O2 outages and service status in Newcastle Emlyn, Wales

Problems in the last 24 hours in Newcastle Emlyn, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Newcastle Emlyn, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shana Hendry (@Happyengland79) reported 7 minutes ago

  Sort your ******* app out @O2! When I open the app I shouldn't have to sign in and all my information about my balance should be on the page it starts with. But no! You expect my to sign in just to open the app then sign in again to get the information but refuse my passkey!

• 
  Kieren Bushnell (@kbushnell1975) reported 11 minutes ago

  @willyepp @O2 @O2 have become arguably the worst company I've ever had to deal with. They messed up am order for me, then still took the money from my account. Nearly a week ago, amd still haven't been refunded.

• 
  𝐊𝐀𝐓𝐄 🌺 (@KatieMcElhoney) reported 13 minutes ago

  @1stSimona @O2 I swapped to spusu, £7.90 and the signal is WAY better. I was with O2 over 15 years. Wish i’d left sooner

• 
  Hayley Laura (@LilHay) reported 14 minutes ago

  @O2 @DarkSabers2013 Nearly 48 hours later and u still have not resolved the issue. Took you 36 just to respond it’s absolutely shocking and nothing to do with being busy. Respond to dm asap and get this sorted immediately

• 
  Benjamin Webster (@benjaminlfc) reported 15 minutes ago

  @O2 @JustinDiamond16 Many, many people have reported this just on X alone, I have reported it via Customer Service and they’ve opened a ticket and nothing has been done (no surprises there). This has been going on for months and months, if you do manage to get to the section where it asks for your card details choosing the Apple Pay option just spins and spins and then says Apple Pay isn’t available, if you manually enter card details 9 times out of 10 the payment fails. Turn to the IVR system over the phone and payments are successful, a payment reference is read out by the automated system at the speed of light therefore you have absolutely no time to write it down and then said payment just doesn’t reflect on the account. Why you messed around with the billing system I’ll never know, 18 years this year I’ll have been an O2 customer and the previous system was perfectly fine, have you never heard of the phrase “IF IT AIN’T BROKE DON’T FIX IT”?

• 
  Tim Fry (@lipsyfry) reported 16 minutes ago

  @O2 @CriticalRole @LessThanJake **** network do not waste your money

• 
  Jamie Daltry (@JamieDaltry) reported 17 minutes ago

  @O2 Why when I google O2 am I confronted with a Virgin login page. I am, for my sins signed with Virgin for broadband, when it works it’s ok. When it doesn’t, it’s a similar nightmare. Same impossible log on procedure, MI5 levels of security I just want access to my emails and bills.

• 
  Claire Nestor (@clairenestor) reported 18 minutes ago

  @O2 why is is so hard to actually get help when you need it, Ive been in store and also made at least 6 calls to customer service have basically been lied to every time and still no closer to solving my issue 😩

• 
  amy simpson (@amy_jo_23) reported 22 minutes ago

  @1stSimona @O2 I’ve had the same problem and my signal is awful since they’ve merged aswell

• 
  Phil (@Lodovicho) reported 29 minutes ago

  @O2 Ive emailed your CEO. highly recommend i get a response from customer relations sooner rather than later.