KCOM outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ItsJustJosh (@Craucoes) reported 4 minutes ago

  @JonKirby1974 @KCOMhome @Kcom Please don't blame the customer service/ tech support people you speak to because i used to work for kcom and in a situation like this we aren't told anything either it's not there fault they can't help you

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  KCOM (@KCOMhome) reported 6 minutes ago

  @FrEaK_HullFC Hi Steve, our customer service & technical support teams have been open since 8am today. If you call 01482 602555 you should be able to select the options to get through to an adviser. Apologies you haven't been able to reach us yet. Many Thanks KCOM.

• 
  lee opie (@leemelonopie) reported 7 minutes ago

  Is @KCOMhome fixing the problem today?? #kcom down for over 2hrs now! Do we get a refund for all the outages #hull

• 
  Steve Withill (@SteveWithill) reported 7 minutes ago

  KCOM Complaint. I see Im not on my own with my issues with KCOM. Ive escalated to Ofgem and, in the process, Ive found KCOM are not members of CISAS nor ISPA where customers can find resolution. Search the new providers in Hull! #checkyourKCbill @KCOMcare @KCOMhome @WhichUK

• 
  Vennie (@Vennie2691) reported 9 minutes ago

  @KCOMhome what is the matter with KCOM AGAIN? MY 200 / 75 MBS service is SO slow I can't even run a speed test!

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  Scott Bradley (@Bradley1Scott) reported 10 minutes ago

  @peter_levy If KCOM let the other companies share the network under PIA agreement like BT do there would be no need for more poles and digging the streets up

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  D🅰️z (@JellyTotPixel) reported 14 minutes ago

  @JackBon60290058 @jordantyson92 kcom its been realy bad today heard it could take 48 hours to fix

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  Paul B (@paulbowler60) reported 15 minutes ago

  @RobBfromDerby @KEdge23 Ha. Even if number 1 was a thing, having moved from Derbyshire for work, I still wouldn’t get a decent Wi-Fi signal from the wonderful KCom of Hull 😬

• 
  Steve Parker (@steviee_p) reported 15 minutes ago

  @indianasc0nes @PollardRach There's no other line based provider in the area for people to review, that's the issue and a lot of people tend only to leave reviews when disgruntled. If any other provider was enter the area it wouldn't make a difference as they would rent Kcom lines though M3 are laying cable

• 
  Paula Burnby (@BurnbyPaula) reported 15 minutes ago

  @KCOMhome Why do you need to access my account to explain what the additional £3 is being used for unless I sign up for 2 years with a service that at best is mediocre? Surely you aren’t that inept you can’t give a reason behind the different charges? #avoidingthequestion #kcom