Is Nationwide down in Cardiff, Wales?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 02: Problems at Nationwide
Nationwide is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (24%)
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Login (18%)
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Transactions (14%)
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Withdrawals (2%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Shane Andrews MBE
(@gingio) reported
from
Cardiff, Wales
@AskNationwide how long is the delayed payment issue likely to go on for? I’ve transferred money this morning and it’s still not arrived in to the account.
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Stuart Anderson
(@stu_75) reported
from
Ringland, Wales
@AskNationwide I've had a bank credit application come to access but it does not show the 4 digit pin I need of the 1p payment. How can I get this
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paul stevens
(@paultimstevens) reported
from
Cardiff, Wales
@AskNationwide hi a credit card company have deposited 1 penny in my account because they need me to reply with a code that you give however the penny has been deposited but I can’t find the code can you help please
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Benjamin Hartrey
(@benj8min) reported
from
Cardiff, Wales
I've been a loyal @AskNationwide customer for 10+ years because their service was always great. Last week I tried to upgrade my account to a paid, plus account. I now have 3 accounts, multiple credit searches, multiple 1hr phone calls getting nowhere and numerous fob offs. Bye.
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LJ Banbury 🇺🇦⚽️🏏🚴♂️🚶🏟🌍✈️
(@banners63) reported
from
Cardiff, Wales
@AskNationwide I have in fact just ordered a new credit card as the old card was somehow cancelled. This maybe the problem. Do I need to set up the new credit card details up on the app?
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Scott Poole
(@ScottAPoole) reported
from
Cardiff, Wales
@AskNationwide Why is it that I need to show photo ID when in a branch to re-issue a card... but I could ring cusromer services whilst in the same branch and not need it? surly the security questions being good enough on call are good enough for in branch too?
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Ahmd othman 🇸🇩 🇬🇧
(@AhmdOsmanx) reported
from
Newport, Wales
@AskNationwide @AskNationwide I regret that I joined nationwide, I feel annoyed that I have rated nationwide with 1star rate. Why freezing your customers accounts and why your taking so long to resolve customer's issues? Why you do have very poor customer services
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Shani
(@Shani_intheUK) reported
A warning...do NOT ever switch to Nationwide. They are a bunch of incompetent people with systems in place that are beyond archaic. Customer service is non existent. @AskNationwide @NationwidePress
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Eyla
(@EylaPlays) reported
@AskNationwide Hi, there's no selection to speak to someone about the issue I'm having. I'd rather not be stuck on the phone. What's the best way to speak to someone on webchat? Thanks
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Diana Phillips
(@richard44656131) reported
@AskNationwide how do I transfer money from my instant access account to my mortgage account. It doesn’t seem possible on the app ? Thanks
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Eyla
(@EylaPlays) reported
@AskNationwide Hi Mel, it tells me to log in to the app via the mobile app
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McLovin
(@Powles1981) reported
@AskNationwide @cathydevine56 Oh dear I stumbled upon this and being a customer I think I will be taking my money elsewhere. Get woke go broke Nationwide tsk tsk
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Skylineowl
(@skylineowl) reported
@AskNationwide Great customer service far better than the big 4👏
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Tom
(@th0masr1chards) reported
from
City of Kingston upon Hull, England
@AskNationwide hiyaaa, sold my property Friday but my mortgage payment has come out today, can you help?
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Elisa 🌼
(@HereIsElisa) reported
@AskNationwide Hi can I use your new cash deposit machine outside your branch in Waltham Cross to deposit money tomorrow? Will there be an issue considering it’s bank holiday?
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🤫
(@ohitsnicola) reported
@AskNationwide hi I have ordered a new card but also can’t access my online banking so can’t transfer any of my money to other accounts so that I have access to it, would I be able to make transfers over the phone or if I went into the branch? If any of that makes sense
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Katy Bailey
(@Katy99451998) reported
@AskNationwide I have bought food shopping today at my usual shop, there is no need to double check anything! Going to have to move banks after 10 years due to constant issues accessing my own money!