O2

O2 Outage Report in Swaffham, Norfolk, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Swaffham, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Swaffham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Swaffham, Norfolk, England 10/21/2025 12:35

October 21: Problems at O2

O2 is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (54%)

    Phone (54%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • FOLLOWTHEMONK Flying Monkey (@FOLLOWTHEMONK) reported

    @O2 @silverprideuk Worst strawberry I've ever seen

  • O2 O2 in the UK (@O2) reported

    @therealvl @o2 Thanks for the extra information, was your bill payment made late at all? If it was, have you rebooted the phone since making payment? Please drop us a DM, we want to help.

  • Scooby_Who Ian Sadler (he/him) (@Scooby_Who) reported

    @O2 thoroughly naffed off with the customer support

  • therealVL TheRealVL (@therealVL) reported from Sittingbourne, England

    @O2 what a disgraceful company to sit there and take money from people and then cut their phones off really not being funny i thought in a contract you pay for a service not pay to have your service cut off! 😡😡😡 your a disgrace

  • RagnarBelial Ragnar (blue checkmark) (@RagnarBelial) reported

    I keep reading how @EE has the best network in the UK, then I find out my work phone on @O2 has 5G in my town 🙁

  • Ashlea_K Ashlea Kattenhorn (@Ashlea_K) reported

    @O2 I’m telling you now is the shittest network can’t even Take a direct debit out proper ****** useless *****

  • mrwhyke Tom 👨🏻‍🏫🧬🇬🇧🏳️‍🌈 (@mrwhyke) reported

    So @O2 have been charging me the same amount every month, despite paying my phone off months ago and stating my bill will go down. I think I need a refund.

  • Hunny_Bunnee 🐰Melissa Morse🐰 (@Hunny_Bunnee) reported

    @O2 Invalid, don't know what else to do and why i have know service unless using WiFi.

  • justwright_1 Sarah 💙 (@justwright_1) reported

    @O2 good morning, I need some help please, I am trying to pay the rest of my device plan and terminate the rest of the refresh contract, I no longer have the sim. Tried O2 chat and it isn’t working and when I call it keeps saying it will send a text to the phone I want to termina

  • CarliLee2020 Caren Davy-martin (@CarliLee2020) reported

    @O2 absolutely disgusting service, we have been abroad for 10 days now and despite almost daily calls we still do not have internet access. I am appalled by their customer service and a total waste of money!