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KCOM

KCOM Outage Report in Gateshead, England

Why is my KCOM service not working?

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Full Outage Map

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at KCOM. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  • 56% Internet (56%)
  • 27% Wi-fi (27%)
  • 14% Total Blackout (14%)
  • 2% E-mail (2%)
  • 2% Phone (2%)

Live Outage Map Near Gateshead, England

The most recent KCOM outage reports came from the following cities: Newcastle upon Tyne.

CityProblem TypeReport Time
Newcastle upon Tyne Wi-fi 24 days ago
Newcastle upon Tyne Wi-fi 24 days ago
Newcastle upon Tyne Internet 24 days ago
Newcastle upon Tyne Internet 2 months ago
Newcastle upon Tyne TV 7 months ago
Newcastle upon Tyne Wi-fi 9 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • AbrahamHwhite
    A.🇻🇦🏳️‍🌈 (@AbrahamHwhite) reported

    Why is the market for broadband so terrible in Hull? Monopolies. Prices have gone up by 9% in a year yet there are literally just two providers - Three and KCOM - that cover my residential area near a high street and the university

  • En2erTheMattrix
    Mattbot (@En2erTheMattrix) reported

    KCOM WIFI IS ACTUAL ****.

  • katieeralphh
    Katie 💕 (@katieeralphh) reported

    KCOM is STILL NOT WORKING in the HU5 area which is absolutely ridiculous. It’s been days and we’ve been told it could be weeks before it’s fixed. Are we still being expected to pay our full bill after not receiving the service @KCOMhome ?

  • wookieward
    dale ward (@wookieward) reported

    @KCOMhome had buffering issues for a few days now. Is there a problem in the Hessle area #kcom

  • DanLittle180
    Dan Little - The Last Watcher 👀 (@DanLittle180) reported

    @1904Irrelevants You may have to ring kcom tomorrow for your username and password. Have you tried accessing the router homepage? If you turn your new router upside down you will see something like 192.168.x.x and login in details. You may find your username and password pre installed.

  • markjwt
    Mark Taylor (@markjwt) reported

    @KCOMhome @EmmaHardyMP Hi Emma...could you help me? My mum has alzheimers and KCOM have cut her fone off, depriving her of a potential life line if she has another stroke. She had obviously cancelled her DD but I didn't find out until today

  • chris_feast
    Chris Feast (@chris_feast) reported

    @KCOMhome Absolutely shocking customer services! Telephone Kcom Friday 21st October as we had total fibre broadband failure a I sent an email of complaint Saturday acknowledged, Ticket [56087] NO REPLY, NO TELEPHONE CAll week later no broadband.SHOCKING CUSTOMER SERVICE!

  • spudsinwater
    @spudsinwater (@spudsinwater) reported

    @andy_mansell72 @Carlwilks2011 Why don’t you look at the crowds both rugby teams were getting last time they were in the 2nd divisions of their sport and compare that with City this season? The BIGGEST DERBY IN THE WORLD had never once sold out at the KCOM / MKM in the top division of its sport. FACT.

  • Burgessappleton
    Mark (@Burgessappleton) reported from City of Kingston upon Hull, England

    @KCOMhome @KCOMcare terrible service today in HU8. Is there any known issues? Unable to use Wi-Fi connected to any TVs in the house, also hardwired PS5 isn’t finding a network connection. However, Wi-Fi to iPhone is working!?! Any ideas please? #Internet #KCOM #Hull

  • aleoli2007
    Keith and Away (@aleoli2007) reported

    @MoneySavingExp Can't receive Social tariff broadband with KCOM as already a customer. However can receive it on lowest speed of 30 currently on 300. New customers can get any speed. KCOM is a monopoly