peter_levy “omg poles are ruining the city” are people forgetting when KCOM does it. Same people who moan KCOM have a monopoly are now the ones who don’t want other companies. If KCOM were so easy to work with why are all other supplies having to build their own network?

  • thejackflap The Jackflap (@thejackflap) reported

    @Milky_Buttons_ @Connexin @KCOMhome The KCOM network is built brilliantly, but the service they provide is incredibly flawed after years of growing their reach but not their support team. Hell, if you want Sky, TalkTalk or most other providers they run down another network. I don't get your point?

  • Church_of_Aston church of aston (@Church_of_Aston) reported

    @phg1 @C1974W @Babble____ I have never known any new lines go to any house,ones outside can be replaced but not into your house. Dont Kcom run the Hull area ??

  • flovercarat emma 🧡 (@flovercarat) reported

    DAMN THE KCOM LINEUP IS SO GOOD SOFAR