KCOM outages and service status in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jez riley french (@jezrileyfrench) reported 2 minutes ago

  @KCOMhome still problematic today (25th) & I'm also still waiting for a full reply to a different issue which I raised directly with Kcom almost 2 weeks ago.

• 
  Rosemary Pearman nee Bakes (@butchsekab) reported 3 minutes ago

  @KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.

• 
  Gazarelda (@Gazarelda) reported 4 minutes ago

  @official_seany @andreajenkyns You think KCom should fix potholes?

• 
  Rach "Favus" Smith" 🏳️‍⚧️🦒 (@mrfavus) reported 4 minutes ago

  @KCOMhome I contacted my work IT dept and they confirmed it was a routing problem with Kcom

• 
  Adam (@Cardinal_Malt) reported 6 minutes ago

  @ciaran296 @KCOMhome I know it might be hard to believe (especially after today's outage) when I say this, but as someone who has lived outside of hull, kcom lightstream is actually more reliable and stable then some of the providers of had elsewhere

• 
  Lucy 🖤 (@lucyk512) reported 10 minutes ago

  Love it when everything in the house runs through the wifi and then KCom goes down. At this rate we might as well have signed up to get the money for using less electricity because the only thing working is the sodding lamps.

• 
  jodie 🧸🤍 (@auroraluvbot) reported 14 minutes ago

  kcom wifi sucks ***

• 
  TeeGee (@Suimavave) reported 15 minutes ago

  @D_L1997 That Golding support try at the Kcom is gonna hit me like a steam train

• 
  Tony Roe.🐯🧡 (@RomeoOscarEcho) reported 18 minutes ago

  @RadioHumberside Too little to late kcom..Uve acted like a cartel in Hull.. Good riddance to ur network..

• 
  Daniel Rose (@ExileAryui) reported 23 minutes ago

  @JonKirby1974 The issue is in any other city it wouldn’t effect the entire infrastructure such as retail or hospitality but most companies are forced to use kcom and now they are no doubt losing custom and therefor money, it’s a sham… and needs addressing.