Nationwide status: access issues and outage reports

Problems in the last 24 hours in Sandown, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Sandown, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Sandown, England

Latest outage, problems and issue reports in Sandown and nearby locations:

• 
  Luke Gray (@LukeGray1997) reported 34 minutes ago from Portsmouth, England

  @AskNationwide Into a betting account. I’ve tried different bookmakers but I’m getting an error message each time. It’s a relatively new card so wondered if that was the issue.

• 
  Luke Gray (@LukeGray1997) reported 42 minutes ago from Portsmouth, England

  @AskNationwide are you having issues with your online banking app. I’m trying to amend a standing order but keep getting told I’ve entered incorrect details when that isn’t the case.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chrismit (@RadiationSloth) reported 5 minutes ago

  @AskNationwide if we call your frais helpline after a dodgy transaction is picked up, as you request, there is a long wait. Fair enough. Why do you cut us off after 13 minutes on hold? How do i get through to sort out the problem without you cutting me off?

• 
  SkhTrains (P) (@SkhTrains) reported 5 minutes ago

  @MichaelFra89678 @AskNationwide Used to be able to get it with just a current account, now it's either a mortgage or savings. @AskNationwide have let themselves down over this. Basically saying you're only worthy of a thank you if you're well off. Rest of us mean nothing to them.

• 
  Christopher Freeman (@cmdfreeman) reported 7 minutes ago

  @AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.

• 
  Tom Morgan (@twmorgan11) reported 9 minutes ago

  @AskNationwide No problem I'm sorted speaking to your agent now – but you should have a look at that in your app UX, as it's completely bonkers to ask a user to insert the lost card to replace their lost card

• 
  James Mesney (@j_mesney) reported 10 minutes ago

  @AskNationwide what the heck is going on? Your phone customer support drops calls claiming a “technical issue”. The banking app’s chat is in a death loop and isn’t working. The banking app isn’t showing details like standing orders. ETA for fixes? There’s no way to contact you.

• 
  Tina Raistrick (@tinamay1977) reported 14 minutes ago

  @AskNationwide They cant be ,down detector are reporting issues. Ive done the above.

• 
  Sarah B (@SarahB21171243) reported 14 minutes ago

  Six cash machines today,none are working only one that was said my @AskNationwide cash builder card could not be accepted,absolute joke

• 
  3rd_Doctor 🏴󠁧󠁢󠁥󠁮󠁧󠁿 💙💛🤍 (@JonPertwee1919) reported 15 minutes ago

  @AskNationwide Young lad with a disability, having difficulty opening an account and doesn't know why. Goes into your Goole branch - they can't help him and give him a number (seemingly a Head Office). Requires account details. Nice. How does he do that? Refer to the above.

• 
  Steve Hammal (@hammal6474) reported 15 minutes ago

  @AskNationwide I will, thanks. The manager in question needs to be removed from any customer facing role if persecuting old and vulnerable people is what she classes as doing her job 🤬🤬🤬

• 
  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 16 minutes ago

  @AskNationwide SHOCKING customer service 😡😡😡😡😡😡