KCOM

KCOM Outage Report in Birkenhead, Metropolitan Borough of Wirral, England

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KCOM offers broadband internet (Lightstream), television, phone and mobile services in Kingston upon Hull and surrounding areas.

Problems in the last 24 hours in Birkenhead, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Birkenhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

KCOM Outage Chart in Birkenhead, Metropolitan Borough of Wirral, England 03/01/2026 17:05

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Most Reported Problems

The following are the most recent problems reported by KCOM users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Birkenhead, Metropolitan Borough of Wirral, England

The most recent KCOM outage reports came from the following cities: Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrescot Internet
United KingdomWidnes Wi-fi
United KingdomPrescot Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Phone

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

  • JonKirby1974 Jon Kirby (@JonKirby1974) reported

    Hey @kcomhome and @kcom, just to let you know that any hours I lose from being unable to work from home I'll be invoicing you direct for it to be reimbursed. You charge some of the highest rates in the country for your broadband and its piss poor along with your customer service

  • MartinTwigs68 Les (@MartinTwigs68) reported

    Kcom broadband has gone down, I ring up and it tells me I'm 172 inline and should use their web page. How f**king ironic

  • Cardinal_Malt Adam (@Cardinal_Malt) reported

    @ciaran296 @KCOMhome I know it might be hard to believe (especially after today's outage) when I say this, but as someone who has lived outside of hull, kcom lightstream is actually more reliable and stable then some of the providers of had elsewhere

  • kingswood_tiger Paul 🇬🇧🇪🇸🇹🇷 (@kingswood_tiger) reported

    @MelJBroo @KCOMhome Not even a tweet from them acknowledging the issues, loads of hull having issues 🤬 #kcom

  • HullMichelle75 MotherOfFestiveDragons 🐝👩🏼‍🎓🇪🇺🦖 (@HullMichelle75) reported

    @JanPurling Oh Jan 😔 Hope you feel better soon. Someone tweeted about KCOM earlier and said it’s going to be down a couple of days 😯 x

  • Craucoes ItsJustJosh (@Craucoes) reported

    @RomeoOscarEcho @declang05 KCOM are a bad company but one of thee best providers in the UK they’re one of limited company’s that provide Full Fibre across the UK. Issue is staff and management there are shocking and don’t care for customers. When I worked there we had 13 mins to take a call or loose pay :/

  • davidhoggard64 David Hoggard (@davidhoggard64) reported

    So it would appear I’m not the only one with internet connectivity issues in Hull #kcom #internet #hull

  • ebolad1 IAN_EBO_LAD (@ebolad1) reported

    @KCOMhome @kcom this months bill is on hold till you fix it we pay good money and yet we have no internet

  • flibberdigibert bingbong (@flibberdigibert) reported

    @KCOM as large areas of Hull are without internet, at what point do consider your customers? Give us an update and likely timeframe. There are businesses and customers working from home. Don't treat us like crap cos we will walk.

  • davy_lad Dave Evans (@davy_lad) reported

    @leemelonopie @KCOMhome It's not our equipment, it is kcom not supplying the service we are paying for