KCOM outages and service status in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

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  Paul Harper 🐯🏃‍♂️💙💜 (@paulharper75) reported 3 minutes ago

  @RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. 👏

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  Jon Kirby (@JonKirby1974) reported 3 minutes ago

  Hey @kcomhome and @kcom, just to let you know that any hours I lose from being unable to work from home I'll be invoicing you direct for it to be reimbursed. You charge some of the highest rates in the country for your broadband and its piss poor along with your customer service

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  Luke Bedford (@lukebed79) reported 8 minutes ago

  @ExileAryui @KCOMhome The monopoly has broken. With MS3 network cables now laid or being laid around Hull and East riding there is another 7 choices of fibre providers in the area. Im leaving kcom next month to go in a better package which is £20 per month cheaper

• 
  D🅰️z (@JellyTotPixel) reported 10 minutes ago

  @JackBon60290058 @jordantyson92 kcom its been realy bad today heard it could take 48 hours to fix

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  ItsJustJosh (@Craucoes) reported 12 minutes ago

  @JonKirby1974 @KCOMhome @Kcom Please don't blame the customer service/ tech support people you speak to because i used to work for kcom and in a situation like this we aren't told anything either it's not there fault they can't help you

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  Emma.Watching.History🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇦 (@SpectatorEmma) reported 12 minutes ago

  @SkyNews BT telephone boxes are red. Hull & the surrounding area are not served by BT. Phone boxes in Hull and the surrounding area are cream with service provided by KCOM Group Ltd.

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  Error404 (@DawsonsLeftPeg) reported 15 minutes ago

  @jordantyson92 @_kirst99 Everyone switching to tethering their phones for data with KCOM being down is strangling the networks. Spoke with a Three rep via DM massive spike in demand.

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  Amber (@blacklab115) reported 17 minutes ago

  @kcom our lightstream is terrible get it sorted please

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  Jeanniebabe 💙 (@g01dy) reported 17 minutes ago

  @KCOMhome @KCOMcare Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

• 
  Jez riley french (@jezrileyfrench) reported 20 minutes ago

  @KCOMhome still problematic today (25th) & I'm also still waiting for a full reply to a different issue which I raised directly with Kcom almost 2 weeks ago.