Nationwide

Is Nationwide down in Cardiff, Wales?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Cardiff, Wales 11/23/2025 16:30

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (21%)

    Website (21%)

  3. Login (7%)

    Login (7%)

  4. Transactions (4%)

    Transactions (4%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (4%)

    Transfer (4%)

Community Discussion

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Nationwide Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • ScottAPoole Scott Poole (@ScottAPoole) reported from Cardiff, Wales

    @AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?

  • paultimstevens paul stevens (@paultimstevens) reported from Cardiff, Wales

    @AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please

  • gingio Shane Andrews MBE (@gingio) reported from Cardiff, Wales

    @AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.

  • stu_75 Stuart Anderson (@stu_75) reported from Ringland, Wales

    @AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this

  • banners63 LJ Banbury 🇺🇦⚽️🏏🚴‍♂️🚶🏟🌍✈️ (@banners63) reported from Cardiff, Wales

    @AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?

  • AhmdOsmanx Ahmd othman 🇸🇩 🇬🇧 (@AhmdOsmanx) reported from Newport, Wales

    @AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • XplodingCabbage Mark Amery (@XplodingCabbage) reported

    I hate KYC checks. Bad law made worse by corporate ineptitude. @AskNationwide say I'll be locked out of my account in September unless I provide more personal info, but neither I nor their support team can find out how to access the form to do so after "Skip"ing it earlier today.

  • HarkDorse Baby snail do do do doo do do 🦕🇪🇺 #FBPE (@HarkDorse) reported

    @IMissHitchSlaps @Women_of_Surrey @AskNationwide FFS! Glad I'm no longer a customer! They really need to answer this, then...

  • treyc_baby Kenyan Doll 🦄 (@treyc_baby) reported

    @AskNationwide I've done all of that and the person I spoke to was very rude and unprofessional. Absolutely zero help at all!!

  • top200fpl Top 200 FPL (@top200fpl) reported

    @xjessiicat @AskNationwide Having the same problem

  • Missymazda Fiestyfiesta💙 (@Missymazda) reported

    @AskNationwide We had a ceiling collapse on Thursday 17th July and since then we have received apart from one exception the worst customer service we have ever encountered.We have spent endless hours on the Phone doing your job and have been met at every turn by problems

  • isolinealmonds L (@isolinealmonds) reported

    @AskNationwide @BOOM3R_BOY Good luck James, they don't answer chat either. App is always playing up and yes, mine is down too atm

  • ChelseaaJadee_ Chelsea (@ChelseaaJadee_) reported

    @AskNationwide i’ve just registered for the online banking for my mortgage but when I try to login, it’s telling me my details can’t be found?

  • caldwellrowan29 Rowan (@caldwellrowan29) reported

    Juat had my phone nicked by two people who I'm sure have been made very welcome in this country, and without it, I cannot access any finances and am basically penniless. What can I do @AskNationwide?

  • isolinealmonds L (@isolinealmonds) reported

    @AskNationwide is app down again?

  • CyprusNik ✝️Nikos🟠 #VoteAnyoneButLibLabConGreen (@CyprusNik) reported

    @AskNationwide The chat on the app leaves me talking to some agent in India who has no actual power to help me with my request. I just want someone in the UK with actual access to help. Why is this so hard to get?