Nationwide status: access issues and outage reports

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Dr Rachel Stocker (@RachelStocker) reported 23 minutes ago from Darlington, England

  @AskNationwide hello, I'm trying to use your mortgage switching service online (existing customer switching to new deal) but the system appears to be down; any idea when it's meant to be back up and running again please? Thanks

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  All Mark (@MarkAll19523693) reported 3 minutes ago

  @AskNationwide I make a regular payment every month to an existing payee. However today it is asking me to use a card reader. It never asks me to use a card reader for existing payee. I have never had a card reader. What is going on? Is this a temporary glitch?

• 
  bells (@AnnaMercer17901) reported 4 minutes ago

  @AskNationwide great bank put £80 in my account with your card machine and taken it off me not great as a your online help was shocking

• 
  Rachel small (@rachismall) reported 4 minutes ago

  @AskNationwide We already have and you don’t care, your not interested - awful

• 
  Barry O'Neill (@BCJONeill) reported 6 minutes ago

  @AskNationwide Your new look appears to be flawed. No way to specify a specific date range for transactions and then print ALL of them in a single document, which means no saving them as a PDF either. Please fix this before you do away with the old format. Unhappy customer.

• 
  Alyson Leitch (@Geordiesbird) reported 8 minutes ago from Woking, England

  @AskNationwide rang today to help a lady who us hard of hearing navigate your switch board..she only wanted to request a new cheque book. Nightmare.. ended up with the call handler saying if he requested a new book the book she is using will be cancelled.28 minutes .no result!

• 
  Kieran Byng (@ISaveDolphins) reported 11 minutes ago

  @AskNationwide Do you have a chat facility on line? Don't have access to a phone.

• 
  Robstar 🚀 (@roballport) reported 18 minutes ago

  @AskNationwide Your mobile app is great, your in branch customer service is spectacular. Your internet banking site however is awful, looking like it's from the early 2000's. Logging on to internet banking feels like I'm dealing with a different company🫤

• 
  sharlea’s ego told her to. (@perriepunchline) reported 20 minutes ago

  @AskNationwide Hi, I’m trying to make a BACS payment to someone new and it keeps saying there’s a technical problem.

• 
  Preye Ababaowei (@PAbabaowei) reported 20 minutes ago

  @AskNationwide but I had an outstanding stipend that was supposed to be paid but was never made aware to me, I don’t know if you can help check my account and send the last bank statements on the account please 🙏🏿 It’s very important so I can take the case to court so I can properly paid

• 
  Jonathan Leigh (@LeighJonathan) reported 23 minutes ago

  @AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.