Nationwide status: access issues and outage reports

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Dr Rachel Stocker (@RachelStocker) reported 48 minutes ago from Darlington, England

  @AskNationwide hello, I'm trying to use your mortgage switching service online (existing customer switching to new deal) but the system appears to be down; any idea when it's meant to be back up and running again please? Thanks

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mind your own business (@Ankit20035) reported 5 minutes ago

  @AskNationwide lost a customer for good now will move all business to Halifax since you continue to discriminate customers

• 
  🌞Stargrazzer™🌱❄️☯FollowForaBetterCO₂🌳0.04%Story (@stargrazzer) reported 6 minutes ago

  @AskNationwide I tried the NW chat facility, it was absolutely no help at all. I'll phone you then.

• 
  Auntie Carol (@CarolKetchley) reported 12 minutes ago

  @GuruGryff @AskNationwide Martin Lewis always recommends First Direct for their customer service.

• 
  CJ © 📷 (@photo_cj) reported 14 minutes ago

  @AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).

• 
  Ziad Roving-Reporter (@ZiRovinReporter) reported 16 minutes ago

  @AskNationwide A huge congratulations to Nationwide for not looking after the interests of their members. If someone in that building society really cared about my on-going issue then it would have been resolved immediately. You people are pathetic! 😤 #AskNationwide #Nationwide

• 
  Susan Jarvis (@AttonSusan) reported 22 minutes ago

  @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

• 
  louise 🍃 (@louise_crossing) reported 23 minutes ago

  @AskNationwide not happy with your service. Was told my switch was successful and account will be credited as was all criteria done and ive had someone say opposite and go back and say no longer valid. You advertised it till the 4th march so any application before should be fine

• 
  Matt G (@Icematt12) reported 24 minutes ago

  @AskNationwide Having trouble making payments to unsaved payees that automatically open the app to make a payment. Always gets a vague "Something has gone wrong" error message. Even paying my AmEx like I have done numerous times.

• 
  . (@RMcG1991) reported 31 minutes ago

  @AskNationwide New Customer opened account last week, can't set up a Payee because "you can't verify me" despite me having a card reader Now logged in today amd all my pending transactions are showing as pending and completed leaving me with over £300 missing. Whats going on? Terrible start

• 
  Rachel small (@rachismall) reported 32 minutes ago

  @AskNationwide We already have and you don’t care, your not interested - awful