KCOM outages and service status in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

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  . (@hcityafc) reported 6 minutes ago

  @kcom internet gone down west of the river by looks of it #uptherobins

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  Phil Bagwell (@SupernovaPhil88) reported 7 minutes ago

  God help KCOM, Internet is about to go down ten fold in HU3, 4, 5 and 6

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  Bollard (@Plaaaard) reported 8 minutes ago

  @bazdjcooper KCOM Down?

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  Lord of Sugar 💖🪄 (@lordsugar01) reported 8 minutes ago

  @cb_doge This is massive for Starlink and the UK’s rural communities. Ofcom officially recognising it as a legitimate broadband solution under the 10 Mbps USO rules changes the game. No more forcing people in hard-to-reach areas to wait endlessly for BT or KCOM when Starlink is already delivering reliable connectivity. Fewer premises now qualify for subsidised connections because Starlink is stepping us, that’s real progress. Innovation actually solving problems instead of endless bureaucracy. Well done to the team pushing this forward. Who else sees Starlink transforming connectivity in underserved regions like this? 🇬🇧🚀💖🪄

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  TeeGee (@Suimavave) reported 8 minutes ago

  @D_L1997 That Golding support try at the Kcom is gonna hit me like a steam train

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  Tesla Owners Silicon Valley (@teslaownersSV) reported 11 minutes ago

  BREAKING: Starlink has received another major regulatory win in the UK. 🇬🇧 The UK's communications regulator, Ofcom, has confirmed that Starlink qualifies as a viable broadband alternative under the country's 10 Mbps Broadband USO rules. • Confirmation provided directly to ISPreview • Properties with affordable Starlink access may no longer be eligible for a USO connection from BT or KCOM • Some USO requests have already been declined because Starlink service was available • Ofcom previously said lower-cost Starlink plans reduced the number of underserved premises to around 4,000 The decision further reinforces Starlink's role as a trusted broadband option for rural and hard-to-reach communities.

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  Nick (@ChelseaNick25) reported 11 minutes ago

  @KCOMcare @KCOMhome @KCLightstream I live down kildale close off howdale rd.We had a letter stating we are getting full fibre to the property.Workmen have been and dug in front off only 10 houses and gone. WTF .any info of the plan would be great please.

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  Emma.Watching.History🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇦 (@SpectatorEmma) reported 11 minutes ago

  @SkyNews BT telephone boxes are red. Hull & the surrounding area are not served by BT. Phone boxes in Hull and the surrounding area are cream with service provided by KCOM Group Ltd.

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  Bean. 🍇 (@HLJOHNO) reported 18 minutes ago

  @TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.

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  Chris Shaw (@s14awy) reported 18 minutes ago

  @KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?