Nationwide status: access issues and outage reports

Problems in the last 24 hours in Sutton Valence, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Sutton Valence, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Sutton Valence, England

Latest outage, problems and issue reports in Sutton Valence and nearby locations:

• 
  Colin Evans (@colin12269) reported 11 minutes ago from Sutton Valence, England

  @AskNationwide Yes, yes I have. Not sure I'll be signing up with you for a new fixed term when this one expires next month. Really not feeling valued as a customer.

• 
  Colin Evans (@colin12269) reported 16 minutes ago from Sutton Valence, England

  Hi @AskNationwide I have a question for you. How can you charge an existing customer a £999 fee to re-fix the term of their mortgage when @Barclays do it for £35 at a lower %age rate and Leeds don't charge a fee at all? Both with better rates than you. Why should we stay?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  georgina brown (@georginabrown7) reported 3 minutes ago

  @AskNationwide have been unable to transfer any money out of my account for 10 days. Always getting an error message- have been on live chat 3 times and nobody able to fix this issue This is not good enough. I will have bills bouncing from another account if I cannot transfer

• 
  smiggs741 (@smiggyfox) reported 9 minutes ago

  Have you got issues with why standings orders are not showing in app @AskNationwide

• 
  Crissy (@xcrissyyy) reported 12 minutes ago

  @AskNationwide hi, are there any known app issues? Mine keeps timing out so I can’t log in

• 
  daisy macvicar (@daisy_macvicar) reported 13 minutes ago

  @AskNationwide I’m currently unable to get into my account as it says “if you’ve forgotten your password” and I’ve followed the steps using the card reader to try and log in. It’s not allowing me to as it say there’s a issue and to restart the app

• 
  Suzanne Appleby (@suze_appleby) reported 14 minutes ago

  @AskNationwide called your credit card fraud line at your request, when it tries to put me through to someone it tells me it’s closed and tells me to call the number I’ve just called. Which according to your website is 24/7. Not very reassuring, what do I do now?

• 
  Joshua Pearson (@JoshPearson88) reported 16 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!

• 
  Matt Leslie (@mattleslie74) reported 17 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  steve WBA (@WbaSteve) reported 17 minutes ago

  @AskNationwide My debit card was cancelled (not by me) and ordered a new one this Monday My card still hasn’t arrived and now my apple pay isn’t working!! Where’s my debit card ?

• 
  Nick Clitheroe (@NickClitheroe) reported 17 minutes ago

  Hey @AskNationwide, your AI bot for customer service phone calls is dreadful. Get rid of it and just let us ring straight through to a human being please!

• 
  Sam C (@misssamc) reported 18 minutes ago

  @AskNationwide any known issue around one time codes not being received? 🫠