O2

O2 Outage Report in Swaffham, Norfolk, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Swaffham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Swaffham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Swaffham, Norfolk, England 11/19/2025 18:20

November 19: Problems at O2

O2 is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • thewishy Steve Scott (@thewishy) reported

    @o2 Your website is broken, I've spent 2 hours on hold trying to call you, text chat is offline as "too busy" and DMs get a wonderful suggestion to use the broken website. How hard is a sim swap??...

  • P4DA Pad.A (@P4DA) reported

    @virginmedia Why does that not surprise tbh you’ve lost my business #virginmobile are shockingly poor I will go elsewhere and you’ve lost the chance of @o2 winning it either since you’ve tainted their name too so no #betterconnected from me I’m afraid - really poor service - disappointing

  • SimonLloyd54 Simon Lloyd (@SimonLloyd54) reported

    @O2 now been holding on for nearly 10 mins about a non-delivery and STILL no answer. Great customer service…

  • heather6209 HEATHER ***** (@heather6209) reported

    @O2 I do not want to be sent to a list of help topics, or a phone number that won’t let me hold in and an app where the volume of calls is so high, you are not allowed to help. I have tried phoning for two days now.

  • P4DA Pad.A (@P4DA) reported

    @virginmedia Yes I did that you wasted my time sadly :( tried chat too - just hope I hear from your complaints dept they need to acknowledge how poor the service is/was anyway thank you for replying I couldn’t recommend #virginmobile to anyone after my experience & it’s tainted @o2 too

  • suzid238 SD238 (@suzid238) reported

    @O2 The trouble is i was supposed to make the payment on 30th. Which i tried for over 3 hours. Now ive got a letter saying ive not paid.

  • 3rdStreetProc Procurement Consultant (@3rdStreetProc) reported

    @O2 how long does it take your useless staff to respond to a serious complaint about mis-selling??

  • thorpe_anthony Anthony Thorpe (@thorpe_anthony) reported

    @O2 Link doesn’t tell me how to cancel contract without ringing up. Please can you advise?

  • oliviaptee Olivia Tee (@oliviaptee) reported

    I have spoken to multiple customer service advisers over the phone to get a proof of purchase for insurance purposes and every time they’ve failed to send me one. Please help! @O2

  • alkadass alka dass (@alkadass) reported

    @O2 Customer services is a joke !!!