KCOM Outage Report in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

• Internet (58%)
• Wi-fi (26%)
• Total Blackout (14%)
• E-mail (2%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eleanor ٩( ᐛ )و (@eleanorweeee) reported 3 minutes ago

  will never stop shocking me how **** kcom is, constantly dying hnnnnng

• 
  Cara Townsend (@cara_townsend98) reported 4 minutes ago

  @Skitapostur Not Hull resident but contracting for a company based there and everyone has gone offline, so my guess is yeah, issues at KCOM (again)

• 
  Richie Bard Baker-Donaldson (@RichieLyric) reported 9 minutes ago

  @KCOMhome Moved to hull two months ago, already had the Kcom lightstream go down twice. Never had such a poor service in any other part of the country. Plus the cost of Kcom internet is higher than anywhere else! What a shabby company

• 
  Phil Taylor. nearly a pensioner. (@Phil48James) reported 13 minutes ago

  @andytlee_2 @HullHour @KCOMhome I have been with 3 for years and never had any issues, And oops I may have meant 30 a month. My son has had no issues with the home broadband, 3 are concentrating on rolling it out in Hull because of the monopoly KCOM have.

• 
  Jamie (@slowcrushh) reported 15 minutes ago

  Anyone in Hull have an Android that keeps forgetting Kcom WiFi network, then told access denied when you try to connect? Every time I come home it happens.

• 
  Ollie 🎗 (@OllieOllie87) reported 17 minutes ago

  @bbcburnsy Not in the slightest. KCOM is a fair bit more expensive than other ISP’s but having used those, the service and speeds provided by KCOM are far superior. Sky, BT, Virgin Media all included. We might not have any option but the option we have is IMO the best.

• 
  Theo Farrer (@TheoFarrer) reported 18 minutes ago from City of Kingston upon Hull, England

  @KCOMcare Hi, my dad has tried to send an email from his KCOM account on his S21, but the email app won’t allow him to send anything because the SMTP server has no authentication. Is there a fix for this? Thanks

• 
  Kurt Hoyle (@rseHoyle) reported 20 minutes ago

  @KCOMhome Hi. Are you currently having issues with Lightstream? It’s not working in HU10. Can’t even load up the KCOM website to go on live chat to report it? 🤔

• 
  Scott Wood (@SWood18) reported 22 minutes ago

  @CityView1904 @KCOMhome I have KCOM, and pay more than I would with Sky or BT, but the service they offer is so superior to anyone elses. Nobody can match their speeds.

• 
  Dave Allanach (@davethetekkie) reported 25 minutes ago

  The VDSL line at the new house is running at a staggeringly poor 6.9Mb/s down… my 4G connection is showing 2/4 bars and I’m getting 4Mb/s on my phone. That KCOM FTTP connection point outside is looking more attractive by the second.