KCOM outages and service status in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil Peacock (@neilmpeacock) reported 1 minute ago

  @KCOMcare @KCOMhome another day, yet again Kcom Internet service is down. However, not according to there website. No online customer chat function. Help pages as useful as a chocolate fireguard. Terrible hold music. Maybe I'll get through this time 🤔

• 
  Bean. 🍇 (@HLJOHNO) reported 1 minute ago

  @TheRealJamieKay Those phone boxes have been there for literal YEARS. We're talking pre-pandemic. Also they have been decorated by KCOM, not the council, because Hull FAMOUSLY has their own phone network/internet provider rather than using BT. Their phone boxes were originally white not red.

• 
  IAN_EBO_LAD (@ebolad1) reported 5 minutes ago

  @KCOMhome @kcom this months bill is on hold till you fix it we pay good money and yet we have no internet

• 
  Baz Cooper (@bazdjcooper) reported 6 minutes ago

  Bit of a delay on the old signal front. @bbcburns, can you get KCOM to come and fix me tinterweb.

• 
  Kris Bean (@kkrrbb76) reported 7 minutes ago

  @KCOMhome installed 22 Feb. Remedial work reported to kcom. Wall box hanging off wall , cable loose and untidy, entry point hole for cable about 5 times bigger than the cable. Inspection on 14 April to report the install needs starting again. No further communication. Garbage.

• 
  Phil Bagwell (@SupernovaPhil88) reported 8 minutes ago

  God help KCOM, Internet is about to go down ten fold in HU3, 4, 5 and 6

• 
  Ben Anderson (@B4nd000) reported 9 minutes ago

  ******* KCOM is the worst init:/ never seems to work fully

• 
  Gazarelda (@Gazarelda) reported 10 minutes ago

  @official_seany @andreajenkyns You think KCom should fix potholes?

• 
  Lucy 🖤 (@lucyk512) reported 11 minutes ago

  Love it when everything in the house runs through the wifi and then KCom goes down. At this rate we might as well have signed up to get the money for using less electricity because the only thing working is the sodding lamps.

• 
  James 🎗 (@jameskwiths) reported 11 minutes ago

  Its ridiculous that @KCOMcare @KCOMhome have not provided any updates and we are having to hear from people online that have rung them that it is expected to be down for a couple days. #KCOM