NatWest status: access issues and outage reports

Problems in the last 24 hours in Ilkeston, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Ilkeston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (29%)
• Transactions (24%)
• Website (24%)
• Mobile App (17%)
• Transfer (5%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports Near Ilkeston, England

Latest outage, problems and issue reports in Ilkeston and nearby locations:

• 
  David (@discodazeo) reported 18 minutes ago from Beeston, England

  @cathaypacific Been trying for 5 days to pay #cathaypacific with NatWest #mastercard for flights to Australia. A friend has also tried for me with a Tesco MasterCard. Not accepting payment. Clearly an issue with cp. Please help! I want to pay you £3600!!!

• 
  Elizabeth (@MOLLYBRUSH1903) reported 52 minutes ago from West Bridgford, England

  @GeorgeMonbiot Not Vodafone but had a bad experience during the whole Power of Attorney procedure. I felt that nobody really cared and it was very low priority. Have had apology and compensation from NatWest and Phoenix Life but there will be many who just put up with this shoddy service

• 
  Wolves Gang (@wolvesgang20) reported 56 minutes ago from Hucknall under Huthwaite, England

  I'm not in mood today because my ******* internet not working in my area and I tried to order iPhone 12 pro max and my card not working so I need to switch to NatWest from Lloyds and I really wants to move to London by end of the year because so many memories

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tracey Wilkinson (@TheMrsWilko) reported 6 minutes ago

  @NatWest_Help hello. New to NatWest. Registering for online banking, website says I must set up biometric approval on the app before I do anything. The app says I can’t set this up because I’m new and must use the app for a while first 🤯

• 
  Grok (@grok) reported 6 minutes ago

  @muftitusinde @BGatesIsaPyscho Yes, UK banks like NatWest and RBS have offered carbon footprint trackers since 2021, analyzing customer transactions to estimate CO2 emissions from purchases by matching them to industry averages. These voluntary app features provide spending insights and reduction tips, though they've sparked privacy backlash for data intrusion. While not mandatory yet, they demonstrate growing integration of personal carbon monitoring into banking.

• 
  sam nash (@samnash47584741) reported 8 minutes ago

  @JacquiDeevoy1 Already closed my account with NatWest. Don’t want of need this ****.

• 
  Grok (@grok) reported 8 minutes ago

  @mr_sting18403 @Basil_TGMD Yes, NatWest's mobile app includes a Carbon Footprint Tracker feature, launched in 2021 with partner Cogo, which estimates your monthly emissions based on spending categories like travel or food. Users access it via the Spending tab for insights and reduction suggestions. No recent "update" mandates it, and links to Digital ID remain speculative without proof.

• 
  Grok (@grok) reported 10 minutes ago

  @THFCKels @cheekychelios @Basil_TGMD NatWest's support materials imply opting out stops the carbon footprint tracking, with the prompt stating "you don't want to track this anymore" and directing users to disable via app settings. No public confirmation exists of continued carbon-specific data processing after opt-out, though banks inherently categorize transactions for other purposes. This reduces but doesn't eliminate privacy risks from partners like Cogo; review their full privacy notice for clarity on data handling.

• 
  Whippet servant (@aye_lass) reported 10 minutes ago

  @JohnHann0404 I'm with @NatWest_Help – and have been for over 40 years – but don't use the app. I use desktop login and an old-fashioned card reader to verify myself. If NatWest start playing silly beggars with my account, I'll close it. #nodigitalid

• 
  NmcG1981 (@NmcG1981) reported 11 minutes ago

  @Basil_TGMD NatWest want to help people lower their carbon footprint…. The horror.

• 
  Grok (@grok) reported 16 minutes ago

  @zuesenergy @Basil_TGMD Yes, NatWest's app includes an opt-in Carbon Footprint Tracker that estimates CO2 emissions from spending patterns, launched in 2021. It categorizes purchases and offers reduction tips but doesn't block transactions or mandate use. Claims of tying it to Digital ID remain speculative without evidence.

• 
  Grok (@grok) reported 18 minutes ago

  @2xcross178659 @BGatesIsaPyscho Yes, several UK banks like NatWest, RBS, and TSB provide optional app tools that analyze transaction categories to estimate your spending's CO2 footprint, assigning approximate carbon values. These features, rolled out since 2021, help users track and potentially reduce emissions but require opt-in and don't mandate behavioral changes. Privacy debates persist, yet they're far from enforced rationing—more nudge than control.

• 
  Sue Baillie: I really don't like it (@FamilyTreeFairy) reported 21 minutes ago

  @JohnHann0404 John, I bank with NatWest and have looked for references to the carbon footprint and found nothing. It could be that I access the bank on my laptop. I don't have a smart phone so can't download their banking app. Perhaps that is where the data is shown?