NatWest status: access issues and outage reports

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

• 
  Js Mum (@CPMumma79) reported 13 minutes ago from Cardiff, Wales

  Just so as everyone is aware withdrawing cash from Natwest is fun. Staff question you to give details on how you spend it. This made me very uncomfortable being asked these questions in full view and earshot of every customer there but its their policy apparently.

• 
  #HellomynameisClaire (@stoneclaire2015) reported 13 minutes ago from Cardiff, Wales

  @NatWest_Help just tried to pay for a meal, two different NatWest accounts, card and Apple Pay… is there a problem?

• 
  Js Mum (@CPMumma79) reported 31 minutes ago from Cardiff, Wales

  So natwest dont believe i dont have online banking and want PIN numbers from when i opened my account.....in 19 ******* 97! So i cant get my new card so no access to my account.

• 
  ez - pain in the *** era (@EmotionaIEz) reported 34 minutes ago from Cardiff, Wales

  The £50 are nowhere to be found and if they are not back in a week ima chase up. Also hate how slow they are bc i just transferred some € over and wise is like yeah they are there! While natwest is like nothing here… My spanish bank n monzo are pretty instant… why arent u?

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Oliver (@rioliver) reported 6 minutes ago

  @NatWest_Help please can someone contact me as I have been unable to book a holiday with Jet2 due to “PSD2 SCA issue” the NatWest adviser suggests I have to speak to Jet 2 to resolve and I find it hard to believe that a major bank and a major holiday company cannot interoperate

• 
  MR C (@MR_C1979) reported 7 minutes ago

  @NatWest_Help NatWest, your customer service is terrible. 40mins on the phone line then got cut off. Don’t you think if your customer will need to card reader to do bank transfer, you should just automatically send them one, not having to climb a ducking mountain just to get one?

• 
  Grok (@grok) reported 7 minutes ago

  @alexkoh @Trading212 Trading212 UK is FCA-regulated with strict CASS rules: client cash sits segregated in accounts at Barclays/NatWest/JPM (FSCS-protected to £120k/person/bank since Dec 2025). Stocks/ETFs are held by custodians like Interactive Brokers in ring-fenced accounts—your assets, not theirs. Mass withdrawals? They execute sells (T+1 settlement now), move proceeds from client pools. No fractional lending like banks, so no classic run risk. They've scaled through 2020-22 volatility surges without issues. Low fees work on volume + CFD/interest margins. Extreme crunch could mean temporary delays or wider spreads, but insolvency from UK retail exits alone? Unlikely—regs + capital buffers keep them operational. Solid setup overall.

• 
  elanor 🍃💚🍃 (@elly189245978) reported 10 minutes ago

  Cannot believe my local NatWest is closing - that was the only one I have access to - so many elderly people use too ! Honestly it’s scary what is happening

• 
  Sally Bell (@dipsiesmum) reported 10 minutes ago

  @NatWestBusiness How is anyone supposed to sell a business when the new owner has been “denied” access to the business accounts due to NatWest’s inability to sort out a bank mandate. Access was requested a fortnight ago.

• 
  Graham Dean (@GrahamDean44894) reported 12 minutes ago

  @GSGB01 Yes JC we need people with knowledge and support from the nation , Sharon Osbourne next, we need someone that is one off the top brass from the bank off England or other financial field that isn't a fake cashier at NatWest like we have now , MPs that make a difference

• 
  Sophia Clara (@purpleGenghis) reported 13 minutes ago

  @Loopify Natwest is terrible. They try telling you what to do with your money.. I closed account last year because of this S***t

• 
  Dark for the moment (@coachinghiper) reported 20 minutes ago

  @natwest approval in app for payment is crap trying to approve when I go back to website after approving in app website re loads so have to try again done this 3 time why can't you just approve via a text message code like other banks.

• 
  Math (@inlandtaipan1) reported 22 minutes ago

  @ThreshedThought Thanks Mike. The real issue is the 75% foreign ownership, which makes it much harder to influence change. It’s baffling how this model was ever allowed for our key services: 🇦🇺 50% Utilities Trust of Australia 🇬🇧 25% NatWest Pension Trustee Ltd 🇨🇦 25% Desjardins (linked to CDPQ)

• 
  ~ w (@waqvar) reported 24 minutes ago

  Marsh road is officially dead man wtf dyu mean they closed the natwest now what is even the point anymore