Origin Broadband

Origin Broadband Outage Report in Guildford, Surrey, England

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Origin Broadband is an Internet service provider and network operator based in Yorkshire. The company provides consumer and wholesale internet connectivity, including FTTC, ADSL2+, Leased Lines, wireless 'point to point' systems, and general fixed-line telecommunications services.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Origin Broadband reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Origin Broadband Outage Chart in Guildford, Surrey, England 12/05/2025 17:15

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Most Reported Problems

The following are the most recent problems reported by Origin Broadband users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. E-mail (6%)

    E-mail (6%)

Community Discussion

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Origin Broadband Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • HillsNiamh Niamh Hills (@HillsNiamh) reported from Cranleigh, England

    @MartinSLewis I’m with @OriginBroadband on £17.99 a month for 35mbps on their Superfast Broadband. Have just switched - was previously on standard broadband. Occasionally drops out & had one day in November where service dropped out completely but otherwise ok.

Origin Broadband Issues Reports

Latest outage, problems and issue reports in social media:

  • DrHughHarvey Hugh Harvey (@DrHughHarvey) reported

    @oliviasolon Try @OriginBroadband - £29 a month, good service

  • editfmah Adrian Herridge (@editfmah) reported

    @CraftyOldGit @OriginBroadband I have always swapped out my normal faceplate & filter with an NTE5 faceplate and I generally get a far cleaner line. Here I went from 49 -> 58 MBs. I never normally get that good a result, but something about my setup/line must have benefited.

  • SpeedSmart SpeedTest SpeedSmart (@SpeedSmart) reported

    @ParkerColin @CraftyOldGit @OriginBroadband Lots of speed tests use servers that are hosted by the ISP you are using. So your traffic never leaves there network. This makes the result unrealistic. What server location are you testing from and what speed are you paying for?

  • HaleyBe35252380 Haley Bennett (@HaleyBe35252380) reported

    @OriginBroadband Why can't I log into my account or get hold of customer support? I have been trying for weeks! Poor effort. I am Moving home and need to disconnect. Guess I will just cancel the direct debit instead!!!

  • editfmah Adrian Herridge (@editfmah) reported

    @CraftyOldGit @OriginBroadband You can then see if you are getting 1000's of unrecoverable errors causing it to be slow. Or if you are on a really really old ADSL connection (like I was at Longleat), then I kept getting locked into a very low BRAS profile and it would stay at 1-2 MBs for weeks and slowly climb

  • Rob_Clark Rob Clark (@Rob_Clark) reported

    @OriginBroadband so no 24/7 technical support number any more so have to report issues on twitter - not been able to connect in DE65 line sync looks ok so issue looks further upstream

  • GertrudGem Gertrud (@GertrudGem) reported

    @OriginBroadband I noticed 2 direct debits on the same day on 2 occasions. Can somebody please help?

  • McComisky The Privateers (@McComisky) reported

    Fantastic customer service from @OriginBroadband and Martin in Doncaster. Broadband up and running sweetly. Please locate this customer service advisor and thank him from me.

  • LeightonLewis4 Leighton Pickering / Lewis (@LeightonLewis4) reported

    My Origin Broadband Connection Keep's Going Off, For Long Periods, It's Been Getting Worse Since October 2022, Despite Complaining On Here, Connection Lost From Outside. Please Fix ASAP @OriginBroadband

  • CraftyOldGit Mike Wilson 🐟 (@CraftyOldGit) reported

    @editfmah @OriginBroadband Well the problem I was having turns out not to be with Origin. On my iPhone, the SpeedSmart app reports < 5Mbps, the same app on my iPad reports > 35Mbps. Problem lies with phone by the look of it. Mystifying. Will investigate that face plate idea, thanks.