O2

O2 Outage Report in Hawick, The Scottish Borders, Scotland

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hawick, Scotland

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hawick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hawick, The Scottish Borders, Scotland 11/18/2025 14:40

November 18: Problems at O2

O2 is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hawick, Scotland

Latest outage, problems and issue reports in Hawick and nearby locations:

  • munell Keith Mundell *o* (@munell) reported from Hawick, Scotland

    @O2 can someone please dm me, need some help with my account and sim

  • discodjs David slight (@discodjs) reported from Hawick, Scotland

    @O2 @LFCandPROUD I had the same problem paid for the coverage for a week and my phone was terrible until concerted to the hotels WiFi

  • discodjs David slight (@discodjs) reported from Hawick, Scotland

    @LFCandPROUD @O2 It said I had 4g but in honesty it was poor couldn’t load simple web pages and sometimes it took 4-5 attempts to message someone all for the cost of £30 odd

  • discodjs David slight (@discodjs) reported from Hawick, Scotland

    @O2 I never win anything so defo won’t be getting anything😂 cheers anyway

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ajx1223p AJ (@ajx1223p) reported

    @O2 Seems like I get none stop issues with you guys 😫

  • chasingthedrea6 chasingthedream (@chasingthedrea6) reported

    @O2 well it’s been 10days now and still no number transfer via portal. I have received so awful customer service over the years, but o2…. Different league !! 6 messages with the same info sent to o2 …even my mates and colleagues now laughing at you !!

  • bensowerby Ben Sowerby (@bensowerby) reported

    @O2 Just checked that, looks like there is a mast down. This must have been down at least a couple of months because the has been awful. You expect me to pay my bills in full though. And what would @AffordableMob have been able to do if I contacted them as instructed by your advisor?

  • AndyCabby10 Andy #UTAG #ITA⭕️ #DDD (@AndyCabby10) reported

    @O2 After the salesperson recited all my details to me, Bank details, Home address & postcode, he then said “we know your place of birth is ______”! I finally ended the call when asked to punch in my 16 digit card number, which I’ll never do these days due to sophisticated scams.

  • LorenzoMingus Lauren Carys Stowers (@LorenzoMingus) reported

    @O2 hi, I’ve come back to o2 and brought my number across - however, the number still hasn’t changed over which means I can’t even access my internet banking or NHS account as they send a text to my registered number to securely login! It’s been 2 days! Please help

  • LydiaStarbuck Lydia Starbuck/June Woolerton (@LydiaStarbuck) reported

    @O2 I see you don't bother to reply either. Much like your phone team. Great service all round. Well done.

  • JamesPalGA James (@JamesPalGA) reported

    @O2 I'm at my wits end. I just want to speak to a human about the issue I have accessing my account. None of the computers can understand my issue. How do I get a human response please?

  • afl2277 ☀Angela☀️ (@afl2277) reported

    Wonderful!! 🤬 Now, because the garage couldn't contact me (no phone signal) my broken down vehicle has missed a week's repair slots and won't be done till next week! Can't call anyone, now can't go anywhere 🤬 It's not good enough! @O2 @tescomobile

  • markmccanney1 ScotsLawyer (@markmccanney1) reported

    @O2 Been a customer for more than 20 years. Customer service today has been appalling. Failed online chats. Wrong information. A stuck order. I just want to collect my phone. How can this not be easy to rectify?

  • LucieRimmer Lucie Rimmer (@LucieRimmer) reported

    @O2 are you having any issues around the BL6 area? Signal and call quality is terrible this week. Thanks