KCOM outages and service status in Banchory, Scotland

Problems in the last 24 hours in Banchory, Scotland

The chart below shows the number of KCOM reports we have received in the last 24 hours from users in Banchory, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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KCOM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeanniebabe 💙 (@g01dy) reported 17 seconds ago

  @KCOMhome @KCOMcare Rubbish service in HU12 for a few days now. Come on KCom we pay through the nose for your broadband at least make it work properly.

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  Sam Reed (@tehreedy) reported 2 minutes ago

  Hmm @KCOMhome you seem to have members of staff coming down my street telling lies. I’ve just had an argument with someone telling me I haven’t got fibre, but I definitely know I have. It may not be KCOM fibre, but it is Openreach fibre. This feels very misleading to customers

• 
  KCOM (@KCOMhome) reported 2 minutes ago

  @FrEaK_HullFC Hi Steve, our customer service & technical support teams have been open since 8am today. If you call 01482 602555 you should be able to select the options to get through to an adviser. Apologies you haven't been able to reach us yet. Many Thanks KCOM.

• 
  Chris Dent (@dentchris93) reported 2 minutes ago

  @wilson_cllr @Connexin This is a KCOM pole. It was there before the raised bus stop and you can check this on Google maps so I would say this is poor from Hull City Council 😳

• 
  jodie 🧸🤍 (@auroraluvbot) reported 2 minutes ago

  kcom wifi sucks ***

• 
  AJ (@alanjury) reported 3 minutes ago

  @KCOMhome I just had someone claiming to be from KCOM at my door trying to convince me to take your service by lying about the Openreach alternative not being full fibre. Whether that was dishonest or ill-informed, arguing with potential customers is not the way to get business.

• 
  Mihu Nowak (@Mihu_Nowak) reported 4 minutes ago

  @KCOMcare Disgusted with poor kcom broadband at HU7 since Wednesday. Paying £55.99 for full fibre 400 and have just 5-25Mbps it’s feels like KCOM gave me middle finger... fat rats

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  Paul Harper 🐯🏃‍♂️💙💜 (@paulharper75) reported 5 minutes ago

  @RP2218 @Tesco Yeah, I was assuming it was a KCOM issue. Good that someone paid for you though. 👏

• 
  lee opie (@leemelonopie) reported 7 minutes ago

  Is @KCOMhome fixing the problem today?? #kcom down for over 2hrs now! Do we get a refund for all the outages #hull

• 
  Steve Parker (@steviee_p) reported 7 minutes ago

  @indianasc0nes @PollardRach There's no other line based provider in the area for people to review, that's the issue and a lot of people tend only to leave reviews when disgruntled. If any other provider was enter the area it wouldn't make a difference as they would rent Kcom lines though M3 are laying cable