KCOM outages and service status in Loughton, England

Problems in the last 24 hours in Loughton, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Loughton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kris Bean (@kkrrbb76) reported 5 minutes ago

  @KCOMhome installed 22 Feb. Remedial work reported to kcom. Wall box hanging off wall , cable loose and untidy, entry point hole for cable about 5 times bigger than the cable. Inspection on 14 April to report the install needs starting again. No further communication. Garbage.

• 
  Chris Shaw (@s14awy) reported 8 minutes ago

  @KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?

• 
  D🅰️z (@JellyTotPixel) reported 16 minutes ago

  @JackBon60290058 @jordantyson92 kcom its been realy bad today heard it could take 48 hours to fix

• 
  Mike Covell (@MikeCovell) reported 18 minutes ago

  Anyone else having intermittent signal with their kcom?

• 
  Albert  (@albertj485) reported 20 minutes ago

  @ZenInternetHelp Hi - I've recently moved into a temporary rental and it would be great to order your service, unfortunately for my next move I may be moving into the KCOM monopoly. If I move and you're not able to connect at my new address am I subject to early termination fees?

• 
  Bean. 🍇 (@HLJOHNO) reported 21 minutes ago

  @TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.

• 
  Alan Hemingway (@alanacct) reported 22 minutes ago

  @INDEPENDENT_MG @littlearfer You would have thought they could have come to some agreement to share the underground space. KCOM seem very bad at not facilitating help to other suppliers

• 
  vVSoull (@LeighJane19) reported 22 minutes ago

  @KCOMhome That's all u ever say kcom " working hard to fix it" 6 hours later joke

• 
  🌸 Mandy 🌸 (@Hull50) reported 22 minutes ago

  @KCOMhome Never any offers for existing customers! having to pay extortionate prices for crap internet that doesn’t even reach every room #Hull #kcom #ripoff

• 
  Neil Peacock (@neilmpeacock) reported 23 minutes ago

  @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to their website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔