KCOM outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kris Bean (@kkrrbb76) reported 6 minutes ago

  @KCOMhome installed 22 Feb. Remedial work reported to kcom. Wall box hanging off wall , cable loose and untidy, entry point hole for cable about 5 times bigger than the cable. Inspection on 14 April to report the install needs starting again. No further communication. Garbage.

• 
  JillHB (@jill_hb) reported 6 minutes ago

  @KCOMhome @houdsmum Hi Alyson, I’ve had exactly the same issue today. KCOM advised there’s an issue with the letter not including details of phone bolt-on package. Hope this helps.

• 
  Jeanflambé 🇪🇺 (@jongibbins) reported 8 minutes ago

  Evidently KCOM are having issues today. Therefore all internet access is down. Home and also businesses. I can't even buy milk from the Co-op as they are also affected. Maybe having a monopoly over such a large area isn't such a good idea after all ...

• 
  Andy Clark (@andyclark1973) reported 9 minutes ago from Kirk Ella, England

  @kcom could we have an ETA for a fix for the current network outage please. There's nothing on your website

• 
  Mihu Nowak (@Mihu_Nowak) reported 11 minutes ago

  @KCOMhome Really??? No duh, current KCOM service it’s in 99.3% so ******🤮🤕I'm curious if I’m able to apply to a tribunal🤔

• 
  Ashley 🔶 (@itzashley06x) reported 11 minutes ago

  Never mind, it’s KCOM doing maintenance work 🙄

• 
  Scott Bradley (@Bradley1Scott) reported 11 minutes ago

  @peter_levy Bt have to let other companies use there network so why are KCOM being like this . This will give people more Choices on who will provide there services

• 
  KCOM (@KCOMhome) reported 14 minutes ago

  @FrEaK_HullFC Hi Steve, our customer service & technical support teams have been open since 8am today. If you call 01482 602555 you should be able to select the options to get through to an adviser. Apologies you haven't been able to reach us yet. Many Thanks KCOM.

• 
  🩷𝕵𝖊𝖓𝖓🩷 (@ThePlaanetThief) reported 15 minutes ago

  Kcom are absolute dog shite idk how there's so many issues constantly

• 
  hc (@indianasc0nes) reported 17 minutes ago

  @steviee_p @PollardRach Had BT in my flat for 2 years never had an issue. Currently got Sky at my partners house and it’s **** compared to BT but infinitely better than Kcom. Never heard a good thing about Kcom from anyone I’ve spoke to. Service is **** and they take weeks to repair issues