KCOM outages and service status in Birkenhead, England

Problems in the last 24 hours in Birkenhead, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Birkenhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Silver Humber (@SilverHumber) reported 11 seconds ago

  @KCOMhome My Lightstream internet is still down despite multiple reboots. What's up KCom?

• 
  Rune (@Rune_Norule) reported 4 minutes ago

  bruh i just wanted to come on and see what’s going on for kcom but damn nvr mindddd

• 
  Ze Rebelle (@zerebelle) reported 4 minutes ago

  KCom is down. Read a book. 📖

• 
  🌸 Mandy 🌸 (@Hull50) reported 6 minutes ago

  @KCOMhome Never any offers for existing customers! having to pay extortionate prices for crap internet that doesn’t even reach every room #Hull #kcom #ripoff

• 
  Ben (@BenGardner44) reported 6 minutes ago

  You’re pathetic KCOM! Can’t pick up my sons prescription now because internet is down so if he gets worse it’s on you! @KCOMhome

• 
  hc (@indianasc0nes) reported 7 minutes ago

  @steviee_p @PollardRach But whether it’s the only provider or not, if the service is ****, it’s ****. I lived in hull for 3 years and knew tonnes of people on it (50+) and every single person had a bad experience. You could say the same about reviews for every company but none are as bad as Kcom

• 
  Rosemary Pearman nee Bakes (@butchsekab) reported 8 minutes ago

  @KCOMhome My phone line is not working. My service charge is only £22.98 per month. I have an outstanding balance of £0.00. My last bill date was 15th January 2023. I'm paid monthly and my next payment's due 7th Feb and my next Kcom payment will be on or around the 7th.

• 
  Tom (@brokenviolin83) reported 10 minutes ago

  Just received an email from a 'KCOM Customer Champion Specialist' what the **** is one of those ???!!!! And if they are sooo good, why is the service soo **** ?!

• 
  Chris Shaw (@s14awy) reported 13 minutes ago

  @KCOMhome I have to say the service and response times from KCOM are well below standard and what should be expected. Every day this week my Internet is for 5 to 6 hours. Engineer is now due tomorrow. How do I claim compensation /good will refund for the poor service to date please?

• 
  Phil Bagwell (@SupernovaPhil88) reported 13 minutes ago

  God help KCOM, Internet is about to go down ten fold in HU3, 4, 5 and 6