Nationwide status: access issues and outage reports

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Dr Rachel Stocker (@RachelStocker) reported 38 minutes ago from Darlington, England

  @AskNationwide hello, I'm trying to use your mortgage switching service online (existing customer switching to new deal) but the system appears to be down; any idea when it's meant to be back up and running again please? Thanks

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Phil (@trollied) reported 6 minutes ago

  @Claire__McClean @AskNationwide You have a physical card with the number on. Apple Pay uses a completely different number that nobody has access to. You need to talk to the vendor that you did the transaction with & they will know how to refund you.

• 
  Benny (@wooshy90) reported 6 minutes ago

  @NerradSelims_91 @AskNationwide Hey @AskNationwide someone must be in the office by now, any update on problems with your app?🤔

• 
  Jordan (@JordanPostingX) reported 7 minutes ago

  @AskNationwide I ordered a replacement for my bank card (sort code 07-02-46) pn Monday. It's now Friday, post has been and it's still not arrived. Terrible service. Shame on you for leaving customers in limbo for so long...could be Monday now before it arrives.

• 
  Katie (@Katieyoyok) reported 7 minutes ago

  @AskNationwide trying to log in online for my mortgage and it keeps saying there’s an issue. I can get it on the app no problem but not online and need to log on so I can see full details.

• 
  Dollydimple (@Dollydi26969910) reported 10 minutes ago

  @DebiEvansMatron @Vampfree1110228 @AskNationwide Agree re problems. Just been logged in to a Nationwide app chat ‘help’ line. No further forward after an hour. Just cancelled newly opened credit card account because of Nationwide abysmal admin.

• 
  Charlie Muggins (@onemrmuggins) reported 10 minutes ago

  @AskNationwide anything about fairness and they will fob you off! LPA, you’ve ****** it up, clueless customer service and clueless CEO

• 
  Steve Scrase (@StevenScrase) reported 11 minutes ago

  @AskNationwide @AskNationwide Shocked by the lack of support from you. As a customer with documented neurological and spinal issues, your refusal to adapt your communication style is a breach of the Equality Act. I need a specialist to contact me who understands 'Vulnerable Customer' protocols.

• 
  Vibes (@Vibes8432) reported 11 minutes ago

  Unable to make a small SEPA payment the one time I actually want it to work. Chat agent was useless told me there might be a glitch. Seriously @AskNationwide is this the level of support for a core business function?

• 
  RichieDabbs (@rdaborn) reported 19 minutes ago

  @AskNationwide I don't usually say this sort of thing but I logged into my online bank and the layout and format change of one of the most ghastly awful changes I have seen of this type. The old layout was clear, detailed and had everything to hand. The new one.

• 
  J (@Jamal44919083) reported 21 minutes ago

  @AskNationwide hello the online chat on my app keeps failing to connect to server also I keep getting technical fault for applying products I've already uninstalled app and reinstalled