Nationwide status: access issues and outage reports

Problems in the last 24 hours in Weston-super-Mare, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Weston-super-Mare, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Weston-super-Mare, England

Latest outage, problems and issue reports in Weston-super-Mare and nearby locations:

• 
  Benjamin Hartrey (@benj8min) reported 31 minutes ago from Cardiff, Wales

  I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.

• 
  Scott Poole (@ScottAPoole) reported 39 minutes ago from Cardiff, Wales

  @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

• 
  Shane Andrews MBE (@gingio) reported 45 minutes ago from Cardiff, Wales

  @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

• 
  LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported 50 minutes ago from Cardiff, Wales

  @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

• 
  paul stevens (@paultimstevens) reported 53 minutes ago from Cardiff, Wales

  @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  owen (@owen_o24) reported 4 minutes ago

  @AskNationwide your anti-fraud system has blocked a payment of mine, leading to me paying an extra £90 for festival tickets. Customer service offered me £25 and told me to use another bank next time. Are you able to assist me with getting the other £65 back please?

• 
  Matt Leslie (@mattleslie74) reported 5 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  Matt Leslie (@mattleslie74) reported 6 minutes ago

  @AskNationwide The app issue has been ongoing for the last fortnight. I've restarted my device, I've uninstalled and reinstalled the app, but it is glitches aplenty when verifying a payment I've made to a third party.

• 
  georgina brown (@georginabrown7) reported 9 minutes ago

  @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

• 
  Elizabeth Mistry (@ElizabethMistry) reported 11 minutes ago

  @Sureena4WNE Really good to see another branch of @AskNationwide in Wednesfield Hoping this one will also offer support for people (you don’t have to be a customer) with concerns about #Dementia

• 
  Mary (@maryphillips22) reported 12 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  steve WBA (@WbaSteve) reported 17 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  glosuk68 (@glosuk68) reported 20 minutes ago

  @santanderuk Not only have you not opened your Leighton Buzzard branch today (and next weekend), your one outside cash machine is down. Thankfully the @AskNationwide is open and their machines are working.

• 
  Shaz (@shezRommy) reported 22 minutes ago

  Hi is there a know issue with pending transactions not showing on the banking app beem 24hrs and i cannot see it on my app @AskNationwide

• 
  Chelle (@ChelleChipato) reported 23 minutes ago

  @AskNationwide also wanted an official letter from the university to confirm his acceptance because the UCAS codes he has received were insufficient (I kid you not). Also note that none of this is on their own website, this woman was just gate keeping and making stuff up 3/5