KCOM outages and service status in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bean. 🍇 (@HLJOHNO) reported 3 minutes ago

  @TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.

• 
  Rach "Favus" Smith" 🏳️‍⚧️🦒 (@mrfavus) reported 3 minutes ago

  @KCOMhome I contacted my work IT dept and they confirmed it was a routing problem with Kcom

• 
  soph (@sophgamess) reported 4 minutes ago

  I just wanted to play battlefield 1 all day and my internet is still down🫠 ****** Kcom surprise surprise

• 
  Mel Brooker 🐝 (@MelJBroo) reported 9 minutes ago

  @HowardGant9 @EE @SkyUK Look at Sky when you can. I cant knock them at all. I got Oakley a phone and the deal they provided me with was amazing. When KCOM was off Sunday, EE was shocking for a signal. Sky had 5G and was so quick!

• 
  Bellroc𐤊 l 57.kas (@Bellrock157) reported 12 minutes ago

  Launch has been postponed until further notice. We'll keep everyone informed and updated when the KCOM dev team remediate this issue. Do not buy KBROS until further notice. Thank you all for your patience and understanding.

• 
  KCOM (@KCOMhome) reported 15 minutes ago

  @Jakewoolford01 Hello Jake KCOM do not provider Wi-Fi just the service up to the router. if you are having issues with your Wi-Fi there is a help section on our website

• 
  David Hoggard (@davidhoggard64) reported 15 minutes ago

  So it would appear I’m not the only one with internet connectivity issues in Hull #kcom #internet #hull

• 
  John Thomas (@BorisJohnThomas) reported 16 minutes ago

  @ispreview do you have email i could contact you with i need some help with broadband issues I've been having for few years now i went to openreach,bt,virgin,kcom etc even ofcom but no one could help with the issue I'm having im desperate any help will be greatly appreciated

• 
  Admiral Atomic (@AdmiralAtomicTV) reported 18 minutes ago

  @KCOMhome @Matty_MyStRo Yeah I received no notification, emailed you a week ago that's still sitting on no response. I had terrible connection 90% less than what I paid for and now for the last 19 hours the internet in my whole town has been offline with no communication. What's up with that kcom

• 
  Andy Clark (@andyclark1973) reported 19 minutes ago from Kirk Ella, England

  @kcom could we have an ETA for a fix for the current network outage please. There's nothing on your website