Nationwide status: access issues and outage reports

Problems in the last 24 hours in Andover, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Andover, England

Latest outage, problems and issue reports in Andover and nearby locations:

• 
  Captain Chaos 🇺🇦 (@CaptainChaos5) reported 6 minutes ago from Andover, England

  Just seen an ad for @AskNationwide promoting their Scamcheckker service. I think the public have worked out the scam.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr Joshua (@MrMrJoshua) reported 4 minutes ago

  @AskNationwide Failure to Address My Needs as a Vulnerable Customer – 5 Months of Inadequate Service and Generic Responses.

• 
  Christopher Freeman (@cmdfreeman) reported 6 minutes ago

  @AskNationwide Now the banking app is down. You need to come clean with people. This is totally unacceptable.

• 
  johnny (@johnny_0789) reported 6 minutes ago

  @AskNationwide your service is ridiculous. Called twice and agent called Chelsea dropped the call on me and was rude

• 
  Martin Hepworth (@maxsec) reported 8 minutes ago

  @barneyc @AskNationwide Because egress etc all suck , hard to use , slow down aunt mable's ability to get at stuff UX mainly

• 
  Luke Terzino 🪐 (@LucasTerzino) reported 10 minutes ago

  @AskNationwide @GarethSamuel8 That’s a shame, I’ve been a flex plus customer for years, would have been a nice touch.

• 
  Danny Pound (@dannypound88) reported 12 minutes ago

  @AskNationwide I have experienced potentially suspicious activity on my account and cannot log in on your site to query this?

• 
  Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported 15 minutes ago

  @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 15 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  BigFatLion (@BigFatLion) reported 17 minutes ago

  @AskNationwide @arthurliverpool Shame your New Look website is so awful.

• 
  Chelle (@ChelleChipato) reported 19 minutes ago

  It makes no sense why your service at @AskNationwide Bilston branch was to stop him from opening an account even with the right credentials. I am glad that he didn’t just walk away and in fact when this was raised at the main branch they were shocked with the treatment he got!