Nationwide status: access issues and outage reports

Problems in the last 24 hours in Helensburgh, Scotland

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Helensburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Helensburgh, Scotland

Latest outage, problems and issue reports in Helensburgh and nearby locations:

• 
  Ian Hanley (@hanleyi) reported 28 minutes ago from Greenock, Scotland

  @AskNationwide Hi. Are there problems with using Google pay etc? I've tried using my phone over the last couple of days and it's not working. Card still in date, money in bank to cover.

• 
  Lorna (@lozunicorn) reported 37 minutes ago from Dumbarton, Scotland

  @AskNationwide My payment has never been later than 00:15 arriving in my account, and the volume of tweets about this suggest there is a problem. I have bills that I've stayed up late to pay tonight, I'm just going yo have to hope it's there and I have enough electric on the meter to find out.

• 
  Steve Fforde 🖤🤍💜 (@SteveFforde) reported 51 minutes ago from Helensburgh, Scotland

  @AskNationwide @CityofGlosWFC Think your targeting is broken, not sure how popular this as will be in 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gwen Davison (@graceybabe1) reported 5 minutes ago

  @AskNationwide @DavidJC9930 Just looked and i have same problem today

• 
  Jonathan Scott (@jon_d_scott) reported 6 minutes ago

  @AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 9 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  pawsbaws (@pawsbaws) reported 13 minutes ago

  @AskNationwide your current account application form is completely broken. When filling in the first page of details, I’m then told I “You need to update your mobile number” and start again. The form doesn’t even ask for my mobile number.

• 
  Peter McDermott💙 (@PeterMc_Dermott) reported 14 minutes ago

  @AskNationwide Had to find another way round getting to talk to someone. Poor service re bereavement

• 
  ME? I'm not well.... (@itsfar2bright) reported 17 minutes ago

  @AskNationwide Wow… you’ve replied to an email I haven’t sent! As a customer service help desk - are you aware this is an issue which has been created by an update to the systems? And is NOT a customer issue?

• 
  Helen (@hjs2309) reported 23 minutes ago

  One of your ATMs swallowed a large cash deposit then said transaction failed and machine went out of service. Called customer service but they said there wasn't anything they could do and we'd have to wait until Monday to go into branch. Surely more can be done?! @AskNationwide

• 
  Linda Kane (@DustyRhodes61) reported 23 minutes ago

  @AskNationwide @jon_d_scott Both my internet banking and app are down

• 
  Gemma H (@gem_gem14) reported 24 minutes ago

  @AskNationwide I have switched my bank over to you fully and still have no option setting up biometrics to remove card reader. Be coming an issue as can’t send my teenager funds if needed. How long after switching will this take to be an option?

• 
  Jon B (@ozzybn1989) reported 27 minutes ago

  @AskNationwide We’ve instructed the Halifax to cancel the switch as the experience we’ve had with Nationwide over the last 10 days has been very stressful for her. She has dementia and it seems N’wide can’t offer support to someone with her needs. Thanks anyway.