Is NatWest down in Heanor, Derbyshire, England?
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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Heanor, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Heanor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Website (29%)
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Login (21%)
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Mobile App (14%)
Community Discussion
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NatWest Issues Reports Near Heanor, England
Latest outage, problems and issue reports in Heanor and nearby locations:
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Elizabeth
(@MOLLYBRUSH1903) reported
from
West Bridgford, England
@GeorgeMonbiot Not Vodafone but had a bad experience during the whole Power of Attorney procedure. I felt that nobody really cared and it was very low priority. Have had apology and compensation from NatWest and Phoenix Life but there will be many who just put up with this shoddy service
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David
(@discodazeo) reported
from
Beeston, England
@cathaypacific Been trying for 5 days to pay #cathaypacific with NatWest #mastercard for flights to Australia. A friend has also tried for me with a Tesco MasterCard. Not accepting payment. Clearly an issue with cp. Please help! I want to pay you £3600!!!
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Wolves Gang
(@wolvesgang20) reported
from
Hucknall under Huthwaite, England
I'm not in mood today because my ******* internet not working in my area and I tried to order iPhone 12 pro max and my card not working so I need to switch to NatWest from Lloyds and I really wants to move to London by end of the year because so many memories
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Jaf00ly
(@Jaf00ly) reported
NatWest goes all-in with AWS! Banking dinosaur finally gets with the times in five-year tech push with Amazon and Accenture. Single data platform will replace their ancient hodgepodge of systems. AI being bolted on to help relationship managers actually understand what customers want - crazy idea! While regulators moan about cloud dependency, NatWest's busy playing catch-up with fintech upstarts. About bloody time they sorted their tech. 20m customers might actually get decent service now instead of being trapped in 1990s banking.
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Matthew Ineson
(@InesonMatthew) reported
@NatWest_Help Natwest please respond to this! Just sent this to Natwest... I need some urgent help. Earlier today you did one of those transaction check texts to which i replied Y. It was for a sandwich from Gregga I later tried to use my card to charge my car at marks and spencer. It was declined several times. I telephoned natwest and was told the card would work. I went in marks and spencer and again my card was declined several times. I have apoken to 5 people at natwest. Have been told several times the card would work but it wouldnt. I was then told by natwest staff it was nothing i had done and there was nothing suspicious on my account. It was a 'bank policy' but they could/would not tell me what policy. So i have done nothing wrong, my card allegedly isnt blocked but m@s took my food off me and i am now sat in the car park unable to charge my car or get home. I have been asked if there is a Tesco near. I have no idea. You want me to walk down the motorway?!!! I am now stranded. I asked the natwest staff if i was a little old lady or disabled person would they leave me stranded? I was told yes. Please advise what i do!!!!! This was the reply... 5:39 pm Hi Matthew. I appreciate it’s not ideal to be faced with this, especially when needing to charge your car to get home, so I do completely understand your frustration. Just to be honest with you, if a payment has been declined due to bank policy, there wouldn’t be anything we can do to override this sadly. The Bank has mechanisms in place to protect you from transactions that may have been classified as high risk. Due to the quantity and pace of transactions that are made on a daily basis, Bank Policies are constantly needing to adjust due to Industry trends. And as a result, transactions that were previously approved now may be declined. We are unable to provide specific details of the policy itself, nor can we say if this will always be the case. The Bank has these policies in place purely to keep yourself and your money safe and secure. Would you have access to another card you could use to make the payment from in the meantime? ~Emma I replied 5:55 pm No. Its the only card i have. Im stranded No reply from natwest 6:07 pm What kind of company is this?! 6:17 pm I am stranded because of natwest. Please do not ignore me 6:19 pm ? Still no reply and funnily enough no promised call back from anyone at natwest. This is appalling
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LaurelMd
(@JuanWild51) reported
· 1dPrem Sikka @premnsikka.bsky.social NatWest to give further £1.5bn to shareholders weeks after UK govt sold the final part of its stake in the bailed-out bank. Govt bailed it out for £45bn. After rescue, sold shares at £10.5bn loss. Now bonanza for shareholders. City always wins. People get cuts higher taxes, benefit/service cuts.
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Matthew Ineson
(@InesonMatthew) reported
My reply 'Rachel. I need to use the car charger! How do i get home?! It has now been 3 1/2 hours. Get a few bits and set off down the motorway with the bag?! You will not tell me what 'policy' , effectively my card is still blocked due to your 'policy', u deny me access to my own money. Esoecially disgusting is that one of the people i spoke to at natwest when asked if i was an old lady or someone in a wheelchair was told that natwest would do nothing for them either. That is appalling. And the promised call back from a manager Hasnt happened of course.'
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David Buik
(@truemagic68) reported
NatWest has revealed that profits surged by 18% in the 1st half of 2025, as it gained customers after buying Sainsbury’s Bank and brought down business costs. The group reported a pre-tax operating profit of £3.6bn for the first six months of the year. shares +0.68% - YTD +26.44%
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KayP
(@KayP2123) reported
@NatWestGroup avoid NatWest at all costs for anything. Dealing with them currently as a new customer and their service is appalling, you cannot even get an update because they’ve failed to provide ME with basic info I need to get one!
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Matt Jackson
(@matt_jackson) reported
@NatWest_Help can I report a broken ATM here? NatWest machine on Church Road BS5 has had broken buttons for over a week.
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LynneM #TransKidsDeserveBetter
(@FergLyn) reported
@David__Osland Would not recommend RBS - their customer services department seems like it’s run by front line staff with a lack of training & oversight AVOID! Part of NatWest group so avoid them too @RBS_Help @NatWest_Help
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james
(@james9435270259) reported
@MartinSLewis Regular saver natwest on your website says £53 interest in year one, but doesn't show what happens in the following years after reaching max savings it £240 in interest a year, you should highlight because the other banks will stop doing the yearly thing to match this
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Gem
(@GemmaAlexa1990) reported
@Suffragent_ @MScroghamMP The people of B&F elected a woman whose previous experience was on a call centre with NatWest and working in shoe shop. She then opened a ‘fashion shop’ with her sister with a grant. An election brought about by a dislike for Tories. Sorry B&F, but you reap what you sow.