Is Nationwide down in Cardiff, Wales?
Problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 30: Problems at Nationwide
Nationwide is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (24%)
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Login (18%)
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Transactions (14%)
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Withdrawals (2%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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LJ Banbury 🇺🇦⚽️🏏🚴♂️🚶🏟🌍✈️
(@banners63) reported
from
Cardiff, Wales
@AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?
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Stuart Anderson
(@stu_75) reported
from
Ringland, Wales
@AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this
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Shane Andrews MBE
(@gingio) reported
from
Cardiff, Wales
@AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.
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paul stevens
(@paultimstevens) reported
from
Cardiff, Wales
@AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.
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Ahmd othman 🇸🇩 🇬🇧
(@AhmdOsmanx) reported
from
Newport, Wales
@AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services
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Scott Poole
(@ScottAPoole) reported
from
Cardiff, Wales
@AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Pidgeon SAME HANDLE ON BLUE SKY
(@baldypidge) reported
from
Dundonald, Northern Ireland
@AskNationwide your phone system is awful beyond words.
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Vicky Hensley
(@Vics84) reported
@AskNationwide what’s going on with the banking app this morning? It’s saying there’s a problem. I made a large transfer last night. It left my account but the recipient is saying they’ve not received it
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Rob Hill
(@robvanriot) reported
Anyone else having problem with the Nationwide app or online banking this morning? Sort codes and account numbers visible but balances not available/not loading? @AskNationwide your service says it's running normally?
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Louis Carr
(@LouisCa90174660) reported
@AskNationwide Is online banking app down today I cannot access my account?
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Michael O'Connor
(@moc_10) reported
@AskNationwide I have trying to access my online banking since having a new phone and getting error message saying there is a technical problem - can this be looked at please
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Andy
(@AndyNotSoHandy) reported
@N13lCl @AskNationwide Don't be afraid to be blunt and to the point. You're paying them to provide a service and shouldn't have unnecessary stress because they aren't doing their jobs.
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Orgpsych
(@DOUGMacKie2) reported
@AskNationwide Have you every tried to use nationwide chat service? They take an hour to respond and when you don't reply within 10mins they v lose the case. Useless
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Helen Brady Keenan
(@hbkeenan) reported
@AskNationwide please STOP telling me you have called me twice and sent a text message, left a voicemail. NO-ONE has called. There is NO voicemail and NO text. Please stop lying and resolve the complaint fgs. Your customer service is non existent.
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Steve Matthews
(@BarkislandSteve) reported
@AskNationwide Having asked twice for forms to add a 2nd account holder to a credit card nothing has ever come through. Now your 'chat' service tells me that this isn't possible even though you refer me there. Very misleading, just send me the forms 🙏
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Empress
(@Biggirlempress) reported
@AskNationwide maybe consider hiring human beings as a first service on the customer care line???