KCOM outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mx. Star (@sonder_star) reported 2 minutes ago

  why is my wifi down and kcom said its an era thing yet nobody i know in my area is affected 😭😭😭 pls my datas gonna run out

• 
  Paula Burnby (@BurnbyPaula) reported 2 minutes ago

  @jobrady68 @KCOMhome Appalling service from Kcom

• 
  sue york (wright) (@lilminx1966) reported 3 minutes ago

  @KCOMhome Hope we are getting a refund for the outage I pay nearly 70 pound a month and had no internet for 8 hours so far not good enough @kcom

• 
  Rach (@dinkyrach) reported 4 minutes ago

  @Ash_470 @PollardRach Kcom do not use the same lines as BT, they are fibre direct to the premises on their own network.

• 
  James Lockwood (@EnfieldTiger) reported 4 minutes ago

  @lucyk512 To get the data to your local mast, the mobile networks will use a line to the mast. In the rest of the country there's a choice of providers. In Hull there's KCom. So if it's a core problem with KCom, that probably explains the reason

• 
  Jordan Tyson (@jordantyson92) reported 7 minutes ago

  Anyone else’s 4G shite as well? I know Kcom is down like…

• 
  Jon Kirby (@JonKirby1974) reported 14 minutes ago

  Hey @kcomhome and @kcom, just to let you know that any hours I lose from being unable to work from home I'll be invoicing you direct for it to be reimbursed. You charge some of the highest rates in the country for your broadband and its piss poor along with your customer service

• 
  Andrew Ross (@Andy_Ross1962) reported 16 minutes ago

  @ReformDylan @andreajenkyns Apart from Hull never had red boxes, they were usually cream, KCOM was never part of the GPO or BT

• 
  mimi ☁️ (@dokjaqz) reported 19 minutes ago

  and we do have a qualified heaker among kcom so i do not see the need for ysa to be a healer too, im not against ysa being a support bcs her support is still Essential to kcom, every member is essential and has their own strengths but if they reduce her to this role.. euagh

• 
  Reece broom 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@reece_broom) reported 20 minutes ago

  @sophgamess 🤤 my fav game of all time! i miss playing it so much. think i might have to download it again once kcom sort this **** out